Frigidaire vs KitchenAid: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frigidaire and KitchenAid as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Frigidaire

1.7

KitchenAid

1.6

Frigidaire

KitchenAid

Frigidaire and KitchenAid Overview

Total reviews

669

674

Company responses

Issues resolved

KitchenAid was first mentioned on PissedConsumer on Jun 16, 2007 and since then this brand received 674 reviews. It is 5 reviews more than Frigidaire received since Dec 11, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with KitchenAid customer support team than with Frigidaire customer service.

Frigidaire and KitchenAid Consumer Ratings

Rank

323 out of 2624 in Appliances and Electronics category

42 out of 240 in Kitchen and Cooking category

Customer service

214 in category

34 in category

Product or Service Quality

304 in category

33 in category

Value for money

283 in category

34 in category

Frigidaire and KitchenAid Rating Details

Customer service

1.4 (185 reviews)

1.2 (192 reviews)

Reviewer's quote

Terrible customer service and they don't even care about customers to come up with a solution! They just say no and this is it! I I even emailed there useless CEO and other board members and they never respond back! They just send it back to the factory and keep counting there money! They don't...

Dashun

...Kitchen aid customer service refused to pay, were extremely rude and stuck me with a $400 bill..

Rhonda H

Product or Service Quality

1.3 (183 reviews)

1.3 (200 reviews)

Reviewer's quote

...At the tome of purchase we also add a 4 years service contact. The price was $2500. Shortly after the manufacturing warranty ran out...

Kristia

...I called Kitchen Aid for service for which they sent out a service call for Dec. 30th. This guy charged me for the service call- diagnostics- $125 and said he needs parts from the manufacturer...

michael m

Value for money

1.5 (146 reviews)

1.4 (166 reviews)

Reviewer's quote

...I want money to get this repaired butni can't find the right number..

PissedConsumer1710667

Offered me a free service agreement if I spent a small fortune to have it repaired which required removing it from the cabinet for God knows how much money. It is obviously a piece of crap! I am replacing with a hood only and will have a countertop microwave. I will never buy another KitchenAid...

Theresa

Frigidaire and KitchenAid Pros and Cons

Pros

Very unsatissfied
That i found out i never want a frigidaire
Phone staff

Look of product
Appearance and reputation
Reputation

Cons

Customer service
Do not stand by their products
Poor quality

Customer service
Defective products
Non functioning applance

Frigidaire and KitchenAid Most Positive Reviews

Top rated reviews

I purchased a Frigidare dishwasher from Lowes on August 24, 2016 for a condo I had just purchased and was renovating....

The glass door of my KitchenAid oven exploded when I was opening it after I baked a pizza at 450F. The glass shattered...

Frigidaire and KitchenAid Most Critical Reviews

Lowest rated reviews

All I can say is NEVER BUY A FRIGIDAIRE. Two microwaves broken in 2 years. They refuse to replace, but send technicians...

I am glad that i found this website
My Kitchenaid Bottom Mount Build in Refrigerator has been making a beeping noise as...

Frigidaire and KitchenAid Latest Reviews

Recent published reviews

One of the element blow up I thought it was a bomb it blow the breakers in the house, the stove is only year and six...

Read all 669 reviews

2.3

Bought a top of the line dishwasher that quit working in less than 2 years. Needed a new pump and a new motherboard....

Read all 674 reviews

Frigidaire and KitchenAid Products and Services

Most reviewed product and services

Frigidaire Refrigerator (204 reviews)
Frigidaire Dishwasher (64 reviews)
Frigidaire Warranty (39 reviews)

Kitchenaid Dishwasher (100 reviews)
Kitchenaid Refrigerator (100 reviews)
Kitchenaid Oven (62 reviews)

How would you compare Frigidaire vs KitchenAid?

Customer service

Product or Service Quality

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Anonymous JohnBronson May 12, 2018 #1480045

GE is very low quality over priced cheap junk will not last and they do not honor their warranty’s . My Cafe SS refrigerator lasted 2 years 3 months.

We replaced our junked GE Cafe that we lost a lot of money on with a kitchen Aid SS refrigerator in 2016 it is still working had to call service man one time because of the casket was leaking he fix it . So far so good .It was Assemble in the USA it has foreign parts.

So far very good. So it better last or we will be using a cooler I can not afford it replace every 2 years 3 months.

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