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  • 3 ISSUES RESOLVED
  • 534 TOTAL REVIEWS
  • $190K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.5
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Low fares 6
  • Airport location 4
  • Flight attendant 4
  • It till new owner came 4
  • Getting off the plane 3

Customers don't like

  • Unacceptable customer service46
  • Useless employees10
  • Baggage fees9
  • Paying to change flights9
  • Charges7
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Metra

Transport
  • 1 ISSUES RESOLVED
  • 191 TOTAL REVIEWS
  • $1K CLAIMED LOSSES
  • $73 AVERAGE LOSS
1.8
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Seats are comfortable 1

Customers don't like

  • Company does not take responsibility for its mistakes3
  • Conductors did not announce stops when pa was not functioning2
  • Price keeps going up but no service improvements2
  • That the trains break down too much2
  • Utter lack of meaningful communication related to delays2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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