Frontier Airlines vs Southwest Airlines
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Frontier Airlines and Southwest Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Frontier Airlines and Southwest Airlines Overview
Frontier Airlines was first mentioned on PissedConsumer on Apr 11, 2008 and since then this brand received 689 reviews. It is 185 reviews more than Southwest Airlines received since Mar 15, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Frontier Airlines customer support team and Southwest Airlines customer service.
Frontier Airlines and Southwest Airlines Consumer Ratings
Rank
97
out of 619 in Transport category
37
out of 619 in Transport category
Customer service
63
in category
29
in category
Additional Fees
71
in category
21
in category
Level of Comfort
85
in category
28
in category
According to consumer ratings and reviews, Southwest Airlines ranks 60 points higher in the Transport category than Frontier Airlines.
People gave Frontier Airlines 1.2 stars for Customer service criterion in Transport category and it is 128 points higher than the worst rated brand in this category.
At the same time, Southwest Airlines was rated 1.6 stars for Customer service criterion in this category and it is 162 points higher than the worst rated brand in this category.
If we look at Additional Fees criterion, than we see that Southwest Airlines has a higher rating than Frontier Airlines.
Regarding Level of Comfort criterion, consumers gave Frontier Airlines 1.4 stars and it is 56% greater than other in category.
Southwest Airlines however was rated 2.2 stars and it is 85% greater than other in category.
Frontier Airlines and Southwest Airlines Rating Details
Reviewer's quote
...Customer service offers absolutely nothing to resolve this, now I have to wait until the next day to catch a flight, thank goodness I had enough points with delta to book. I fly literally weekly, & this is exactly why I prefer not to fly with frontier..
Reggie J
...flight to another flight being delayed to being kicked off the flight because I called out a flight attendant on her behavior! When I asked for help, nothing! Customer service at Southwest has changed their feedback system so you can't reply and don't have a way to reach out to them except to call and be placed on hold for forever and never have the opportunity to reach a person! Southwest ...
Mark C
Reviewer's quote
Frontier Airlines seems to try to present themselves as a budget airline, but charge astronomical fees. I have consistently seen very rude employees in personal experiences with Frontier Airlines. They entice you with low fares, but I have seen them raise their prices before I can complete a booking...
Kurt M
This additional trip to the airport was an additional $5 to park by car for an hour. I was continually misled with bad information and employees unwilling to assist in correcting the mistake with the exception of Stephanie in the West Palm Beach baggage service center. I also had brisket from Texas...
George D
Reviewer's quote
I have always had a great experience on Frontier. And usually the flight gets in a few mins early. Meaning more time for vacation...
PissedConsumer1711017
South West airlines on 05/20/18 to KC MO, had taken off from the airport and then turned back around to pick up a pilot that wanted to go to KC Missouri, leaving the passengers waiting on the plane for hours. Absolutely ridiculous. The pilot should have been forced to take another flight. I am...
PissedConsumer1260539
Frontier Airlines and Southwest Airlines Pros and Cons
Pros
- Low fares
- Flight price
- Flight attendant
- Baggage policy
- Low price
- Flight destinations
Cons
- Unacceptable customer service
- Customer service
- Baggage fees
- Poor customer service
- Rude flight attendant
- Money for value
Frontier Airlines and Southwest Airlines Most Positive Reviews
Top rated reviews
Had a great flight experience with Frontier!!!
Thanks Frontier you made my wife 40th B-Day flight awesome!!!!
One of the worst customer service days I've seen at Southwest although as much as I travel it's rare to even see a...
Frontier Airlines and Southwest Airlines Most Critical Reviews
Lowest rated reviews
I made reservation for my wife son and I to fly to Memphis TN. Reservation code DNVTON on Aug. 13th - Aug. 15th. After...
I live in Dallas with the crazy Ebola scare. I purchased my ticket about a month ago for a Nov 14th flight to...
Frontier Airlines and Southwest Airlines Latest Reviews
Recent published reviews
No one was able to answer questions. Representatives were located in the Philippines, and their English and u...
Read all 689 reviews
In a world full of no, southwest airlines is verily a plane full of no, and definitely not a plane full of yes as their...
Read all 504 reviews
Frontier Airlines and Southwest Airlines Products and Services
Most reviewed product and services
-
Frontier Airlines Flight
(299 reviews)
-
Frontier Airlines Customer Care
(56 reviews)
-
Frontier Airlines Baggage Policy
(48 reviews)
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Southwest Airlines Flight
(166 reviews)
-
Southwest Airlines Flight Attendant
(61 reviews)
-
Southwest Airlines Customer Care
(61 reviews)
How would you compare Frontier Airlines vs Southwest Airlines?
I have never had an on-time flight with Southwest. I almost always get an on time flight with Frontier.
Product or Service Quality
Frontier is cheaper by far.
Especially if you check your bags in on there website.
I honestly never had any problems with Southwest airlines. Frontier is in a different league.
They should be grounded until they clean their act up and I would start with firing every clerk that serves at the desk then go further up the chain and start rolling heads. These *** bags need to be held accountable its as simple as that. The *** at the service desk in Las Vegas that I had my problems with would have gotten a huge left hook to the lips if I could have reached her.
Thats very sad that they have the capability to bring that out of a person and they are still working with the public! They should be known as chicken *** airlines not Frontier.
Never never fly frontier. Flight was delayed 8+ hours for "mechanical issues" in addition to all the miscellaneous fees. Not worth it go southwest or any other airline