PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Airlines and Southwest Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Airlines
Southwest Airlines

Frontier Airlines and Southwest Airlines Overview

Total reviews
689
504
Company responses
0
0
Issues resolved
5
3

Frontier Airlines was first mentioned on PissedConsumer on Apr 11, 2008 and since then this brand received 689 reviews. It is 185 reviews more than Southwest Airlines received since Mar 15, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Frontier Airlines customer support team and Southwest Airlines customer service.

Frontier Airlines and Southwest Airlines Consumer Ratings

Rank
97 out of 619 in Transport category
37 out of 619 in Transport category
Customer service
63 in category
29 in category
Additional Fees
71 in category
21 in category
Level of Comfort
85 in category
28 in category

According to consumer ratings and reviews, Southwest Airlines ranks 60 points higher in the Transport category than Frontier Airlines. People gave Frontier Airlines 1.2 stars for Customer service criterion in Transport category and it is 128 points higher than the worst rated brand in this category. At the same time, Southwest Airlines was rated 1.6 stars for Customer service criterion in this category and it is 162 points higher than the worst rated brand in this category. If we look at Additional Fees criterion, than we see that Southwest Airlines has a higher rating than Frontier Airlines. Regarding Level of Comfort criterion, consumers gave Frontier Airlines 1.4 stars and it is 56% greater than other in category. Southwest Airlines however was rated 2.2 stars and it is 85% greater than other in category.

Frontier Airlines and Southwest Airlines Rating Details

Customer service
1.2 (284 reviews)
1.6 (226 reviews)
Reviewer's quote

...Customer service offers absolutely nothing to resolve this, now I have to wait until the next day to catch a flight, thank goodness I had enough points with delta to book. I fly literally weekly, & this is exactly why I prefer not to fly with frontier..

Reggie J

...flight to another flight being delayed to being kicked off the flight because I called out a flight attendant on her behavior! When I asked for help, nothing! Customer service at Southwest has changed their feedback system so you can't reply and don't have a way to reach out to them except to call and be placed on hold for forever and never have the opportunity to reach a person! Southwest ...

Mark C
Additional Fees
1.3 (259 reviews)
2.6 (160 reviews)
Reviewer's quote

Frontier Airlines seems to try to present themselves as a budget airline, but charge astronomical fees. I have consistently seen very rude employees in personal experiences with Frontier Airlines. They entice you with low fares, but I have seen them raise their prices before I can complete a booking...

Kurt M

This additional trip to the airport was an additional $5 to park by car for an hour. I was continually misled with bad information and employees unwilling to assist in correcting the mistake with the exception of Stephanie in the West Palm Beach baggage service center. I also had brisket from Texas...

George D
Level of Comfort
1.4 (245 reviews)
2.2 (195 reviews)
Reviewer's quote

I have always had a great experience on Frontier. And usually the flight gets in a few mins early. Meaning more time for vacation...

PissedConsumer1711017

South West airlines on 05/20/18 to KC MO, had taken off from the airport and then turned back around to pick up a pilot that wanted to go to KC Missouri, leaving the passengers waiting on the plane for hours. Absolutely ridiculous. The pilot should have been forced to take another flight. I am...

PissedConsumer1260539

Frontier Airlines and Southwest Airlines Pros and Cons

Pros
  • Low fares
  • Flight price
  • Flight attendant
  • Baggage policy
  • Low price
  • Flight destinations
Cons
  • Unacceptable customer service
  • Customer service
  • Baggage fees
  • Poor customer service
  • Rude flight attendant
  • Money for value

Frontier Airlines and Southwest Airlines Most Positive Reviews

Top rated reviews
5

Had a great flight experience with Frontier!!!
Thanks Frontier you made my wife 40th B-Day flight awesome!!!!

5

One of the worst customer service days I've seen at Southwest although as much as I travel it's rare to even see a...

Frontier Airlines and Southwest Airlines Most Critical Reviews

Lowest rated reviews
1

I made reservation for my wife son and I to fly to Memphis TN. Reservation code DNVTON on Aug. 13th - Aug. 15th. After...

1

I live in Dallas with the crazy Ebola scare. I purchased my ticket about a month ago for a Nov 14th flight to...

Frontier Airlines and Southwest Airlines Latest Reviews

Recent published reviews
2.5

No one was able to answer questions. Representatives were located in the Philippines, and their English and u...

Read all 689 reviews
2.5

In a world full of no, southwest airlines is verily a plane full of no, and definitely not a plane full of yes as their...

Read all 504 reviews

Frontier Airlines and Southwest Airlines Products and Services

Most reviewed product and services
  • Frontier Airlines Flight (299 reviews)
  • Frontier Airlines Customer Care (56 reviews)
  • Frontier Airlines Baggage Policy (48 reviews)
  • Southwest Airlines Flight (166 reviews)
  • Southwest Airlines Flight Attendant (61 reviews)
  • Southwest Airlines Customer Care (61 reviews)