Frontier Airlines vs JetBlue Airways

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  • 3 ISSUES RESOLVED
  • 518 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $664 AVERAGE LOSS
1.5
Customer service
Website
Staff
Number of Destinations
Exchange, Refund and Cancellation Policy
  • Low fares 5
  • Flight attendant 5
  • Airport location 4
  • It till new owner came 4
  • Getting off the plane 3

Customers don't like

  • Unacceptable customer service48
  • Baggage fees11
  • Paying to change flights9
  • Useless employees9
  • Charges7

Products by Frontier Airlines

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JetBlue Airways

Transport
  • 3 ISSUES RESOLVED
  • 165 TOTAL REVIEWS
  • $23.2K CLAIMED LOSSES
  • $1K AVERAGE LOSS
1.9
Customer service
Website
Staff
Number of Destinations
Exchange, Refund and Cancellation Policy
  • Customer service representative 1
  • Free snacks 1
  • Very helpful with helping me with my handicapped friend 1

Customers don't like

  • Lack of customer service12
  • Poor issue resolution6
  • Rude customer service5
  • Janus employee id 976622
  • Very disappointed with the way jet blue operate2

Products by JetBlue Airways

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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