PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Airlines and Southwest Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Airlines
Southwest Airlines

Frontier Airlines and Southwest Airlines Overview

Total reviews 4606 836
Company responses 0 0
Issues resolved 38 10

Frontier Airlines and Southwest Airlines Consumer Ratings

Rank
158 out of 512 in Airlines and Air Transport category
37 out of 512 in Airlines and Air Transport category
Customer service
138 in category
51 in category
Additional Fees
154 in category
32 in category
Exchange, Refund and Cancellation Policy
150 in category
38 in category
Product or Service Quality
147 in category
52 in category

Frontier Airlines and Southwest Airlines Rating Details

Customer service
1.3
(1635 reviews)
1.8
(348 reviews)
Reviewer's quote

I will never use this airline again you can't even access customer service and you want to charge me $563 for a name change . Bad business I'm very dissatisfied..

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The customer service Rep was extremely helpful. He understood my question immediately, spoke clearly, was knowledgeable about and thoroughly resolved my situation. It was a VERY positive and reassuring experience for me...

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Additional Fees
1.3
(1439 reviews)
2.7
(259 reviews)
Reviewer's quote

You have the lowest price at the beginning but with all your additional fees driving to Denver from pueblo was not worth it a long with a call with a concern and getting hung up on this has been the worst experience with all the years of flyingnever is..

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... items, but this is by far the worse experience there delay made me lose my flight in San Antonio and was forced to stay overnight in San Antonio and accruing additional expenses. They rearranged my flight to a late evening flight the following day. Could not change my flight through app or sw...

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Exchange, Refund and Cancellation Policy
1.2
(1426 reviews)
2.3
(297 reviews)
Reviewer's quote

...They told me to call & get a refund and guess what? They DONT have a customer service number lmao..

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Onboard SOUTHWEST AIRLINES flight from Phoenix to Ft Lauderdale, just as the door closed to leave, I was assaulted by the Flight Attendant. As I was saying goodbye to my husband on my phone, a male flight attendant leaned past two passengers to jab his fingers into my shoulder. I was sitting in the...

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Product or Service Quality
1.4
(1364 reviews)
2
(269 reviews)
Reviewer's quote

I cant believe that an airline company doesnt have a costumer service! I need to change my flight to later time! My wife and I are seniors and is to early to fly to Cancun at 5:30 in the morning..

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Robert and Ms Nancy on Flight 3278 on a flight from Midway (Chicago) to MCI (Kansas City) were two flight attendants who provided excellent service to me and others. First, both flight attendants were impeccably dressed showing great respect for themselves but also for Southwest Airlines and the...

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Frontier Airlines and Southwest Airlines Pros and Cons

Pros
  • Cheap
  • Cheap flights
  • No pros
  • Baggage policy
  • Bags fly free
  • Low price
Cons
  • Customer service
  • Poor customer service
  • Horrible customer service
  • Poor customer service
  • Unprofessional employees
  • Money for value

Frontier Airlines and Southwest Airlines Most Positive Reviews

Top rated reviews
5

I needed some information about my next trip and she was able to help me
She was very professional and she solved my prob...

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5

Great service! Quick and reliable. Pleasant person answering my questions. I will continue to fly with southwest.

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5

I spoke with Brian, who helped me get my flights taken care of. Confirmation number L7nuys, he was absolutely awesome...

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5

No complaints here, only Kudos and compliments. Mr. Robert and Ms Nancy on Flight 3278 on a flight from Midway (Chicago)...

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Frontier Airlines and Southwest Airlines Most Critical Reviews

Lowest rated reviews
1

We planned to fly to Las Vegas for our wedding. We were packed, made it to the airport on time, paid for parking for...

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1

Worst airline ever - rude staff. Play the game of flight schedules. US Air far superior. Will ban southwest from a...

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1

Frontier is just terrible. There is no professionalism at all from anyone. That says a lot about their leadership. They...

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1

Now I am stuck at the back of plane C42. The instructions were not clear. Calling did not resolve my issue still stuck...

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Frontier Airlines and Southwest Airlines Latest Reviews

Recent published reviews
2

I over paid for my bags. They told me to call & get a refund and guess what? They DONT have a customer service number...

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No votes

Confirmation number 2V9BDN. Before we even left there were changes that got are returning flights messed up. Was to...

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No votes

I tried calling customer service and it was to no avail I am so disappointed I even text saying I would like to change m...

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No votes

Before we even left there were changes that got are returning flights messed up. Was to return to SLC and some howe it...

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