PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about From You Flowers and ProFlowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

From You Flowers
ProFlowers

From You Flowers and ProFlowers Overview

Total reviews 1528 1389
Company responses 0 12
Issues resolved 13 5

From You Flowers and ProFlowers Consumer Ratings

Rank
35 out of 245 in Flowers / Florist category
30 out of 245 in Flowers / Florist category
Customer service
28 in category
31 in category
Exchange, Refund and Cancellation Policy
24 in category
25 in category
Website
25 in category
26 in category
Delivery Service
28 in category
19 in category

From You Flowers and ProFlowers Rating Details

Customer service
1.3 (580 reviews)
1.3 (295 reviews)
Reviewer's quote

...I talked with a customer service rep, she would only refund the extra shipping..

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...There is no excuse for the poor customer service and how this was handled. The website has a guarantee of flowers and flowers are good for seven day. I think this needs to be removed from the website because there is no guarantee that the flowers will be delivered..

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Exchange, Refund and Cancellation Policy
1.4 (516 reviews)
1.4 (263 reviews)
Reviewer's quote

...When I chatted online, they gave me a 30% refund. Not acceptable, and I have NO Thanksgiving centerpiece..

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...I would appreciate a refund on BOTH purchases. For the prices I paid for both orders I expected a much better quality of flowers. Please get back to me on how I may receive a refund on both orders...

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Website
2.1 (506 reviews)
2.1 (279 reviews)
Reviewer's quote

...After being mislead via your website i would have expected the order to be expedited asap..

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...14 on your online website on May 1st 2020 to arrive to my mom on Saturday, May 9th 2020. She never received the flowers. I have no clue what my order number is (not even sure I ever got one)...

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Delivery Service
1.4 (505 reviews)
1.6 (252 reviews)
Reviewer's quote

... called your customer service department the first representative basically explained that there was nothing that she could do she would make contact with the delivery service to see why they were late. I called a second time and the representative was very nice and she actually offered me a small credit. Just wante...

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...Delivery service is fedx and once it leaves their hands they have no control over order. Deliveries are late, after normal business hours. Web site offers expidited delivery but its not bold enough to notice...

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From You Flowers and ProFlowers Pros and Cons

Pros
  • Website
  • Ease of ordering
  • Pictures looked good
  • Selection
  • Website
  • Initial prices
Cons
  • Customer service
  • Failed delivery
  • Lack of customer service
  • Customer service
  • Hidden costs
  • Fraudulant representation

From You Flowers and ProFlowers Most Positive Reviews

Top rated reviews
5

I ordered flowers for my niece and chose the same day delivery option. The company called on same day and said they...

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5

I have used ProFlowers for years and was always very satisfied with the service. But now that FTD has taken over, they...

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5

Failed to deliver when promised. Ruined Valentine's day for my wife and I. If u cant keep up with orders then u...

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4.4

On or about May 21 I ordered flowers to be delivered to Barb Smetana Spier. I never got a confirmation of order, confirm...

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From You Flowers and ProFlowers Most Critical Reviews

Lowest rated reviews
1

I had ordered flowers to be delivered to my friend on her birthday on Sep 2. They have not been delivered and the compan...

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1

This company is a total scam! I bought an on-line coupon that should have saved me $15, instead I find that not only is...

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1

I called and ordered flowers and a bear for my anniversary on 9/15/14 and was told if I wanted it done that day I had...

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1

We found our flowers delivered on our door step in Michigan on Thursday Dec 11th at approximately 8 am when we got up in...

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From You Flowers and ProFlowers Latest Reviews

Recent published reviews
1.6

CI ordered You're My Pumpkin for $69.95 which is supposed to have a white and gold ceramic pumpkin with lid to hold a...

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No votes

I placed an order on Friday, November 13 for flowers. I wanted the flowers delivered on Saturday, November 14th. I...

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1

I ordered a sympathy spray for my 31 yr old cousin's funeral. I ordered for the Nov 18th 3:30 service, and they arrived...

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1

We ordered a plant for a friend Thursday evening 08/13/20 in Puerto Rico from Pro Flowers.com. We received an e-mail...

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From You Flowers and ProFlowers Products and Services

Most reviewed product and services
  • From You Flowers Delivery Service (376 reviews)
  • From You Flowers Flowers (364 reviews)
  • From You Flowers Arrangement (248 reviews)
  • Proflowers Flowers (417 reviews)
  • Proflowers Delivery Service (238 reviews)
  • Proflowers Arrangement (160 reviews)