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Frontier Communications

Telecommunications
Has verified representatives
  • 11 ISSUES RESOLVED
  • 658 COMPANY RESPONSES
  • 2281 TOTAL REVIEWS
  • $2.4M CLAIMED LOSSES
  • $4.3K AVERAGE LOSS
1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Billing Practices
Diversity of Products or Services
  • When it was verizon 10
  • Firing frontier 10
  • Verizon fios 8
  • Verizon better 8
  • Service technicians 8

Customers don't like

  • Very bad customer service42
  • Poor service16
  • False billing pratice16
  • Customer service15
  • Poor communication10
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Rcn

Telecommunications
Has verified representatives
  • 1 ISSUES RESOLVED
  • 3 COMPANY RESPONSES
  • 48 TOTAL REVIEWS
  • $28.3K CLAIMED LOSSES
  • $1.7K AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Billing Practices
Diversity of Products or Services
  • Internet 2
  • Installation 2
  • Service which on the whole was good 1

Customers don't like

  • Unknowledgeable employees1
  • Unethical billing practices1
  • Price hikes1
  • Late charges1
  • Condecending customer service1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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