Frontier Airlines vs Malaysia Airlines

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Delete
  • 3 ISSUES RESOLVED
  • 518 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $664 AVERAGE LOSS
1.5
Customer service
Website
Staff
Number of Destinations
Exchange, Refund and Cancellation Policy
  • Low fares 5
  • Flight attendant 5
  • Airport location 4
  • It till new owner came 4
  • Getting off the plane 3

Customers don't like

  • Unacceptable customer service48
  • Baggage fees11
  • Paying to change flights9
  • Useless employees9
  • Charges7

Products by Frontier Airlines

No items

Delete
  • 0 ISSUES RESOLVED
  • 67 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $63.4K AVERAGE LOSS
1.6
Customer service
Website
Staff
Number of Destinations
Exchange, Refund and Cancellation Policy
  • Staff on board 2
  • Aircraft 2
  • On time 2
  • Phone operator handle customer with patience 1
  • Staff at the airport 1

Customers don't like

  • Poor customer service7
  • Customer service6
  • Cheating4
  • Baggage arrivals at klia3
  • Refund super slow within 6 months still failed to refund2

Products by Malaysia Airlines

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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