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  • 3 ISSUES RESOLVED
  • 534 TOTAL REVIEWS
  • $190K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.5
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Low fares 6
  • Airport location 4
  • Flight attendant 4
  • It till new owner came 4
  • Getting off the plane 3

Customers don't like

  • Unacceptable customer service46
  • Useless employees10
  • Baggage fees9
  • Paying to change flights9
  • Charges7
Delete
  • 0 ISSUES RESOLVED
  • 70 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $60.1K AVERAGE LOSS
1.6
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Check in 2
  • Staff on board 2
  • On time 2
  • Staff at the airport 2
  • Phone operator handle customer with patience 1

Customers don't like

  • Poor customer service7
  • Customer service6
  • Baggage arrivals at klia3
  • Cheating3
  • Refund super slow within 6 months still failed to refund2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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