PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about KitchenAid and Frigidaire as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

KitchenAid
Frigidaire

KitchenAid and Frigidaire Overview

Total reviews 1270 1833
Company responses 0 0
Issues resolved 13 14

KitchenAid and Frigidaire Consumer Ratings

Rank
127 out of 535 in Kitchen and Cooking category
760 out of 2839 in Appliances and Electronics category
Customer service
112 in category
578 in category
Product or Service Quality
130 in category
669 in category
Value for money
121 in category
651 in category
Price Affordability
133 in category
565 in category

KitchenAid and Frigidaire Rating Details

Customer service
1.4
(453 reviews)
1.3
(760 reviews)
Reviewer's quote

...Poor and unacceptable customer service. I will not be purchasing another kitchen appliance. Unfortunately I already have a range, mixer and other appliances by kitchen aide...

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Let me start by saying that the customer service here is TERRIBLE!!! W e are in the process of building our forever home and got the Frigidaire single door fridge and freezer. The freezer works fantastic but the fridge hasnt worked from day one. we have called multiple times and no one will call us...

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Product or Service Quality
1.4
(420 reviews)
1.3
(752 reviews)
Reviewer's quote

...The stove door was crooked and it was deemed by their service tech who came to evaluate that is wasn't cosmetic it was defective. Kitchen Aid said change the hinge, not the hinge the oven interior was damaged cracked. They will pay a tech who stated it will take 5 hours to dismantle the stove ..

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You can imagine my frustration when I called today and after speaking to two extremely rude and defensive cust service reps who desperately need training, I was told that nothing has been ordered and there are no notes in our file. Seriouslywhat a lousy company. Basically ready to live with the...

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Value for money
1.6
(362 reviews)
1.5
(686 reviews)
Reviewer's quote

...Rcwilley and kitchen aid never retuned phone calls paid good money poor service bate and switch worst experience never product again! Called looking for someone who knows how to fix it or replace it know one cares. r..

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...I told him I wanted it deemed unrepairable so I could get my money back and he said no. He also lied on the notes that he turned in saying there was nothing wrong with the refrigerator. As you can see in the pictures provided, that is another lie...

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Price Affordability
2
(332 reviews)
2.2
(605 reviews)
Reviewer's quote

I ask her why the price is so high? The site shows much lease price? She responded with an attitude that is our price..

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...I just bought a fridge quarter of the price, it doesnt have all the gadgets, but I bet it will last 10 years if not more..

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KitchenAid and Frigidaire Pros and Cons

Pros
  • Look of product
  • Reputation
  • Design look of product
  • Very unsatissfied
  • No pros
  • That i found out i never want a frigidaire
Cons
  • Customer service
  • Defective products
  • Quality of products and customer service
  • Customer service
  • Poor quailty
  • Do not stand by their products

KitchenAid and Frigidaire Most Positive Reviews

Top rated reviews
5

My sister bought expensive kitchen aid 5 door refrigerator freezer broke soon after. Rcwilley repair man came numerous...

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5

I am writing this to let you know that this washer, Frigidaire affinity, has been through three generations! My mom and...

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5

Can opener did not work properly. I bought 3 of them and was not able to easily open the cans. Called toady and...

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5

They never received my e-mail - a letter off in their e-mail address - My fault - I made phone contact and all is well.
U...

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KitchenAid and Frigidaire Most Critical Reviews

Lowest rated reviews
1

I bought a Kitchen Aid in November 2012. A Bray and Scraff technician has been to my house TWICE, replacing expensive an...

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1

We recently bought six frigidaire ffrh0822q1 8 000 btu units specifically for the heat functions. They do not work. To m...

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1

Same thing....*** board that no one can get and an inoperable fridge. It is unreal to think a company like kitchenaid w...

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1

Let me start by saying that the customer service here is TERRIBLE!!! W e are in the process of building our forever...

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KitchenAid and Frigidaire Latest Reviews

Recent published reviews
1

bought 2 complete kitchens 2 dishwashers, 2 microwaves, 2 refrigerators 2 stoves. Remodeled 2 kitchens and one took...

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No votes

Freezer was delivered 3-9. loaded food on 3-10. freezer went belly up on 3-15. Between 3-15 and 3-18 I spent 1 hr and...

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No votes

Fixing a part on a brand new KitchenAid dishwasher thats two months old that apparently apart broke on it they fixed it...

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No votes

Visit number 6 from repairman, 2 separate repairmen from seperate companies, this is second visit from this repair...

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