PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Communications and Shentel as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Communications

Frontier Communications

Has verified representatives
1.7
Shentel

Shentel

1.5
Frontier Communications
Shentel

Frontier Communications and Shentel Overview

Total reviews
3070
30
Company responses
933
0
Issues resolved
18
0

Frontier Communications was first mentioned on PissedConsumer on Oct 2, 2010 and since then this brand received 3070 reviews. It is 3040 reviews more than Shentel received since Jun 3, 2013.

Frontier Communications and Shentel Consumer Ratings

Rank
224 out of 1946 in Telecommunications category
324 out of 1946 in Telecommunications category
Customer service
261 in category
129 in category
Product or Service Quality
268 in category
189 in category
Billing Practices
248 in category
171 in category

According to consumer ratings and reviews, Frontier Communications ranks 100 points higher in the Telecommunications category than Shentel. People gave Frontier Communications 1.2 stars for Customer service criterion in Telecommunications category and it is 303 points higher than the worst rated brand in this category. At the same time, Shentel was rated 1.6 stars for Customer service criterion in this category and it is 435 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Shentel has a higher rating than Frontier Communications. Regarding Billing Practices criterion, consumers gave Frontier Communications 1.2 stars and it is 56% greater than other in category. Shentel however was rated 1.5 stars and it is 70% greater than other in category.

Frontier Communications and Shentel Rating Details

Customer service
1.2 (1715 reviews)
1.6 (16 reviews)
Reviewer's quote

...Spent hours and hours on phone and chat with Tech Support and Customer Service, utterly useless. Finally called, waited 45 minutes on hold to cancel and they hung up on me. Will be filing complaints with the Federal Trade Comission as well as State Attorney Generals Office...

John P

interruption in service has been going on for me for the last 6 months +. I have contacted them at least 6 times and nothing is done. If they can reset my TV from there office Why does the problem continue...

Clifford O
Product or Service Quality
1.3 (1472 reviews)
1.6 (16 reviews)
Reviewer's quote

poor internet speed...outdated lines...still looking at a broken telephone pole...box at end of road is open with wires hanging out ticket was never taken care of. Around here if repairman likes you ...you get more speed.

Mickie E

My house sits back from the road (same distance as my next door neighbor) but my house is too far back from the road for service..

April w
Billing Practices
1.2 (1389 reviews)
1.5 (16 reviews)
Reviewer's quote

...Frontier Communications is not being straight forward in their product advertising or billing..

clint l

I just order the triple and it will be installed on Monday. just need to know what phone I need to buy for the phone service.

Tyliyah

Frontier Communications and Shentel Pros and Cons

Pros
  • When it was verizon
  • Firing frontier
  • Verizon fios
No votes
Cons
  • Customer service
  • Very bad customer service
  • Poor service
  • This company is the worst
  • Services
  • Technology

Frontier Communications and Shentel Most Positive Reviews

Top rated reviews
5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

4.9

I just order the triple and it will be installed on Monday. just need to know what phone I need to buy for the phone...

Frontier Communications and Shentel Most Critical Reviews

Lowest rated reviews
1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

1

Shentel has the monopoly you can only get shentel, but I have 3 kids that go to school and need internet for school....

Frontier Communications and Shentel Latest Reviews

Recent published reviews
1.1

Horrible Cable and Internet service. Spent hours and hours on phone and chat with Tech Support and Customer Service,...

Read all 3070 reviews
1

Received a letter thanking me for continuing to be a good customer for several years(30 to be exact) with a $15.00 credi...

Read all 30 reviews

Frontier Communications and Shentel Products and Services

Most reviewed product and services
  • Frontier Communications Customer Care (595 reviews)
  • Frontier Communications Internet Service (474 reviews)
  • Frontier Communications Bundle (275 reviews)
  • Shentel Internet Service (10 reviews)
  • Shentel Internet Plan (2 reviews)
  • Shentel Customer Care (2 reviews)