PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Communications and Spectrum Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Communications
Spectrum Communications

Frontier Communications and Spectrum Communications Overview

Total reviews 3228 50
Company responses 1102 0
Issues resolved 20 0

Frontier Communications and Spectrum Communications Consumer Ratings

Rank
262 out of 1460 in Telecommunications category
335 out of 1460 in Telecommunications category
Customer service
297 in category
202 in category
Product or Service Quality
310 in category
165 in category
Billing Practices
289 in category
254 in category
Price Affordability
362 in category
315 in category

Frontier Communications and Spectrum Communications Rating Details

Customer service
1.2 (1817 reviews)
1.4 (33 reviews)
Reviewer's quote

...Frontier customer service is the absolute worst! I called them on Friday and they couldn't give me an appointment until Tuesday. Then a guy shows up Saturday as I am leaving the house. He calls me an hour later that the trouble was "outside" and he fixed it...

Read full review

Bad customer service they give around and put you to other people. Your problem never gets handle..

Read full review
Product or Service Quality
1.3 (1566 reviews)
1.8 (29 reviews)
Reviewer's quote

It turns out Frontier cancelled my service because they had no record of a HD Box I returned last month. Fortunately for me I had the return receipt. My USP person told me to keep my receipt as Frontier denied over 50% of their returns being received...

Read full review

last night (Wednesday) got pissed at Xfinitys lack of tech support (paying for a service thats not working correctly) so I made a call to Spectrum. The sales person said I would be receiving an email conformation of my order. Its Thursday and I have not received an email...

Read full review
Billing Practices
1.2 (1476 reviews)
1.4 (25 reviews)
Reviewer's quote

...Most all of our attempts to solve unethical billing practices came to a dead end. Frontier has been desensitized to the point of ignoring the customer's complaints. They will add bocus surcharges...

Read full review

...They also seemed very ignorant to Spectrum or their billing. I refuse to wait on-hold for another 20 minutes! I will probably change to Dish..

Read full review
Price Affordability
1.4 (1457 reviews)
1.6 (25 reviews)
Reviewer's quote

We watched AXS on a regular basis and with the loss of this channel we feel there should be some kind of reduction in price. Who dropped the ball on this, Frontier?? We feel like weve been definitely screwed by you and what you have left is not worth the exorbitant amount were paying. Please get...

Read full review

...WGRZ will just hold them hostage again and cause a further price increase for its inferior programming. Want no part of that! Dump Spectrum, dump WGRZ! They both STINK!..

Read full review

Frontier Communications and Spectrum Communications Pros and Cons

Pros
  • When it was verizon
  • Firing frontier
  • Verizon fios
  • Initial bait and switch offerings were appealing
  • No contract
  • Offers mentioned on commercials
Cons
  • Customer service
  • Very bad customer service
  • Poor service
  • Customer service
  • Lies to customers
  • Inferior phone lines or equipment at customer service

Frontier Communications and Spectrum Communications Most Positive Reviews

Top rated reviews
5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

Read full review
4.7

I purchased a bundle of tv, internet, and phone. I went to the spectrum store to pick up my equipment. Installed the...

Read full review
5

I need my internet restored and it didn't come on yet

Read full review
4.4

Bad customer service they give around and put you to other people. Your problem never gets handle.

Read full review

Frontier Communications and Spectrum Communications Most Critical Reviews

Lowest rated reviews
1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

Read full review
1

My problem was I had problems with the billing I have bundle with the Communication company and one of the bundles I...

Read full review
1

About 2 years ago I, my wife and children moved to a small, rural community in extreme Southern Illinois. At the time...

Read full review
1

The service is so Poor that it should be illegal. Consumer protection has to kick in or something has to be done. Help...

Read full review

Frontier Communications and Spectrum Communications Latest Reviews

Recent published reviews
1

storm blew phone pole down, about 14 days ago lines are laying in road, company tech drove by and called, said they...

Read full review
2.5

Lady, Ms. Justice gave me a confirmation number 000802****51035 but nothing changed on my tv or my bill. You will be hap...

Read full review
No votes

I have no service c a week, call the customer service and no one show up for the appointment date and time, I call back...

Read full review
1.6

Spectrum charges $69.99 / month for internet ( we currently pay $59.99 with discount, which will expire next month)....

Read full review

Frontier Communications and Spectrum Communications Products and Services

Most reviewed product and services
  • Frontier Communications Internet Service (503 reviews)
  • Frontier Communications Bundle (296 reviews)
  • Frontier Communications Technical Support (215 reviews)
  • Spectrum Communications Bundle (9 reviews)
  • Spectrum Communications Cable Tv Service (4 reviews)
  • Spectrum Communications Tv Service (4 reviews)