PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sun Country Airlines and Frontier Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sun Country Airlines
Frontier Airlines

Sun Country Airlines and Frontier Airlines Overview

Total reviews 282 940
Company responses 7 0
Issues resolved 1 7

Sun Country Airlines and Frontier Airlines Consumer Ratings

Rank
101 out of 450 in Transport category
128 out of 450 in Transport category
Customer service
60 in category
75 in category
Product or Service Quality
86 in category
81 in category
Level of Comfort
78 in category
97 in category
Website
83 in category
103 in category

Sun Country Airlines and Frontier Airlines Rating Details

Customer service
1.4 (125 reviews)
1.2 (389 reviews)
Reviewer's quote

...Very bad customer service..

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...Called the customer service number, and they have an automated System asking what you are calling about. When I provided the information As to what I was calling about I was advised to call a long distance Number! What a hassle and very poor customer service!..

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Product or Service Quality
1.4 (109 reviews)
1.4 (278 reviews)
Reviewer's quote

...We are required to use these credits by the end of the year, yet they offer us no where to go! The worst customer service I've ever experienced. DO NOT FLY Sun Country Air..

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They are Crooks I have had email correspondence with their "Customer Service Team" all though there was not much service. They still refuse to repay my wife and I for 900 dollar we spent with their company and have yet to fly a single trip with them. I have flow 6 times with other airlines since...

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Level of Comfort
1.7 (107 reviews)
1.4 (319 reviews)
Reviewer's quote

...Please go out of business ASAP! I sat on hold for an HOUR and NOTHING! Their level of incompetence and disfunction unreal..

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...Frontier Airlines sucks and their employees hate working for them,cause they get bitched at all day due to Frontier's complete disregard for your customers schedules and their comfort. I'll never use your stupid discount voucher. I'll fly other airlines...

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Website
1.9 (105 reviews)
1.6 (329 reviews)
Reviewer's quote

On our way back the website didnt allow us to pay since theres a payment. However when we got to Montagu Bay airport, again they claimed that they cannot see the payment. Since we didnt want to miss the flight, I told them to charge us again and they told us to take the bags out in Minnesota and...

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... phone bc I was on hold to talk to the supervisor due to the different checkin and carry on baggage prices- it said 6 dollars on the app and 41 dollars on the website. Everytime I would try to pay on the app my total would change. After spending all of that time trying to get baggage fees taken care of (the reason why the prices were different was bc there was a glitch in the app and we had to pay the $41 through the ...

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Sun Country Airlines and Frontier Airlines Pros and Cons

Pros
  • Price
  • Staff
  • I liked simple no frills airfare
  • Low fares
  • Cheap
  • Flight price
Cons
  • Customer service
  • Very poor experience
  • Customer phone service
  • Customer service
  • Unacceptable customer service
  • Baggage fees

Sun Country Airlines and Frontier Airlines Most Positive Reviews

Top rated reviews
5

Arrived in Seattle
Sun Country 281
My bag is not on carousel 1
No help available
G irvine

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5

Had a great flight experience with Frontier!!!
Thanks Frontier you made my wife 40th B-Day flight awesome!!!!

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5

We flew from Orlando to MSP, March 26th, arriving in MSP 12:25 A.M. Wheeled chairs were waiting for us, two lovely...

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5

I had an amazing experience with frontier best airline.

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Sun Country Airlines and Frontier Airlines Most Critical Reviews

Lowest rated reviews
1

Horrible...went to check in 30 minutes before a 1:20 *** and was told that I missed my flight. Are you kidding me!!?...

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1

I made reservation for my wife son and I to fly to Memphis TN. Reservation code DNVTON on Aug. 13th - Aug. 15th. After...

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1

I have call many time and leave a message needed a supervisor to call me back bothered to get to New York they change...

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1

My original flight would have allowed me to land in San Francisco at 10:48pm; I had made plans to take the BART into Ber...

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Sun Country Airlines and Frontier Airlines Latest Reviews

Recent published reviews
1

Cause no one told us about the fight being pushed back, and we are just setting here and its *** delayed 3 hours!!!!
Neve...

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1.5

Have representatives call 402-218-**** we have put a dispute in with credit card &;;;;;;;;;;;;;; not paying for...

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1.2

My trip was canceled for COVID 19
When I Rebook overcharged me $180 more than when I paid originally. When I came back th...

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2

Have representatives call 402-218-**** we have put a dispute in with credit card &;;;;;;;;;;;;; not paying for...

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Sun Country Airlines and Frontier Airlines Products and Services

Most reviewed product and services
  • Sun Country Airlines Baggage Policy (48 reviews)
  • Sun Country Airlines Flight (47 reviews)
  • Sun Country Airlines Flight Booking (21 reviews)
  • Frontier Airlines Flight (333 reviews)
  • Frontier Airlines Flight Booking (64 reviews)
  • Frontier Airlines Baggage Policy (52 reviews)