PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Peapod and Fresh Direct as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Peapod
Fresh Direct

Peapod and Fresh Direct Overview

Total reviews 203 83
Company responses 0 0
Issues resolved 3 1

Peapod and Fresh Direct Consumer Ratings

Rank
26 out of 263 in Food Delivery category
25 out of 263 in Food Delivery category
Customer service
20 in category
27 in category
Website
35 in category
25 in category
Reliability
22 in category
26 in category
Product or Service Quality
17 in category
25 in category

Peapod and Fresh Direct Rating Details

Customer service
1.9 (87 reviews)
1.7 (39 reviews)
Reviewer's quote

...I waited 1 hour on hold for customer service on 2 diiferent libes - 1 with an annoying AI assistant that cant assist anything. So unable to order. Ghostwd by peapod..

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...The whole experience was unpleasant, the website poor and the customer service didn't give me any options which helped me at all. If you want a stressful experience I suggest you try shopping here..

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Website
2.5 (85 reviews)
2.9 (34 reviews)
Reviewer's quote

...Peapod website did not recognize my username and password. When, I attempted to reset my password. Their website did not recognize my email address...

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You cannot call them as they are making sure the wait time is so long that you get disconnected-they do not answer contact from their website nor Facebook. It is nice to know that by being a loyal customer for over five years when push comes to shove they treat you like (fill in blank) and you are...

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Reliability
2 (84 reviews)
1.8 (37 reviews)
Reviewer's quote

Driver was double parked and refused to move.

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Fresh Direct refuses to allow me to delete my credit card -- This company is HORRIBLE.

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Product or Service Quality
2.5 (80 reviews)
2 (32 reviews)
Reviewer's quote

...I do not want this order and there is NO CUSTOMER SERVICE AVAILABLE..

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I called customer service; my delivery was left at the wrong address! Now waiting, late for work, a Ryder rental truck pulled up, not a FreshDirect delivery person, with the wrong dairy product. FreshDirect had outsourced its delivery, and was also out of many items. Customer service agreed to...

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Peapod and Fresh Direct Pros and Cons

Pros
  • Ease of ordering
  • Usually all delivery people
  • Grocery delivery
  • Delivery staff
  • When my order is actually complete
  • Diversity of items
Cons
  • Customer service
  • No concern for customer
  • Waiting for delivery slot to open
  • Missing items
  • Customer service attitude
  • Out of stock items

Peapod and Fresh Direct Most Positive Reviews

Top rated reviews
5

This has been an ongoing problem for years, yes I said years, and I have the billing recipts to prove it. Weights. For...

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5

I received an order from you on Sunday June 12th.
Among other things I ordered a dozen eggs and a jar of plastic relish...

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5

We love PeaPod, and the guys have always been great. Until today. I was home but didnt answer the door. My elderly...

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5

Fantastic customer service, excellent quality products, fair prices.

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Peapod and Fresh Direct Most Critical Reviews

Lowest rated reviews
1

Hello my name is Genae Francis. I am very disappointed with your customer service system. I have been calling for...

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1

This morning I expected a delivery 8-10am. I went around the block to walk my dog at exactly 8:05am. At 8:14am I got a...

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1

So, once again, I woke up early on a Sunday to wait for a 6:00-8:00 am delivery. Lo and behold, at 8:30, I was forced...

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1

Truck m1031 plate#66620*me almost ran my mother over in a wheel chair truck road raging with taxi

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Peapod and Fresh Direct Latest Reviews

Recent published reviews
1

Driver was double parked and refused to move.

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5

Fresh Direct was immediately responsive to our missing groceries (one bag didn't arrive) and sent replacements the same...

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No votes

BOYCOTTI have been told that their drivers can refuse to bring up groceries 13 steps to my second floor apartment. I am...

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No votes

Trying to get in touch with Anyone to talk job opportunities

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Peapod and Fresh Direct Products and Services

Most reviewed product and services
  • Peapod Delivery Service (62 reviews)
  • Peapod Vehicle Driver (20 reviews)
  • Peapod Customer Care (18 reviews)
  • Fresh Direct Delivery Service (42 reviews)
  • Fresh Direct Customer Care (5 reviews)
  • Fresh Direct Shipping Service (1 review)