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Frontier Airlines
Southwest Airlines

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Frontier Airlines

Frontier Airlines

1.5
  • 4 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 674 TOTAL REVIEWS
Rank
97 out of 616
in Transport category
Rating Details
Customer service
Level of Comfort
Website
Staff
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    23
  • SUCCESSFUL
    70%
  • AVG CALL DURATION
    01:07
  • ISSUES RESOLVED
    0%
Top Products and Services
1.5
292 reviews
2.2
53 reviews
1.4
46 reviews
Southwest Airlines

Southwest Airlines

2.2
  • 3 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 501 TOTAL REVIEWS
Rank
37 out of 616
in Transport category
Rating Details
Customer service
Level of Comfort
Website
Staff
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    3
  • SUCCESSFUL
    100%
  • AVG CALL DURATION
    02:14
  • ISSUES RESOLVED
    0%
Top Products and Services
2.3
166 reviews
2.6
63 reviews
3
60 reviews

How would you compare Frontier Airlines vs Southwest Airlines?

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AnnoyedImpala
#1564510

I honestly never had any problems with Southwest airlines. Frontier is in a different league.

They should be grounded until they clean their act up and I would start with firing every clerk that serves at the desk then go further up the chain and start rolling heads. These *** bags need to be held accountable its as simple as that. The *** at the service desk in Las Vegas that I had my problems with would have gotten a huge left hook to the lips if I could have reached her.

Thats very sad that they have the capability to bring that out of a person and they are still working with the public! They should be known as chicken *** airlines not Frontier.

Anonymous
#1331954

Never never fly frontier. Flight was delayed 8+ hours for "mechanical issues" in addition to all the miscellaneous fees. Not worth it go southwest or any other airline

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