PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rl Carriers and Freightquote as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rl Carriers

Rl Carriers

Has Verified Representatives
2.0
Rl Carriers
Freightquote

Rl Carriers and Freightquote Overview

Total reviews
146
159
Company responses
54
0
Issues resolved
3
1

Rl Carriers and Freightquote Consumer Ratings

Rank
83 out of 1035 in Transportation and Logistics category
163 out of 1035 in Transportation and Logistics category
Customer service
88 in category
125 in category
Product or Service Quality
109 in category
115 in category
Tracking Tool
59 in category
111 in category
Turnaround Time
126 in category
86 in category

Rl Carriers and Freightquote Rating Details

Customer service
1.5 (51 reviews)
1.3 (44 reviews)
Reviewer's quote

...I called on 2:45 why my package not coming? After transferred 6 different customer service i got an answer that package is sill "on their dock" That 's SANGER, TX location...

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Their customer service sucks and they told me that I should have opened up the box and inspected it before signing the shipper. Pretty sure the truck driver would not ant to wait around to do this and never have I had to do this with any other carrier. Anyone reading they should be advised not to...

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Product or Service Quality
1.4 (46 reviews)
1.4 (26 reviews)
Reviewer's quote

At 5:45 pm I called their so called customer service and after I was on hold for 17 minutes until a csr asked me what I needed help with. I asked why my delivery hasn't arrived yet their website states it is scheduled for "on time". She places me on hold for another 10 minutes then she answers by...

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I have used this company in the past and had a horrible customer service experience. I then tried again years later thinking maybe they have improved their service but I was sorely mistaken. I am not new to shipping and currently spend 7 figures in shipping every year via Ocean, LTL, truckload and...

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Tracking Tool
1.9 (42 reviews)
1.4 (21 reviews)
Reviewer's quote

...My tracking number: PRO I656407989 UNREAL! Ikaika Nakoa..

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They overcharged me for a shipment from a trade show after quoting mea lower price. Stating it was the carrier fault.book direct and use a prepaid card.

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Turnaround Time
1.2 (41 reviews)
1.6 (23 reviews)
Reviewer's quote

...I have called numerous time to R & L which then tries to call the delivery company but they don't pick up the phone. I asked for the engine to be shipped back to R & L so I could go and pick it up. Still on going..

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I am a medium sized Ebay seller and from time to time I sell items that are too large for usps so in an effort to find more reasonable shipping then ups or fedex freight I used Freightquote a few times. My last shipment with this company was LOST not damaged but lost. All shipping companies will...

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Rl Carriers and Freightquote Pros and Cons

Pros
  • Attitude of all personnel i had contact with
  • Ease of communication
  • Website
  • Ease of buying the service online
  • Sales people were very helpful
  • Lots of price options
Cons
  • Unprofessionalism
  • R l carriers not reliable
  • Lack of empathy
  • Bad customer service
  • Additional charges
  • Failure to keep customer informed

Rl Carriers and Freightquote Most Positive Reviews

Top rated reviews
5

My shipment showed up 2 days early due to a mix-up at the sellers end and I wasn't available. R&L's staff -...

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5

I am an aproved carrier serving as an owner operator and I take great pride in servicing you, the customer. I can tell...

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5

Was worried about my shipment after reading so many negative reviews. Happy to say absolutely no issues to report....

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4.3

I am personally Extreamly Happy with freightqoute, you could pay alot more. I learned very quickly that you need to spec...

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Rl Carriers and Freightquote Most Critical Reviews

Lowest rated reviews
1

I sent three shipments through R+L Carriers from Oakland. One 3 pallet shipment to Reno which made it. The others...

On...

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1

they quoted me $200.00 and after a month they charged my credit card another $270.00 .when i asked them why and after...

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1

R+L carriers inflates weights and changes classifications to increase cost, leaving customer with no option but to pay...

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1


These guys are charging me $120.00 more than quoted and charging my acct a month after delivery that's a sustaintial am...

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Rl Carriers and Freightquote Latest Reviews

Recent published reviews
1

I had a delivery time of 10 AM to 2 PM driver showed up at 5:39 PM with a nasty attitude. I telephone the company three...

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1

They overcharged me for a shipment from a trade show after quoting me
a lower price. Stating it was the carrier fault.
boo...

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5

The item came from Wisconsin to New York in less than a week I was provided a phone number and also a tracking number...

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1

Terrible choice of freight transfer, they overcharged us $160 because we didn't have a dock, but we did have a dock,...

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Rl Carriers and Freightquote Products and Services

Most reviewed product and services
  • Rl Carriers Shipping Service (27 reviews)
  • Rl Carriers Delivery Service (22 reviews)
  • Rl Carriers Vehicle Driver (8 reviews)
  • Freightquote Shipping Service (47 reviews)
  • Freightquote Delivery Service (34 reviews)