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Frontier Communications
Shentel

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Frontier Communications

Frontier Communications

Has verified representatives
1.7
  • 18 ISSUES RESOLVED
  • 891 COMPANY RESPONSES
  • 3036 TOTAL REVIEWS
Rank
219 out of 1923
in Telecommunications category
Rating Details
Customer service
Product or Service Quality
Billing Practices
Website
Reliability
Statistics of Customer Service Calls
  • TOTAL CALLS
    192
  • SUCCESSFUL
    82%
  • AVG CALL DURATION
    06:25
  • ISSUES RESOLVED
    5%
Top Products and Services
1.3
594 reviews
1.3
472 reviews
1.3
274 reviews
Shentel

Shentel

1.5
  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 30 TOTAL REVIEWS
Rank
321 out of 1923
in Telecommunications category
Rating Details
Customer service
Product or Service Quality
Billing Practices
Website
Reliability
Statistics of Customer Service Calls
  • TOTAL CALLS
    48
  • SUCCESSFUL
    83%
  • AVG CALL DURATION
    04:11
  • ISSUES RESOLVED
    24%
Top Products and Services
1.1
10 reviews
1
2 reviews
2.1
2 reviews

How would you compare Frontier Communications vs Shentel?

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Anonymous
#1750212
Customer service
Slow, ineffective
Product or Service Quality
Poor connectivety, unreliable poor equipment, you get slower speed than you pay for

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