PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about From You Flowers and FTD as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

From You Flowers
FTD

From You Flowers and FTD Overview

Total reviews 1528 674
Company responses 0 0
Issues resolved 13 7

From You Flowers and FTD Consumer Ratings

Rank
35 out of 245 in Flowers / Florist category
34 out of 245 in Flowers / Florist category
Customer service
28 in category
37 in category
Exchange, Refund and Cancellation Policy
24 in category
23 in category
Website
25 in category
24 in category
Delivery Service
28 in category
22 in category

From You Flowers and FTD Rating Details

Customer service
1.3 (580 reviews)
1.2 (193 reviews)
Reviewer's quote

...I talked with a customer service rep, she would only refund the extra shipping..

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...I called customer service and they told me that they would refund the Saturday delivery charge only $12. Monday was not this person's birthday. I needed a full refund...

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Exchange, Refund and Cancellation Policy
1.4 (516 reviews)
1.4 (162 reviews)
Reviewer's quote

...When I chatted online, they gave me a 30% refund. Not acceptable, and I have NO Thanksgiving centerpiece..

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...They cancelled my order but i never got a refund. I called them multiple times and they told me it has been issued but it obviously had not been. I even sent them my credit card statement showing the charge but not the refund...

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Website
2.1 (506 reviews)
2.1 (161 reviews)
Reviewer's quote

...After being mislead via your website i would have expected the order to be expedited asap..

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...I have emailed 4x's with no response, have messaged them through their website and called twice, was on hold for over 30min both times. Customer service is nonexistent..

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Delivery Service
1.4 (505 reviews)
1.5 (148 reviews)
Reviewer's quote

... called your customer service department the first representative basically explained that there was nothing that she could do she would make contact with the delivery service to see why they were late. I called a second time and the representative was very nice and she actually offered me a small credit. Just wante...

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...This service was completely misleading and the size and dimensions promised was not fulfilled..

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From You Flowers and FTD Pros and Cons

Pros
  • Website
  • Ease of ordering
  • Pictures looked good
  • Pretty website
  • Pictures were lovely
  • Nice colorful website
Cons
  • Customer service
  • Failed delivery
  • Lack of customer service
  • Customer service
  • Communication of issues
  • False order information

From You Flowers and FTD Most Positive Reviews

Top rated reviews
5

I ordered flowers for my niece and chose the same day delivery option. The company called on same day and said they...

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5

My red & white roses are lovely
No complaint, just want to say
Dozen was shy one rose
Want u to know that's all

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5

Failed to deliver when promised. Ruined Valentine's day for my wife and I. If u cant keep up with orders then u...

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5

THE ROSES WERE BOTTLENECKING BUT THEY REFUNDED ME IN FULL IN 5 BUSINESS DAYS SO IM SATISFIED ALTHOUGH THERE PRODUCT DID...

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From You Flowers and FTD Most Critical Reviews

Lowest rated reviews
1

I had ordered flowers to be delivered to my friend on her birthday on Sep 2. They have not been delivered and the compan...

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1

Wow, where to begin.... I submitted a written complain via email on September 30th and have not received a reply and it...

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1

I called and ordered flowers and a bear for my anniversary on 9/15/14 and was told if I wanted it done that day I had...

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1

I tried to order 3 bunches of flowers to be sent to the same address and same person. FTD changed me 3 separate fees...

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From You Flowers and FTD Latest Reviews

Recent published reviews
1.6

CI ordered You're My Pumpkin for $69.95 which is supposed to have a white and gold ceramic pumpkin with lid to hold a...

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No votes

ShockedI ordered flowers for my mother. They never gave me an order number. Customer Support hung up on me twice. They...

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1

I ordered a sympathy spray for my 31 yr old cousin's funeral. I ordered for the Nov 18th 3:30 service, and they arrived...

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1

Horrible. Dont ever buy from them. They cancelled my order but i never got a refund. I called them multiple times and...

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From You Flowers and FTD Products and Services

Most reviewed product and services
  • From You Flowers Delivery Service (376 reviews)
  • From You Flowers Flowers (364 reviews)
  • From You Flowers Arrangement (248 reviews)
  • Ftd Delivery Service (182 reviews)
  • Ftd Flowers (128 reviews)
  • Ftd Arrangement (105 reviews)