PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about United Airlines and Frontier Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

United Airlines
Frontier Airlines

United Airlines and Frontier Airlines Overview

Total reviews
793
697
Company responses
0
0
Issues resolved
5
5

United Airlines was first mentioned on PissedConsumer on Dec 12, 2007 and since then this brand received 793 reviews. It is 96 reviews more than Frontier Airlines received since Apr 11, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with United Airlines customer support team and Frontier Airlines customer service.

United Airlines and Frontier Airlines Consumer Ratings

Rank
85 out of 572 in Transport category
98 out of 572 in Transport category
Customer service
64 in category
62 in category
Staff
71 in category
69 in category
Website
69 in category
86 in category

According to consumer ratings and reviews, United Airlines ranks 13 points higher in the Transport category than Frontier Airlines. People gave United Airlines 1.2 stars for Customer service criterion in Transport category and it is 128 points higher than the worst rated brand in this category. At the same time, Frontier Airlines was rated 1.2 stars for Customer service criterion in this category and it is 130 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Frontier Airlines has a higher rating than Frontier Airlines. Regarding Website criterion, consumers gave United Airlines 2 stars and it is 64% greater than other in category. Frontier Airlines however was rated 1.7 stars and it is 55% greater than other in category.

United Airlines and Frontier Airlines Rating Details

Customer service
1.2 (194 reviews)
1.2 (291 reviews)
Reviewer's quote

I mentioned to a Customer Service Agent (CSR) that my wife and I has already checked in and had our boarding passes. At that point, for some reason, the CSR told my wife that she would be allowed to board but refused to process our bags because of the direction she had received from Christine. A...

William D

...Such poor, POOR customer service by Frontier!! And now, they are funneling all calls into that same phone center. Good luck trying to get any satisfRaction from a farce of an airline..

Setsuko
Staff
1.5 (182 reviews)
1.5 (245 reviews)
Reviewer's quote

... preference to make the over-one-hour drive to LAX myself to pick up the luggage because I do not believe that attention is being placed on this matter by the staff at LAX. I never received a call. 5) I called back again yesterday afternoon and spoke to a third rep, who also tried to call LAX to get a status and could not get...

Ancel

...Terrible experience staff qas rude and unprofesional never will fligth again with them..

Vincent w
Website
2 (166 reviews)
1.7 (244 reviews)
Reviewer's quote

...com reservation website. We used United Miles to purchase the tickets. The flight is operated by Star Alliance partner airline Air Canada...

Gregory C

I have also seen error messages on their website when trying to book their "low" costs. When I go back to try again; the error has mysteriously vanished and the prices have gone up significantly. I have had numerous conversations with their customer service agents on the phone, and they are...

Kurt M

United Airlines and Frontier Airlines Pros and Cons

Pros
  • Kind and helpful flight attendants
  • Very nice flight attendants
  • In-flight service
  • Low fares
  • Flight price
  • Flight attendant
Cons
  • Terrible customer service
  • Lack of humane treatment
  • Treatment at the hands of united staff
  • Unacceptable customer service
  • Customer service
  • Baggage fees

United Airlines and Frontier Airlines Most Positive Reviews

Top rated reviews
5

Feeling hurt & disappointed. We are handicapped & seniors & had selected two aisle seats when we purchased our tickets...

5

Had a great flight experience with Frontier!!!
Thanks Frontier you made my wife 40th B-Day flight awesome!!!!

United Airlines and Frontier Airlines Most Critical Reviews

Lowest rated reviews
1

I was physically removed from a flight from San Juan, PR to Chicago because I had a seizure. The pilot felt I was a "sec...

1

I made reservation for my wife son and I to fly to Memphis TN. Reservation code DNVTON on Aug. 13th - Aug. 15th. After...

United Airlines and Frontier Airlines Latest Reviews

Recent published reviews

my MileagePlus is not registering on my app who do I contact

Read all 793 reviews
1

Flights were hours late, both departing and arriving. ALWAYS excused with mechanical issues. Layover in San Antonio was...

Read all 697 reviews

United Airlines and Frontier Airlines Products and Services

Most reviewed product and services
  • United Airlines Flight (357 reviews)
  • United Airlines Customer Care (68 reviews)
  • United Airlines Flight Booking (52 reviews)
  • Frontier Airlines Flight (301 reviews)
  • Frontier Airlines Customer Care (57 reviews)
  • Frontier Airlines Baggage Policy (48 reviews)