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Frontier Airlines
United Airlines

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Frontier Airlines

Frontier Airlines

1.5
  • 5 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 674 TOTAL REVIEWS
Rank
98 out of 617
in Transport category
Rating Details
Customer service
Level of Comfort
Website
Staff
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    29
  • SUCCESSFUL
    55%
  • AVG CALL DURATION
    01:07
  • ISSUES RESOLVED
    0%
Top Products and Services
1.5
292 reviews
2.2
53 reviews
1.4
46 reviews
United Airlines

United Airlines

1.6
  • 5 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 786 TOTAL REVIEWS
Rank
83 out of 617
in Transport category
Rating Details
Customer service
Level of Comfort
Website
Staff
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    2
  • SUCCESSFUL
    100%
  • AVG CALL DURATION
    03:51
  • ISSUES RESOLVED
    0%
Top Products and Services
1.5
357 reviews
1.7
65 reviews
1.8
51 reviews

How would you compare Frontier Airlines vs United Airlines?

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Anonymous
#1579169

If United is the K-mart of the airline industry, Frontier is the random Saturday garage sale. Frontier commonly offers slightly lower prices than United, but I have flown United much more, and much more successfully than Frontier. I have found United to have more destinations, much higher reliability, and much nicer service even in economy class, than Frontier.

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