PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Whirlpool and Frigidaire as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Whirlpool
Frigidaire

Whirlpool and Frigidaire Overview

Total reviews 2440 1833
Company responses 0 0
Issues resolved 35 14

Whirlpool and Frigidaire Consumer Ratings

Rank
757 out of 2839 in Appliances and Electronics category
760 out of 2839 in Appliances and Electronics category
Product or Service Quality
683 in category
669 in category
Customer service
577 in category
578 in category
Warranty
589 in category
587 in category
Value for money
684 in category
651 in category

Whirlpool and Frigidaire Rating Details

Product or Service Quality
1.2
(892 reviews)
1.3
(752 reviews)
Reviewer's quote

...Finally called on warranty service. Told washer drum not round "from the factory". They are repairing the drum, but there is also cosmetic damage caused by it that they won't do anything about...

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Let me start by saying that the customer service here is TERRIBLE!!! W e are in the process of building our forever home and got the Frigidaire single door fridge and freezer. The freezer works fantastic but the fridge hasnt worked from day one. we have called multiple times and no one will call us...

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Customer service
1.3
(883 reviews)
1.3
(760 reviews)
Reviewer's quote

...Was transferred to customer service for an appointment. Customer service wanted model and serial number but didn't say how to provide them. Customer service put me on hold...

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...I have talked with several of your customer service phone technicians, who all told me the part was on the way. A. J...

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Warranty
1.4
(768 reviews)
1.4
(660 reviews)
Reviewer's quote

...Luckily I had purchased a warranty with Whirlpool, right? It was Covid. Nobody would visit. That's ok...

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...4/26/21 bought Fridge-Serial # 4A1150**** Model-FFHB2750TS Warranty-#8660****..

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Value for money
1.4
(744 reviews)
1.5
(686 reviews)
Reviewer's quote

In this case, Whirlpool can sell new washers or make money from selling expensive replacement parts when the appliance fails prematurely. Finally, based on my experience, their product reliability appears to be at odds with claims on their corporate website that they are actually helping the planet...

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...I told him I wanted it deemed unrepairable so I could get my money back and he said no. He also lied on the notes that he turned in saying there was nothing wrong with the refrigerator. As you can see in the pictures provided, that is another lie...

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Whirlpool and Frigidaire Pros and Cons

Pros
  • I will never buy whirlpool appliance
  • Design
  • No pros
  • Very unsatissfied
  • No pros
  • That i found out i never want a frigidaire
Cons
  • Customer service
  • Unhelpful customer service
  • Quality of appliances
  • Customer service
  • Poor quailty
  • Do not stand by their products

Whirlpool and Frigidaire Most Positive Reviews

Top rated reviews
5

Talked to someone who was very knowledgeable and answered my question. Told me where to buy a water filter. Was even...

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5

I am writing this to let you know that this washer, Frigidaire affinity, has been through three generations! My mom and...

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5

I bought my dryer two years ago and it had no problem, but it has been a week since my dryer no longer wants to...

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5

They never received my e-mail - a letter off in their e-mail address - My fault - I made phone contact and all is well.
U...

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Whirlpool and Frigidaire Most Critical Reviews

Lowest rated reviews
1

I purchased a refrigerator from BJ whole store online in Jan 16 2021 and had to Waite until mid March to get it deliver...

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1

What I was told by the customer service representative was not true after talking to the service company and even the...

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1

They shook us off again saying it was our extended warranty company that we had to deal with. Very upsetting

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1

After 2 years of use, the first time the self cleaning mode is used and it melts the module. Frigidaire says its out of...

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Whirlpool and Frigidaire Latest Reviews

Recent published reviews
2.8

Have a stacked washer and dryer. Washer would not level right. Followed everything whirlpool suggested. Finally called...

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No votes

Freezer was delivered 3-9. loaded food on 3-10. freezer went belly up on 3-15. Between 3-15 and 3-18 I spent 1 hr and...

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1

Worst experience of my life trying to get help via the telephone. 1.5 hours on hold and finally gave up. Called Pissed f...

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No votes

Visit number 6 from repairman, 2 separate repairmen from seperate companies, this is second visit from this repair...

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