PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about United Airlines and Frontier Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

United Airlines
Frontier Airlines

United Airlines and Frontier Airlines Overview

Total reviews 830 948
Company responses 0 0
Issues resolved 6 7

United Airlines and Frontier Airlines Consumer Ratings

Rank
99 out of 455 in Transport category
134 out of 455 in Transport category
Customer service
79 in category
83 in category
Exchange, Refund and Cancellation Policy
70 in category
89 in category
Website
59 in category
107 in category
Price Affordability
92 in category
83 in category

United Airlines and Frontier Airlines Rating Details

Customer service
1.3 (208 reviews)
1.2 (391 reviews)
Reviewer's quote

...I talked to the United Airlines customer service/refund department on May 22, 2020. I was told to wait 30 days for a refund. I waited more than 30 days but unfortunately, nothing reached to my bank account...

Read full review

...They claim to have no customer service representatives in the US. All in Thailand. They don't speak English well and are not at all helpful...

Read full review
Exchange, Refund and Cancellation Policy
1.4 (179 reviews)
1.2 (325 reviews)
Reviewer's quote

I was to get a refund for a unused part of a ticket not used because of the covid-19. They initially gave it to the original booking agent who was paid before. The next day I was contacted by United and issued the proper refund THANK YOU for your help in this matter..

Read full review

...Call both airlines that we Booked and got a refund from Spirit, but Frontier won't give me a refund. They gave a flight credit BUT now they are cancelling where and when they fly so nothing works. Would like a refund to make it right !!Don't D..

Read full review
Website
2 (176 reviews)
1.6 (331 reviews)
Reviewer's quote

...com reservation website. We used United Miles to purchase the tickets. The flight is operated by Star Alliance partner airline Air Canada...

Read full review

... phone bc I was on hold to talk to the supervisor due to the different checkin and carry on baggage prices- it said 6 dollars on the app and 41 dollars on the website. Everytime I would try to pay on the app my total would change. After spending all of that time trying to get baggage fees taken care of (the reason why the prices were different was bc there was a glitch in the app and we had to pay the $41 through the ...

Read full review
Price Affordability
2.1 (161 reviews)
2.2 (292 reviews)
Reviewer's quote

...The obligation of airlines to provide refunds, including the ticket price and any optional fee charged for services a passenger is unable to use, does not cease when the flight disruptions are outside of the carrier's control (e. g. , a result of government restrictions)...

Read full review

Frontier flights even on different days only 1 stop flight with 24 hours layover and the price doubled. If Frontier changed and canceled flight, they must refund the full amount or provide the same non stop flight for the same amount of money. Now I do not have money and do not have flight to...

Read full review

United Airlines and Frontier Airlines Pros and Cons

Pros
  • Kind and helpful flight attendants
  • Very nice flight attendants
  • In-flight service
  • Low fares
  • Cheap
  • Flight price
Cons
  • Terrible customer service
  • Lack of humane treatment
  • Treatment at the hands of united staff
  • Customer service
  • Unacceptable customer service
  • Baggage fees

United Airlines and Frontier Airlines Most Positive Reviews

Top rated reviews
5

Feeling hurt & disappointed. We are handicapped & seniors & had selected two aisle seats when we purchased our tickets...

Read full review
5

Had a great flight experience with Frontier!!!
Thanks Frontier you made my wife 40th B-Day flight awesome!!!!

Read full review
5

I postponed my flight to MI because of the Coronavirus.

Read full review
5

I had an amazing experience with frontier best airline.

Read full review

United Airlines and Frontier Airlines Most Critical Reviews

Lowest rated reviews
1

I was physically removed from a flight from San Juan, PR to Chicago because I had a seizure. The pilot felt I was a "sec...

Read full review
1

I made reservation for my wife son and I to fly to Memphis TN. Reservation code DNVTON on Aug. 13th - Aug. 15th. After...

Read full review
1

I had a flight booked in Dec 2013 for travel in May 2014. After confirmation from the customer service in the beginning...

Read full review
1

My original flight would have allowed me to land in San Francisco at 10:48pm; I had made plans to take the BART into Ber...

Read full review

United Airlines and Frontier Airlines Latest Reviews

Recent published reviews
1.3

Various agents give different info regarding flight change requests and don't seem to know what options consumer has....

Read full review
1

Vegas got shut down so we had to cancel our plans to go there. Call both airlines that we Booked and got a refund from...

Read full review
No votes

I was trying to get help for my 83 yr old father who has special needs. It is so sad that you can't speak to a human to...

Read full review
No votes

No live person to talk to.All prompts to recordings

Read full review

United Airlines and Frontier Airlines Products and Services

Most reviewed product and services
  • United Airlines Flight (367 reviews)
  • United Airlines Flight Booking (54 reviews)
  • United Airlines Baggage Policy (47 reviews)
  • Frontier Airlines Flight (333 reviews)
  • Frontier Airlines Flight Booking (64 reviews)
  • Frontier Airlines Baggage Policy (52 reviews)