PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ProFlowers and From You Flowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ProFlowers
From You Flowers

ProFlowers and From You Flowers Overview

Total reviews
1389
1518
Company responses
12
0
Issues resolved
5
13

ProFlowers and From You Flowers Consumer Ratings

Rank
31 out of 237 in Flowers / Florist category
36 out of 237 in Flowers / Florist category
Customer service
28 in category
27 in category
Website
24 in category
23 in category
Exchange, Refund and Cancellation Policy
22 in category
21 in category
Discounts and Special Offers
22 in category
17 in category

ProFlowers and From You Flowers Rating Details

Customer service
1.3 (293 reviews)
1.3 (575 reviews)
Reviewer's quote

...I wanted to speak to a customer service agent this evening and tried calling pro-flowers, selecting the chat option and tried the email link and all were not available. Your website claims someone is available 24/7. This is not the case...

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...HORRIBLE CUSTOMER SERVICE, HORRIBLE FOLLOW UP!. OR lack there of!..

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Website
2.1 (277 reviews)
2.1 (499 reviews)
Reviewer's quote

...14 on your online website on May 1st 2020 to arrive to my mom on Saturday, May 9th 2020. She never received the flowers. I have no clue what my order number is (not even sure I ever got one)...

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Checked website at 10 AM Eastern time they were on the truck for delivery as promised for 12 noon called when they werent delivered and they said they were on the truck still which was 3 PM Eastern time which means theyve been in the truck for six hours which means they were probably not very fresh...

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Exchange, Refund and Cancellation Policy
1.4 (260 reviews)
1.4 (508 reviews)
Reviewer's quote

...It is 2 months ;later and he never got a refund. We will never do business with them again. I suggest that you do not order flowers from them..

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...Joshua the representative hung up on me and I do not have a cancellation number nor do I have any way to knowing if this is resolved..

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Discounts and Special Offers
1.6 (255 reviews)
1.6 (482 reviews)
Reviewer's quote

...They have the nerve to charge a $40 "special" delivery fee for this date and can't even deliver. On hold with off-shore (I'm sorry sir but we cannot disclose our location) for over an hour and all they come up with is sorry, we will refund your money. Pathetic..

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...order was placed by my teenage daughter using my credit card (for which my kids deposit money into my PayPal account when theyre allowed to use my card on special occasions) and insisted she could only issue a refund to my child rather than me, the cardholder. The conversation had become almost comical. The agent went back and forth offering to resend flowers and refusing to refund the...

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ProFlowers and From You Flowers Pros and Cons

Pros
  • Selection
  • Website
  • Initial prices
  • Website
  • Ease of ordering
  • Company responded to complaint
Cons
  • Customer service
  • Hidden costs
  • Fraudulant representation
  • Customer service
  • Failed delivery
  • Lack of customer service

ProFlowers and From You Flowers Most Positive Reviews

Top rated reviews
5

I have used ProFlowers for years and was always very satisfied with the service. But now that FTD has taken over, they...

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5

I ordered flowers for my niece and chose the same day delivery option. The company called on same day and said they...

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4.4

On or about May 21 I ordered flowers to be delivered to Barb Smetana Spier. I never got a confirmation of order, confirm...

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5

Failed to deliver when promised. Ruined Valentine's day for my wife and I. If u cant keep up with orders then u...

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ProFlowers and From You Flowers Most Critical Reviews

Lowest rated reviews
1

This company is a total scam! I bought an on-line coupon that should have saved me $15, instead I find that not only is...

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1

I had ordered flowers to be delivered to my friend on her birthday on Sep 2. They have not been delivered and the compan...

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1

We found our flowers delivered on our door step in Michigan on Thursday Dec 11th at approximately 8 am when we got up in...

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1

I called and ordered flowers and a bear for my anniversary on 9/15/14 and was told if I wanted it done that day I had...

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ProFlowers and From You Flowers Latest Reviews

Recent published reviews
1

The delivery was scheduled for 7/6/20. It is now 9:54pm PST and the flowers have not been delivered nor have I received...

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1

About 1 1/2 weeks ago I ordered flowers and a cake for my daughter's birthday July 1. Today I get confirmation the...

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1

My son ordered Roses from Pro Flowers to be delivered to me for Mother's Day. They were very overpriced and arrived 2...

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1

They were out of what i ordered so they couldnt deliver the flowers. They didnt deliver her flowers for 3 whole days. Th...

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ProFlowers and From You Flowers Products and Services

Most reviewed product and services
  • Proflowers Flowers (416 reviews)
  • Proflowers Delivery Service (239 reviews)
  • Proflowers Arrangement (160 reviews)
  • From You Flowers Delivery Service (376 reviews)
  • From You Flowers Flowers (365 reviews)
  • From You Flowers Arrangement (246 reviews)