PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Airlines and Sun Country Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Airlines
Sun Country Airlines

Frontier Airlines and Sun Country Airlines Overview

Total reviews 938 282
Company responses 0 7
Issues resolved 7 1

Frontier Airlines and Sun Country Airlines Consumer Ratings

Rank
128 out of 450 in Transport category
101 out of 450 in Transport category
Customer service
78 in category
62 in category
Additional Fees
93 in category
73 in category
Website
106 in category
85 in category
Level of Comfort
101 in category
80 in category

Frontier Airlines and Sun Country Airlines Rating Details

Customer service
1.2 (388 reviews)
1.4 (125 reviews)
Reviewer's quote

...Called the customer service number, and they have an automated System asking what you are calling about. When I provided the information As to what I was calling about I was advised to call a long distance Number! What a hassle and very poor customer service!..

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...Very bad customer service..

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Additional Fees
1.3 (344 reviews)
1.5 (96 reviews)
Reviewer's quote

I end up paying additional $146 for the trip . Today,09/22/2020, the flight was changed from non stop flight from Milwaukee to RSW to 1 stop thru Denver with almost 24 hours layover , and outbound flight from RSW to Milwaukee was canceled. Frontier canceled my trip and refund me only $146 and gave...

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We had to put out additional cash to fly another airline. I have written 3 emails asking for a credit because Sun Country does not fly out of our city, we'd have to drive 300 miles (482. 8 km) to a city in which they fly out of and it would cost us extra in order to go the day before to stay in a...

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Website
1.6 (327 reviews)
1.9 (105 reviews)
Reviewer's quote

... phone bc I was on hold to talk to the supervisor due to the different checkin and carry on baggage prices- it said 6 dollars on the app and 41 dollars on the website. Everytime I would try to pay on the app my total would change. After spending all of that time trying to get baggage fees taken care of (the reason why the prices were different was bc there was a glitch in the app and we had to pay the $41 through the ...

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On our way back the website didnt allow us to pay since theres a payment. However when we got to Montagu Bay airport, again they claimed that they cannot see the payment. Since we didnt want to miss the flight, I told them to charge us again and they told us to take the bags out in Minnesota and...

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Level of Comfort
1.4 (319 reviews)
1.7 (107 reviews)
Reviewer's quote

...Frontier Airlines sucks and their employees hate working for them,cause they get bitched at all day due to Frontier's complete disregard for your customers schedules and their comfort. I'll never use your stupid discount voucher. I'll fly other airlines...

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...Please go out of business ASAP! I sat on hold for an HOUR and NOTHING! Their level of incompetence and disfunction unreal..

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Frontier Airlines and Sun Country Airlines Pros and Cons

Pros
  • Low fares
  • Flight price
  • Cheap
  • Price
  • Staff
  • I liked simple no frills airfare
Cons
  • Customer service
  • Unacceptable customer service
  • Baggage fees
  • Customer service
  • Very poor experience
  • Customer phone service

Frontier Airlines and Sun Country Airlines Most Positive Reviews

Top rated reviews
5

Had a great flight experience with Frontier!!!
Thanks Frontier you made my wife 40th B-Day flight awesome!!!!

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5

Arrived in Seattle
Sun Country 281
My bag is not on carousel 1
No help available
G irvine

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5

I had an amazing experience with frontier best airline.

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5

We flew from Orlando to MSP, March 26th, arriving in MSP 12:25 A.M. Wheeled chairs were waiting for us, two lovely...

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Frontier Airlines and Sun Country Airlines Most Critical Reviews

Lowest rated reviews
1

I made reservation for my wife son and I to fly to Memphis TN. Reservation code DNVTON on Aug. 13th - Aug. 15th. After...

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1

Horrible...went to check in 30 minutes before a 1:20 *** and was told that I missed my flight. Are you kidding me!!?...

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1

My original flight would have allowed me to land in San Francisco at 10:48pm; I had made plans to take the BART into Ber...

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1

I have call many time and leave a message needed a supervisor to call me back bothered to get to New York they change...

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Frontier Airlines and Sun Country Airlines Latest Reviews

Recent published reviews
No votes

I booked a flight for December 4 and my flight has been changed twice already. Before I book this flight your Internet...

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1

Cause no one told us about the fight being pushed back, and we are just setting here and its *** delayed 3 hours!!!!
Neve...

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1

I made a reservation online. Did not receive a confirmation code. Called the customer service number, and they have an...

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1.2

My trip was canceled for COVID 19
When I Rebook overcharged me $180 more than when I paid originally. When I came back th...

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Frontier Airlines and Sun Country Airlines Products and Services

Most reviewed product and services
  • Frontier Airlines Flight (333 reviews)
  • Frontier Airlines Flight Booking (64 reviews)
  • Frontier Airlines Baggage Policy (52 reviews)
  • Sun Country Airlines Baggage Policy (48 reviews)
  • Sun Country Airlines Flight (47 reviews)
  • Sun Country Airlines Flight Booking (21 reviews)