PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Communications and Shentel as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Communications

Frontier Communications

Has Verified Representatives
1.7
Shentel

Shentel

1.6
Frontier Communications
Shentel

Frontier Communications and Shentel Overview

Total reviews
3187
31
Company responses
1056
0
Issues resolved
20
0

Frontier Communications and Shentel Consumer Ratings

Rank
235 out of 1424 in Telecommunications category
295 out of 1424 in Telecommunications category
Customer service
274 in category
142 in category
Product or Service Quality
280 in category
164 in category
Billing Practices
256 in category
183 in category
Website
317 in category
293 in category

Frontier Communications and Shentel Rating Details

Customer service
1.2 (1789 reviews)
1.5 (17 reviews)
Reviewer's quote

) Frontier screws up my service every single time they do anything with the account, literally anything. Change your billing address, phone off for a week!! Change who pays the bills, phone shut off for a week!! Move from one apt to another in the same building complex, phone service both apts...

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...This was the only time I have had an issue with This company and completely due to poor customer service from the person I spoke with. ..

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Product or Service Quality
1.3 (1539 reviews)
1.8 (17 reviews)
Reviewer's quote

Frontier could not continue to provide service during Covid 19 and refused to enter home to fix. However, they have charged me and put my account into collection for the remaining period of contract that they cannot honor. I have made many calls to speak to incompetent customer reps who do NOT want...

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interruption in service has been going on for me for the last 6 months +. I have contacted them at least 6 times and nothing is done. If they can reset my TV from there office Why does the problem continue...

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Billing Practices
1.2 (1453 reviews)
1.5 (16 reviews)
Reviewer's quote

...Most all of our attempts to solve unethical billing practices came to a dead end. Frontier has been desensitized to the point of ignoring the customer's complaints. They will add bocus surcharges...

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I just order the triple and it will be installed on Monday. just need to know what phone I need to buy for the phone service.

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Website
1.5 (1436 reviews)
1.6 (16 reviews)
Reviewer's quote

...If you want to contact us you access our website through this link : https://bit. ly/3cFg2IT. -Chris what a company can't provide any contact information, meaning your company does not care at all what your customer really like to say...

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But when I attempt to run a speed test, it typically can't run because there's not enough bandwidth to even load the speed test website page! Ridiculous. When I can run a speed test I'm typically getting less than old fashioned dial-up speeds - yet I faithfully pay my Internet bill each month. I...

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Frontier Communications and Shentel Pros and Cons

Pros
  • When it was verizon
  • Firing frontier
  • Verizon fios
No votes
Cons
  • Customer service
  • Very bad customer service
  • Poor service
  • This company is the worst
  • Services
  • Technology

Frontier Communications and Shentel Most Positive Reviews

Top rated reviews
5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

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4.8

I just order the triple and it will be installed on Monday. just need to know what phone I need to buy for the phone...

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5

I need my internet restored and it didn't come on yet

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3.7

After this posted credit was applied to my next 3 bills. No other issues.
This was the only time I have had an issue with...

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Frontier Communications and Shentel Most Critical Reviews

Lowest rated reviews
1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

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1

Shentel has the monopoly you can only get shentel, but I have 3 kids that go to school and need internet for school....

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1

About 2 years ago I, my wife and children moved to a small, rural community in extreme Southern Illinois. At the time...

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1

Don't do business with them a guy who works here john stotler made fun of my disability and discriminated me and my...

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Frontier Communications and Shentel Latest Reviews

Recent published reviews
1

I have a business, had problems with internet. Called on Monday, they were having problems of their own and took a...

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1

Received a letter thanking me for continuing to be a good customer for several years(30 to be exact) with a $15.00 credi...

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No votes

My internet is down and I keep calling customer service and keep getting hung up on it lets me go farther each time and...

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1

interruption in service has been going on for me for the last 6 months +.
I have contacted them at least 6 times and noth...

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Frontier Communications and Shentel Products and Services

Most reviewed product and services
  • Frontier Communications Customer Care (695 reviews)
  • Frontier Communications Internet Service (499 reviews)
  • Frontier Communications Bundle (296 reviews)
  • Shentel Internet Service (10 reviews)
  • Shentel Internet Plan (2 reviews)
  • Shentel Customer Care (2 reviews)