Frontier Airlines vs Southwest Airlines
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Airlines and Southwest Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Frontier Airlines and Southwest Airlines Overview
Frontier Airlines was first mentioned on PissedConsumer on Apr 11, 2008 and since then this brand received 697 reviews. It is 188 reviews more than Southwest Airlines received since Mar 15, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Frontier Airlines customer support team and Southwest Airlines customer service.
Frontier Airlines and Southwest Airlines Consumer Ratings
According to consumer ratings and reviews, Southwest Airlines ranks 59 points higher in the Transport category than Frontier Airlines. People gave Frontier Airlines 1.2 stars for Customer service criterion in Transport category and it is 129 points higher than the worst rated brand in this category. At the same time, Southwest Airlines was rated 1.6 stars for Customer service criterion in this category and it is 162 points higher than the worst rated brand in this category. If we look at Additional Fees criterion, than we see that Southwest Airlines has a higher rating than Frontier Airlines. Regarding Level of Comfort criterion, consumers gave Frontier Airlines 1.4 stars and it is 55% greater than other in category. Southwest Airlines however was rated 2.2 stars and it is 84% greater than other in category.
Frontier Airlines and Southwest Airlines Rating Details
Frontier Airlines and Southwest Airlines Pros and Cons
- Low fares
- Flight price
- Flight attendant
- Baggage policy
- Low price
- Flight destinations
- Unacceptable customer service
- Customer service
- Baggage fees
- Poor customer service
- Rude flight attendant
- Money for value
Frontier Airlines and Southwest Airlines Most Positive Reviews
Frontier Airlines and Southwest Airlines Most Critical Reviews
Frontier Airlines and Southwest Airlines Latest Reviews
Frontier Airlines and Southwest Airlines Products and Services
- Frontier Airlines Flight (301 reviews)
- Frontier Airlines Customer Care (57 reviews)
- Frontier Airlines Baggage Policy (48 reviews)
- Southwest Airlines Flight (169 reviews)
- Southwest Airlines Customer Care (61 reviews)
- Southwest Airlines Flight Attendant (61 reviews)
How would you compare Frontier Airlines vs Southwest Airlines?
I have never had an on-time flight with Southwest. I almost always get an on time flight with Frontier.
Product or Service Quality
Frontier is cheaper by far.
Especially if you check your bags in on there website.
I honestly never had any problems with Southwest airlines. Frontier is in a different league.
They should be grounded until they clean their act up and I would start with firing every clerk that serves at the desk then go further up the chain and start rolling heads. These *** bags need to be held accountable its as simple as that. The *** at the service desk in Las Vegas that I had my problems with would have gotten a huge left hook to the lips if I could have reached her.
Thats very sad that they have the capability to bring that out of a person and they are still working with the public! They should be known as chicken *** airlines not Frontier.
Never never fly frontier. Flight was delayed 8+ hours for "mechanical issues" in addition to all the miscellaneous fees. Not worth it go southwest or any other airline