PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frigidaire and Whirlpool as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frigidaire
Whirlpool

Frigidaire and Whirlpool Overview

Total reviews 1832 2437
Company responses 0 0
Issues resolved 14 35

Frigidaire and Whirlpool Consumer Ratings

Rank
759 out of 2836 in Appliances and Electronics category
756 out of 2836 in Appliances and Electronics category
Customer service
577 in category
576 in category
Product or Service Quality
667 in category
682 in category
Value for money
650 in category
684 in category
Warranty
586 in category
588 in category

Frigidaire and Whirlpool Rating Details

Customer service
1.3
(760 reviews)
1.3
(880 reviews)
Reviewer's quote

Let me start by saying that the customer service here is TERRIBLE!!! W e are in the process of building our forever home and got the Frigidaire single door fridge and freezer. The freezer works fantastic but the fridge hasnt worked from day one. we have called multiple times and no one will call us...

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I have tried over and over to get a live person on your customer service phone lines, at a couple of different numbers you show to call, and all I get are recordings, recordings! How can I speak to a live person?? I have a Whirlpool clothes dryer that is not even a year old yet and I have had at...

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Product or Service Quality
1.3
(752 reviews)
1.2
(889 reviews)
Reviewer's quote

You can imagine my frustration when I called today and after speaking to two extremely rude and defensive cust service reps who desperately need training, I was told that nothing has been ordered and there are no notes in our file. Seriouslywhat a lousy company. Basically ready to live with the...

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You cashed check never sent product no person to talk to. Tired of calling. No way I will use Whirlpool againo..

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Value for money
1.5
(686 reviews)
1.4
(741 reviews)
Reviewer's quote

...I told him I wanted it deemed unrepairable so I could get my money back and he said no. He also lied on the notes that he turned in saying there was nothing wrong with the refrigerator. As you can see in the pictures provided, that is another lie...

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In this case, Whirlpool can sell new washers or make money from selling expensive replacement parts when the appliance fails prematurely. Finally, based on my experience, their product reliability appears to be at odds with claims on their corporate website that they are actually helping the planet...

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Warranty
1.4
(660 reviews)
1.4
(765 reviews)
Reviewer's quote

...4/26/21 bought Fridge-Serial # 4A1150**** Model-FFHB2750TS Warranty-#8660****..

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...Luckily I had purchased a warranty with Whirlpool, right? It was Covid. Nobody would visit. That's ok...

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Frigidaire and Whirlpool Pros and Cons

Pros
  • Very unsatissfied
  • No pros
  • That i found out i never want a frigidaire
  • I will never buy whirlpool appliance
  • Design
  • No pros
Cons
  • Customer service
  • Poor quailty
  • Do not stand by their products
  • Customer service
  • Unhelpful customer service
  • Quality of appliances

Frigidaire and Whirlpool Most Positive Reviews

Top rated reviews
5

I am writing this to let you know that this washer, Frigidaire affinity, has been through three generations! My mom and...

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5

Talked to someone who was very knowledgeable and answered my question. Told me where to buy a water filter. Was even...

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5

They never received my e-mail - a letter off in their e-mail address - My fault - I made phone contact and all is well.
U...

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5

I bought my dryer two years ago and it had no problem, but it has been a week since my dryer no longer wants to...

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Frigidaire and Whirlpool Most Critical Reviews

Lowest rated reviews
1

Defective Microwave under factor warranty. I have tried to call for 4 days and was on hold over 30 minutes each time...

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1

A Repairman came by a month ago, said he had to order a part. We have not heard from him since!!!!!!!

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1

Absolutely the worst company to deal with on their Customer care line. They send out installers with no knowledge of...

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1

I purchased a WDT710PAHW1 dishwasher. I had this dishwasher repaired on 1/25/21. The manufacturing date 01/21/2019 20:45...

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Frigidaire and Whirlpool Latest Reviews

Recent published reviews
No votes

Visit number 6 from repairman, 2 separate repairmen from seperate companies, this is second visit from this repair...

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2

I have bought a washing machine.$800 An $1800 refrigerator and also a chest freezer.About $400. Fridge lasted about 6...

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1

Let me start by saying that the customer service here is TERRIBLE!!! W e are in the process of building our forever...

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1.3

Purchased the "suite" from Lowe's: Refrigerator, oven, dishwasher and microwave in 2021, COVID time. The refrigerator...

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