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Frontgate

Furniture and Decor
  • 2 ISSUES RESOLVED
  • 77 TOTAL REVIEWS
  • $32.8K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.8
Reliability
Customer service
Diversity of Products or Services
Website
Exchange, Refund and Cancellation Policy
  • Item i ordered 2
  • Products overall 1
  • Stacking chairs and arm chairs 1

Customers don't like

  • Customer service2
  • Shipping is so inaccurate2
  • Junk products2
  • Overpriced and poor quality2
  • Their deceptive practices1
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West Elm

Furniture and Decor
Has verified representatives
  • 7 ISSUES RESOLVED
  • 11 COMPANY RESPONSES
  • 492 TOTAL REVIEWS
  • $150K CLAIMED LOSSES
  • $891 AVERAGE LOSS
1.9
Reliability
Customer service
Diversity of Products or Services
Website
Exchange, Refund and Cancellation Policy
  • Design aesthetic 9
  • Design 6
  • Merchandise 6
  • Product design 5
  • Style and design 4

Customers don't like

  • Customer service23
  • Lack of action to fix the problem8
  • Customer service response6
  • Late delivery6
  • Delivery and product quality5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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