PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Airlines and United Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Airlines
United Airlines

Frontier Airlines and United Airlines Overview

Total reviews
697
791
Company responses
0
0
Issues resolved
5
5

United Airlines was first mentioned on PissedConsumer on Dec 12, 2007 and since then this brand received 791 reviews. It is 94 reviews more than Frontier Airlines received since Apr 11, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Frontier Airlines customer support team and United Airlines customer service.

Frontier Airlines and United Airlines Consumer Ratings

Rank
98 out of 572 in Transport category
85 out of 572 in Transport category
Customer service
62 in category
64 in category
Additional Fees
73 in category
60 in category
Level of Comfort
86 in category
67 in category

According to consumer ratings and reviews, United Airlines ranks 13 points higher in the Transport category than Frontier Airlines. People gave Frontier Airlines 1.2 stars for Customer service criterion in Transport category and it is 130 points higher than the worst rated brand in this category. At the same time, United Airlines was rated 1.2 stars for Customer service criterion in this category and it is 128 points higher than the worst rated brand in this category. If we look at Additional Fees criterion, than we see that United Airlines has a higher rating than Frontier Airlines. Regarding Level of Comfort criterion, consumers gave Frontier Airlines 1.4 stars and it is 55% greater than other in category. United Airlines however was rated 1.7 stars and it is 65% greater than other in category.

Frontier Airlines and United Airlines Rating Details

Customer service
1.2 (291 reviews)
1.2 (194 reviews)
Reviewer's quote

...Such poor, POOR customer service by Frontier!! And now, they are funneling all calls into that same phone center. Good luck trying to get any satisfRaction from a farce of an airline..

Setsuko

I mentioned to a Customer Service Agent (CSR) that my wife and I has already checked in and had our boarding passes. At that point, for some reason, the CSR told my wife that she would be allowed to board but refused to process our bags because of the direction she had received from Christine. A...

William D
Additional Fees
1.3 (264 reviews)
1.4 (136 reviews)
Reviewer's quote

...The service rep had to put me on hold to get authorization for a courtesy waiver of the cancelation fees. Are you kidding me? Like they would even consider charging a fee because they canceled half of our trip??? We re-booked on Delta Air. I see no reason to ever book on Frontier in the future..

Robin L

...The train ride cost my travelling companions and I $220, and the Uber fees, another $90. We only fly occasionally, and this has been the absolute worst experience we've ever had. We want our money back for this flight, and repayment for the added expenses...

Brad S
Level of Comfort
1.4 (250 reviews)
1.7 (149 reviews)
Reviewer's quote

...Frontier Airlines sucks and their employees hate working for them,cause they get bitched at all day due to Frontier's complete disregard for your customers schedules and their comfort. I'll never use your stupid discount voucher. I'll fly other airlines...

My f

...I am an anti government conservative type but we got it get some government regulation into this as the airlines have really receached the theif and fraud level. They do not deliver what they take money for. ..

PissedConsumer1018509

Frontier Airlines and United Airlines Pros and Cons

Pros
  • Low fares
  • Flight price
  • Flight attendant
  • Kind and helpful flight attendants
  • Very nice flight attendants
  • In-flight service
Cons
  • Unacceptable customer service
  • Customer service
  • Baggage fees
  • Terrible customer service
  • Lack of humane treatment
  • Treatment at the hands of united staff

Frontier Airlines and United Airlines Most Positive Reviews

Top rated reviews
5

Had a great flight experience with Frontier!!!
Thanks Frontier you made my wife 40th B-Day flight awesome!!!!

5

Feeling hurt & disappointed. We are handicapped & seniors & had selected two aisle seats when we purchased our tickets...

Frontier Airlines and United Airlines Most Critical Reviews

Lowest rated reviews
1

I made reservation for my wife son and I to fly to Memphis TN. Reservation code DNVTON on Aug. 13th - Aug. 15th. After...

1

I was physically removed from a flight from San Juan, PR to Chicago because I had a seizure. The pilot felt I was a "sec...

Frontier Airlines and United Airlines Latest Reviews

Recent published reviews
1

Flights were hours late, both departing and arriving. ALWAYS excused with mechanical issues. Layover in San Antonio was...

Read all 697 reviews
2.5

I'm a million mile flier and a lifetime Gold Elite member with over 400,000 award miles. Their rewards program hypes...

Read all 791 reviews

Frontier Airlines and United Airlines Products and Services

Most reviewed product and services
  • Frontier Airlines Flight (301 reviews)
  • Frontier Airlines Customer Care (57 reviews)
  • Frontier Airlines Baggage Policy (48 reviews)
  • United Airlines Flight (357 reviews)
  • United Airlines Customer Care (68 reviews)
  • United Airlines Flight Booking (52 reviews)