PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Airlines and Spirit Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Airlines
Spirit Airlines

Frontier Airlines and Spirit Airlines Overview

Total reviews
689
585
Company responses
0
0
Issues resolved
5
6

Frontier Airlines was first mentioned on PissedConsumer on Apr 11, 2008 and since then this brand received 689 reviews. It is 104 reviews more than Spirit Airlines received since Jul 18, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Frontier Airlines customer support team and Spirit Airlines customer service.

Frontier Airlines and Spirit Airlines Consumer Ratings

Rank
97 out of 621 in Transport category
112 out of 621 in Transport category
Customer service
62 in category
64 in category
Additional Fees
70 in category
73 in category
Level of Comfort
84 in category
86 in category

According to consumer ratings and reviews, Frontier Airlines ranks 15 points higher in the Transport category than Spirit Airlines. People gave Frontier Airlines 1.2 stars for Customer service criterion in Transport category and it is 128 points higher than the worst rated brand in this category. At the same time, Spirit Airlines was rated 1.2 stars for Customer service criterion in this category and it is 126 points higher than the worst rated brand in this category. If we look at Additional Fees criterion, than we see that Frontier Airlines has a higher rating than Spirit Airlines. Regarding Level of Comfort criterion, consumers gave Frontier Airlines 1.4 stars and it is 56% greater than other in category. Spirit Airlines however was rated 1.4 stars and it is 55% greater than other in category.

Frontier Airlines and Spirit Airlines Rating Details

Customer service
1.2 (284 reviews)
1.2 (178 reviews)
Reviewer's quote

...Customer service offers absolutely nothing to resolve this, now I have to wait until the next day to catch a flight, thank goodness I had enough points with delta to book. I fly literally weekly, & this is exactly why I prefer not to fly with frontier..

Reggie J

...not check in and had to call customer service. Took over an hour to talk to a real human. Then she had an attitude...

Michaela T
Additional Fees
1.3 (259 reviews)
1.2 (138 reviews)
Reviewer's quote

Frontier Airlines seems to try to present themselves as a budget airline, but charge astronomical fees. I have consistently seen very rude employees in personal experiences with Frontier Airlines. They entice you with low fares, but I have seen them raise their prices before I can complete a booking...

Kurt M

...oversized bags cost an additional 55 dollars so do carry on bags..

Cyerra
Level of Comfort
1.4 (245 reviews)
1.4 (163 reviews)
Reviewer's quote

I have always had a great experience on Frontier. And usually the flight gets in a few mins early. Meaning more time for vacation...

PissedConsumer1711017

Most likely you will get frustrated if you buy a ticket from this s.... airline!Mistake on booking, cancellation and hidden fees! Bad website to navigate!I was complaint about my booking and prices... next to me another woman was crying because some issue about her ticketI’ve decided to cancel...

PissedConsumer1637302

Frontier Airlines and Spirit Airlines Pros and Cons

Pros
  • Low fares
  • Flight price
  • Flight attendant
  • No pros
  • Cheap flight
  • Flight attendants are always very nice
Cons
  • Unacceptable customer service
  • Customer service
  • Baggage fees
  • Horrible customer service
  • Refuse to refund
  • Unprofessional organization

Frontier Airlines and Spirit Airlines Most Positive Reviews

Top rated reviews
5

Had a great flight experience with Frontier!!!
Thanks Frontier you made my wife 40th B-Day flight awesome!!!!

5

everyone like yourself and i should all join together as a class action suit, and go after them!!! i am a disabled vet...

Frontier Airlines and Spirit Airlines Most Critical Reviews

Lowest rated reviews
1

I made reservation for my wife son and I to fly to Memphis TN. Reservation code DNVTON on Aug. 13th - Aug. 15th. After...

1

Flying out of Portland to Las Vegas..carry on for free...agent punched in $45 extra when my back was turned because hand...

Frontier Airlines and Spirit Airlines Latest Reviews

Recent published reviews
2.5

No one was able to answer questions. Representatives were located in the Philippines, and their English and u...

Read all 689 reviews

Switch paid baggage to another family member

Read all 585 reviews

Frontier Airlines and Spirit Airlines Products and Services

Most reviewed product and services
  • Frontier Airlines Flight (299 reviews)
  • Frontier Airlines Customer Care (56 reviews)
  • Frontier Airlines Baggage Policy (48 reviews)
  • Spirit Airlines Flight (237 reviews)
  • Spirit Airlines Flight Booking (45 reviews)
  • Spirit Airlines Customer Care (37 reviews)