PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Airlines and Southwest Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Airlines
Southwest Airlines

Frontier Airlines and Southwest Airlines Overview

Total reviews 938 535
Company responses 0 0
Issues resolved 7 3

Frontier Airlines and Southwest Airlines Consumer Ratings

Rank
128 out of 450 in Transport category
52 out of 450 in Transport category
Customer service
78 in category
45 in category
Additional Fees
93 in category
27 in category
Website
106 in category
35 in category
Exchange, Refund and Cancellation Policy
87 in category
26 in category

Frontier Airlines and Southwest Airlines Rating Details

Customer service
1.2 (388 reviews)
1.6 (242 reviews)
Reviewer's quote

...Called the customer service number, and they have an automated System asking what you are calling about. When I provided the information As to what I was calling about I was advised to call a long distance Number! What a hassle and very poor customer service!..

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I know this because all my life I too provide customer service even in the medical field. They repeatedly stress the importance of our behavior towards every individual we come across with dignity and respect and that includes strangers, families, the patient, and each other because being kind and...

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Additional Fees
1.3 (344 reviews)
2.6 (167 reviews)
Reviewer's quote

I end up paying additional $146 for the trip . Today,09/22/2020, the flight was changed from non stop flight from Milwaukee to RSW to 1 stop thru Denver with almost 24 hours layover , and outbound flight from RSW to Milwaukee was canceled. Frontier canceled my trip and refund me only $146 and gave...

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...what better way to do it during the COVID-19 epidemic I called the airline and was told that the tickets was NO GOOD and I would have to pay 100 dollars additional to make new reservations although, I lost 88 dollars. Now they want to push their BAILOUT strategy and use their platform of perceived creditability while constantly using deceptive tactics for financial...

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Website
1.6 (327 reviews)
2.8 (198 reviews)
Reviewer's quote

... phone bc I was on hold to talk to the supervisor due to the different checkin and carry on baggage prices- it said 6 dollars on the app and 41 dollars on the website. Everytime I would try to pay on the app my total would change. After spending all of that time trying to get baggage fees taken care of (the reason why the prices were different was bc there was a glitch in the app and we had to pay the $41 through the ...

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...I'd like to retract my earlier post, but this website is not working right..

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Exchange, Refund and Cancellation Policy
1.2 (320 reviews)
2.1 (194 reviews)
Reviewer's quote

...The airline will not refund my ticket fee and will only issue a credit, after I pay a change fee!..

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...Per DOT/FAA rules, a passenger is due a full refund regardless of reason when airline cancels. Passenger can elect to let airline hold funds, but they cannot just keep them or not notify passenger of changes. No refund offered...

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Frontier Airlines and Southwest Airlines Pros and Cons

Pros
  • Low fares
  • Flight price
  • Cheap
  • Baggage policy
  • Low price
  • Bags fly free
Cons
  • Customer service
  • Unacceptable customer service
  • Baggage fees
  • Poor customer service
  • Rude flight attendant
  • Money for value

Frontier Airlines and Southwest Airlines Most Positive Reviews

Top rated reviews
5

Had a great flight experience with Frontier!!!
Thanks Frontier you made my wife 40th B-Day flight awesome!!!!

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5

One of the worst customer service days I've seen at Southwest although as much as I travel it's rare to even see a...

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5

I had an amazing experience with frontier best airline.

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5

My husband and I both paid for early bird boarding when flying home from Vegas, due to a long flight and us being older...

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Frontier Airlines and Southwest Airlines Most Critical Reviews

Lowest rated reviews
1

I made reservation for my wife son and I to fly to Memphis TN. Reservation code DNVTON on Aug. 13th - Aug. 15th. After...

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1

I live in Dallas with the crazy Ebola scare. I purchased my ticket about a month ago for a Nov 14th flight to...

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1

My original flight would have allowed me to land in San Francisco at 10:48pm; I had made plans to take the BART into Ber...

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1

I have traveled the last 2 times using Southwest points (one trip last mo.) and assumed this would be considered activit...

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Frontier Airlines and Southwest Airlines Latest Reviews

Recent published reviews
No votes

I booked a flight for December 4 and my flight has been changed twice already. Before I book this flight your Internet...

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1

One of the common incorrect assumptions is to think that airlines that are still looking for TAXPAYER'S BAILOUT is that...

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1

I made a reservation online. Did not receive a confirmation code. Called the customer service number, and they have an...

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3.4

I am beyond upset with the blatant disregard Southwest Airlines has for taking care of passenger luggage. I purchased a...

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Frontier Airlines and Southwest Airlines Products and Services

Most reviewed product and services
  • Frontier Airlines Flight (333 reviews)
  • Frontier Airlines Flight Booking (64 reviews)
  • Frontier Airlines Baggage Policy (52 reviews)
  • Southwest Airlines Flight (170 reviews)
  • Southwest Airlines Flight Attendant (61 reviews)
  • Southwest Airlines Flight Booking (35 reviews)