Frontier Airlines vs Southwest Airlines
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Airlines and Southwest Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Frontier Airlines and Southwest Airlines Overview
Total reviews | 4606 | 836 |
Company responses | 0 | 0 |
Issues resolved | 38 | 10 |
Frontier Airlines and Southwest Airlines Consumer Ratings
Frontier Airlines and Southwest Airlines Rating Details
Frontier Airlines and Southwest Airlines Pros and Cons
- Cheap
- Cheap flights
- No pros
- Baggage policy
- Bags fly free
- Low price
- Customer service
- Poor customer service
- Horrible customer service
- Poor customer service
- Unprofessional employees
- Money for value
Frontier Airlines and Southwest Airlines Most Positive Reviews
I needed some information about my next trip and she was able to help me
She was very professional and she solved my prob...
Great service! Quick and reliable. Pleasant person answering my questions. I will continue to fly with southwest.
I spoke with Brian, who helped me get my flights taken care of. Confirmation number L7nuys, he was absolutely awesome...
No complaints here, only Kudos and compliments. Mr. Robert and Ms Nancy on Flight 3278 on a flight from Midway (Chicago)...
Frontier Airlines and Southwest Airlines Most Critical Reviews
We planned to fly to Las Vegas for our wedding. We were packed, made it to the airport on time, paid for parking for...
Worst airline ever - rude staff. Play the game of flight schedules. US Air far superior. Will ban southwest from a...
Frontier is just terrible. There is no professionalism at all from anyone. That says a lot about their leadership. They...
Now I am stuck at the back of plane C42. The instructions were not clear. Calling did not resolve my issue still stuck...
Frontier Airlines and Southwest Airlines Latest Reviews
I over paid for my bags. They told me to call & get a refund and guess what? They DONT have a customer service number...
Confirmation number 2V9BDN. Before we even left there were changes that got are returning flights messed up. Was to...
I tried calling customer service and it was to no avail I am so disappointed I even text saying I would like to change m...
Before we even left there were changes that got are returning flights messed up. Was to return to SLC and some howe it...
SWA hands down, by far , much better customer service! They are always quick to correct any issues, concerns and complaints.Frontier has good customer service but not great at correcting their mistakes and satisfaction of customers concerns.
Product or Service Quality
SWA much better services, products and packages. They don't nickle and dime you for everything.
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I have flown SWA since they launched back in 1971 as a child and SWA is still my preferred airlines! This was the 1st time flying Frontier airlines because of a package and it will be my last since they so not honor nor correct their mistakes!
Frontier service horrible can’t speak with anyone
Product or Service Quality
Not to pleased
Ridiculously poor
Product or Service Quality
I bought tickets to Miami $150 each. When you look at the price the charge for flying was $2.
The rest was other charges and we included the plan to take baggage and a bag on board. We did not spend another $100 for insurance. The only option was to travel on that date to change location. Bc we had not purchased the insurance we were not available for airline credit.
My friend and I lost $150 each. I have learned to never use them again. With what we paid if we added the insurance we would get 250 each and the possibility to use that to change the ticket for another fee. Pls read carefully because you will end up losing money and time.
They also do not have customer service that you can call.
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Awesome airlines. You know what you are getting and you can use your full flight credit.
We didn’t even fly on Frontier and from what I have heard about the airlines I consider it a blessing. Lost money but Southwest has a solid policy about giving you the option to at least have a credit to use.
Frontier better
Product or Service Quality
Better service
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I can’t give southwest over frontier I stop driving with southwest good while now
How would you compare Frontier Airlines vs Southwest Airlines?
Southwest is better
Product or Service Quality
Frontier has no service
Rude customer service dealing with issues. Never had any problems with southwest great customer service.
Product or Service Quality
Poor with dealing with customers with southwest don’t have to pay for baggage two baggage fly free on southwest not have to pay extra money with baggage problems.
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We have to pay to much money for our baggage which I could have had a flight with southwest for what me and my wife had to pay for our baggage with you guys and I will be calling you guys.
Frontier sucks
Product or Service Quality
Frontier sucks