PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Whirlpool and Frigidaire as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Whirlpool
Frigidaire

Whirlpool and Frigidaire Overview

Total reviews
1401
772
Company responses
0
0
Issues resolved
13
3

Whirlpool and Frigidaire Consumer Ratings

Rank
412 out of 1792 in Appliances and Electronics category
369 out of 1792 in Appliances and Electronics category
Product or Service Quality
356 in category
337 in category
Customer service
269 in category
254 in category
Warranty
277 in category
288 in category
Price Affordability
331 in category
268 in category

Whirlpool and Frigidaire Rating Details

Product or Service Quality
1.2 (390 reviews)
1.3 (244 reviews)
Reviewer's quote

...Every customer service rep told us something different. All of them told us incorrectly, that a new microwave would be coming inside of two weeks. That was two months ago...

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...No customer service!! No answer when call, no replies from email. Been trying over a month!!!..

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Customer service
1.3 (363 reviews)
1.4 (238 reviews)
Reviewer's quote

The customer service reps (Supervisors included) did not provide any type of remorse or deals for the trouble when I called. As well, the service call technician said that there is no scheduled date for when he will come back to repair the machines (he will just call me when the parts come). So now...

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With the warranty on a 5mnth old brand new refrigerator,Frigidaire customer service told me that they can only get a repairman out to see whats the problem with my new refrigerator not getting cold. The repair guy comes an told me I need a new refrigerator bc this one that was sold to me is damaged...

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Warranty
1.4 (331 reviews)
1.4 (208 reviews)
Reviewer's quote

Dan Marc, the authorized warranty service center, on two separate occasions, using the trial-and-error method instead of proven diagnostic practices, has swapped out various parts with no success. As the end-of-warranty date approaches, the fridge is still freezing food. When attempting to speak...

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The warranty advertised is 4 years on the compressor parts of this unit, but Frigidare will not answer their phones and have not responded to emails. They are totally ignoring any customer complaints, and use the Covid19 as an excuse not to answer their phones or respond to emails in order to honor...

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Price Affordability
2.2 (305 reviews)
2.4 (181 reviews)
Reviewer's quote

...in my opinion, and I have had many washing machines with sensing at different price points, there is no sensing feature on this model even though it indicates it on control panel. Water savings = zero. Sensing ability = zero...

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The cost for parts was more than 50% of the new purchase price and installation of all the parts was MORE Expensive than the fridge itself. The tech told us it was a nightmare to replace all these parts hence its price. The tech claimed that it must have had a manufacture default originally that...

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Whirlpool and Frigidaire Pros and Cons

Pros
  • I will never buy whirlpool appliance
  • Quality look
  • Design
  • Very unsatissfied
  • That i found out i never want a frigidaire
  • Stainless steel appliance
Cons
  • Unhelpful customer service
  • Customer service
  • Shabby product
  • Customer service
  • Poor quailty
  • Do not stand by their products

Whirlpool and Frigidaire Most Positive Reviews

Top rated reviews
5

We bought a new Whirlpool over frange microwave from Lowes. After about two years of light use, it quit heating. Th...

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5

I purchased a Frigidare dishwasher from Lowes on August 24, 2016 for a condo I had just purchased and was renovating....

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5

When the pump stopped working on our 28 year old Whirlpool washer, we purchased a new Whirlpool washer & dryer on...

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5

They didnt have to do anything.
We bought a refrigerator in the early 60s when coppertone was introduced. That fridge sti...

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Whirlpool and Frigidaire Most Critical Reviews

Lowest rated reviews
1

I purchased a Whirlpool washing machine this June. Within 6 weeks it was broken. The company told me that the soonest...

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1

All I can say is NEVER BUY A FRIGIDAIRE. Two microwaves broken in 2 years. They refuse to replace, but send technicians...

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1

the ice maker was such a piece of junk they had to redesign it but did not RECALL it so they would not have to pay for t...

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1

3 different companies sent by them to try to fix and all 3 said not repairable. 2nd one never even came out got info...

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Whirlpool and Frigidaire Latest Reviews

Recent published reviews
No votes

Not cooling properly, things are going to damage withib 12 hours

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3.2

Just recently purchased a 2 door bottom pull out fridge. Model number# LGHB2869TF8. Haven't even owned it for 4 months...

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No votes

My kids chen chimni is not working . I was purchase for chimni in 2019 . Please help for us . Contact no. 9779100912

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1

Bought Frigidaire Gallery counter depth unit at Home Depot in 2015. It has never worked properly. Freezes over all the...

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Whirlpool and Frigidaire Products and Services

Most reviewed product and services
  • Whirlpool Washing Machine (322 reviews)
  • Whirlpool Refrigerator (290 reviews)
  • Whirlpool Dishwasher (77 reviews)
  • Frigidaire Refrigerator (218 reviews)
  • Frigidaire Dishwasher (66 reviews)
  • Frigidaire Warranty (41 reviews)