PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Communications and Spectrum as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Communications

Frontier Communications

Has verified representatives
1.7
Spectrum

Spectrum

1.4
Frontier Communications
Spectrum

Frontier Communications and Spectrum Overview

Total reviews
3072
426
Company responses
933
0
Issues resolved
18
1

Frontier Communications was first mentioned on PissedConsumer on Oct 2, 2010 and since then this brand received 3072 reviews. It is 2646 reviews more than Spectrum received since Mar 6, 2017. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Frontier Communications customer support team than with Spectrum customer service.

Frontier Communications and Spectrum Consumer Ratings

Rank
225 out of 1946 in Telecommunications category
356 out of 1946 in Telecommunications category
Customer service
262 in category
215 in category
Product or Service Quality
269 in category
250 in category
Billing Practices
250 in category
204 in category

According to consumer ratings and reviews, Frontier Communications ranks 131 points higher in the Telecommunications category than Spectrum. People gave Frontier Communications 1.2 stars for Customer service criterion in Telecommunications category and it is 303 points higher than the worst rated brand in this category. At the same time, Spectrum was rated 1.3 stars for Customer service criterion in this category and it is 350 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Spectrum has a higher rating than Frontier Communications. Regarding Billing Practices criterion, consumers gave Frontier Communications 1.2 stars and it is 56% greater than other in category. Spectrum however was rated 1.4 stars and it is 64% greater than other in category.

Frontier Communications and Spectrum Rating Details

Customer service
1.2 (1716 reviews)
1.3 (224 reviews)
Reviewer's quote

When I called Customer service they advised me to take it to UPS marked "return to sender" unfortunately Frontier doesn't have an account with UPS, so they can't just return it to the sender. After installation, II tried for a month to set up an account and with every call I was informed that they...

Caillou

Complaint Details This complaint involves customer service issues, advertisement issues(email) and billing issues. My mother had an account with Spectrum that began from the very first cable service in Lorain County Adelphia Cable, Time Warner and now Spectrum. We ONLY had at the time TV service...

PILAR L
Product or Service Quality
1.3 (1472 reviews)
1.4 (208 reviews)
Reviewer's quote

poor internet speed...outdated lines...still looking at a broken telephone pole...box at end of road is open with wires hanging out ticket was never taken care of. Around here if repairman likes you ...you get more speed.

Mickie E

...Finally decided to get out after my service was raised to $220 per month to listen to mostly commercials. Cancelling Spectrum is an impossible task. You have to call them by phone, but they won;t simply let you cancel...

Verlyn D
Billing Practices
1.2 (1390 reviews)
1.4 (196 reviews)
Reviewer's quote

...Frontier Communications is not being straight forward in their product advertising or billing..

clint l

this company can not even keep their billing site up to date and operable. This is not the 1st time I have been unable to go online and pay my bill and not even be able to reach a live person via any of their phone numbers..

PissedConsumer1709082

Frontier Communications and Spectrum Pros and Cons

Pros
  • When it was verizon
  • Firing frontier
  • Verizon fios
  • No pros
  • Internet
  • Service was always good
Cons
  • Customer service
  • Very bad customer service
  • Poor service
  • Poor customer service
  • Customer service
  • Bad customer service

Frontier Communications and Spectrum Most Positive Reviews

Top rated reviews
5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

5

Their TV sucks becuase the tv goes out randomly but their Phone and Internet is the best i have spectrum internet at...

Frontier Communications and Spectrum Most Critical Reviews

Lowest rated reviews
1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

1

My internet stopped working but i still had cable to watch. When the tech came out he said he couldnt repair it himself...

Frontier Communications and Spectrum Latest Reviews

Recent published reviews

I was on the phone for over an hour and a half waiting finally talk to three people finally got to cancel the equipment...

Read all 3072 reviews
1.4

I cannot begin to express how terrible Spectrum is. When we initially tried to sign up for service their technicians cam...

Read all 426 reviews

Frontier Communications and Spectrum Products and Services

Most reviewed product and services
  • Frontier Communications Customer Care (595 reviews)
  • Frontier Communications Internet Service (475 reviews)
  • Frontier Communications Bundle (275 reviews)
  • Spectrum Customer Care (60 reviews)
  • Spectrum Bundle (54 reviews)
  • Spectrum Internet Service (43 reviews)