PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Airlines and Southwest Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Airlines
Southwest Airlines

Frontier Airlines and Southwest Airlines Overview

Total reviews 953 539
Company responses 0 0
Issues resolved 7 3

Frontier Airlines and Southwest Airlines Consumer Ratings

Rank
134 out of 432 in Transport category
51 out of 432 in Transport category
Customer service
90 in category
No votes
Additional Fees
104 in category
No votes
Website
116 in category
No votes
Exchange, Refund and Cancellation Policy
90 in category
No votes

Frontier Airlines and Southwest Airlines Rating Details

Customer service
1.2 (393 reviews)
No votes
Reviewer's quote

I called Frontiers customer service Between the days of Dec 8 - Dec 10th To Cancel my flight reservation. My needs was never met by a representative the 1st day because no one answered the phone. The following day when I called I spoke to a representative & expressed my need to cancel the...

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I know this because all my life I too provide customer service even in the medical field. They repeatedly stress the importance of our behavior towards every individual we come across with dignity and respect and that includes strangers, families, the patient, and each other because being kind and...

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Additional Fees
1.3 (349 reviews)
No votes
Reviewer's quote

I end up paying additional $146 for the trip . Today,09/22/2020, the flight was changed from non stop flight from Milwaukee to RSW to 1 stop thru Denver with almost 24 hours layover , and outbound flight from RSW to Milwaukee was canceled. Frontier canceled my trip and refund me only $146 and gave...

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...what better way to do it during the COVID-19 epidemic I called the airline and was told that the tickets was NO GOOD and I would have to pay 100 dollars additional to make new reservations although, I lost 88 dollars. Now they want to push their BAILOUT strategy and use their platform of perceived creditability while constantly using deceptive tactics for financial...

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Website
1.6 (333 reviews)
No votes
Reviewer's quote

... phone bc I was on hold to talk to the supervisor due to the different checkin and carry on baggage prices- it said 6 dollars on the app and 41 dollars on the website. Everytime I would try to pay on the app my total would change. After spending all of that time trying to get baggage fees taken care of (the reason why the prices were different was bc there was a glitch in the app and we had to pay the $41 through the ...

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...I'd like to retract my earlier post, but this website is not working right..

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Exchange, Refund and Cancellation Policy
1.2 (329 reviews)
No votes
Reviewer's quote

...I didnt want refund just a extension for 2021. I wont fly this airline again...

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...Per DOT/FAA rules, a passenger is due a full refund regardless of reason when airline cancels. Passenger can elect to let airline hold funds, but they cannot just keep them or not notify passenger of changes. No refund offered...

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Frontier Airlines and Southwest Airlines Pros and Cons

Pros
  • Low fares
  • Cheap
  • Flight price
  • Baggage policy
  • Low price
  • Bags fly free
Cons
  • Customer service
  • Unacceptable customer service
  • Baggage fees
  • Poor customer service
  • Rude flight attendant
  • Money for value

Frontier Airlines and Southwest Airlines Most Positive Reviews

Top rated reviews
5

Had a great flight experience with Frontier!!!
Thanks Frontier you made my wife 40th B-Day flight awesome!!!!

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5

One of the worst customer service days I've seen at Southwest although as much as I travel it's rare to even see a...

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5

I had an amazing experience with frontier best airline.

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5

My husband and I both paid for early bird boarding when flying home from Vegas, due to a long flight and us being older...

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Frontier Airlines and Southwest Airlines Most Critical Reviews

Lowest rated reviews
1

I made reservation for my wife son and I to fly to Memphis TN. Reservation code DNVTON on Aug. 13th - Aug. 15th. After...

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1

I live in Dallas with the crazy Ebola scare. I purchased my ticket about a month ago for a Nov 14th flight to...

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1

My original flight would have allowed me to land in San Francisco at 10:48pm; I had made plans to take the BART into Ber...

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1

I have traveled the last 2 times using Southwest points (one trip last mo.) and assumed this would be considered activit...

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Frontier Airlines and Southwest Airlines Latest Reviews

Recent published reviews
1.2

I'm disappointed to know you are no longer keeping the middle seat open during this spike in covid. I hope I don't regre...

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No votes

I have been dealing with questions with a rep and he transferred me to a tech, which would have cost me 14.95 for his...

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1

Hi Im ReShaunda LaRoche AKA ( Shaunda LaRoche), I originally booked my flight
Dec 7, 2020 Due to me getting sick &;;...

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No votes

They found it on the aircraft and held it for me until I flew back out. I thought they were gone. Very appreciative of...

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Frontier Airlines and Southwest Airlines Products and Services

Most reviewed product and services
  • Frontier Airlines Flight (333 reviews)
  • Frontier Airlines Flight Booking (64 reviews)
  • Frontier Airlines Baggage Policy (52 reviews)
  • Southwest Airlines Flight (170 reviews)
  • Southwest Airlines Flight Attendant (61 reviews)
  • Southwest Airlines Flight Booking (35 reviews)