PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Airlines and United Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Airlines
United Airlines

Frontier Airlines and United Airlines Overview

Total reviews 950 830
Company responses 0 0
Issues resolved 7 6

Frontier Airlines and United Airlines Consumer Ratings

Rank
134 out of 456 in Transport category
100 out of 456 in Transport category
Customer service
89 in category
85 in category
Additional Fees
105 in category
86 in category
Website
114 in category
63 in category
Exchange, Refund and Cancellation Policy
94 in category
75 in category

Frontier Airlines and United Airlines Rating Details

Customer service
1.2 (391 reviews)
1.3 (208 reviews)
Reviewer's quote

...They claim to have no customer service representatives in the US. All in Thailand. They don't speak English well and are not at all helpful...

Read full review

...I talked to the United Airlines customer service/refund department on May 22, 2020. I was told to wait 30 days for a refund. I waited more than 30 days but unfortunately, nothing reached to my bank account...

Read full review
Additional Fees
1.3 (347 reviews)
1.4 (143 reviews)
Reviewer's quote

I end up paying additional $146 for the trip . Today,09/22/2020, the flight was changed from non stop flight from Milwaukee to RSW to 1 stop thru Denver with almost 24 hours layover , and outbound flight from RSW to Milwaukee was canceled. Frontier canceled my trip and refund me only $146 and gave...

Read full review

...The train ride cost my travelling companions and I $220, and the Uber fees, another $90. We only fly occasionally, and this has been the absolute worst experience we've ever had. We want our money back for this flight, and repayment for the added expenses...

Read full review
Website
1.6 (331 reviews)
2 (176 reviews)
Reviewer's quote

... phone bc I was on hold to talk to the supervisor due to the different checkin and carry on baggage prices- it said 6 dollars on the app and 41 dollars on the website. Everytime I would try to pay on the app my total would change. After spending all of that time trying to get baggage fees taken care of (the reason why the prices were different was bc there was a glitch in the app and we had to pay the $41 through the ...

Read full review

...com reservation website. We used United Miles to purchase the tickets. The flight is operated by Star Alliance partner airline Air Canada...

Read full review
Exchange, Refund and Cancellation Policy
1.2 (326 reviews)
1.4 (179 reviews)
Reviewer's quote

...I didnt want refund just a extension for 2021. I wont fly this airline again...

Read full review

I was to get a refund for a unused part of a ticket not used because of the covid-19. They initially gave it to the original booking agent who was paid before. The next day I was contacted by United and issued the proper refund THANK YOU for your help in this matter..

Read full review

Frontier Airlines and United Airlines Pros and Cons

Pros
  • Low fares
  • Cheap
  • Flight price
  • Kind and helpful flight attendants
  • Very nice flight attendants
  • In-flight service
Cons
  • Customer service
  • Unacceptable customer service
  • Baggage fees
  • Terrible customer service
  • Lack of humane treatment
  • Treatment at the hands of united staff

Frontier Airlines and United Airlines Most Positive Reviews

Top rated reviews
5

Had a great flight experience with Frontier!!!
Thanks Frontier you made my wife 40th B-Day flight awesome!!!!

Read full review
5

Feeling hurt & disappointed. We are handicapped & seniors & had selected two aisle seats when we purchased our tickets...

Read full review
5

I had an amazing experience with frontier best airline.

Read full review
5

I postponed my flight to MI because of the Coronavirus.

Read full review

Frontier Airlines and United Airlines Most Critical Reviews

Lowest rated reviews
1

I made reservation for my wife son and I to fly to Memphis TN. Reservation code DNVTON on Aug. 13th - Aug. 15th. After...

Read full review
1

I was physically removed from a flight from San Juan, PR to Chicago because I had a seizure. The pilot felt I was a "sec...

Read full review
1

My original flight would have allowed me to land in San Francisco at 10:48pm; I had made plans to take the BART into Ber...

Read full review
1

I had a flight booked in Dec 2013 for travel in May 2014. After confirmation from the customer service in the beginning...

Read full review

Frontier Airlines and United Airlines Latest Reviews

Recent published reviews
1.4

Not a fan every time I've flown with this airline I feel like they don't care about is at all.

Read full review
1.3

Various agents give different info regarding flight change requests and don't seem to know what options consumer has....

Read full review
1

I spoke to frontier. I didnt
Get full price for my tickets and I had to pay extra $90 to secure my future flights .I didn...

Read full review
No votes

I was trying to get help for my 83 yr old father who has special needs. It is so sad that you can't speak to a human to...

Read full review

Frontier Airlines and United Airlines Products and Services

Most reviewed product and services
  • Frontier Airlines Flight (333 reviews)
  • Frontier Airlines Flight Booking (64 reviews)
  • Frontier Airlines Baggage Policy (52 reviews)
  • United Airlines Flight (367 reviews)
  • United Airlines Flight Booking (54 reviews)
  • United Airlines Baggage Policy (47 reviews)