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United Airlines vs Frontier Airlines
United Airlines vs Frontier Airlines
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about United Airlines and Frontier Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
United Airlines and Frontier Airlines Overview
Total reviews |
1623
|
4623
|
Company responses |
0 |
0 |
Issues resolved |
19 |
38 |
United Airlines and Frontier Airlines Consumer Ratings
Rank
80
out of 512 in Airlines and Air Transport category
158
out of 512 in Airlines and Air Transport category
Customer service
88
in category
136
in category
Exchange, Refund and Cancellation Policy
83
in category
145
in category
Price Affordability
82
in category
110
in category
Level of Comfort
76
in category
152
in category
United Airlines and Frontier Airlines Rating Details
Reviewer's quote
The customer service agent handled this perfectly and got us on connecting flights seated together arriving home the same day. She added my flights to my mileage plus account and was a good person..
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...50 to edit the spelling of my name in a ticket that wasn't even $150 and no real live customer service rep to assist. What a SCAM:angry:..
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Exchange, Refund and Cancellation Policy
Reviewer's quote
Can't get anyone from CS to answer phone to work out a refund for a canceled flight n no easy way to put in info for reund. AA was so easy n a american lady answered the phone instantly n sent link for refund within 10mins we were done. Very unprofessional and won't use ever again, very...
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From the confusing pop-ups for the "Frontier Club", to the absurd baggage policy, to the extra fee for Every Seat on the plane?..
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Reviewer's quote
I know prices are up on most everything today but for the price the Airline should include a meal on flight over four hours..
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I completed my booking but when I was in the middle of my husbands a received a flash telling me that price was no longer available. There were plenty of seats showing (for a price) available so I don't understand how they can change the amount of miles needed in the middle of the booking. Very...
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Reviewer's quote
The long hours of waiting, the missed connections, and the lack of effective communication from your staff have left me deeply dissatisfied with the level of service provided. I would like to bring to your attention the adverse consequences that this flight arrangement has had on my professional...
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... service and stopped accepting anything less as consumers then companies would be forced to return to an earlier time when they strived to provide the highest level of customer service and not this subpar standard we are forced to accept today....
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United Airlines and Frontier Airlines Pros and Cons
Pros
- Kind and helpful flight attendants
- Flight schedule
- Non at the moment
- Cheap
- Cheap flights
- No pros
Cons
- Terrible customer service
- Lack of humane treatment
- Did not deliver as promised
- Customer service
- Poor customer service
- Horrible customer service
United Airlines and Frontier Airlines Most Positive Reviews
Top rated reviews
Rescheduled due to Lufthansa strike. A lady with United rescheduled us on Wednesday and she was kind and helpful.
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I needed some information about my next trip and she was able to help me
She was very professional and she solved my prob...
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Just need wheelchair assistance when landing , can you give me a number of a live agent to let them know I will need a...
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I spoke with Brian, who helped me get my flights taken care of. Confirmation number L7nuys, he was absolutely awesome...
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United Airlines and Frontier Airlines Most Critical Reviews
Lowest rated reviews
United Airlines is the WORST Airlines on the planet. You get the award for being the biggest waste of time and money...
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If someone doesn't call me we are going to have a real problem 239-571-****. I have a reservation on Friday and I need...
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Scott Kirby should be fired for putting racist DEI hiring practices over security. That's why United and Boeing are...
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Never got transferred to speak to a supervisor! The first time Matt told me my refund was sent to my bank. The second...
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United Airlines and Frontier Airlines Latest Reviews
Recent published reviews
Not allowed to board a flight due to an assumed visa problem on part of united! This was an error on their part but...
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From the confusing pop-ups for the "Frontier Club", to the absurd baggage policy, to the extra fee for Every Seat on...
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No votes
I had a recent issue based on lack of information and knowledge. I always travel united buying first class ticket and i...
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3 hours before departure they cancel our flight on Thursday evening, thier solution was a late Saturday flight and then...
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How would you compare United Airlines vs Frontier Airlines?
If United is the K-mart of the airline industry, Frontier is the random Saturday garage sale. Frontier commonly offers slightly lower prices than United, but I have flown United much more, and much more successfully than Frontier. I have found United to have more destinations, much higher reliability, and much nicer service even in economy class, than Frontier.