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  • 3 ISSUES RESOLVED
  • 539 TOTAL REVIEWS
  • $190K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.5
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Low fares 6
  • Flight attendant 5
  • Airport location 4
  • It till new owner came 4
  • Getting off the plane 3

Customers don't like

  • Unacceptable customer service48
  • Baggage fees11
  • Useless employees10
  • Paying to change flights9
  • Charges7
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Spirit Airlines

Transport
  • 4 ISSUES RESOLVED
  • 449 TOTAL REVIEWS
  • $130K CLAIMED LOSSES
  • $823 AVERAGE LOSS
1.5
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Number of Destinations
  • All other experiences prior to this flight 3
  • Plane did not crash 3
  • Cheap flight 2
  • Flight attendants are always very nice 1
  • Plane did not go down in flames 1

Customers don't like

  • Horrible customer service8
  • Poor customer service7
  • Carry-on charge6
  • Unprofessional staff6
  • Refuse to refund6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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