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  • 3 ISSUES RESOLVED
  • 551 TOTAL REVIEWS
  • $190K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.4
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Low fares 6
  • Flight attendant 5
  • It till new owner came 4
  • Airport location 4
  • Getting off the plane 3

Customers don't like

  • Unacceptable customer service16
  • Baggage fees7
  • Paying to change flights6
  • Useless employees4
  • Charges4
Delete
  • 1 ISSUES RESOLVED
  • 355 TOTAL REVIEWS
  • $77.7K CLAIMED LOSSES
  • $936 AVERAGE LOSS
2.3
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Baggage policy 9
  • Bags fly free 6
  • Low price 5
  • Flight destinations 5
  • All my dealings with southwest 4

Customers don't like

  • Rude flight attendant5
  • Poor customer service5
  • Policy4
  • Reward policy3
  • Money for value3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
Colorado Springs, Colorado, United States #1331954

Never never fly frontier. Flight was delayed 8+ hours for "mechanical issues" in addition to all the miscellaneous fees. Not worth it go southwest or any other airline