PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Airlines and Sun Country Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Airlines
Sun Country Airlines

Frontier Airlines and Sun Country Airlines Overview

Total reviews
689
249
Company responses
0
7
Issues resolved
5
1

Frontier Airlines was first mentioned on PissedConsumer on Apr 11, 2008 and since then this brand received 689 reviews. It is 440 reviews more than Sun Country Airlines received since Mar 26, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Frontier Airlines customer support team than with Sun Country Airlines customer service.

Frontier Airlines and Sun Country Airlines Consumer Ratings

Rank
97 out of 620 in Transport category
61 out of 620 in Transport category
Customer service
63 in category
46 in category
Additional Fees
71 in category
52 in category
Level of Comfort
85 in category
58 in category

According to consumer ratings and reviews, Sun Country Airlines ranks 36 points higher in the Transport category than Frontier Airlines. People gave Frontier Airlines 1.2 stars for Customer service criterion in Transport category and it is 128 points higher than the worst rated brand in this category. At the same time, Sun Country Airlines was rated 1.3 stars for Customer service criterion in this category and it is 145 points higher than the worst rated brand in this category. If we look at Additional Fees criterion, than we see that Sun Country Airlines has a higher rating than Frontier Airlines. Regarding Level of Comfort criterion, consumers gave Frontier Airlines 1.4 stars and it is 56% greater than other in category. Sun Country Airlines however was rated 1.8 stars and it is 70% greater than other in category.

Frontier Airlines and Sun Country Airlines Rating Details

Customer service
1.2 (284 reviews)
1.3 (113 reviews)
Reviewer's quote

...Customer service offers absolutely nothing to resolve this, now I have to wait until the next day to catch a flight, thank goodness I had enough points with delta to book. I fly literally weekly, & this is exactly why I prefer not to fly with frontier..

Reggie J

And I never got the courtesy of a reply! So a week later I called Sun Country and was told by the customer service agent that Sun Country all never refund the $100 cancel fee under these circumstances. Why didn't they tell me that in the first place, so I didn't waste my time sending them a letter...

Thomas R
Additional Fees
1.3 (259 reviews)
1.5 (87 reviews)
Reviewer's quote

Frontier Airlines seems to try to present themselves as a budget airline, but charge astronomical fees. I have consistently seen very rude employees in personal experiences with Frontier Airlines. They entice you with low fares, but I have seen them raise their prices before I can complete a booking...

Kurt M

...When you go to counter they charge you an additional fee to check at counter - knowing the system is broke! This airline charges for EVERY bag so it adds up. When discussing with the agent - she became rude, belligerent, and took pride in her terrible attitude!..

christen F
Level of Comfort
1.4 (245 reviews)
1.8 (98 reviews)
Reviewer's quote

I have always had a great experience on Frontier. And usually the flight gets in a few mins early. Meaning more time for vacation...

PissedConsumer1711017

After spending 90 minutes on hold...yes, that's right...90 minutes, my call was answered but then told it was now 5 min. past their closing time so they couldn't help me and to try again tomorrow. I asked if there would be a similar wait time and they said, "probably...we are very busy so could be...

Gauranga D

Frontier Airlines and Sun Country Airlines Pros and Cons

Pros
  • Low fares
  • Flight price
  • Flight attendant
  • Price
  • Staff
  • I liked simple no frills airfare
Cons
  • Unacceptable customer service
  • Customer service
  • Baggage fees
  • Very poor experience
  • Response time
  • Customer service

Frontier Airlines and Sun Country Airlines Most Positive Reviews

Top rated reviews
5

Had a great flight experience with Frontier!!!
Thanks Frontier you made my wife 40th B-Day flight awesome!!!!

5

Arrived in Seattle
Sun Country 281
My bag is not on carousel 1
No help available
G irvine

Frontier Airlines and Sun Country Airlines Most Critical Reviews

Lowest rated reviews
1

I made reservation for my wife son and I to fly to Memphis TN. Reservation code DNVTON on Aug. 13th - Aug. 15th. After...

1

Horrible...went to check in 30 minutes before a 1:20 *** and was told that I missed my flight. Are you kidding me!!?...

Frontier Airlines and Sun Country Airlines Latest Reviews

Recent published reviews
2.5

No one was able to answer questions. Representatives were located in the Philippines, and their English and u...

Read all 689 reviews

I wan't able to get my problem resolved because nobody answered the call.

Read all 249 reviews

Frontier Airlines and Sun Country Airlines Products and Services

Most reviewed product and services
  • Frontier Airlines Flight (299 reviews)
  • Frontier Airlines Customer Care (56 reviews)
  • Frontier Airlines Baggage Policy (48 reviews)
  • Sun Country Airlines Customer Care (50 reviews)
  • Sun Country Airlines Baggage Policy (47 reviews)
  • Sun Country Airlines Flight (40 reviews)