PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Instacart and Fresh Direct as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Instacart
Fresh Direct

Instacart and Fresh Direct Overview

Total reviews
1900
83
Company responses
0
0
Issues resolved
23
1

Instacart and Fresh Direct Consumer Ratings

Rank
48 out of 261 in Food Delivery category
23 out of 261 in Food Delivery category
Customer service
33 in category
26 in category
Reliability
31 in category
25 in category
Product or Service Quality
35 in category
24 in category
Website
59 in category
23 in category

Instacart and Fresh Direct Rating Details

Customer service
1.5 (800 reviews)
1.7 (39 reviews)
Reviewer's quote

TERRIBLE CUSTOMER SERVICE, TERRIBLE DELIVERY ON THIS ORDER. THEY MISSED THEIR DELIVERY PROMISE WHEN THE ORDER WAS COMPLETED IN FIVE MINUTES AND THEY SAID IT WAS GOING TO TAKE 2 PLUS HOURS TO DELIVER TO ME WHICH IS 5 MILES FROM MY HOME!!! AND IT TOOK NEARLY 20 MINUTES, MOST OF THE TIME ON HOLD, WITH...

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...The whole experience was unpleasant, the website poor and the customer service didn't give me any options which helped me at all. If you want a stressful experience I suggest you try shopping here..

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Reliability
1.6 (733 reviews)
1.8 (37 reviews)
Reviewer's quote

...The most basic things you have to have as a service is consistency and reliability. Instacart doesn't make the cut..

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Fresh Direct refuses to allow me to delete my credit card -- This company is HORRIBLE.

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Product or Service Quality
1.8 (729 reviews)
2 (32 reviews)
Reviewer's quote

So I basically lost $18 total- $8 of merchandise, an additional $4 for delivery, $3 for tip and $3 for a service fee when NO Services were rendered. The worst part, after all the hassle and stress I still have to go back and pick up my own groceries! Needless to say I will never use their services...

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I called customer service; my delivery was left at the wrong address! Now waiting, late for work, a Ryder rental truck pulled up, not a FreshDirect delivery person, with the wrong dairy product. FreshDirect had outsourced its delivery, and was also out of many items. Customer service agreed to...

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Website
1.8 (725 reviews)
2.9 (34 reviews)
Reviewer's quote

Everytime I log in, I am rejected, and then I set up a new password, still rejected. Have been using Instacart the past four months, but now impossible. What in the $$#@** world is going on with your website? I use a computer, not an app. I'm about to cancel, but even doing that is impossible, as...

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You cannot call them as they are making sure the wait time is so long that you get disconnected-they do not answer contact from their website nor Facebook. It is nice to know that by being a loyal customer for over five years when push comes to shove they treat you like (fill in blank) and you are...

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Instacart and Fresh Direct Pros and Cons

Pros
  • Convenience
  • Having groceries delivered
  • Convience
  • Delivery staff
  • When my order is actually complete
  • Diversity of items
Cons
  • Customer service
  • Totally disinterested customer service
  • Customer service sucks
  • Missing items
  • Customer service attitude
  • Out of stock items

Instacart and Fresh Direct Most Positive Reviews

Top rated reviews
5

Never had an issue, I order every few days. The shoppers are good, I unserstand that I pay for the convenience of this...

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5

I received an order from you on Sunday June 12th.
Among other things I ordered a dozen eggs and a jar of plastic relish...

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5

Originally I thought that I had one of the 4 items but I found it and called to make sure the young lady that delivered...

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5

Fantastic customer service, excellent quality products, fair prices.

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Instacart and Fresh Direct Most Critical Reviews

Lowest rated reviews
1

I placed an order for groceries. I received confirmation. Order never arrived. Spent hours, 5, on the phone. Excuses. Ho...

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1

This morning I expected a delivery 8-10am. I went around the block to walk my dog at exactly 8:05am. At 8:14am I got a...

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1

Please do NOT order any with Instacart. They are really a Fraud People who show an Amount during Checkout (accepting...

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1

Truck m1031 plate#66620*me almost ran my mother over in a wheel chair truck road raging with taxi

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Instacart and Fresh Direct Latest Reviews

Recent published reviews
No votes

I'm sorry I wrote it above I need to place a simple order maybe I can do it with you online and give you all my info....

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No votes

Trying to get in touch with Anyone to talk job opportunities

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1.1

yes, i accepted a batch todau in a different county. I drove 1 hour only to be tld that I was at the wrong kroger, so i...

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1

Had to cancel order because over 90 minutes late, past 3 hour window, and they cant even say when order will get here....

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Instacart and Fresh Direct Products and Services

Most reviewed product and services
  • Instacart Delivery Service (521 reviews)
  • Instacart Customer Care (230 reviews)
  • Instacart Account (81 reviews)
  • Fresh Direct Delivery Service (41 reviews)
  • Fresh Direct Customer Care (5 reviews)
  • Fresh Direct Shipping Service (1 review)