PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about From You Flowers and FTD as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

From You Flowers
FTD

From You Flowers and FTD Overview

Total reviews
1509
668
Company responses
0
0
Issues resolved
12
7

From You Flowers and FTD Consumer Ratings

Rank
36 out of 237 in Flowers / Florist category
35 out of 237 in Flowers / Florist category
Customer service
26 in category
33 in category
Exchange, Refund and Cancellation Policy
21 in category
25 in category
Website
22 in category
26 in category
Delivery Service
26 in category
23 in category

From You Flowers and FTD Rating Details

Customer service
1.3 (568 reviews)
1.2 (188 reviews)
Reviewer's quote

...Terrible customer service!..

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...I would like to talk with someone concern this order and my experience with your customer service department..

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Exchange, Refund and Cancellation Policy
1.4 (503 reviews)
1.3 (158 reviews)
Reviewer's quote

I emailed asking for a full refund and for the flowers to be delivered. They immediately replied to my email and said they cancelled my order and have refunded me (a refund I am still waiting to see). I ended up ordering flowers for my grandmother from a local florist on 05/20 and within an hour of...

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The supervisor was put on the line and although his English was better he had difficulty negotiating with me as to what my choice was, I stated to just refund my money as the order stated it was canceled. He did not seem to be able to solve my situation as stated in the email I received. I will NOT...

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Website
2.1 (494 reviews)
2.1 (156 reviews)
Reviewer's quote

Checked website at 10 AM Eastern time they were on the truck for delivery as promised for 12 noon called when they werent delivered and they said they were on the truck still which was 3 PM Eastern time which means theyve been in the truck for six hours which means they were probably not very fresh...

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...I have emailed 4x's with no response, have messaged them through their website and called twice, was on hold for over 30min both times. Customer service is nonexistent..

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Delivery Service
1.4 (489 reviews)
1.5 (143 reviews)
Reviewer's quote

... called your customer service department the first representative basically explained that there was nothing that she could do she would make contact with the delivery service to see why they were late. I called a second time and the representative was very nice and she actually offered me a small credit. Just wante...

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...Worst customer service ever with FTD..

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From You Flowers and FTD Pros and Cons

Pros
  • Website
  • Ease of ordering
  • Company responded to complaint
  • Pretty website
  • Pictures were lovely
  • Nice colorful website
Cons
  • Customer service
  • Failed delivery
  • Lack of customer service
  • Customer service
  • Communication of issues
  • False order information

From You Flowers and FTD Most Positive Reviews

Top rated reviews
5

I ordered flowers for my niece and chose the same day delivery option. The company called on same day and said they...

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5

My red & white roses are lovely
No complaint, just want to say
Dozen was shy one rose
Want u to know that's all

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5

Failed to deliver when promised. Ruined Valentine's day for my wife and I. If u cant keep up with orders then u...

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5

THE ROSES WERE BOTTLENECKING BUT THEY REFUNDED ME IN FULL IN 5 BUSINESS DAYS SO IM SATISFIED ALTHOUGH THERE PRODUCT DID...

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From You Flowers and FTD Most Critical Reviews

Lowest rated reviews
1

I had ordered flowers to be delivered to my friend on her birthday on Sep 2. They have not been delivered and the compan...

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1

Wow, where to begin.... I submitted a written complain via email on September 30th and have not received a reply and it...

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1

I called and ordered flowers and a bear for my anniversary on 9/15/14 and was told if I wanted it done that day I had...

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1

I tried to order 3 bunches of flowers to be sent to the same address and same person. FTD changed me 3 separate fees...

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From You Flowers and FTD Latest Reviews

Recent published reviews
No votes

I am not getting any response to my complaint. If if

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No votes

My daughter's Mother's Day flowers were delivered to the wrong address. Those people were out of town for several days....

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No votes

My son sent me tulips for my birthday which I received Friday May 22nd. As soon as it was left at my door by ups I took...

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No votes

Not a word. Sent a letter to customer service. Will see if they respond to that.

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From You Flowers and FTD Products and Services

Most reviewed product and services
  • From You Flowers Delivery Service (375 reviews)
  • From You Flowers Flowers (365 reviews)
  • From You Flowers Arrangement (246 reviews)
  • Ftd Delivery Service (183 reviews)
  • Ftd Flowers (127 reviews)
  • Ftd Arrangement (104 reviews)