PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frigidaire and Whirlpool as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frigidaire
Whirlpool

Frigidaire and Whirlpool Overview

Total reviews
659
1275
Company responses
0
0
Issues resolved
2
11

Whirlpool was first mentioned on PissedConsumer on Jun 15, 2007 and since then this brand received 1275 reviews. It is 616 reviews more than Frigidaire received since Dec 11, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Whirlpool customer support team than with Frigidaire customer service.

Frigidaire and Whirlpool Consumer Ratings

Rank
319 out of 2895 in Appliances and Electronics category
315 out of 2895 in Appliances and Electronics category
Customer service
206 in category
221 in category
Product or Service Quality
299 in category
311 in category
Warranty
245 in category
241 in category

According to consumer ratings and reviews, Whirlpool ranks 4 points higher in the Appliances and Electronics category than Frigidaire. People gave Frigidaire 1.4 stars for Customer service criterion in Appliances and Electronics category and it is 438 points higher than the worst rated brand in this category. At the same time, Whirlpool was rated 1.3 stars for Customer service criterion in this category and it is 423 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Frigidaire has a higher rating than Whirlpool. Regarding Warranty criterion, consumers gave Frigidaire 1.4 stars and it is 62% greater than other in category. Whirlpool however was rated 1.4 stars and it is 63% greater than other in category.

Frigidaire and Whirlpool Rating Details

Customer service
1.4 (181 reviews)
1.3 (306 reviews)
Reviewer's quote

...They contacted back and said a service rep would come out and “fix” it. What !?! It caught on fire..

Don A

Stated service will be rended between 6 and 8:p. m today..

Gulianna
Product or Service Quality
1.3 (178 reviews)
1.2 (331 reviews)
Reviewer's quote

Had the touch display on my gas range go bad twice in three years never again.

Jason D

...Customer service is no help and Whirpool could care less that is product is a joke. It is set up by you to use with alexa and phone. Does not work...

PissedConsumer1723295
Warranty
1.4 (154 reviews)
1.4 (280 reviews)
Reviewer's quote

...I called Frigidaire to explain to them what happened and to see if we could get someone to come out and repair it as we were still under the manufacturer's warranty because it hadn't been a year yet. I called Frigidaire, and they referred me to a service company in my area called General Keystone. I called General Keystone...

Marie V

Problem heating first year was serviced problem continued, called repose did you purchase extra warranty? Pissed about quality of product as well as customer service. Not event 21/2 year old yet.

Marlene s

Frigidaire and Whirlpool Pros and Cons

Pros
  • Very unsatissfied
  • That i found out i never want a frigidaire
  • Phone staff
  • I will never buy whirlpool appliance
  • Quality look
  • Design
Cons
  • Customer service
  • Do not stand by their products
  • Poor quailty
  • Unhelpful customer service
  • Customer service
  • Shabby product

Frigidaire and Whirlpool Most Positive Reviews

Top rated reviews
5

I purchased a Frigidare dishwasher from Lowes on August 24, 2016 for a condo I had just purchased and was renovating....

5

We bought a new Whirlpool over frange microwave from Lowes. After about two years of light use, it quit heating. Th...

Frigidaire and Whirlpool Most Critical Reviews

Lowest rated reviews
1

All I can say is NEVER BUY A FRIGIDAIRE. Two microwaves broken in 2 years. They refuse to replace, but send technicians...

1

I purchased a Whirlpool washing machine this June. Within 6 weeks it was broken. The company told me that the soonest...

Frigidaire and Whirlpool Latest Reviews

Recent published reviews
1

I bought a refrigerator, stove, microwave and dishwasher from Home Depot. The entire process was horrible but most of...

Read all 659 reviews
1

Had kitchen rehabbed 4 years ago. Purchased Whirlpool appliances including a 30” wide, French door, freezer on the botto...

Read all 1275 reviews

Frigidaire and Whirlpool Products and Services

Most reviewed product and services
  • Frigidaire Refrigerator (203 reviews)
  • Frigidaire Dishwasher (64 reviews)
  • Frigidaire Warranty (39 reviews)
  • Whirlpool Washing Machine (311 reviews)
  • Whirlpool Refrigerator (276 reviews)
  • Whirlpool Dishwasher (72 reviews)