PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about From You Flowers and Ftd Companies as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

From You Flowers
Ftd Companies

From You Flowers and Ftd Companies Overview

Total reviews
1518
7
Company responses
0
0
Issues resolved
13
0

From You Flowers and Ftd Companies Consumer Ratings

Rank
36 out of 237 in Flowers / Florist category
42 out of 237 in Flowers / Florist category
Customer service
27 in category
70 in category
Exchange, Refund and Cancellation Policy
21 in category
63 in category
Website
23 in category
17 in category
Discounts and Special Offers
17 in category
34 in category

From You Flowers and Ftd Companies Rating Details

Customer service
1.3 (575 reviews)
1 (5 reviews)
Reviewer's quote

...HORRIBLE CUSTOMER SERVICE, HORRIBLE FOLLOW UP!. OR lack there of!..

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I called FTD and was placed on hold for over 45 minutes after asking to speak with a dupervisor, Because I could not tell the customer service rep (identified as Patty) the name and address of the party that sent the gift, the supervisor would not speak with me. Really! This was a gift from cousins...

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Exchange, Refund and Cancellation Policy
1.4 (508 reviews)
1 (3 reviews)
Reviewer's quote

...Joshua the representative hung up on me and I do not have a cancellation number nor do I have any way to knowing if this is resolved..

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At 4:56pm, while speaking with the last C/S agent, I stated that i wanted a refund because there was clearly no way this arrangement would arrive on time. I was told that I had to wait until after 5pm in order to receive the refund (and if FTD did not get an email from the florist to confirm...

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Website
2.1 (499 reviews)
2.8 (4 reviews)
Reviewer's quote

Checked website at 10 AM Eastern time they were on the truck for delivery as promised for 12 noon called when they werent delivered and they said they were on the truck still which was 3 PM Eastern time which means theyve been in the truck for six hours which means they were probably not very fresh...

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I placed an order and they said they would deliver in two days. The delivery never happened so I called them back. They apologized and said they would deliver them today. I got a call back in less than 30 minutes telling me that I had to go on line and pick out a new option because the one I picked...

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Discounts and Special Offers
1.6 (482 reviews)
1.3 (3 reviews)
Reviewer's quote

...order was placed by my teenage daughter using my credit card (for which my kids deposit money into my PayPal account when theyre allowed to use my card on special occasions) and insisted she could only issue a refund to my child rather than me, the cardholder. The conversation had become almost comical. The agent went back and forth offering to resend flowers and refusing to refund the...

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For the $105.99 which I was charged, there was a "bouquet" delivered to my mother on her 70th birthday which looked like it was grabbed from the $12 bucket at the local grocery store. Just as pitiful and unimpressive as could be. And the bouquet I ordered was the top tier item! It was...

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From You Flowers and Ftd Companies Pros and Cons

Pros
  • Website
  • Ease of ordering
  • Company responded to complaint
No votes
Cons
  • Customer service
  • Failed delivery
  • Lack of customer service
  • Pitiful quality of the bouquet compared to market cost
  • Lack of delivery and customer service

From You Flowers and Ftd Companies Most Positive Reviews

Top rated reviews
5

I ordered flowers for my niece and chose the same day delivery option. The company called on same day and said they...

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No votes
5

Failed to deliver when promised. Ruined Valentine's day for my wife and I. If u cant keep up with orders then u...

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No votes

From You Flowers and Ftd Companies Most Critical Reviews

Lowest rated reviews
1

I had ordered flowers to be delivered to my friend on her birthday on Sep 2. They have not been delivered and the compan...

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1

I ordered Christmas flowers to be delivered to my daughter in NC on December 21st to be delivered on December 24th, on t...

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1

I called and ordered flowers and a bear for my anniversary on 9/15/14 and was told if I wanted it done that day I had...

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1.1

I placed an order and they said they would deliver in two days. The delivery never happened so I called them back. They...

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From You Flowers and Ftd Companies Latest Reviews

Recent published reviews
1

About 1 1/2 weeks ago I ordered flowers and a cake for my daughter's birthday July 1. Today I get confirmation the...

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No votes

I ordered a bouquet That was supposed to include roses and like 3 other flowers. I received a picture of the bouquet...

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1

They were out of what i ordered so they couldnt deliver the flowers. They didnt deliver her flowers for 3 whole days. Th...

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1.7

I chose FTD, due to their long-standing reputation over the years for great flower arrangements, but obviously, times...

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From You Flowers and Ftd Companies Products and Services

Most reviewed product and services
  • From You Flowers Delivery Service (376 reviews)
  • From You Flowers Flowers (365 reviews)
  • From You Flowers Arrangement (246 reviews)
  • Ftd Companies Delivery Service (2 reviews)
  • Ftd Companies Lavender Beauty-23 Bouquet (1 review)