PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about From You Flowers and ProFlowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

From You Flowers
ProFlowers

From You Flowers and ProFlowers Overview

Total reviews
1509
1382
Company responses
0
12
Issues resolved
12
5

From You Flowers and ProFlowers Consumer Ratings

Rank
36 out of 237 in Flowers / Florist category
31 out of 237 in Flowers / Florist category
Customer service
26 in category
28 in category
Exchange, Refund and Cancellation Policy
21 in category
22 in category
Website
22 in category
24 in category
Delivery Service
26 in category
19 in category

From You Flowers and ProFlowers Rating Details

Customer service
1.3 (568 reviews)
1.3 (289 reviews)
Reviewer's quote

...Terrible customer service!..

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...I requested a full refund! The customer service is horrific..

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Exchange, Refund and Cancellation Policy
1.4 (503 reviews)
1.3 (257 reviews)
Reviewer's quote

I emailed asking for a full refund and for the flowers to be delivered. They immediately replied to my email and said they cancelled my order and have refunded me (a refund I am still waiting to see). I ended up ordering flowers for my grandmother from a local florist on 05/20 and within an hour of...

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...I used my visa debit card and expect a full refund for the product that was not paid for but never received! My cell is 865-661-0073..

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Website
2.1 (494 reviews)
2.1 (274 reviews)
Reviewer's quote

Checked website at 10 AM Eastern time they were on the truck for delivery as promised for 12 noon called when they werent delivered and they said they were on the truck still which was 3 PM Eastern time which means theyve been in the truck for six hours which means they were probably not very fresh...

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...All over website it says get flowers on Valentines day. Did checkout and got to see all the fees that are not advertised more than doubling the advertised price. Part of fee is "Guaranteed Delivery on Valentines Day...

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Delivery Service
1.4 (489 reviews)
1.6 (248 reviews)
Reviewer's quote

... called your customer service department the first representative basically explained that there was nothing that she could do she would make contact with the delivery service to see why they were late. I called a second time and the representative was very nice and she actually offered me a small credit. Just wante...

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...Delivery service is fedx and once it leaves their hands they have no control over order. Deliveries are late, after normal business hours. Web site offers expidited delivery but its not bold enough to notice...

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From You Flowers and ProFlowers Pros and Cons

Pros
  • Website
  • Ease of ordering
  • Company responded to complaint
  • Selection
  • Website
  • Initial prices
Cons
  • Customer service
  • Failed delivery
  • Lack of customer service
  • Customer service
  • Hidden costs
  • Fraudulant representation

From You Flowers and ProFlowers Most Positive Reviews

Top rated reviews
5

I ordered flowers for my niece and chose the same day delivery option. The company called on same day and said they...

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5

I have used ProFlowers for years and was always very satisfied with the service. But now that FTD has taken over, they...

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5

Failed to deliver when promised. Ruined Valentine's day for my wife and I. If u cant keep up with orders then u...

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4

After debating what to send a recently profound ex, I decided to give proflower a call. Whilst the customer service...

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From You Flowers and ProFlowers Most Critical Reviews

Lowest rated reviews
1

I had ordered flowers to be delivered to my friend on her birthday on Sep 2. They have not been delivered and the compan...

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1

This company is a total scam! I bought an on-line coupon that should have saved me $15, instead I find that not only is...

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1

I called and ordered flowers and a bear for my anniversary on 9/15/14 and was told if I wanted it done that day I had...

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1

We found our flowers delivered on our door step in Michigan on Thursday Dec 11th at approximately 8 am when we got up in...

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From You Flowers and ProFlowers Latest Reviews

Recent published reviews
No votes

I am not getting any response to my complaint. If if

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2.6

After 30 years of using ProFlowers, theory really dropped the ball for Mothers Day. They issued full credit, but I feel...

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No votes

My son sent me tulips for my birthday which I received Friday May 22nd. As soon as it was left at my door by ups I took...

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No votes

I had an arrangement sent to me for Mothers Day and the flowers were in bad shape. The Peruvian Lilies generally last...

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From You Flowers and ProFlowers Products and Services

Most reviewed product and services
  • From You Flowers Delivery Service (375 reviews)
  • From You Flowers Flowers (365 reviews)
  • From You Flowers Arrangement (246 reviews)
  • Proflowers Flowers (416 reviews)
  • Proflowers Delivery Service (237 reviews)
  • Proflowers Arrangement (159 reviews)