PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Airlines and Sun Country Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Airlines
Sun Country Airlines

Frontier Airlines and Sun Country Airlines Overview

Total reviews 954 290
Company responses 0 7
Issues resolved 7 1

Frontier Airlines and Sun Country Airlines Consumer Ratings

Rank
134 out of 432 in Transport category
88 out of 432 in Transport category
Customer service
92 in category
73 in category
Additional Fees
106 in category
78 in category
Website
119 in category
87 in category
Exchange, Refund and Cancellation Policy
93 in category
68 in category

Frontier Airlines and Sun Country Airlines Rating Details

Customer service
1.2 (394 reviews)
1.4 (128 reviews)
Reviewer's quote

I called Frontiers customer service Between the days of Dec 8 - Dec 10th To Cancel my flight reservation. My needs was never met by a representative the 1st day because no one answered the phone. The following day when I called I spoke to a representative & expressed my need to cancel the...

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...Will never book another flight with them due to their customer service...

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Additional Fees
1.3 (350 reviews)
1.5 (98 reviews)
Reviewer's quote

I end up paying additional $146 for the trip . Today,09/22/2020, the flight was changed from non stop flight from Milwaukee to RSW to 1 stop thru Denver with almost 24 hours layover , and outbound flight from RSW to Milwaukee was canceled. Frontier canceled my trip and refund me only $146 and gave...

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We had to put out additional cash to fly another airline. I have written 3 emails asking for a credit because Sun Country does not fly out of our city, we'd have to drive 300 miles (482. 8 km) to a city in which they fly out of and it would cost us extra in order to go the day before to stay in a...

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Website
1.6 (334 reviews)
1.9 (107 reviews)
Reviewer's quote

... phone bc I was on hold to talk to the supervisor due to the different checkin and carry on baggage prices- it said 6 dollars on the app and 41 dollars on the website. Everytime I would try to pay on the app my total would change. After spending all of that time trying to get baggage fees taken care of (the reason why the prices were different was bc there was a glitch in the app and we had to pay the $41 through the ...

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On our way back the website didnt allow us to pay since theres a payment. However when we got to Montagu Bay airport, again they claimed that they cannot see the payment. Since we didnt want to miss the flight, I told them to charge us again and they told us to take the bags out in Minnesota and...

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Exchange, Refund and Cancellation Policy
1.2 (330 reviews)
1.4 (104 reviews)
Reviewer's quote

Instead of being flexible in cancellations policy to help your customers specifically in this difficult time COVID-19. Your company giving hard time to the customer. You should return the money...

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...Sun country refused to give refund. A voucher was only issued. The wedding which was scheduled for May has been rescheduled for October but Sun Country doesnt fly to Cancun in October...

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Frontier Airlines and Sun Country Airlines Pros and Cons

Pros
  • Low fares
  • Cheap
  • Flight price
  • Price
  • Staff
  • Reasonably priced
Cons
  • Customer service
  • Unacceptable customer service
  • Baggage fees
  • Customer service
  • Very poor experience
  • Customer phone service

Frontier Airlines and Sun Country Airlines Most Positive Reviews

Top rated reviews
5

Had a great flight experience with Frontier!!!
Thanks Frontier you made my wife 40th B-Day flight awesome!!!!

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5

Arrived in Seattle
Sun Country 281
My bag is not on carousel 1
No help available
G irvine

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5

I had an amazing experience with frontier best airline.

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5

We flew from Orlando to MSP, March 26th, arriving in MSP 12:25 A.M. Wheeled chairs were waiting for us, two lovely...

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Frontier Airlines and Sun Country Airlines Most Critical Reviews

Lowest rated reviews
1

I made reservation for my wife son and I to fly to Memphis TN. Reservation code DNVTON on Aug. 13th - Aug. 15th. After...

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1

Horrible...went to check in 30 minutes before a 1:20 *** and was told that I missed my flight. Are you kidding me!!?...

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1

My original flight would have allowed me to land in San Francisco at 10:48pm; I had made plans to take the BART into Ber...

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1

I have call many time and leave a message needed a supervisor to call me back bothered to get to New York they change...

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Frontier Airlines and Sun Country Airlines Latest Reviews

Recent published reviews
1

Instead of being flexible in cancellations policy to help your customers specifically in this difficult time COVID-19....

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No votes

I had to cancel my reservations due to the COVID-19 VIRUS and I'm not getting any refund WHY I paid cancellation fees

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1.2

I'm disappointed to know you are no longer keeping the middle seat open during this spike in covid. I hope I don't regre...

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No votes

I had to cancel my reservation due to the COVID-19 and I was wondering how lone it takes to get reimbursed my airfare,...

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Frontier Airlines and Sun Country Airlines Products and Services

Most reviewed product and services
  • Frontier Airlines Flight (333 reviews)
  • Frontier Airlines Flight Booking (64 reviews)
  • Frontier Airlines Baggage Policy (52 reviews)
  • Sun Country Airlines Flight (49 reviews)
  • Sun Country Airlines Baggage Policy (48 reviews)
  • Sun Country Airlines Flight Booking (21 reviews)