PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Southwest Airlines and Frontier Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Southwest Airlines
Frontier Airlines

Southwest Airlines and Frontier Airlines Overview

Total reviews 531 920
Company responses 0 0
Issues resolved 3 7

Southwest Airlines and Frontier Airlines Consumer Ratings

Rank
49 out of 445 in Transport category
126 out of 445 in Transport category
Customer service
43 in category
82 in category
Level of Comfort
36 in category
103 in category
Website
37 in category
109 in category
Exchange, Refund and Cancellation Policy
24 in category
89 in category

Southwest Airlines and Frontier Airlines Rating Details

Customer service
1.6 (239 reviews)
1.2 (383 reviews)
Reviewer's quote

I know this because all my life I too provide customer service even in the medical field. They repeatedly stress the importance of our behavior towards every individual we come across with dignity and respect and that includes strangers, families, the patient, and each other because being kind and...

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...I then called the customer service phone number and was told that I did not have a credit any longer. My credit was not for a small amount, which you can understand my disappointment. I have a total of $481...

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Level of Comfort
2.2 (198 reviews)
1.4 (313 reviews)
Reviewer's quote

...Add in an outsated fleet with zero comfort and you get..

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...Frontier Airlines sucks and their employees hate working for them,cause they get bitched at all day due to Frontier's complete disregard for your customers schedules and their comfort. I'll never use your stupid discount voucher. I'll fly other airlines...

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Website
2.8 (195 reviews)
1.6 (322 reviews)
Reviewer's quote

...I'd like to retract my earlier post, but this website is not working right..

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... phone bc I was on hold to talk to the supervisor due to the different checkin and carry on baggage prices- it said 6 dollars on the app and 41 dollars on the website. Everytime I would try to pay on the app my total would change. After spending all of that time trying to get baggage fees taken care of (the reason why the prices were different was bc there was a glitch in the app and we had to pay the $41 through the ...

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Exchange, Refund and Cancellation Policy
2.1 (191 reviews)
1.2 (315 reviews)
Reviewer's quote

...Per DOT/FAA rules, a passenger is due a full refund regardless of reason when airline cancels. Passenger can elect to let airline hold funds, but they cannot just keep them or not notify passenger of changes. No refund offered...

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Frontier canceled my trip and refund me only $146 and gave me $629 credit back again only for 90 days. I cannot use this credit because the only time I could fly is Thanksgiving and Frontier has no non stop flight on days I need, not from Chicago , not from Milwaukee, not outbound flight. Frontier...

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Southwest Airlines and Frontier Airlines Pros and Cons

Pros
  • Baggage policy
  • Low price
  • Flight destinations
  • Low fares
  • Cheap
  • Flight price
Cons
  • Poor customer service
  • Rude flight attendant
  • Money for value
  • Customer service
  • Unacceptable customer service
  • Baggage fees

Southwest Airlines and Frontier Airlines Most Positive Reviews

Top rated reviews
5

One of the worst customer service days I've seen at Southwest although as much as I travel it's rare to even see a...

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5

Had a great flight experience with Frontier!!!
Thanks Frontier you made my wife 40th B-Day flight awesome!!!!

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5

My husband and I both paid for early bird boarding when flying home from Vegas, due to a long flight and us being older...

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5

I had an amazing experience with frontier best airline.

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Southwest Airlines and Frontier Airlines Most Critical Reviews

Lowest rated reviews
1

I live in Dallas with the crazy Ebola scare. I purchased my ticket about a month ago for a Nov 14th flight to...

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1

I made reservation for my wife son and I to fly to Memphis TN. Reservation code DNVTON on Aug. 13th - Aug. 15th. After...

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1

I have traveled the last 2 times using Southwest points (one trip last mo.) and assumed this would be considered activit...

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1

My original flight would have allowed me to land in San Francisco at 10:48pm; I had made plans to take the BART into Ber...

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Southwest Airlines and Frontier Airlines Latest Reviews

Recent published reviews
1

9/20 Flight 1943 #S4YZLR
Prior to departure, the Gate representative B12 @BWI African American, name unknown ,came into t...

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2.7

Tried to call and ask about a musical instrument carry on. No one answers the phone. Tried several times and it is just...

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2.8

Southwest rep declined my request for an extension on my vouchers. The delay to travel was due to the pandemic resulting...

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No votes

Missed my connecting From las vegas to SFO Originally from STL.layover in Las vegas. Date 9/21/20 Flight number 2079.
Try...

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Southwest Airlines and Frontier Airlines Products and Services

Most reviewed product and services
  • Southwest Airlines Flight (170 reviews)
  • Southwest Airlines Customer Care (65 reviews)
  • Southwest Airlines Flight Attendant (61 reviews)
  • Frontier Airlines Flight (332 reviews)
  • Frontier Airlines Customer Care (79 reviews)
  • Frontier Airlines Flight Booking (64 reviews)