PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Airlines and Sun Country Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Airlines
Sun Country Airlines

Frontier Airlines and Sun Country Airlines Overview

Total reviews
697
253
Company responses
0
7
Issues resolved
5
1

Frontier Airlines was first mentioned on PissedConsumer on Apr 11, 2008 and since then this brand received 697 reviews. It is 444 reviews more than Sun Country Airlines received since Mar 26, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Frontier Airlines customer support team than with Sun Country Airlines customer service.

Frontier Airlines and Sun Country Airlines Consumer Ratings

Rank
98 out of 572 in Transport category
64 out of 572 in Transport category
Customer service
61 in category
46 in category
Additional Fees
71 in category
54 in category
Level of Comfort
85 in category
59 in category

According to consumer ratings and reviews, Sun Country Airlines ranks 34 points higher in the Transport category than Frontier Airlines. People gave Frontier Airlines 1.2 stars for Customer service criterion in Transport category and it is 129 points higher than the worst rated brand in this category. At the same time, Sun Country Airlines was rated 1.3 stars for Customer service criterion in this category and it is 144 points higher than the worst rated brand in this category. If we look at Additional Fees criterion, than we see that Sun Country Airlines has a higher rating than Frontier Airlines. Regarding Level of Comfort criterion, consumers gave Frontier Airlines 1.4 stars and it is 55% greater than other in category. Sun Country Airlines however was rated 1.8 stars and it is 69% greater than other in category.

Frontier Airlines and Sun Country Airlines Rating Details

Customer service
1.2 (291 reviews)
1.3 (116 reviews)
Reviewer's quote

...Such poor, POOR customer service by Frontier!! And now, they are funneling all calls into that same phone center. Good luck trying to get any satisfRaction from a farce of an airline..

Setsuko

...No person answered customer service phone. WE PAID FOR PRIORITY BOARDING AND INSTEAD WE GOT ON A BUS. Tons of fees for nothing!..

Leaha
Additional Fees
1.3 (264 reviews)
1.5 (90 reviews)
Reviewer's quote

...The service rep had to put me on hold to get authorization for a courtesy waiver of the cancelation fees. Are you kidding me? Like they would even consider charging a fee because they canceled half of our trip??? We re-booked on Delta Air. I see no reason to ever book on Frontier in the future..

Robin L

They then told me I couldn't cancel my flight and the change fees were going to cost more than the cost of the flight itself. The best part is they said if I had called them earlier, I would've saved on the change fees (would been 61 days before my flight left instead of 60). Of course I had tried...

Gauranga D
Level of Comfort
1.4 (250 reviews)
1.8 (101 reviews)
Reviewer's quote

...Frontier Airlines sucks and their employees hate working for them,cause they get bitched at all day due to Frontier's complete disregard for your customers schedules and their comfort. I'll never use your stupid discount voucher. I'll fly other airlines...

My f

...Please go out of business ASAP! I sat on hold for an HOUR and NOTHING! Their level of incompetence and disfunction unreal..

Jassiah

Frontier Airlines and Sun Country Airlines Pros and Cons

Pros
  • Low fares
  • Flight price
  • Flight attendant
  • Price
  • Staff
  • I liked simple no frills airfare
Cons
  • Unacceptable customer service
  • Customer service
  • Baggage fees
  • Very poor experience
  • Response time
  • Customer service

Frontier Airlines and Sun Country Airlines Most Positive Reviews

Top rated reviews
5

Had a great flight experience with Frontier!!!
Thanks Frontier you made my wife 40th B-Day flight awesome!!!!

5

Arrived in Seattle
Sun Country 281
My bag is not on carousel 1
No help available
G irvine

Frontier Airlines and Sun Country Airlines Most Critical Reviews

Lowest rated reviews
1

I made reservation for my wife son and I to fly to Memphis TN. Reservation code DNVTON on Aug. 13th - Aug. 15th. After...

1

Horrible...went to check in 30 minutes before a 1:20 *** and was told that I missed my flight. Are you kidding me!!?...

Frontier Airlines and Sun Country Airlines Latest Reviews

Recent published reviews
1

Flights were hours late, both departing and arriving. ALWAYS excused with mechanical issues. Layover in San Antonio was...

Read all 697 reviews
1

Worst airline ever. We recently went to Jamaica and flew Sun Country. On our way there they claimed that they cannot...

Read all 253 reviews

Frontier Airlines and Sun Country Airlines Products and Services

Most reviewed product and services
  • Frontier Airlines Flight (301 reviews)
  • Frontier Airlines Customer Care (57 reviews)
  • Frontier Airlines Baggage Policy (48 reviews)
  • Sun Country Airlines Customer Care (51 reviews)
  • Sun Country Airlines Baggage Policy (48 reviews)
  • Sun Country Airlines Flight (40 reviews)