PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Airlines and United Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Airlines
United Airlines

Frontier Airlines and United Airlines Overview

Total reviews 978 867
Company responses 0 0
Issues resolved 7 7

Frontier Airlines and United Airlines Consumer Ratings

Rank
67 out of 203 in Airlines and Air Transport category
51 out of 203 in Airlines and Air Transport category
Customer service
46 in category
43 in category
Additional Fees
63 in category
52 in category
Exchange, Refund and Cancellation Policy
52 in category
39 in category
Level of Comfort
66 in category
49 in category

Frontier Airlines and United Airlines Rating Details

Customer service
1.3 (403 reviews)
1.3 (223 reviews)
Reviewer's quote

...the customer service was apathetic. HAD TO PAY AN ADDITIONAL $41 ON THE FLIGHT BACK TO PREVENT THE SAME THING FROM HAPPENING AGAIN..

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love your airline, always on time, clean, good customer service...

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Additional Fees
1.3 (356 reviews)
1.4 (153 reviews)
Reviewer's quote

I end up paying additional $146 for the trip . Today,09/22/2020, the flight was changed from non stop flight from Milwaukee to RSW to 1 stop thru Denver with almost 24 hours layover , and outbound flight from RSW to Milwaukee was canceled. Frontier canceled my trip and refund me only $146 and gave...

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...If there is any additional information you need, please feel free to contact me. Thank you for your help in this matter..

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Exchange, Refund and Cancellation Policy
1.2 (337 reviews)
1.4 (191 reviews)
Reviewer's quote

Very bad customer service, called frontier and they said I couldnt get a refund on flight I have cancelled even though when I bought the flight it said I have 24 hours to get a full refund if I cancel the flight, no way to get my refund..

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I was promised to have a refund, never happened. When I called several times I was offered a ticket to Egypt May 15 and and back August 10, 2021. ith a higher price and changed to economy even When I checked the same flight on united or through any other travel agents the same flight was really...

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Level of Comfort
1.4 (331 reviews)
1.8 (170 reviews)
Reviewer's quote

...Frontier Airlines sucks and their employees hate working for them,cause they get bitched at all day due to Frontier's complete disregard for your customers schedules and their comfort. I'll never use your stupid discount voucher. I'll fly other airlines...

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...I am an anti government conservative type but we got it get some government regulation into this as the airlines have really receached the theif and fraud level. They do not deliver what they take money for. ..

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Frontier Airlines and United Airlines Pros and Cons

Pros
  • Low fares
  • Cheap
  • Flight price
  • Kind and helpful flight attendants
  • Flight schedule
  • Very nice flight attendants
Cons
  • Customer service
  • Unacceptable customer service
  • Baggage fees
  • Terrible customer service
  • Lack of humane treatment
  • Treatment at the hands of united staff

Frontier Airlines and United Airlines Most Positive Reviews

Top rated reviews
5

Had a great flight experience with Frontier!!!
Thanks Frontier you made my wife 40th B-Day flight awesome!!!!

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5

We both received $400 each for volunteering to take a later flight upon returning from our Christmas. The gimmick is tha...

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5

I had an amazing experience with frontier best airline.

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5

Feeling hurt & disappointed. We are handicapped & seniors & had selected two aisle seats when we purchased our tickets...

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Frontier Airlines and United Airlines Most Critical Reviews

Lowest rated reviews
1

I made reservation for my wife son and I to fly to Memphis TN. Reservation code DNVTON on Aug. 13th - Aug. 15th. After...

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1

I was physically removed from a flight from San Juan, PR to Chicago because I had a seizure. The pilot felt I was a "sec...

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1

My original flight would have allowed me to land in San Francisco at 10:48pm; I had made plans to take the BART into Ber...

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1

I had a flight booked in Dec 2013 for travel in May 2014. After confirmation from the customer service in the beginning...

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Frontier Airlines and United Airlines Latest Reviews

Recent published reviews
1.5

If you book a flight through them beware you will never get your cash refund they will only give you credit...I bought...

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No votes

Hello .... United has contacted me and has given us $100 voucher each towards a ticket for future travel. At least they...

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No votes

I had a customer credit with frontier airlines for a certain amount. I went to the app and booked our flights it would...

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No votes

Need detailed receipt of my Confirmation #IBZH2S sent to my email account asap. I believe I was overcharged.
Thanks for y...

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