PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Freightquote and UPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Freightquote
UPS

Freightquote and UPS Overview

Total reviews 159 5890
Company responses 0 0
Issues resolved 1 28

Freightquote and UPS Consumer Ratings

Rank
174 out of 1088 in Transportation and Logistics category
175 out of 1088 in Transportation and Logistics category
Customer service
135 in category
145 in category
Website
132 in category
161 in category
Diversity of Products or Services
99 in category
136 in category
Product or Service Quality
120 in category
124 in category

Freightquote and UPS Rating Details

Customer service
1.3 (44 reviews)
1.2 (1610 reviews)
Reviewer's quote

Their customer service sucks and they told me that I should have opened up the box and inspected it before signing the shipper. Pretty sure the truck driver would not ant to wait around to do this and never have I had to do this with any other carrier. Anyone reading they should be advised not to...

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My sister and I are medically exempt from wearing a mask and this customer service guy named Aaron yelled at us staying no mask no service!!! We had to walk out..

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Website
1.9 (28 reviews)
1.6 (1215 reviews)
Reviewer's quote

...And when you ask Freightquote about it, they won't even give you the time of day,,,,No customer service skills at all! I will be blasting this on every website blog,email list consumer list,Craigslist, and every other list I can get! And everyone that I recommended to Freightquote will be leaving as well. Consumers...

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I usually have to go to the website where I made a purchase and tracked it own to the distribution location. I often see a package sitting at a shipping location for up to 4 days, according to their poor tracking system. I have had previous experience where I was sent to various distribution...

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Diversity of Products or Services
1.9 (28 reviews)
1.5 (1022 reviews)
Reviewer's quote

They overcharged me for a shipment from a trade show after quoting mea lower price. Stating it was the carrier fault.book direct and use a prepaid card.

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So I contacted customer services as advised. After spending 40 mins giving details I wasn't offered a sensible way Of sending the documents the idiot I spoke to never had a clue on the procedure no tracking coded address and told to pay the driver in cash. However, the driver turned up who knew...

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Product or Service Quality
1.4 (26 reviews)
1.3 (1252 reviews)
Reviewer's quote

I have used this company in the past and had a horrible customer service experience. I then tried again years later thinking maybe they have improved their service but I was sorely mistaken. I am not new to shipping and currently spend 7 figures in shipping every year via Ocean, LTL, truckload and...

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...Not exactly great service. No one to communicate to since no one knows anything about it. Please advise..

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Freightquote and UPS Pros and Cons

Pros
  • Ease of buying the service online
  • Sales people were very helpful
  • Lots of price options
  • Tracking tool
  • Tracking our packages
  • Respectful but useless customer service staff
Cons
  • Bad customer service
  • Additional charges
  • Failure to keep customer informed
  • Poor customer service
  • Delivery
  • Unethical business practices

Freightquote and UPS Most Positive Reviews

Top rated reviews
5

I am an aproved carrier serving as an owner operator and I take great pride in servicing you, the customer. I can tell...

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5

The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

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4.3

I am personally Extreamly Happy with freightqoute, you could pay alot more. I learned very quickly that you need to spec...

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5

The package arrived to my country in a day and I was pleased, but from that time I´m waiting for 8 days and I still have...

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Freightquote and UPS Most Critical Reviews

Lowest rated reviews
1

they quoted me $200.00 and after a month they charged my credit card another $270.00 .when i asked them why and after...

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1

my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

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1


These guys are charging me $120.00 more than quoted and charging my acct a month after delivery that's a sustaintial am...

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1

Told they would do paperwork at time of pickup. They could not and I was told they would just take my package without...

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Freightquote and UPS Latest Reviews

Recent published reviews
1

They overcharged me for a shipment from a trade show after quoting me
a lower price. Stating it was the carrier fault.
boo...

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1

Ups driver just cut me off ,and he was parked all the time ..disrespectful black man was keep staring at me and cussing...

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1

Terrible choice of freight transfer, they overcharged us $160 because we didn't have a dock, but we did have a dock,...

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No votes

I work at ups in sumter 825 electric drive. Jeff Stewart is my boss this is my third week and I still haven't been paid.

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Freightquote and UPS Products and Services

Most reviewed product and services
  • Freightquote Shipping Service (47 reviews)
  • Freightquote Delivery Service (34 reviews)
  • Ups Delivery Service (1928 reviews)
  • Ups Vehicle Driver (197 reviews)
  • Ups Pick Up Service (122 reviews)