Frontgate vs West Elm

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Frontgate

Furniture and Decor
  • 1 ISSUES RESOLVED
  • 66 TOTAL REVIEWS
  • $27.3K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.7
Customer service
Reliability
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Website
  • Item i ordered 2
  • Products overall 1
  • Stacking chairs and arm chairs 1

Customers don't like

  • Shipping is so inaccurate3
  • Junk products3
  • Overpriced and poor quality3
  • Poor customer service2
  • Quick to say i am sorry with not resolution2

Products by Frontgate

No items

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West Elm

Furniture and Decor
  • 4 ISSUES RESOLVED
  • 437 TOTAL REVIEWS
  • $130K CLAIMED LOSSES
  • $860 AVERAGE LOSS
1.8
Customer service
Reliability
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Website
  • Design aesthetic 9
  • Merchandise 6
  • Design 5
  • Product design 5
  • Style and design 3

Customers don't like

  • Customer service35
  • Late delivery13
  • Delivery11
  • Delivery time frame10
  • Lack of action to fix the problem10

Products by West Elm

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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