PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Airlines and United Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Airlines
United Airlines

Frontier Airlines and United Airlines Overview

Total reviews 4608 1621
Company responses 0 0
Issues resolved 38 19

Frontier Airlines and United Airlines Consumer Ratings

Rank
158 out of 512 in Airlines and Air Transport category
68 out of 512 in Airlines and Air Transport category
Customer service
137 in category
88 in category
Additional Fees
151 in category
89 in category
Exchange, Refund and Cancellation Policy
147 in category
82 in category
Product or Service Quality
144 in category
81 in category

Frontier Airlines and United Airlines Rating Details

Customer service
1.3
(1636 reviews)
1.5
(468 reviews)
Reviewer's quote

...50 to edit the spelling of my name in a ticket that wasn't even $150 and no real live customer service rep to assist. What a SCAM:angry:..

Read full review

The customer service agent handled this perfectly and got us on connecting flights seated together arriving home the same day. She added my flights to my mileage plus account and was a good person..

Read full review
Additional Fees
1.3
(1440 reviews)
1.8
(346 reviews)
Reviewer's quote

You have the lowest price at the beginning but with all your additional fees driving to Denver from pueblo was not worth it a long with a call with a concern and getting hung up on this has been the worst experience with all the years of flyingnever is..

Read full review

The situation incurred additional expenses, including a new check-in at the hotel and extra costs due to the inability to obtain a refund from the car rental company, totaling 210 dollars in direct losses. I would appreciate your prompt attention and consideration of this compensation request for...

Read full review
Exchange, Refund and Cancellation Policy
1.2
(1426 reviews)
1.7
(381 reviews)
Reviewer's quote

...They told me to call & get a refund and guess what? They DONT have a customer service number lmao..

Read full review

Can't get anyone from CS to answer phone to work out a refund for a canceled flight n no easy way to put in info for reund. AA was so easy n a american lady answered the phone instantly n sent link for refund within 10mins we were done. Very unprofessional and won't use ever again, very...

Read full review
Product or Service Quality
1.4
(1365 reviews)
1.8
(361 reviews)
Reviewer's quote

I will never use this airline again you can't even access customer service and you want to charge me $563 for a name change . Bad business I'm very dissatisfied..

Read full review

The automatic voice service was annoying to deal with but the representative was very helpful. I would be fine if the the automatic voice service was eliminated and it was just a live representative..

Read full review

Frontier Airlines and United Airlines Pros and Cons

Pros
  • Cheap
  • Cheap flights
  • No pros
  • Kind and helpful flight attendants
  • Flight schedule
  • Non at the moment
Cons
  • Customer service
  • Poor customer service
  • Horrible customer service
  • Terrible customer service
  • Lack of humane treatment
  • Did not deliver as promised

Frontier Airlines and United Airlines Most Positive Reviews

Top rated reviews
5

I needed some information about my next trip and she was able to help me
She was very professional and she solved my prob...

Read full review
5

Rescheduled due to Lufthansa strike. A lady with United rescheduled us on Wednesday and she was kind and helpful.

Read full review
5

I spoke with Brian, who helped me get my flights taken care of. Confirmation number L7nuys, he was absolutely awesome...

Read full review
5

Just need wheelchair assistance when landing , can you give me a number of a live agent to let them know I will need a...

Read full review

Frontier Airlines and United Airlines Most Critical Reviews

Lowest rated reviews
1

I really hope nobody else gets stuck in this airline's marketing scheme, Frontier Airlines will market a price for a...

Read full review
1

United Airlines is the WORST Airlines on the planet. You get the award for being the biggest waste of time and money...

Read full review
1

The phone hung up as soon as it picked up I need to book my flight before tonight and this is very confusing

Read full review
1

Flew from San Francisco to el salvador with stop over in Houston , once in Houston Upon getting my boarding pass I ask...

Read full review

Frontier Airlines and United Airlines Latest Reviews

Recent published reviews
1

Charging me $562.50 to edit the spelling of my name in a ticket that wasn't even $150 and no real live customer service...

Read full review
No votes

I had a recent issue based on lack of information and knowledge. I always travel united buying first class ticket and i...

Read full review
2

I over paid for my bags. They told me to call & get a refund and guess what? They DONT have a customer service number...

Read full review
No votes

Items were removed from my luggage during the travel process. After I arrived at my destination and opened my bag the...

Read full review