PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Airlines and United Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Airlines
United Airlines

Frontier Airlines and United Airlines Overview

Total reviews
882
813
Company responses
0
0
Issues resolved
7
6

Frontier Airlines and United Airlines Consumer Ratings

Rank
120 out of 434 in Transport category
93 out of 434 in Transport category
Customer service
80 in category
77 in category
Additional Fees
94 in category
76 in category
Website
107 in category
61 in category
Exchange, Refund and Cancellation Policy
84 in category
75 in category

Frontier Airlines and United Airlines Rating Details

Customer service
1.2 (365 reviews)
1.2 (202 reviews)
Reviewer's quote

bad customer service cant get through to anyone regarding bags and the den program..

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...Extremely poor customer service..

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Additional Fees
1.3 (317 reviews)
1.4 (142 reviews)
Reviewer's quote

...Spent additional $268. 00 on 1/6/2020. Frontier made sure to make us feel like suckers as nither purchase enough miles (12,000 miles each) to buy a rest stop...

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...The train ride cost my travelling companions and I $220, and the Uber fees, another $90. We only fly occasionally, and this has been the absolute worst experience we've ever had. We want our money back for this flight, and repayment for the added expenses...

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Website
1.6 (304 reviews)
2 (173 reviews)
Reviewer's quote

Our flights were cancelled due to covid -19 we have been trying to reschedule for over a month the website does not allow you to reschedule. We have waiting on hold over 4 hours plus+++ for a refund or to schedule our flights. We have send emails as well, with no response...

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...com reservation website. We used United Miles to purchase the tickets. The flight is operated by Star Alliance partner airline Air Canada...

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Exchange, Refund and Cancellation Policy
1.2 (296 reviews)
1.3 (173 reviews)
Reviewer's quote

When I called to see if I could get a refund for my flights I was informed a credit will be given and I had 90 days from the date it was given to me to re-book my flights. I called multiple times at different times and date, and I was put on hold for 1:30 to over 2 hours and then the call was cut...

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...Now my sister booked separately on the same flight got a cash refund because she let the airline cancel her flight. I dont need a credit. I need a refund...

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Frontier Airlines and United Airlines Pros and Cons

Pros
  • Low fares
  • Flight price
  • Cheap
  • Kind and helpful flight attendants
  • Very nice flight attendants
  • In-flight service
Cons
  • Customer service
  • Unacceptable customer service
  • Baggage fees
  • Terrible customer service
  • Lack of humane treatment
  • Treatment at the hands of united staff

Frontier Airlines and United Airlines Most Positive Reviews

Top rated reviews
5

Had a great flight experience with Frontier!!!
Thanks Frontier you made my wife 40th B-Day flight awesome!!!!

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5

Feeling hurt & disappointed. We are handicapped & seniors & had selected two aisle seats when we purchased our tickets...

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5

I had an amazing experience with frontier best airline.

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5

I postponed my flight to MI because of the Coronavirus.

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Frontier Airlines and United Airlines Most Critical Reviews

Lowest rated reviews
1

I made reservation for my wife son and I to fly to Memphis TN. Reservation code DNVTON on Aug. 13th - Aug. 15th. After...

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1

I was physically removed from a flight from San Juan, PR to Chicago because I had a seizure. The pilot felt I was a "sec...

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1

My original flight would have allowed me to land in San Francisco at 10:48pm; I had made plans to take the BART into Ber...

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1

I had a flight booked in Dec 2013 for travel in May 2014. After confirmation from the customer service in the beginning...

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Frontier Airlines and United Airlines Latest Reviews

Recent published reviews
1

When I called to see if I could get a refund for my flights I was informed a credit will be given and I had 90 days...

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1.7

I'm tired of typing on24 hour chat line I put my tracking number for updates on my African gray parrot that was shipped...

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No votes

Trip got canceled need refund

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1

I was calling to check status of my 6/19/20 flight from BOM to CMH, since government of India extended ban on...

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Frontier Airlines and United Airlines Products and Services

Most reviewed product and services
  • Frontier Airlines Flight (323 reviews)
  • Frontier Airlines Customer Care (73 reviews)
  • Frontier Airlines Flight Booking (57 reviews)
  • United Airlines Flight (362 reviews)
  • United Airlines Customer Care (71 reviews)
  • United Airlines Flight Booking (53 reviews)