PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Whirlpool and Frigidaire as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Whirlpool
Frigidaire

Whirlpool and Frigidaire Overview

Total reviews
1275
659
Company responses
0
0
Issues resolved
11
2

Whirlpool was first mentioned on PissedConsumer on Jun 15, 2007 and since then this brand received 1275 reviews. It is 616 reviews more than Frigidaire received since Dec 11, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Whirlpool customer support team than with Frigidaire customer service.

Whirlpool and Frigidaire Consumer Ratings

Rank
314 out of 2894 in Appliances and Electronics category
318 out of 2894 in Appliances and Electronics category
Product or Service Quality
312 in category
301 in category
Customer service
222 in category
207 in category
Warranty
241 in category
244 in category

According to consumer ratings and reviews, Whirlpool ranks 4 points higher in the Appliances and Electronics category than Frigidaire. People gave Whirlpool 1.2 stars for Product or Service Quality criterion in Appliances and Electronics category and it is 258 points higher than the worst rated brand in this category. At the same time, Frigidaire was rated 1.3 stars for Product or Service Quality criterion in this category and it is 269 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Frigidaire has a higher rating than Whirlpool. Regarding Warranty criterion, consumers gave Whirlpool 1.4 stars and it is 58% greater than other in category. Frigidaire however was rated 1.4 stars and it is 57% greater than other in category.

Whirlpool and Frigidaire Rating Details

Product or Service Quality
1.2 (331 reviews)
1.3 (178 reviews)
Reviewer's quote

...Customer service is no help and Whirpool could care less that is product is a joke. It is set up by you to use with alexa and phone. Does not work...

PissedConsumer1723295

Had the touch display on my gas range go bad twice in three years never again.

Jason D
Customer service
1.3 (306 reviews)
1.4 (181 reviews)
Reviewer's quote

Stated service will be rended between 6 and 8:p. m today..

Gulianna

...They contacted back and said a service rep would come out and “fix” it. What !?! It caught on fire..

Don A
Warranty
1.4 (280 reviews)
1.4 (154 reviews)
Reviewer's quote

Problem heating first year was serviced problem continued, called repose did you purchase extra warranty? Pissed about quality of product as well as customer service. Not event 21/2 year old yet.

Marlene s

...I called Frigidaire to explain to them what happened and to see if we could get someone to come out and repair it as we were still under the manufacturer's warranty because it hadn't been a year yet. I called Frigidaire, and they referred me to a service company in my area called General Keystone. I called General Keystone...

Marie V

Whirlpool and Frigidaire Pros and Cons

Pros
  • I will never buy whirlpool appliance
  • Quality look
  • Design
  • Very unsatissfied
  • That i found out i never want a frigidaire
  • Phone staff
Cons
  • Unhelpful customer service
  • Customer service
  • Shabby product
  • Customer service
  • Do not stand by their products
  • Poor quailty

Whirlpool and Frigidaire Most Positive Reviews

Top rated reviews
5

We bought a new Whirlpool over frange microwave from Lowes. After about two years of light use, it quit heating. Th...

5

I purchased a Frigidare dishwasher from Lowes on August 24, 2016 for a condo I had just purchased and was renovating....

Whirlpool and Frigidaire Most Critical Reviews

Lowest rated reviews
1

I purchased a Whirlpool washing machine this June. Within 6 weeks it was broken. The company told me that the soonest...

1

All I can say is NEVER BUY A FRIGIDAIRE. Two microwaves broken in 2 years. They refuse to replace, but send technicians...

Whirlpool and Frigidaire Latest Reviews

Recent published reviews
1

Had kitchen rehabbed 4 years ago. Purchased Whirlpool appliances including a 30” wide, French door, freezer on the botto...

Read all 1275 reviews
1

I bought a refrigerator, stove, microwave and dishwasher from Home Depot. The entire process was horrible but most of...

Read all 659 reviews

Whirlpool and Frigidaire Products and Services

Most reviewed product and services
  • Whirlpool Washing Machine (311 reviews)
  • Whirlpool Refrigerator (276 reviews)
  • Whirlpool Dishwasher (72 reviews)
  • Frigidaire Refrigerator (203 reviews)
  • Frigidaire Dishwasher (64 reviews)
  • Frigidaire Warranty (39 reviews)