PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Freightquote and UPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Freightquote
UPS

Freightquote and UPS Overview

Total reviews
159
5650
Company responses
0
0
Issues resolved
1
27

UPS was first mentioned on PissedConsumer on Apr 5, 2007 and since then this brand received 5650 reviews. It is 5491 reviews more than Freightquote received since Aug 28, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Freightquote customer support team than with UPS customer service.

Freightquote and UPS Consumer Ratings

Rank
153 out of 1509 in Transportation and Logistics category
154 out of 1509 in Transportation and Logistics category
Customer service
118 in category
127 in category
Diversity of Products or Services
87 in category
118 in category
Website
119 in category
141 in category

According to consumer ratings and reviews, Freightquote ranks 1 points higher in the Transportation and Logistics category than UPS. People gave Freightquote 1.3 stars for Customer service criterion in Transportation and Logistics category and it is 271 points higher than the worst rated brand in this category. At the same time, UPS was rated 1.2 stars for Customer service criterion in this category and it is 262 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Freightquote has a higher rating than UPS. Regarding Website criterion, consumers gave Freightquote 1.9 stars and it is 69% greater than other in category. UPS however was rated 1.6 stars and it is 64% greater than other in category.

Freightquote and UPS Rating Details

Customer service
1.3 (44 reviews)
1.2 (1474 reviews)
Reviewer's quote

Their customer service sucks and they told me that I should have opened up the box and inspected it before signing the shipper. Pretty sure the truck driver would not ant to wait around to do this and never have I had to do this with any other carrier. Anyone reading they should be advised not to...

Steve E

... can the picture (which had sentimental value) and the book be ruined to the point of deciding to just through it away? I have spoken with the store, Canadian customer service and the American customer service with all telling me to contact each other. I accept that the package could have been packed better, though I cannot accept that the contents were simply discarded. I valued the contents at $200...

Shalanda
Diversity of Products or Services
1.9 (28 reviews)
1.5 (924 reviews)
Reviewer's quote

They overcharged me for a shipment from a trade show after quoting mea lower price. Stating it was the carrier fault.book direct and use a prepaid card.

Ron b

...I shipped products from China to the Philippines and tracked the package. On the fifth day from the time it was shipped, it said on tracking that they tried to deliver and I wasn't there. BS!!! I was there and there were other people there in that address, too...

Mary M
Website
1.9 (28 reviews)
1.6 (1101 reviews)
Reviewer's quote

...And when you ask Freightquote about it, they won't even give you the time of day,,,,No customer service skills at all! I will be blasting this on every website blog,email list consumer list,Craigslist, and every other list I can get! And everyone that I recommended to Freightquote will be leaving as well. Consumers...

PissedConsumer543268

...Their website says its suppose to be delivered today by end of day. Guess what, now the rep says its lost in transit. 3 weeks ago they delivered my order to a completely different address...

Rhonda W

Freightquote and UPS Pros and Cons

Pros
  • Ease of buying the service online
  • Sales people were very helpful
  • Lots of price options
  • Tracking tool
  • Tracking our packages
  • Its just this order i am very upset with ups about
Cons
  • Bad customer service
  • Additional charges
  • Failure to keep customer informed
  • Poor customer service
  • Delivery
  • Customer service agent

Freightquote and UPS Most Positive Reviews

Top rated reviews
5

I am an aproved carrier serving as an owner operator and I take great pride in servicing you, the customer. I can tell...

5

The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

Freightquote and UPS Most Critical Reviews

Lowest rated reviews
1

they quoted me $200.00 and after a month they charged my credit card another $270.00 .when i asked them why and after...

1

my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

Freightquote and UPS Latest Reviews

Recent published reviews
1

They overcharged me for a shipment from a trade show after quoting me
a lower price. Stating it was the carrier fault.
boo...

Read all 159 reviews
1

I ordered some Saw Palmetto my doctor suggested I start immediately. I ordered Nov 23,2019. It just came yesterday....

Read all 5650 reviews

Freightquote and UPS Products and Services

Most reviewed product and services
  • Freightquote Shipping Service (47 reviews)
  • Freightquote Delivery Service (34 reviews)
  • Ups Delivery Service (1863 reviews)
  • Ups Customer Care (263 reviews)
  • Ups Vehicle Driver (183 reviews)