PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frigidaire and Kenmore as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frigidaire
Kenmore

Frigidaire and Kenmore Overview

Total reviews
659
164
Company responses
0
0
Issues resolved
2
0

Frigidaire was first mentioned on PissedConsumer on Dec 11, 2007 and since then this brand received 659 reviews. It is 495 reviews more than Kenmore received since Apr 14, 2008.

Frigidaire and Kenmore Consumer Ratings

Rank
318 out of 2895 in Appliances and Electronics category
408 out of 2895 in Appliances and Electronics category
Customer service
206 in category
279 in category
Product or Service Quality
298 in category
322 in category
Warranty
242 in category
283 in category

According to consumer ratings and reviews, Frigidaire ranks 90 points higher in the Appliances and Electronics category than Kenmore. People gave Frigidaire 1.4 stars for Customer service criterion in Appliances and Electronics category and it is 436 points higher than the worst rated brand in this category. At the same time, Kenmore was rated 1.2 stars for Customer service criterion in this category and it is 363 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Frigidaire has a higher rating than Kenmore. Regarding Warranty criterion, consumers gave Frigidaire 1.4 stars and it is 62% greater than other in category. Kenmore however was rated 1.1 stars and it is 56% greater than other in category.

Frigidaire and Kenmore Rating Details

Customer service
1.4 (181 reviews)
1.2 (71 reviews)
Reviewer's quote

...They contacted back and said a service rep would come out and “fix” it. What !?! It caught on fire..

Don A

If I'd known that this "American" company would not honor its warranty or service I would have NEVER done business there with my 3K. I know now, to stick with the local appliance store that will work on their stuff. After 6+ hours of pure frustration on the phone, they tell me that the compressor...

Michelle S
Product or Service Quality
1.3 (178 reviews)
1.1 (68 reviews)
Reviewer's quote

Had the touch display on my gas range go bad twice in three years never again.

Jason D

...i have had nothng less than great service from Sears..

Christy G
Warranty
1.4 (154 reviews)
1.1 (57 reviews)
Reviewer's quote

...I called Frigidaire to explain to them what happened and to see if we could get someone to come out and repair it as we were still under the manufacturer's warranty because it hadn't been a year yet. I called Frigidaire, and they referred me to a service company in my area called General Keystone. I called General Keystone...

Marie V

...They were very rude and refused to honor the warranty or even create a solution. Literally the worst customer service experience of my life. Should be zero or negative star review..

Tricia R

Frigidaire and Kenmore Pros and Cons

Pros
  • Very unsatissfied
  • That i found out i never want a frigidaire
  • Phone staff
  • If i could give them a zero i would
  • Service technician
  • Roomy design
Cons
  • Customer service
  • Do not stand by their products
  • Poor quailty
  • Do not value customers
  • Cheap quality
  • Poor customer service

Frigidaire and Kenmore Most Positive Reviews

Top rated reviews
5

I purchased a Frigidare dishwasher from Lowes on August 24, 2016 for a condo I had just purchased and was renovating....

4.9

Let me start off by saying, I would like to know where did all the very unsatified consumers purchase their appliances,...

Frigidaire and Kenmore Most Critical Reviews

Lowest rated reviews
1

All I can say is NEVER BUY A FRIGIDAIRE. Two microwaves broken in 2 years. They refuse to replace, but send technicians...

1

I bought a Kenmore Top-Loading washer (1102011310) 13 months ago. One month past its warranty, it began malfunctioning....

Frigidaire and Kenmore Latest Reviews

Recent published reviews
1

I bought a refrigerator, stove, microwave and dishwasher from Home Depot. The entire process was horrible but most of...

Read all 659 reviews
2.6

Door hinges need replacing rusted out

Read all 164 reviews

Frigidaire and Kenmore Products and Services

Most reviewed product and services
  • Frigidaire Refrigerator (203 reviews)
  • Frigidaire Dishwasher (64 reviews)
  • Frigidaire Warranty (39 reviews)
  • Kenmore Refrigerator (115 reviews)
  • Kenmore Washing Machine (65 reviews)
  • Kenmore Dishwasher (29 reviews)