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Frontgate

Furniture and Decor
  • 2 ISSUES RESOLVED
  • 94 TOTAL REVIEWS
  • $43.7K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.8
Customer service
Reliability
Diversity of Products or Services
Website
Exchange, Refund and Cancellation Policy
  • Item i ordered 2
  • Variety of selections 1
  • Stacking chairs and arm chairs 1
  • Products overall 1

Customers don't like

  • Customer service6
  • Inability to have a clue as to delivery times4
  • Shipping is so inaccurate3
  • Quick to say i am sorry with not resolution2
  • Overpriced and poor quality2
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West Elm

Furniture and Decor
Has verified representatives
  • 10 ISSUES RESOLVED
  • 43 COMPANY RESPONSES
  • 553 TOTAL REVIEWS
  • $170K CLAIMED LOSSES
  • $927 AVERAGE LOSS
1.9
Customer service
Reliability
Diversity of Products or Services
Website
Exchange, Refund and Cancellation Policy
  • Design aesthetic 10
  • Style and design 6
  • Product design 6
  • Merchandise 6
  • Design 6

Customers don't like

  • Customer service51
  • Lack of action to fix the problem8
  • Late delivery7
  • Customer service response7
  • Delivery and product quality5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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