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Frontier Communications

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1.6
?

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  • 14 ISSUES RESOLVED
  • 658 COMPANY RESPONSES
  • 2814 TOTAL REVIEWS
Rank
260 out of 1879
in Telecommunications category
Rating Details
Customer service
Product or Service Quality
Billing Practices
Price Affordability
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    175
  • SUCCESSFUL
    90%
  • AVG CALL DURATION
    06:27
  • ISSUES RESOLVED
    6%
Top Products and Services
1.3
565 reviews
1.3
434 reviews
1.3
266 reviews

Spectrum Communications

1.6
?

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  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 27 TOTAL REVIEWS
Rank
279 out of 1879
in Telecommunications category
Rating Details
Customer service
Product or Service Quality
Billing Practices
Price Affordability
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    0
  • SUCCESSFUL
    0%
  • AVG CALL DURATION
    00:00
  • ISSUES RESOLVED
    0%
Top Products and Services
2.4
6 reviews
1.2
3 reviews
1
3 reviews

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Anonymous
#1601234

Frontiers Tech Support are very helpful and patient in my experience. Once I went online with my issues, an Account Manager stepped in and provided me with a satisfactory solution to my issue.

I recommended that they improve their DSL service because of interrupted access to WiFi. Spectrum on the other hand...their customer service may not be the best because they have the market wrapped in their superior WiFi so they don't seem to want to work as hard.

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