PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Peapod and Fresh Direct as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Peapod
Fresh Direct

Peapod and Fresh Direct Overview

Total reviews
107
75
Company responses
0
0
Issues resolved
2
0

Peapod was first mentioned on PissedConsumer on Jul 20, 2012 and since then this brand received 107 reviews. It is 32 reviews more than Fresh Direct received since Dec 22, 2007.

Peapod and Fresh Direct Consumer Ratings

Rank
12 out of 340 in Food Delivery category
20 out of 340 in Food Delivery category
Customer service
11 in category
29 in category
Website
25 in category
12 in category
Staff
11 in category
20 in category

According to consumer ratings and reviews, Peapod ranks 8 points higher in the Food Delivery category than Fresh Direct. People gave Peapod 2.4 stars for Customer service criterion in Food Delivery category and it is 102 points higher than the worst rated brand in this category. At the same time, Fresh Direct was rated 1.6 stars for Customer service criterion in this category and it is 84 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Fresh Direct has a higher rating than Peapod. Regarding Staff criterion, consumers gave Peapod 2.3 stars and it is 90% greater than other in category. Fresh Direct however was rated 1.9 stars and it is 82% greater than other in category.

Peapod and Fresh Direct Rating Details

Customer service
2.4 (49 reviews)
1.6 (34 reviews)
Reviewer's quote

Tried to call customer service - 22 minute waits twice - Stupidly ordered for a relative some groceries and that was just a few days ago - here again tried to utilize 'their' ten dollar coupon - it was now a different coupon and once again no surprise I guess here - the coupon didn't go through....

Debbie L

...The whole experience was unpleasant, the website poor and the customer service didn't give me any options which helped me at all. If you want a stressful experience I suggest you try shopping here..

Abbi
Website
2.8 (48 reviews)
3 (31 reviews)
Reviewer's quote

...Their website has gone down and I can't access my order, nor can I get a customer service rep on the phone. I'm no longer ordering with this service. It started out great, and then went downhill fast..

Lisa D

I reluctantly started using Instacart - reluctantly because their website is nowhere near as sophisticated at FD. However, I have been pleasantly surprised at their service. For one thing, you can indicate alternative products if your choice is unavailable, and your shopper texts you in real time...

Lee C
Staff
2.3 (46 reviews)
1.9 (30 reviews)
Reviewer's quote

...A loss of a $115 sale plus staff resources and future business. Exhausting resources and losing money because of an inexperienced and unprofessional front line staff member. Due to this experience, I am switching services...

Linda K

...The only good part of Fresh Direct is that the delivery staff is always so nice..

Davia D

Peapod and Fresh Direct Pros and Cons

Pros
  • Ease of ordering
  • Usually all delivery people
  • Website ordering ease
  • Delivery staff
  • When my order is actually complete
  • Sometimes grocery items arrive
Cons
  • Customer service
  • Worries about things going amuck at work
  • Texting me
  • Missing items
  • Customer service attitude
  • Out of stock items

Peapod and Fresh Direct Most Positive Reviews

Top rated reviews
5

This has been an ongoing problem for years, yes I said years, and I have the billing recipts to prove it. Weights. For...

5

I received an order from you on Sunday June 12th.
Among other things I ordered a dozen eggs and a jar of plastic relish...

Peapod and Fresh Direct Most Critical Reviews

Lowest rated reviews
1

Hello my name is Genae Francis. I am very disappointed with your customer service system. I have been calling for...

1

This morning I expected a delivery 8-10am. I went around the block to walk my dog at exactly 8:05am. At 8:14am I got a...

Peapod and Fresh Direct Latest Reviews

Recent published reviews
1

Man oh man - ordered a week ago for ourselves and tried to utilize 'their' ten dollar coupon - no success no matter how...

Read all 107 reviews
1

I placed my first order, and they screwed it up. I spent 1 hour 20 mins on the phone with an offshore idiot who told me...

Read all 75 reviews

Peapod and Fresh Direct Products and Services

Most reviewed product and services
  • Peapod Delivery Service (32 reviews)
  • Peapod Vehicle Driver (18 reviews)
  • Peapod Customer Care (14 reviews)
  • Fresh Direct Delivery Service (39 reviews)
  • Fresh Direct Customer Care (5 reviews)
  • Fresh Direct Shipping Service (1 review)