PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kenmore and Frigidaire as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kenmore
Frigidaire

Kenmore and Frigidaire Overview

Total reviews
184
725
Company responses
0
0
Issues resolved
0
2

Kenmore and Frigidaire Consumer Ratings

Rank
439 out of 1792 in Appliances and Electronics category
409 out of 1792 in Appliances and Electronics category
Customer service
298 in category
236 in category
Product or Service Quality
350 in category
317 in category
Value for money
352 in category
299 in category
Exchange, Refund and Cancellation Policy
296 in category
228 in category

Kenmore and Frigidaire Rating Details

Customer service
1.2 (82 reviews)
1.4 (214 reviews)
Reviewer's quote

...Sears Customer Service said even if it is "ONE DAY AFTER THE YEAR, IT BECOMES MY PROBLEM AND I HAVE TO PAY FOR PARTS AND REPAIR OR THE $100. 00 CO PAY FOR THE SEARS HOME PRO PLAN THAT I PAY FOR MONTHLY. " I DON'T...

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...Poor customer service..

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Product or Service Quality
1.1 (80 reviews)
1.3 (220 reviews)
Reviewer's quote

If I'd known that this "American" company would not honor its warranty or service I would have NEVER done business there with my 3K. I know now, to stick with the local appliance store that will work on their stuff. After 6+ hours of pure frustration on the phone, they tell me that the compressor...

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...this product is scappy and a waste of your hard earning money. PEOPLE I say don't buy this product. digital lightning fades out also..

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Value for money
1.3 (78 reviews)
1.5 (178 reviews)
Reviewer's quote

Dryers are supposed to last years!!! My mom has had her dryer for over 15+ years!! I don't have money to purchase a new dryer or keep paying out for repairs!! KENMORE AND SEARS ARE SCAM COMPANIES!! If I knew Kenmore was owned by Sears I would have never purchased. OMG! CORPORATE OFFICE FINALLY...

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...I am a single woman and don't have money like that. I can't believe that this isn't being taken more seriously. They obviously do not care about the safety of my home, me and my family...

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Exchange, Refund and Cancellation Policy
1.1 (72 reviews)
1.3 (154 reviews)
Reviewer's quote

...They should be ashamed to put out that kind of junk and they should give me a refund. Not holding my breath..

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...was nice to my wife my wife says but my wife was frustrated by all the unneccessary calls cause she did not know the problem? The supervisor said she would refund half of whatever parts cost after repairman fixes then to mail you a copy of the receipt. The Repairman said he had to order parts. Now I have to deal with this...

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Kenmore and Frigidaire Pros and Cons

Pros
  • If i could give them a zero i would
  • Easy to purchase
  • Service technician
  • Very unsatissfied
  • That i found out i never want a frigidaire
  • Repair people that came to the house
Cons
  • Do not value customers
  • Cheap quality
  • Poor customer service
  • Customer service
  • Poor quailty
  • Do not stand by their products

Kenmore and Frigidaire Most Positive Reviews

Top rated reviews
5

Hello all,
We brought the Kenmore refrigerator on 09/02/12
Model 795.72063.112
Serie no. 207KR01790
$3,801.87 + $873,74 on 1...

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5

I purchased a Frigidare dishwasher from Lowes on August 24, 2016 for a condo I had just purchased and was renovating....

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4.8

Let me start off by saying, I would like to know where did all the very unsatified consumers purchase their appliances,...

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5

They didnt have to do anything.
We bought a refrigerator in the early 60s when coppertone was introduced. That fridge sti...

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Kenmore and Frigidaire Most Critical Reviews

Lowest rated reviews
1

I bought a Kenmore Top-Loading washer (1102011310) 13 months ago. One month past its warranty, it began malfunctioning....

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1

All I can say is NEVER BUY A FRIGIDAIRE. Two microwaves broken in 2 years. They refuse to replace, but send technicians...

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1

I am going through a nightmare trying to get installation of another water heater. I have been given the run around for...

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1

3 different companies sent by them to try to fix and all 3 said not repairable. 2nd one never even came out got info...

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Kenmore and Frigidaire Latest Reviews

Recent published reviews
1

I nave NEVER heard from anyone at Kenmore. I did find a phone number by Googling for it and got in touch with them that...

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1.4

owned dishwasher 1 month. cannot get thru to customer service to report

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1.8

We purchased a new Kenmore Elite refrigerator 6 years ago and the fuse on the control board failed. Kenmore deigned the...

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3.3

Thank you for getting in touch with me.
Unfortunately Frigidaire has been unresponsive. Not even an attempt at letting me...

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Kenmore and Frigidaire Products and Services

Most reviewed product and services
  • Kenmore Refrigerator (122 reviews)
  • Kenmore Washing Machine (66 reviews)
  • Kenmore Dishwasher (29 reviews)
  • Frigidaire Refrigerator (212 reviews)
  • Frigidaire Dishwasher (65 reviews)
  • Frigidaire Warranty (40 reviews)