PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Urthbox and Fresh Direct as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Urthbox
Fresh Direct

Urthbox and Fresh Direct Overview

Total reviews 311 83
Company responses 0 0
Issues resolved 5 1

Urthbox and Fresh Direct Consumer Ratings

Rank
87 out of 264 in Food Delivery category
26 out of 264 in Food Delivery category
Billing Practices
No votes
8 in category
Exchange, Refund and Cancellation Policy
No votes
7 in category
Customer service
No votes
24 in category
Value for money
No votes
14 in category

Urthbox and Fresh Direct Rating Details

Billing Practices
No votes
2.6 (29 reviews)
Reviewer's quote

...*** Business practices. I believe they have deceptive practices. I..

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I am painfully aware of the world situation-however-their delivery situation now is bull. I have been a customer since they began delivery in my area and i understand that deliveries right now are difficult. They have a thing called Delivery Pass. There are different tiers and i have had the six...

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Exchange, Refund and Cancellation Policy
No votes
2.4 (31 reviews)
Reviewer's quote

Total scam :( I they keep saying they will reach out to me about a partial refund. However the boxes just keep coming. Impossible to cancel..

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I spoke to a customer service representative on the phone and he said he could offer me credit or a refund (which won't arrive for 3 days) or send the diet coke "in a day or two. " The cancellations happen almost every time I order from them, always on the day of delivery. I won't make that mistake...

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Customer service
No votes
1.7 (39 reviews)
Reviewer's quote

...This company won't be around long due to *** poor customer service - of which, you can never reach them by phone. Don't ever do business with this company. You will regret it..

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...The whole experience was unpleasant, the website poor and the customer service didn't give me any options which helped me at all. If you want a stressful experience I suggest you try shopping here..

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Value for money
No votes
2.4 (30 reviews)
Reviewer's quote

This company is absolutely not worth your money. They do not ship your product until 1. 5-2 months after you make the purchase...

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Unfortunately, in the last six months, they have really deteriorated and clearly don't value their customers. I have tried to remain a loyal customer, but feel It's time now to order from Whole Food through my Amazon account. Since acquired by Amazon, Whole Food's prices have come down and, as a...

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Urthbox and Fresh Direct Pros and Cons

Pros
  • Very little
  • Couple items in each box
  • Apearingly great trial deal
  • Delivery staff
  • When my order is actually complete
  • Diversity of items
Cons
  • Poor customer service
  • Urthbox is a scam
  • Thieves and zero customer service
  • Missing items
  • Customer service attitude
  • Out of stock items

Urthbox and Fresh Direct Most Positive Reviews

Top rated reviews
4.9

This box had so much good stuff omg Im getting the subscription, you must try this!!!

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5

I received an order from you on Sunday June 12th.
Among other things I ordered a dozen eggs and a jar of plastic relish...

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3.9

I payed fot my box but I didn't get it.

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5

Fantastic customer service, excellent quality products, fair prices.

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Urthbox and Fresh Direct Most Critical Reviews

Lowest rated reviews
1

Not customer friendly and overpriced. Received this as a gift, but they put me on auto-renew so now I am stuck for...

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1

This morning I expected a delivery 8-10am. I went around the block to walk my dog at exactly 8:05am. At 8:14am I got a...

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1

Worst customer service.
Rude, talk down to you.
Called beacuse i got it as a gift for the first 3 months and wssnt i...

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1

Truck m1031 plate#66620*me almost ran my mother over in a wheel chair truck road raging with taxi

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Urthbox and Fresh Direct Latest Reviews

Recent published reviews
1

Wanted to gift the box to my mom for her birthday. Didn't know we had to pick it our self... what's the surprise in...

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5

Fresh Direct was immediately responsive to our missing groceries (one bag didn't arrive) and sent replacements the same...

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1

I never received an item I ordered and you guys put me on a reoccurring surface with you that I did not ask for

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No votes

Trying to get in touch with Anyone to talk job opportunities

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Urthbox and Fresh Direct Products and Services

Most reviewed product and services
  • Urthbox Subscription (120 reviews)
  • Urthbox Food Free Trial (62 reviews)
  • Urthbox Free Trial (27 reviews)
  • Fresh Direct Delivery Service (42 reviews)
  • Fresh Direct Shipping Service (1 review)