Frontier Communications vs Spectrum
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Our website collected and compiled various consumer reviews about Frontier Communications and Spectrum as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
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Frontier Communications and Spectrum Overview
Frontier Communications was first mentioned on PissedConsumer on Oct 2, 2010 and since then this brand received 3084 reviews. It is 2619 reviews more than Spectrum received since Mar 6, 2017. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Frontier Communications customer support team than with Spectrum customer service.
Frontier Communications and Spectrum Consumer Ratings
Rank
226
out of 1908 in Telecommunications category
360
out of 1908 in Telecommunications category
Customer service
262
in category
217
in category
Product or Service Quality
265
in category
243
in category
Billing Practices
247
in category
205
in category
According to consumer ratings and reviews, Frontier Communications ranks 134 points higher in the Telecommunications category than Spectrum.
People gave Frontier Communications 1.2 stars for Customer service criterion in Telecommunications category and it is 308 points higher than the worst rated brand in this category.
At the same time, Spectrum was rated 1.3 stars for Customer service criterion in this category and it is 353 points higher than the worst rated brand in this category.
If we look at Product or Service Quality criterion, than we see that Spectrum has a higher rating than Frontier Communications.
Regarding Billing Practices criterion, consumers gave Frontier Communications 1.2 stars and it is 57% greater than other in category.
Spectrum however was rated 1.4 stars and it is 64% greater than other in category.
Frontier Communications and Spectrum Rating Details
Reviewer's quote
Customer Service is countless times being asked repeatedly by each new person you talk to requesting the same information. They read from scripts line by line and do not do not listen to your complete explanation of the problem. They jump at the first thing you say and start telling you how the fix...
Marty F
Rude Customer Service, No one can give you the same answer to the same question, constant run around when you have an issue. Company does not value long time existing customers, in fact they penalized with high cost for same services..
PissedConsumer1761317
Product or Service Quality
Reviewer's quote
After trying a number of times I was locked out of the account for exceeding the maximum tries and told to contact customer service. Today, after more than 10 hrs talking to customer service and tech support over the passed 4 days I still can't access my billing, my number won't work and no one...
James M
...This is the worst service I've ever had and I wouldn't recommend it. Do your research before you decide on a company. I only have internet...
PissedConsumer1762973
Reviewer's quote
...Most all of our attempts to solve unethical billing practices came to a dead end. Frontier has been desensitized to the point of ignoring the customer's complaints. They will add bocus surcharges...
Kentavious
Billing dispute!!! Was told my services would not be disconnected and my issues would be resolved. Said they would call back in a couple of days. No call back...
Erickson
Frontier Communications and Spectrum Pros and Cons
Pros
- When it was verizon
- Firing frontier
- Verizon fios
- No pros
- Internet
- Thier price
Cons
- Customer service
- Very bad customer service
- Poor service
- Poor customer service
- Customer service
- Waste of time spent trying to resolve issues
Frontier Communications and Spectrum Most Positive Reviews
Top rated reviews
Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...
Their TV sucks becuase the tv goes out randomly but their Phone and Internet is the best i have spectrum internet at...
Frontier Communications and Spectrum Most Critical Reviews
Lowest rated reviews
So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...
My internet stopped working but i still had cable to watch. When the tech came out he said he couldnt repair it himself...
Frontier Communications and Spectrum Latest Reviews
Recent published reviews
I've paid my bill through their paperless billing for 9 years--including Dec 2019. When I received my January bill 4...
Read all 3084 reviews
Billing dispute!!! Was told my services would not be disconnected and my issues would be resolved. Said they would call...
Read all 465 reviews
Frontier Communications and Spectrum Products and Services
Most reviewed product and services
-
Frontier Communications Customer Care
(686 reviews)
-
Frontier Communications Internet Service
(488 reviews)
-
Frontier Communications Bundle
(293 reviews)
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Spectrum Customer Care
(75 reviews)
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Spectrum Bundle
(53 reviews)
-
Spectrum Internet Service
(49 reviews)
Frontier Communications vs …
How would you compare Frontier Communications vs Spectrum?
One is as bad as the other according to reviews and stars. Customers here in N.Idaho have no options only Bad and Bad or Bad and Worse.