Frontier Airlines vs Southwest Airlines
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Our website collected and compiled various consumer reviews about Frontier Airlines and Southwest Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Frontier Airlines and Southwest Airlines Overview
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Total reviews |
938
|
535
|
|
Company responses |
0 |
0 |
|
Issues resolved |
7 |
3 |
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Frontier Airlines and Southwest Airlines Consumer Ratings
Rank
128
out of 450 in Transport category
52
out of 450 in Transport category
Customer service
78
in category
45
in category
Additional Fees
93
in category
27
in category
Website
106
in category
35
in category
Exchange, Refund and Cancellation Policy
87
in category
26
in category
Frontier Airlines and Southwest Airlines Rating Details
Reviewer's quote
...Called the customer service number, and they have an automated System asking what you are calling about. When I provided the information As to what I was calling about I was advised to call a long distance Number! What a hassle and very poor customer service!..
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I know this because all my life I too provide customer service even in the medical field. They repeatedly stress the importance of our behavior towards every individual we come across with dignity and respect and that includes strangers, families, the patient, and each other because being kind and...
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Reviewer's quote
I end up paying additional $146 for the trip . Today,09/22/2020, the flight was changed from non stop flight from Milwaukee to RSW to 1 stop thru Denver with almost 24 hours layover , and outbound flight from RSW to Milwaukee was canceled. Frontier canceled my trip and refund me only $146 and gave...
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...what better way to do it during the COVID-19 epidemic I called the airline and was told that the tickets was NO GOOD and I would have to pay 100 dollars additional to make new reservations although, I lost 88 dollars. Now they want to push their BAILOUT strategy and use their platform of perceived creditability while constantly using deceptive tactics for financial...
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Reviewer's quote
... phone bc I was on hold to talk to the supervisor due to the different checkin and carry on baggage prices- it said 6 dollars on the app and 41 dollars on the website. Everytime I would try to pay on the app my total would change. After spending all of that time trying to get baggage fees taken care of (the reason why the prices were different was bc there was a glitch in the app and we had to pay the $41 through the ...
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...I'd like to retract my earlier post, but this website is not working right..
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Exchange, Refund and Cancellation Policy
Reviewer's quote
...The airline will not refund my ticket fee and will only issue a credit, after I pay a change fee!..
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...Per DOT/FAA rules, a passenger is due a full refund regardless of reason when airline cancels. Passenger can elect to let airline hold funds, but they cannot just keep them or not notify passenger of changes. No refund offered...
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Frontier Airlines and Southwest Airlines Pros and Cons
Pros
- Low fares
- Flight price
- Cheap
- Baggage policy
- Low price
- Bags fly free
Cons
- Customer service
- Unacceptable customer service
- Baggage fees
- Poor customer service
- Rude flight attendant
- Money for value
Frontier Airlines and Southwest Airlines Most Positive Reviews
Top rated reviews
Had a great flight experience with Frontier!!!
Thanks Frontier you made my wife 40th B-Day flight awesome!!!!
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One of the worst customer service days I've seen at Southwest although as much as I travel it's rare to even see a...
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I had an amazing experience with frontier best airline.
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My husband and I both paid for early bird boarding when flying home from Vegas, due to a long flight and us being older...
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Frontier Airlines and Southwest Airlines Most Critical Reviews
Lowest rated reviews
I made reservation for my wife son and I to fly to Memphis TN. Reservation code DNVTON on Aug. 13th - Aug. 15th. After...
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I live in Dallas with the crazy Ebola scare. I purchased my ticket about a month ago for a Nov 14th flight to...
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My original flight would have allowed me to land in San Francisco at 10:48pm; I had made plans to take the BART into Ber...
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I have traveled the last 2 times using Southwest points (one trip last mo.) and assumed this would be considered activit...
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Frontier Airlines and Southwest Airlines Latest Reviews
Recent published reviews
No votes
I booked a flight for December 4 and my flight has been changed twice already. Before I book this flight your Internet...
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One of the common incorrect assumptions is to think that airlines that are still looking for TAXPAYER'S BAILOUT is that...
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I made a reservation online. Did not receive a confirmation code. Called the customer service number, and they have an...
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I am beyond upset with the blatant disregard Southwest Airlines has for taking care of passenger luggage. I purchased a...
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Frontier Airlines and Southwest Airlines Products and Services
Most reviewed product and services
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Frontier Airlines Flight
(333 reviews)
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Frontier Airlines Flight Booking
(64 reviews)
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Frontier Airlines Baggage Policy
(52 reviews)
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Southwest Airlines Flight
(170 reviews)
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Southwest Airlines Flight Attendant
(61 reviews)
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Southwest Airlines Flight Booking
(35 reviews)
How would you compare Frontier Airlines vs Southwest Airlines?
I have never had an on-time flight with Southwest. I almost always get an on time flight with Frontier.
Product or Service Quality
Frontier is cheaper by far.
Especially if you check your bags in on there website.
I honestly never had any problems with Southwest airlines. Frontier is in a different league.
They should be grounded until they clean their act up and I would start with firing every clerk that serves at the desk then go further up the chain and start rolling heads. These *** bags need to be held accountable its as simple as that. The *** at the service desk in Las Vegas that I had my problems with would have gotten a huge left hook to the lips if I could have reached her.
Thats very sad that they have the capability to bring that out of a person and they are still working with the public! They should be known as chicken *** airlines not Frontier.
Never never fly frontier. Flight was delayed 8+ hours for "mechanical issues" in addition to all the miscellaneous fees. Not worth it go southwest or any other airline