PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Airlines and Southwest Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Airlines
Southwest Airlines

Frontier Airlines and Southwest Airlines Overview

Total reviews
697
509
Company responses
0
0
Issues resolved
5
3

Frontier Airlines was first mentioned on PissedConsumer on Apr 11, 2008 and since then this brand received 697 reviews. It is 188 reviews more than Southwest Airlines received since Mar 15, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Frontier Airlines customer support team and Southwest Airlines customer service.

Frontier Airlines and Southwest Airlines Consumer Ratings

Rank
98 out of 573 in Transport category
39 out of 573 in Transport category
Customer service
62 in category
29 in category
Additional Fees
72 in category
22 in category
Level of Comfort
86 in category
30 in category

According to consumer ratings and reviews, Southwest Airlines ranks 59 points higher in the Transport category than Frontier Airlines. People gave Frontier Airlines 1.2 stars for Customer service criterion in Transport category and it is 129 points higher than the worst rated brand in this category. At the same time, Southwest Airlines was rated 1.6 stars for Customer service criterion in this category and it is 162 points higher than the worst rated brand in this category. If we look at Additional Fees criterion, than we see that Southwest Airlines has a higher rating than Frontier Airlines. Regarding Level of Comfort criterion, consumers gave Frontier Airlines 1.4 stars and it is 55% greater than other in category. Southwest Airlines however was rated 2.2 stars and it is 84% greater than other in category.

Frontier Airlines and Southwest Airlines Rating Details

Customer service
1.2 (291 reviews)
1.6 (228 reviews)
Reviewer's quote

...Such poor, POOR customer service by Frontier!! And now, they are funneling all calls into that same phone center. Good luck trying to get any satisfRaction from a farce of an airline..

Setsuko

...Southwest customer service lied and said flight would be cancelled anyway due to the MAXX jet problem--which was complete *** There phone person admitted she screwed up and apologized many times. Customer service did absolutely nothing--they are misnamed...

Paul N
Additional Fees
1.3 (264 reviews)
2.6 (161 reviews)
Reviewer's quote

...The service rep had to put me on hold to get authorization for a courtesy waiver of the cancelation fees. Are you kidding me? Like they would even consider charging a fee because they canceled half of our trip??? We re-booked on Delta Air. I see no reason to ever book on Frontier in the future..

Robin L

My grandmother was forced to spend $150 to purchase an additional room at the hotel so we could each have our own bed. My room included a complimentary pair of mens underwear hanging in my shower, which told me everything I needed to know about how thoroughly the room was cleaned. In the morning, I...

Corky
Level of Comfort
1.4 (250 reviews)
2.2 (196 reviews)
Reviewer's quote

...Frontier Airlines sucks and their employees hate working for them,cause they get bitched at all day due to Frontier's complete disregard for your customers schedules and their comfort. I'll never use your stupid discount voucher. I'll fly other airlines...

My f

...Add in an outsated fleet with zero comfort and you get..

PissedConsumer1255769

Frontier Airlines and Southwest Airlines Pros and Cons

Pros
  • Low fares
  • Flight price
  • Flight attendant
  • Baggage policy
  • Low price
  • Flight destinations
Cons
  • Unacceptable customer service
  • Customer service
  • Baggage fees
  • Poor customer service
  • Rude flight attendant
  • Money for value

Frontier Airlines and Southwest Airlines Most Positive Reviews

Top rated reviews
5

Had a great flight experience with Frontier!!!
Thanks Frontier you made my wife 40th B-Day flight awesome!!!!

5

One of the worst customer service days I've seen at Southwest although as much as I travel it's rare to even see a...

Frontier Airlines and Southwest Airlines Most Critical Reviews

Lowest rated reviews
1

I made reservation for my wife son and I to fly to Memphis TN. Reservation code DNVTON on Aug. 13th - Aug. 15th. After...

1

I live in Dallas with the crazy Ebola scare. I purchased my ticket about a month ago for a Nov 14th flight to...

Frontier Airlines and Southwest Airlines Latest Reviews

Recent published reviews
1

Flights were hours late, both departing and arriving. ALWAYS excused with mechanical issues. Layover in San Antonio was...

Read all 697 reviews
1

Simple flight from Austin to Boston but southwest short staffed and disorganiZed as usual
1 baggage claim and I driver fo...

Read all 509 reviews

Frontier Airlines and Southwest Airlines Products and Services

Most reviewed product and services
  • Frontier Airlines Flight (301 reviews)
  • Frontier Airlines Customer Care (57 reviews)
  • Frontier Airlines Baggage Policy (48 reviews)
  • Southwest Airlines Flight (169 reviews)
  • Southwest Airlines Customer Care (61 reviews)
  • Southwest Airlines Flight Attendant (61 reviews)