PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about JennAir and Frigidaire as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

JennAir
Frigidaire

JennAir and Frigidaire Overview

Total reviews
126
659
Company responses
0
0
Issues resolved
1
2

Frigidaire was first mentioned on PissedConsumer on Dec 11, 2007 and since then this brand received 659 reviews. It is 533 reviews more than JennAir received since Dec 26, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with JennAir customer support team than with Frigidaire customer service.

JennAir and Frigidaire Consumer Ratings

Rank
278 out of 2895 in Appliances and Electronics category
318 out of 2895 in Appliances and Electronics category
Product or Service Quality
319 in category
298 in category
Customer service
239 in category
205 in category
Style and Design
99 in category
262 in category

According to consumer ratings and reviews, JennAir ranks 40 points higher in the Appliances and Electronics category than Frigidaire. People gave JennAir 1.2 stars for Product or Service Quality criterion in Appliances and Electronics category and it is 246 points higher than the worst rated brand in this category. At the same time, Frigidaire was rated 1.3 stars for Product or Service Quality criterion in this category and it is 267 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Frigidaire has a higher rating than JennAir. Regarding Style and Design criterion, consumers gave JennAir 3.2 stars and it is 82% greater than other in category. Frigidaire however was rated 2.3 stars and it is 54% greater than other in category.

JennAir and Frigidaire Rating Details

Product or Service Quality
1.2 (25 reviews)
1.3 (178 reviews)
Reviewer's quote

This was a large investment (along with the 1200 CFM vent system) and with this, we expected quality. Along with the constant gas leak, that is somewhere in the gas lines of the range (that the repair tech cannot find), the stainless steel and cast iron components scratch and mark so easily, it...

peter b

Had the touch display on my gas range go bad twice in three years never again.

Jason D
Customer service
1.3 (24 reviews)
1.4 (181 reviews)
Reviewer's quote

...Called customer care, placed service call once again. I don't trust this unit what so ever. Warranty will be up by October 2019...

Carla M

...They contacted back and said a service rep would come out and “fix” it. What !?! It caught on fire..

Don A
Style and Design
3.2 (23 reviews)
2.3 (149 reviews)
Reviewer's quote

I purchased the downdraft dual fuel range and the door didn't close properly. Called them and after 4 service visits their authorized rep still couldn't give me permanent fix.Then the front electronic control panel went bad.Jen Air could care less.They are well aware the net is full of complaints...

Peter H

I purchased a gas range from my mother in October 2018. All was well with it until one Sunday morning in September 2019, we were cooking breakfast in the oven and suddenly we hear a loud bang come from the kitchen. When I go into the kitchen shattered glass is all over the floor in front of the...

Marie V

JennAir and Frigidaire Pros and Cons

Pros
  • Initial product until the problem arose
  • Nice design
  • Local appliance dealer was fine
  • Very unsatissfied
  • That i found out i never want a frigidaire
  • Phone staff
Cons
  • Customer service
  • Quality
  • Product quality
  • Customer service
  • Do not stand by their products
  • Poor quailty

JennAir and Frigidaire Most Positive Reviews

Top rated reviews
4

Bought new in Oct.2015 had problems from the start.The handle was scratched and to replace the guy didn;t know what he...

5

I purchased a Frigidare dishwasher from Lowes on August 24, 2016 for a condo I had just purchased and was renovating....

JennAir and Frigidaire Most Critical Reviews

Lowest rated reviews
1

We purchased a $1,450 Jenn-Air cooktop on May 14,2014. It was our misfortune to make the purchase before the publication...

1

All I can say is NEVER BUY A FRIGIDAIRE. Two microwaves broken in 2 years. They refuse to replace, but send technicians...

JennAir and Frigidaire Latest Reviews

Recent published reviews
1.8

JUST BOUGHT IT A MONTH AGO . NEVER USED THE OVEN EVERSICE BEC IT ALWAYS GIVE US INCORRECT COMBINATION UNTIL WE FINALLY...

Read all 126 reviews
1

I bought a refrigerator, stove, microwave and dishwasher from Home Depot. The entire process was horrible but most of...

Read all 659 reviews

JennAir and Frigidaire Products and Services

Most reviewed product and services
  • Jennair Range (22 reviews)
  • Jennair Repair (13 reviews)
  • Jennair Refrigerator (9 reviews)
  • Frigidaire Refrigerator (203 reviews)
  • Frigidaire Dishwasher (64 reviews)
  • Frigidaire Warranty (39 reviews)