PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frigidaire and Whirlpool as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frigidaire
Whirlpool

Frigidaire and Whirlpool Overview

Total reviews
668
1288
Company responses
0
0
Issues resolved
2
11

Whirlpool was first mentioned on PissedConsumer on Jun 15, 2007 and since then this brand received 1288 reviews. It is 620 reviews more than Frigidaire received since Dec 11, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Whirlpool customer support team than with Frigidaire customer service.

Frigidaire and Whirlpool Consumer Ratings

Rank
321 out of 2619 in Appliances and Electronics category
370 out of 2619 in Appliances and Electronics category
Customer service
214 in category
228 in category
Product or Service Quality
303 in category
317 in category
Warranty
251 in category
245 in category

According to consumer ratings and reviews, Frigidaire ranks 49 points higher in the Appliances and Electronics category than Whirlpool. People gave Frigidaire 1.4 stars for Customer service criterion in Appliances and Electronics category and it is 442 points higher than the worst rated brand in this category. At the same time, Whirlpool was rated 1.3 stars for Customer service criterion in this category and it is 428 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Frigidaire has a higher rating than Whirlpool. Regarding Warranty criterion, consumers gave Frigidaire 1.4 stars and it is 62% greater than other in category. Whirlpool however was rated 1.4 stars and it is 63% greater than other in category.

Frigidaire and Whirlpool Rating Details

Customer service
1.4 (185 reviews)
1.3 (314 reviews)
Reviewer's quote

Terrible customer service and they don't even care about customers to come up with a solution! They just say no and this is it! I I even emailed there useless CEO and other board members and they never respond back! They just send it back to the factory and keep counting there money! They don't...

Dashun

I had an error code on my washer (5 months old) that was NOT in the manual (should have been) and Whirlpool very cleverly has farmed out its customer service to another entity that wants your credit card info to charge you for information that the company didn't provide. Will buy differently next...

Susan T
Product or Service Quality
1.3 (183 reviews)
1.2 (340 reviews)
Reviewer's quote

...At the tome of purchase we also add a 4 years service contact. The price was $2500. Shortly after the manufacturing warranty ran out...

Kristia

Have a good quality magnet with you, if the magnet sticks, the STAINLESS WILL RUST. QUALITY STAINLESS STEEL has a high ratio of nickel and chromium along with the iron, thus no rust and magnet won’t stick either, nickel and chromium are classified as NON-FEROUS metals(can not be magnetized) and...

PissedConsumer1763541
Warranty
1.4 (159 reviews)
1.4 (286 reviews)
Reviewer's quote

...what is next stove ? This is why they push for the warranty. they should last more than two years. Complete rip off...

Reilley

We bought a brand new, made-in-America, Maytag Top Load Washer (Model #MVWC565FW) and Dryer from Home Depot. The appliances were installed on 10/24/2019. The Dryer is not at issue. The washer ran as expected in all cycles and was used about twice a week. On 1/1/2020, the washer stopped working and...

John K

Frigidaire and Whirlpool Pros and Cons

Pros
  • Very unsatissfied
  • That i found out i never want a frigidaire
  • Phone staff
  • I will never buy whirlpool appliance
  • Design
  • Quality look
Cons
  • Customer service
  • Do not stand by their products
  • Poor quality
  • Unhelpful customer service
  • Customer service
  • Shabby product

Frigidaire and Whirlpool Most Positive Reviews

Top rated reviews
5

I purchased a Frigidare dishwasher from Lowes on August 24, 2016 for a condo I had just purchased and was renovating....

5

We bought a new Whirlpool over frange microwave from Lowes. After about two years of light use, it quit heating. Th...

Frigidaire and Whirlpool Most Critical Reviews

Lowest rated reviews
1

All I can say is NEVER BUY A FRIGIDAIRE. Two microwaves broken in 2 years. They refuse to replace, but send technicians...

1

I purchased a Whirlpool washing machine this June. Within 6 weeks it was broken. The company told me that the soonest...

Frigidaire and Whirlpool Latest Reviews

Recent published reviews
1

I purchased a garbage disposal online from Lowes and this is a stock item and Frigidaire in Augusta GA called and said...

Read all 668 reviews
1.7

I had an error code on my washer (5 months old) that was NOT in the manual (should have been) and Whirlpool very...

Read all 1288 reviews

Frigidaire and Whirlpool Products and Services

Most reviewed product and services
  • Frigidaire Refrigerator (204 reviews)
  • Frigidaire Dishwasher (64 reviews)
  • Frigidaire Warranty (39 reviews)
  • Whirlpool Washing Machine (311 reviews)
  • Whirlpool Refrigerator (279 reviews)
  • Whirlpool Dishwasher (72 reviews)