PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Communications and Spectrum Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Communications
Spectrum Communications

Frontier Communications and Spectrum Communications Overview

Total reviews
3071
36
Company responses
933
0
Issues resolved
19
0

Frontier Communications was first mentioned on PissedConsumer on Oct 2, 2010 and since then this brand received 3071 reviews. It is 3035 reviews more than Spectrum Communications received since Apr 30, 2017.

Frontier Communications and Spectrum Communications Consumer Ratings

Rank
224 out of 1945 in Telecommunications category
293 out of 1945 in Telecommunications category
Customer service
260 in category
149 in category
Product or Service Quality
266 in category
147 in category
Billing Practices
250 in category
232 in category

According to consumer ratings and reviews, Frontier Communications ranks 69 points higher in the Telecommunications category than Spectrum Communications. People gave Frontier Communications 1.2 stars for Customer service criterion in Telecommunications category and it is 304 points higher than the worst rated brand in this category. At the same time, Spectrum Communications was rated 1.5 stars for Customer service criterion in this category and it is 415 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Spectrum Communications has a higher rating than Frontier Communications. Regarding Billing Practices criterion, consumers gave Frontier Communications 1.2 stars and it is 56% greater than other in category. Spectrum Communications however was rated 1.3 stars and it is 59% greater than other in category.

Frontier Communications and Spectrum Communications Rating Details

Customer service
1.2 (1716 reviews)
1.5 (24 reviews)
Reviewer's quote

When I called Customer service they advised me to take it to UPS marked "return to sender" unfortunately Frontier doesn't have an account with UPS, so they can't just return it to the sender. After installation, II tried for a month to set up an account and with every call I was informed that they...

Caillou

Asked the company to stop sending me solicitations about their Internet service in large part because they were recently sued by New York State and lost the largest ever internet fraud case in the state of nearly $180 million. Obviously, Spectrum had and possibly still has a criminal enterprise....

PissedConsumer1616884
Product or Service Quality
1.3 (1473 reviews)
1.8 (20 reviews)
Reviewer's quote

poor internet speed...outdated lines...still looking at a broken telephone pole...box at end of road is open with wires hanging out ticket was never taken care of. Around here if repairman likes you ...you get more speed.

Mickie E

...I now have broken wires in the attic, hours wasted on service calls, broken promises from Spectrum, a $354. 48 bill including at least $90 up to $ :dead: 120 for service that never worked, late fees of at least $64 and never saw the credit anyway. I cut the cord for another service that works better...

James E
Billing Practices
1.2 (1391 reviews)
1.3 (20 reviews)
Reviewer's quote

...Frontier Communications is not being straight forward in their product advertising or billing..

clint l

I cancelled service 9 or 10 days after my billing cycle started expecting they’d prorate it but no, now you have to pay the full amount since it is a monthly “subscription”. They also changed their policy on credits, they will only credit you actual time your service was down, not a flat $10 or...

Steven P

Frontier Communications and Spectrum Communications Pros and Cons

Pros
  • When it was verizon
  • Firing frontier
  • Verizon fios
  • Initial bait and switch offerings were appealing
  • Offers mentioned on commercials
  • And obviously they are trained to lye
Cons
  • Customer service
  • Very bad customer service
  • Poor service
  • False advertising
  • Customer service
  • Everything else about them

Frontier Communications and Spectrum Communications Most Positive Reviews

Top rated reviews
5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

4.7

I purchased a bundle of tv, internet, and phone. I went to the spectrum store to pick up my equipment. Installed the...

Frontier Communications and Spectrum Communications Most Critical Reviews

Lowest rated reviews
1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

1

My problem was I had problems with the billing I have bundle with the Communication company and one of the bundles I...

Frontier Communications and Spectrum Communications Latest Reviews

Recent published reviews
1.2

I called for Triple play service in July 2019. Ben quoted a monthly price that was suppose to be $100.97 before taxes....

Read all 3071 reviews
1.4

They changed the terms of service to be a monthly subscription in May/June but I never received notice. I cancelled...

Read all 36 reviews

Frontier Communications and Spectrum Communications Products and Services

Most reviewed product and services
  • Frontier Communications Customer Care (717 reviews)
  • Frontier Communications Internet Service (475 reviews)
  • Frontier Communications Bundle (287 reviews)
  • Spectrum Communications Bundle (8 reviews)
  • Spectrum Communications Tv Service (4 reviews)
  • Spectrum Communications Cable Tv Service (4 reviews)