PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Airlines and Sun Country Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Airlines
Sun Country Airlines

Frontier Airlines and Sun Country Airlines Overview

Total reviews
887
281
Company responses
0
7
Issues resolved
7
2

Frontier Airlines and Sun Country Airlines Consumer Ratings

Rank
120 out of 435 in Transport category
77 out of 435 in Transport category
Customer service
76 in category
59 in category
Additional Fees
88 in category
68 in category
Website
101 in category
79 in category
Exchange, Refund and Cancellation Policy
78 in category
58 in category

Frontier Airlines and Sun Country Airlines Rating Details

Customer service
1.2 (366 reviews)
1.4 (127 reviews)
Reviewer's quote

bad customer service cant get through to anyone regarding bags and the den program..

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...Very bad customer service..

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Additional Fees
1.3 (318 reviews)
1.5 (95 reviews)
Reviewer's quote

...Spent additional $268. 00 on 1/6/2020. Frontier made sure to make us feel like suckers as nither purchase enough miles (12,000 miles each) to buy a rest stop...

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...Tons of fees for nothing!..

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Website
1.6 (304 reviews)
1.9 (103 reviews)
Reviewer's quote

Our flights were cancelled due to covid -19 we have been trying to reschedule for over a month the website does not allow you to reschedule. We have waiting on hold over 4 hours plus+++ for a refund or to schedule our flights. We have send emails as well, with no response...

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On our way back the website didnt allow us to pay since theres a payment. However when we got to Montagu Bay airport, again they claimed that they cannot see the payment. Since we didnt want to miss the flight, I told them to charge us again and they told us to take the bags out in Minnesota and...

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Exchange, Refund and Cancellation Policy
1.2 (298 reviews)
1.4 (101 reviews)
Reviewer's quote

When I called to see if I could get a refund for my flights I was informed a credit will be given and I had 90 days from the date it was given to me to re-book my flights. I called multiple times at different times and date, and I was put on hold for 1:30 to over 2 hours and then the call was cut...

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All they needed was the information from the doctor over the phone; they waived the $100 cancel fee an refunded the entire cost of her ticket. When I called Sun Country I was told the were keeping the $100 cancel fee and I had to send a letter via their website to try and get my $100 fee back. I...

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Frontier Airlines and Sun Country Airlines Pros and Cons

Pros
  • Low fares
  • Flight price
  • Cheap
  • Price
  • Staff
  • I liked simple no frills airfare
Cons
  • Customer service
  • Unacceptable customer service
  • Baggage fees
  • Very poor experience
  • Customer phone service
  • Customer service

Frontier Airlines and Sun Country Airlines Most Positive Reviews

Top rated reviews
5

Had a great flight experience with Frontier!!!
Thanks Frontier you made my wife 40th B-Day flight awesome!!!!

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5

Arrived in Seattle
Sun Country 281
My bag is not on carousel 1
No help available
G irvine

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5

I had an amazing experience with frontier best airline.

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5

We flew from Orlando to MSP, March 26th, arriving in MSP 12:25 A.M. Wheeled chairs were waiting for us, two lovely...

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Frontier Airlines and Sun Country Airlines Most Critical Reviews

Lowest rated reviews
1

I made reservation for my wife son and I to fly to Memphis TN. Reservation code DNVTON on Aug. 13th - Aug. 15th. After...

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1

Horrible...went to check in 30 minutes before a 1:20 *** and was told that I missed my flight. Are you kidding me!!?...

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1

My original flight would have allowed me to land in San Francisco at 10:48pm; I had made plans to take the BART into Ber...

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1

I have call many time and leave a message needed a supervisor to call me back bothered to get to New York they change...

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Frontier Airlines and Sun Country Airlines Latest Reviews

Recent published reviews
No votes

Billed with no Frontier trip

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No votes

Try book my young bro fly and the line is busy cuz cant get it them

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No votes

Back in March 2020 IU and some friends booked a flight to Vegas. We had to cancel our flight due to Covid-19. I just...

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No votes

I want to book a flight in July ... I have credit from my June cancellation. Is there a spot when booking that I can...

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Frontier Airlines and Sun Country Airlines Products and Services

Most reviewed product and services
  • Frontier Airlines Flight (324 reviews)
  • Frontier Airlines Customer Care (73 reviews)
  • Frontier Airlines Flight Booking (57 reviews)
  • Sun Country Airlines Customer Care (56 reviews)
  • Sun Country Airlines Baggage Policy (48 reviews)
  • Sun Country Airlines Flight (44 reviews)