PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Communications and Spectrum as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Communications

Frontier Communications

Has verified representatives
1.7
Spectrum

Spectrum

1.4
Frontier Communications
Spectrum

Frontier Communications and Spectrum Overview

Total reviews
3084
465
Company responses
947
0
Issues resolved
19
1

Frontier Communications was first mentioned on PissedConsumer on Oct 2, 2010 and since then this brand received 3084 reviews. It is 2619 reviews more than Spectrum received since Mar 6, 2017. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Frontier Communications customer support team than with Spectrum customer service.

Frontier Communications and Spectrum Consumer Ratings

Rank
226 out of 1908 in Telecommunications category
360 out of 1908 in Telecommunications category
Customer service
262 in category
217 in category
Product or Service Quality
265 in category
243 in category
Billing Practices
247 in category
205 in category

According to consumer ratings and reviews, Frontier Communications ranks 134 points higher in the Telecommunications category than Spectrum. People gave Frontier Communications 1.2 stars for Customer service criterion in Telecommunications category and it is 308 points higher than the worst rated brand in this category. At the same time, Spectrum was rated 1.3 stars for Customer service criterion in this category and it is 353 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Spectrum has a higher rating than Frontier Communications. Regarding Billing Practices criterion, consumers gave Frontier Communications 1.2 stars and it is 57% greater than other in category. Spectrum however was rated 1.4 stars and it is 64% greater than other in category.

Frontier Communications and Spectrum Rating Details

Customer service
1.2 (1721 reviews)
1.3 (241 reviews)
Reviewer's quote

Customer Service is countless times being asked repeatedly by each new person you talk to requesting the same information. They read from scripts line by line and do not do not listen to your complete explanation of the problem. They jump at the first thing you say and start telling you how the fix...

Marty F

Rude Customer Service, No one can give you the same answer to the same question, constant run around when you have an issue. Company does not value long time existing customers, in fact they penalized with high cost for same services..

PissedConsumer1761317
Product or Service Quality
1.3 (1478 reviews)
1.4 (228 reviews)
Reviewer's quote

After trying a number of times I was locked out of the account for exceeding the maximum tries and told to contact customer service. Today, after more than 10 hrs talking to customer service and tech support over the passed 4 days I still can't access my billing, my number won't work and no one...

James M

...This is the worst service I've ever had and I wouldn't recommend it. Do your research before you decide on a company. I only have internet...

PissedConsumer1762973
Billing Practices
1.2 (1396 reviews)
1.4 (212 reviews)
Reviewer's quote

...Most all of our attempts to solve unethical billing practices came to a dead end. Frontier has been desensitized to the point of ignoring the customer's complaints. They will add bocus surcharges...

Kentavious

Billing dispute!!! Was told my services would not be disconnected and my issues would be resolved. Said they would call back in a couple of days. No call back...

Erickson

Frontier Communications and Spectrum Pros and Cons

Pros
  • When it was verizon
  • Firing frontier
  • Verizon fios
  • No pros
  • Internet
  • Thier price
Cons
  • Customer service
  • Very bad customer service
  • Poor service
  • Poor customer service
  • Customer service
  • Waste of time spent trying to resolve issues

Frontier Communications and Spectrum Most Positive Reviews

Top rated reviews
5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

5

Their TV sucks becuase the tv goes out randomly but their Phone and Internet is the best i have spectrum internet at...

Frontier Communications and Spectrum Most Critical Reviews

Lowest rated reviews
1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

1

My internet stopped working but i still had cable to watch. When the tech came out he said he couldnt repair it himself...

Frontier Communications and Spectrum Latest Reviews

Recent published reviews
2

I've paid my bill through their paperless billing for 9 years--including Dec 2019. When I received my January bill 4...

Read all 3084 reviews
1

Billing dispute!!! Was told my services would not be disconnected and my issues would be resolved. Said they would call...

Read all 465 reviews

Frontier Communications and Spectrum Products and Services

Most reviewed product and services
  • Frontier Communications Customer Care (686 reviews)
  • Frontier Communications Internet Service (488 reviews)
  • Frontier Communications Bundle (293 reviews)
  • Spectrum Customer Care (75 reviews)
  • Spectrum Bundle (53 reviews)
  • Spectrum Internet Service (49 reviews)