PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sun Country Airlines and Frontier Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sun Country Airlines
Frontier Airlines

Sun Country Airlines and Frontier Airlines Overview

Total reviews
253
697
Company responses
7
0
Issues resolved
1
5

Frontier Airlines was first mentioned on PissedConsumer on Apr 11, 2008 and since then this brand received 697 reviews. It is 444 reviews more than Sun Country Airlines received since Mar 26, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Frontier Airlines customer support team than with Sun Country Airlines customer service.

Sun Country Airlines and Frontier Airlines Consumer Ratings

Rank
64 out of 572 in Transport category
98 out of 572 in Transport category
Customer service
47 in category
62 in category
Staff
44 in category
69 in category
Level of Comfort
60 in category
86 in category

According to consumer ratings and reviews, Sun Country Airlines ranks 34 points higher in the Transport category than Frontier Airlines. People gave Sun Country Airlines 1.3 stars for Customer service criterion in Transport category and it is 145 points higher than the worst rated brand in this category. At the same time, Frontier Airlines was rated 1.2 stars for Customer service criterion in this category and it is 130 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Sun Country Airlines has a higher rating than Frontier Airlines. Regarding Level of Comfort criterion, consumers gave Sun Country Airlines 1.8 stars and it is 69% greater than other in category. Frontier Airlines however was rated 1.4 stars and it is 55% greater than other in category.

Sun Country Airlines and Frontier Airlines Rating Details

Customer service
1.3 (116 reviews)
1.2 (291 reviews)
Reviewer's quote

...No person answered customer service phone. WE PAID FOR PRIORITY BOARDING AND INSTEAD WE GOT ON A BUS. Tons of fees for nothing!..

Leaha

...Such poor, POOR customer service by Frontier!! And now, they are funneling all calls into that same phone center. Good luck trying to get any satisfRaction from a farce of an airline..

Setsuko
Staff
1.8 (107 reviews)
1.5 (245 reviews)
Reviewer's quote

STOPPED 3 OTHER STAFF PASSING AND ASKED WHEN SOMEONE WOULD GET ME AND TOLD THEY WOULD. I FINALLY WALKED BY PUSHING WHEEL CHAIR MYSELF TO BAG PICKUP AFTER AIRPORT JUST ABOUT CLOSED WHEN ONE KIND AND THOUGHTFUL YOUNG WOMEN (SHE APPPOLIGIZED FOR THE COMPANY AFTER SHE SAW ME AND GAVE ME AID TO BAGGAGE...

DOROTHY A

...Terrible experience staff qas rude and unprofesional never will fligth again with them..

Vincent w
Level of Comfort
1.8 (101 reviews)
1.4 (250 reviews)
Reviewer's quote

...Please go out of business ASAP! I sat on hold for an HOUR and NOTHING! Their level of incompetence and disfunction unreal..

Jassiah

...Frontier Airlines sucks and their employees hate working for them,cause they get bitched at all day due to Frontier's complete disregard for your customers schedules and their comfort. I'll never use your stupid discount voucher. I'll fly other airlines...

My f

Sun Country Airlines and Frontier Airlines Pros and Cons

Pros
  • Price
  • Staff
  • I liked simple no frills airfare
  • Low fares
  • Flight price
  • Flight attendant
Cons
  • Very poor experience
  • Response time
  • Customer service
  • Unacceptable customer service
  • Customer service
  • Baggage fees

Sun Country Airlines and Frontier Airlines Most Positive Reviews

Top rated reviews
5

Arrived in Seattle
Sun Country 281
My bag is not on carousel 1
No help available
G irvine

5

Had a great flight experience with Frontier!!!
Thanks Frontier you made my wife 40th B-Day flight awesome!!!!

Sun Country Airlines and Frontier Airlines Most Critical Reviews

Lowest rated reviews
1

Horrible...went to check in 30 minutes before a 1:20 *** and was told that I missed my flight. Are you kidding me!!?...

1

I made reservation for my wife son and I to fly to Memphis TN. Reservation code DNVTON on Aug. 13th - Aug. 15th. After...

Sun Country Airlines and Frontier Airlines Latest Reviews

Recent published reviews
1

Worst airline ever. We recently went to Jamaica and flew Sun Country. On our way there they claimed that they cannot...

Read all 253 reviews
1

Flights were hours late, both departing and arriving. ALWAYS excused with mechanical issues. Layover in San Antonio was...

Read all 697 reviews

Sun Country Airlines and Frontier Airlines Products and Services

Most reviewed product and services
  • Sun Country Airlines Customer Care (51 reviews)
  • Sun Country Airlines Baggage Policy (48 reviews)
  • Sun Country Airlines Flight (40 reviews)
  • Frontier Airlines Flight (301 reviews)
  • Frontier Airlines Customer Care (57 reviews)
  • Frontier Airlines Baggage Policy (48 reviews)