PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Communications and Spectrum as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Communications
Has Verified Representatives
1.7
Spectrum
1.6
Frontier Communications
Spectrum

Frontier Communications and Spectrum Overview

Total reviews 3236 996
Company responses 1110 0
Issues resolved 20 4

Frontier Communications and Spectrum Consumer Ratings

Rank
269 out of 1430 in Telecommunications category
320 out of 1430 in Telecommunications category
Customer service
311 in category
197 in category
Product or Service Quality
318 in category
237 in category
Billing Practices
291 in category
198 in category
Website
344 in category
262 in category

Frontier Communications and Spectrum Rating Details

Customer service
1.2 (1821 reviews)
1.5 (520 reviews)
Reviewer's quote

...After hours on the phone with several customer service personnel (not a pleasant experience I should add) I was only credited $24 on my account. Beyond frustrated and I will be letting everyone I know never to use Frontier's services..

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My kit didn't come with the device it's missing the instructions on how to install and my account information I called customer service to help me set it up and the lady Stephanie said that on her end it was showing up as connected but on my end it doesn't show connected. I entered the wifi name...

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Product or Service Quality
1.3 (1572 reviews)
1.6 (493 reviews)
Reviewer's quote

...00 gift card after the first 3 month of (no late payment) continued service. THAT WAS A TOTAL LIE!! After 5 weeks of not receiving a bill I called to find out where my bill was. They said I signed up (online) for 'paperless' statements...

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...The prices for service is really expensive and out of control!!!..

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Billing Practices
1.2 (1479 reviews)
1.6 (454 reviews)
Reviewer's quote

...Most all of our attempts to solve unethical billing practices came to a dead end. Frontier has been desensitized to the point of ignoring the customer's complaints. They will add bocus surcharges...

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...They should either refund the prorated premium OR allow the service to continue until the end of the billing cycle..

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Website
1.5 (1460 reviews)
1.7 (427 reviews)
Reviewer's quote

...I can;t believe an internet provider doe snot have a website where you can look for other plans and choices. Too bad Directv is not a good option in Tampa, FL because signal is lost with every storm..

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...Their website, modems and routers are poorly designed and faulty. I am still trying to change a password on a router after 10 hours of work. They have two different websites for a residential and a business customer but they do not have any information about this...

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Frontier Communications and Spectrum Pros and Cons

Pros
  • When it was verizon
  • Firing frontier
  • Verizon fios
  • No pros
  • No pros as far i can tell
  • Internet
Cons
  • Customer service
  • Very bad customer service
  • Poor service
  • Poor customer service
  • Waste of time spent trying to resolve issues
  • Waste of time dealing with cs

Frontier Communications and Spectrum Most Positive Reviews

Top rated reviews
5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

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5

Their TV sucks becuase the tv goes out randomly but their Phone and Internet is the best i have spectrum internet at...

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5

I need my internet restored and it didn't come on yet

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5

I am a disabled Vietnam Vet, I am on a fixed income, I have looked at some of your other packages, to me they have way...

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Frontier Communications and Spectrum Most Critical Reviews

Lowest rated reviews
1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

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1

My internet stopped working but i still had cable to watch. When the tech came out he said he couldnt repair it himself...

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1

About 2 years ago I, my wife and children moved to a small, rural community in extreme Southern Illinois. At the time...

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1

I recorded three different agents at spectrum admit to "pushing" arris software into my modem. Then they pushed the...

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Frontier Communications and Spectrum Latest Reviews

Recent published reviews
1.4

About half the time I can't use my phone because of the noise on the line. When it's the loudest I can't hear the dial...

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1

Spectrum sucks, we need more cable and internet companies to choose from here in central Florida! Big Time like now Some...

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1.1

This company offers "deals" which it then withdraws and states it can't honor them. It lies constantly and blames the cu...

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1

I was very ill and had to leave my house. I called spectrum to see if they would come and get the equipment. they...

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Frontier Communications and Spectrum Products and Services

Most reviewed product and services
  • Frontier Communications Internet Service (504 reviews)
  • Frontier Communications Bundle (297 reviews)
  • Frontier Communications Technical Support (215 reviews)
  • Spectrum Internet Service (106 reviews)
  • Spectrum Bundle (75 reviews)
  • Spectrum Cable Tv Service (44 reviews)