Frontier Airlines vs Southwest Airlines

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  • 3 ISSUES RESOLVED
  • 518 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $664 AVERAGE LOSS
1.5
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Low fares 5
  • Flight attendant 5
  • Airport location 4
  • It till new owner came 4
  • Getting off the plane 3

Customers don't like

  • Unacceptable customer service48
  • Baggage fees11
  • Paying to change flights9
  • Useless employees9
  • Charges7

Products by Frontier Airlines

No items

Delete
  • 1 ISSUES RESOLVED
  • 304 TOTAL REVIEWS
  • $71.6K CLAIMED LOSSES
  • $980 AVERAGE LOSS
2.2
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Baggage policy 9
  • Bags fly free 5
  • Flight destinations 5
  • Low price 5
  • All my dealings with southwest 3

Customers don't like

  • Poor customer service17
  • Policy9
  • Rude flight attendant8
  • Customer service representatives professionalism6
  • Ticket agent professionalism4

Products by Southwest Airlines

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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