PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Airlines and Southwest Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Airlines
Southwest Airlines

Frontier Airlines and Southwest Airlines Overview

Total reviews
889
529
Company responses
0
0
Issues resolved
7
3

Frontier Airlines and Southwest Airlines Consumer Ratings

Rank
120 out of 435 in Transport category
45 out of 435 in Transport category
Customer service
81 in category
40 in category
Additional Fees
94 in category
26 in category
Website
106 in category
36 in category
Exchange, Refund and Cancellation Policy
83 in category
23 in category

Frontier Airlines and Southwest Airlines Rating Details

Customer service
1.2 (367 reviews)
1.6 (236 reviews)
Reviewer's quote

bad customer service cant get through to anyone regarding bags and the den program..

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...Southwest customer service lied and said flight would be cancelled anyway due to the MAXX jet problem--which was complete *** There phone person admitted she screwed up and apologized many times. Customer service did absolutely nothing--they are misnamed...

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Additional Fees
1.3 (320 reviews)
2.6 (164 reviews)
Reviewer's quote

...Spent additional $268. 00 on 1/6/2020. Frontier made sure to make us feel like suckers as nither purchase enough miles (12,000 miles each) to buy a rest stop...

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My grandmother was forced to spend $150 to purchase an additional room at the hotel so we could each have our own bed. My room included a complimentary pair of mens underwear hanging in my shower, which told me everything I needed to know about how thoroughly the room was cleaned. In the morning, I...

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Website
1.6 (305 reviews)
2.8 (194 reviews)
Reviewer's quote

Our flights were cancelled due to covid -19 we have been trying to reschedule for over a month the website does not allow you to reschedule. We have waiting on hold over 4 hours plus+++ for a refund or to schedule our flights. We have send emails as well, with no response...

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...I'd like to retract my earlier post, but this website is not working right..

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Exchange, Refund and Cancellation Policy
1.2 (300 reviews)
2.1 (190 reviews)
Reviewer's quote

my flight has been moved from one date to another one due to the borders being closed Frontier airlines does not want to give me a refund they keep telling me to use the credit or will expired on 8/8/2020 but the borders are closed to flight from Mexico to Las Vegas. customer service keeps putting...

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...Per DOT/FAA rules, a passenger is due a full refund regardless of reason when airline cancels. Passenger can elect to let airline hold funds, but they cannot just keep them or not notify passenger of changes. No refund offered...

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Frontier Airlines and Southwest Airlines Pros and Cons

Pros
  • Low fares
  • Flight price
  • Cheap
  • Baggage policy
  • Low price
  • Flight destinations
Cons
  • Customer service
  • Unacceptable customer service
  • Baggage fees
  • Poor customer service
  • Rude flight attendant
  • Money for value

Frontier Airlines and Southwest Airlines Most Positive Reviews

Top rated reviews
5

Had a great flight experience with Frontier!!!
Thanks Frontier you made my wife 40th B-Day flight awesome!!!!

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5

One of the worst customer service days I've seen at Southwest although as much as I travel it's rare to even see a...

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5

I had an amazing experience with frontier best airline.

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5

My husband and I both paid for early bird boarding when flying home from Vegas, due to a long flight and us being older...

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Frontier Airlines and Southwest Airlines Most Critical Reviews

Lowest rated reviews
1

I made reservation for my wife son and I to fly to Memphis TN. Reservation code DNVTON on Aug. 13th - Aug. 15th. After...

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1

I live in Dallas with the crazy Ebola scare. I purchased my ticket about a month ago for a Nov 14th flight to...

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1

My original flight would have allowed me to land in San Francisco at 10:48pm; I had made plans to take the BART into Ber...

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1

I have traveled the last 2 times using Southwest points (one trip last mo.) and assumed this would be considered activit...

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Frontier Airlines and Southwest Airlines Latest Reviews

Recent published reviews
1

my flight has been moved from one date to another one due to the borders being closed Frontier airlines does not want...

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5

Inposted a negative review earlier about SW Airlines. I completely retract everythimg i said. Turns out, i talked to a t...

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1

Called and cancelled my flight because of the virus was going to Las Vegas everything closed, They told me they would...

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1

You just lost 2 long time customers. We've been flying with southwest every year for vacation since 2007. We booked this...

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Frontier Airlines and Southwest Airlines Products and Services

Most reviewed product and services
  • Frontier Airlines Flight (324 reviews)
  • Frontier Airlines Customer Care (73 reviews)
  • Frontier Airlines Flight Booking (58 reviews)
  • Southwest Airlines Flight (170 reviews)
  • Southwest Airlines Customer Care (64 reviews)
  • Southwest Airlines Flight Attendant (61 reviews)