PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Fresenius Medical Care and Simonmed Imaging as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Fresenius Medical Care
Simonmed Imaging

Fresenius Medical Care and Simonmed Imaging Overview

Total reviews
260
128
Company responses
0
0
Issues resolved
2
1

Fresenius Medical Care was first mentioned on PissedConsumer on Jan 1, 2010 and since then this brand received 260 reviews. It is 132 reviews more than Simonmed Imaging received since Feb 25, 2015. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Fresenius Medical Care customer support team and Simonmed Imaging customer service.

Fresenius Medical Care and Simonmed Imaging Consumer Ratings

Rank
250 out of 2944 in Hospitals, Clinics and Medical Centers category
323 out of 2944 in Hospitals, Clinics and Medical Centers category
Customer service
193 in category
243 in category
Staff
243 in category
284 in category
Product or Service Quality
161 in category
250 in category

According to consumer ratings and reviews, Fresenius Medical Care ranks 73 points higher in the Hospitals, Clinics and Medical Centers category than Simonmed Imaging. People gave Fresenius Medical Care 1.6 stars for Customer service criterion in Hospitals, Clinics and Medical Centers category and it is 574 points higher than the worst rated brand in this category. At the same time, Simonmed Imaging was rated 1.3 stars for Customer service criterion in this category and it is 524 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Fresenius Medical Care has a higher rating than Simonmed Imaging. Regarding Product or Service Quality criterion, consumers gave Fresenius Medical Care 1.9 stars and it is 79% greater than other in category. Simonmed Imaging however was rated 1.4 stars and it is 67% greater than other in category.

Fresenius Medical Care and Simonmed Imaging Rating Details

Customer service
1.6 (123 reviews)
1.3 (70 reviews)
Reviewer's quote

Have an appointment time of 9 am. I guessed you call staff meetings at the same time. My time is important as well, am I not a patient/customer. Do we we really need to reveal to media how much each visit costs. Staff your location accordingly.

Matthew R

...Worst customer service and even when you talk with a supervisor they do not care. We will not refer or use Simon Med ever again..

PissedConsumer1724910
Staff
1.8 (122 reviews)
1.6 (73 reviews)
Reviewer's quote

...Its not to be comfortable for the patients only for the staff. We shouldn't have to sit in a chair with several blankets and hats on our heads. Its not right...

Denise M

The staff there are usually cold, robotic, never smile and appear very stressed. Patients are usually treated like a number and I have even seen people talked down to. There was another African American man that was a tech that worked in the back with fantastic customer service too, he would laugh...

Jamie L
Product or Service Quality
1.9 (110 reviews)
1.4 (58 reviews)
Reviewer's quote

Gave the Brownwood TX center two weeks notice my mother was going out of town and they waited until last minute to schedule out of town dialysis and they then could not find a dialysis center for her to go to. We could not leave as scheduled as we can not take the chance that my mom would not have...

Carrie T

Office overcharged me on deductible- I called back after getting home and confirmed with my insurancecompany the correct deductible your billing department said I was incorrect- they wanted to hear from my insurance company- I advised my insurance company who did call your company and explained I...

Larry H

Fresenius Medical Care and Simonmed Imaging Pros and Cons

Pros
  • Some of the staff
  • Patients
  • Taking care of patients
  • Proximity
  • No pros
  • Employees
Cons
  • Quality of service
  • Doctors and clinic manager
  • Unqualified staff
  • Front desk
  • Wait time
  • Patient carecustomer service

Fresenius Medical Care and Simonmed Imaging Most Positive Reviews

Top rated reviews
5

I have a very serious problem the channels on the tv are not working.
And the screen that the techs use never work
The c...

5

Went for a CTA scan March 5th 2019 at the Pecos Road location in Gilbert. I'm not sure why they don't realize that if...

Fresenius Medical Care and Simonmed Imaging Most Critical Reviews

Lowest rated reviews
1

The dialysis center in Clermont FLORIDA is the worst run center I have been in. It is always understaffed, it is not as...

1

First I had to travel 20 miles to the location, when I pulled into the location they call me tell me their a hour behin...

Fresenius Medical Care and Simonmed Imaging Latest Reviews

Recent published reviews
1

1. the temperature in the center is very cold. No patient should be sitting in the chair for hours while the air conditi...

Read all 260 reviews
1

I work for a health care professional, and we have many patients that use simon med they take forever to answer the...

Read all 128 reviews

Fresenius Medical Care and Simonmed Imaging Products and Services

Most reviewed product and services
  • Fresenius Medical Care Medical Care (76 reviews)
  • Fresenius Medical Care Customer Care (38 reviews)
  • Fresenius Medical Care Manager (23 reviews)
  • Simonmed Imaging Customer Care (33 reviews)
  • Simonmed Imaging Mri Procedure (9 reviews)
  • Simonmed Imaging Medical Care (9 reviews)