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Frontier Communications
Spectrum Communications

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Frontier Communications

Frontier Communications

Has verified representatives
1.7
  • 18 ISSUES RESOLVED
  • 891 COMPANY RESPONSES
  • 3042 TOTAL REVIEWS
Rank
219 out of 1926
in Telecommunications category
Rating Details
Customer service
Product or Service Quality
Billing Practices
Reliability
Statistics of Customer Service Calls
  • TOTAL CALLS
    194
  • SUCCESSFUL
    81%
  • AVG CALL DURATION
    06:25
  • ISSUES RESOLVED
    5%
Top Products and Services
1.3
594 reviews
1.3
472 reviews
1.3
275 reviews
Spectrum Communications

Spectrum Communications

1.6
  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 35 TOTAL REVIEWS
Rank
289 out of 1926
in Telecommunications category
Rating Details
Customer service
Product or Service Quality
Billing Practices
Reliability
Statistics of Customer Service Calls
  • TOTAL CALLS
    0
  • SUCCESSFUL
    0%
  • AVG CALL DURATION
    00:00
  • ISSUES RESOLVED
    0%
Top Products and Services
2.5
8 reviews
1.2
4 reviews
1
4 reviews

How would you compare Frontier Communications vs Spectrum Communications?

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Anonymous
#1601234

Frontiers Tech Support are very helpful and patient in my experience. Once I went online with my issues, an Account Manager stepped in and provided me with a satisfactory solution to my issue.

I recommended that they improve their DSL service because of interrupted access to WiFi. Spectrum on the other hand...their customer service may not be the best because they have the market wrapped in their superior WiFi so they don't seem to want to work as hard.

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