PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Communications and Spectrum Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Communications
Spectrum Communications

Frontier Communications and Spectrum Communications Overview

Total reviews 3212 47
Company responses 1085 0
Issues resolved 20 0

Frontier Communications and Spectrum Communications Consumer Ratings

Rank
252 out of 1438 in Telecommunications category
316 out of 1438 in Telecommunications category
Customer service
275 in category
178 in category
Product or Service Quality
289 in category
161 in category
Billing Practices
268 in category
217 in category
Price Affordability
337 in category
289 in category

Frontier Communications and Spectrum Communications Rating Details

Customer service
1.2 (1807 reviews)
1.5 (31 reviews)
Reviewer's quote

...I called customer service and they had a recorded message about it. No wonder so many people are going to streaming services. You can get only channels that you want without subscribing to a bunch of crap that you never watch! Im cuttin the cord of this sucky bankrupt service!..

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Bad customer service they give around and put you to other people. Your problem never gets handle..

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Product or Service Quality
1.3 (1555 reviews)
1.8 (28 reviews)
Reviewer's quote

I qualify for Lifeline service and everytime I call for an application, I never receive it. I have called multiple times for the application, the representatives tell me it's on the way and to wait for it in the mail. The application never makes it and now they're disconnecting my service for...

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last night (Wednesday) got pissed at Xfinitys lack of tech support (paying for a service thats not working correctly) so I made a call to Spectrum. The sales person said I would be receiving an email conformation of my order. Its Thursday and I have not received an email...

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Billing Practices
1.2 (1468 reviews)
1.4 (23 reviews)
Reviewer's quote

...Most all of our attempts to solve unethical billing practices came to a dead end. Frontier has been desensitized to the point of ignoring the customer's complaints. They will add bocus surcharges...

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...They also seemed very ignorant to Spectrum or their billing. I refuse to wait on-hold for another 20 minutes! I will probably change to Dish..

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Price Affordability
1.4 (1449 reviews)
1.7 (24 reviews)
Reviewer's quote

We watched AXS on a regular basis and with the loss of this channel we feel there should be some kind of reduction in price. Who dropped the ball on this, Frontier?? We feel like weve been definitely screwed by you and what you have left is not worth the exorbitant amount were paying. Please get...

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...WGRZ will just hold them hostage again and cause a further price increase for its inferior programming. Want no part of that! Dump Spectrum, dump WGRZ! They both STINK!..

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Frontier Communications and Spectrum Communications Pros and Cons

Pros
  • When it was verizon
  • Firing frontier
  • Verizon fios
  • Initial bait and switch offerings were appealing
  • Offers mentioned on commercials
  • No contract
Cons
  • Customer service
  • Very bad customer service
  • Poor service
  • Customer service
  • False advertising
  • Everything else about them

Frontier Communications and Spectrum Communications Most Positive Reviews

Top rated reviews
5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

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4.7

I purchased a bundle of tv, internet, and phone. I went to the spectrum store to pick up my equipment. Installed the...

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5

I need my internet restored and it didn't come on yet

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4.4

Bad customer service they give around and put you to other people. Your problem never gets handle.

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Frontier Communications and Spectrum Communications Most Critical Reviews

Lowest rated reviews
1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

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1

My problem was I had problems with the billing I have bundle with the Communication company and one of the bundles I...

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1

About 2 years ago I, my wife and children moved to a small, rural community in extreme Southern Illinois. At the time...

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1

The service is so Poor that it should be illegal. Consumer protection has to kick in or something has to be done. Help...

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Frontier Communications and Spectrum Communications Latest Reviews

Recent published reviews
No votes

Aug. 4th had internet connected. On the 5th, 8th, 20th problems with the internet. Sept 7th it would go in and out. I'm...

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1

I asked for an extension they say no even though it is covid related they told me that they feel the pandemic is over...

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1.1

My complaint is that you are not supporting baseball of the Tampa bay rays..people are not allowed to go to games and...

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1.8

There is a prompt when you call in for all other departments, why not this one? Are they looking to suppress the number...

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Frontier Communications and Spectrum Communications Products and Services

Most reviewed product and services
  • Frontier Communications Customer Care (696 reviews)
  • Frontier Communications Internet Service (502 reviews)
  • Frontier Communications Bundle (296 reviews)
  • Spectrum Communications Bundle (9 reviews)
  • Spectrum Communications Customer Care (9 reviews)
  • Spectrum Communications Tv Service (4 reviews)