PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Freightquote and Rl Carriers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rl Carriers

Rl Carriers

Has verified representatives
1.9
Freightquote
Rl Carriers

Freightquote and Rl Carriers Overview

Total reviews
159
142
Company responses
0
50
Issues resolved
1
2

Freightquote was first mentioned on PissedConsumer on Aug 28, 2007 and since then this brand received 159 reviews. It is 17 reviews more than Rl Carriers received since Jul 16, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Freightquote customer support team and Rl Carriers customer service.

Freightquote and Rl Carriers Consumer Ratings

Rank
156 out of 1689 in Transportation and Logistics category
90 out of 1689 in Transportation and Logistics category
Customer service
118 in category
101 in category
Website
121 in category
125 in category
Diversity of Products or Services
87 in category
123 in category

According to consumer ratings and reviews, Rl Carriers ranks 66 points higher in the Transportation and Logistics category than Freightquote. People gave Freightquote 1.3 stars for Customer service criterion in Transportation and Logistics category and it is 264 points higher than the worst rated brand in this category. At the same time, Rl Carriers was rated 1.4 stars for Customer service criterion in this category and it is 281 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Freightquote has a higher rating than Rl Carriers. Regarding Diversity of Products or Services criterion, consumers gave Freightquote 1.9 stars and it is 77% greater than other in category. Rl Carriers however was rated 1.4 stars and it is 68% greater than other in category.

Freightquote and Rl Carriers Rating Details

Customer service
1.3 (44 reviews)
1.4 (48 reviews)
Reviewer's quote

Their customer service sucks and they told me that I should have opened up the box and inspected it before signing the shipper. Pretty sure the truck driver would not ant to wait around to do this and never have I had to do this with any other carrier. Anyone reading they should be advised not to...

Steve E

I am a purchaser for an automotive supply jobber in southern Indiana. My company has consistent problems with skids arriving damaged or missing products whenever our vendors use R&L to deliver our orders in this region. Fortunately, most of the time, the products have only been damaged just to the...

PissedConsumer1677498
Website
1.9 (28 reviews)
1.8 (38 reviews)
Reviewer's quote

...And when you ask Freightquote about it, they won't even give you the time of day,,,,No customer service skills at all! I will be blasting this on every website blog,email list consumer list,Craigslist, and every other list I can get! And everyone that I recommended to Freightquote will be leaving as well. Consumers...

PissedConsumer543268

I asked why my delivery hasn't arrived yet their website states it is scheduled for "on time". She places me on hold for another 10 minutes then she answers by saying "thank you for holding" and then hangs up on me. I called back and after being on hold for another 15 minutes I'm told that they...

PissedConsumer1567770
Diversity of Products or Services
1.9 (28 reviews)
1.4 (36 reviews)
Reviewer's quote

I have used this company in the past and had a horrible customer service experience. I then tried again years later thinking maybe they have improved their service but I was sorely mistaken. I am not new to shipping and currently spend 7 figures in shipping every year via Ocean, LTL, truckload and...

Jeffrey K

Damaged my engine & told me i couldnt inspect/touch my Freight until I signed for it! Then later find out my engine was bouncing around inside of the crate and put a whole in the side of the timing housing!If they do anything funny its because they know somethings off and get ready to spend more...

LLOYD J

Freightquote and Rl Carriers Pros and Cons

Pros
  • Ease of buying the service online
  • Sales people were very helpful
  • Lots of price options
  • Attitude of all personnel i had contact with
  • Ease of communication
  • Website
Cons
  • Bad customer service
  • Additional charges
  • Failure to keep customer informed
  • Unprofessionalism
  • R l carriers not reliable
  • Lack of empathy

Freightquote and Rl Carriers Most Positive Reviews

Top rated reviews
5

I am an aproved carrier serving as an owner operator and I take great pride in servicing you, the customer. I can tell...

5

My shipment showed up 2 days early due to a mix-up at the sellers end and I wasn't available. R&L's staff -...

Freightquote and Rl Carriers Most Critical Reviews

Lowest rated reviews
1

they quoted me $200.00 and after a month they charged my credit card another $270.00 .when i asked them why and after...

1

I sent three shipments through R+L Carriers from Oakland. One 3 pallet shipment to Reno which made it. The others...

On...

Freightquote and Rl Carriers Latest Reviews

Recent published reviews
1

They overcharged me for a shipment from a trade show after quoting me
a lower price. Stating it was the carrier fault.
boo...

Read all 159 reviews

A gentleman driver from r&;l Carriers name Richard had three boxes two were way up front in the one down at the end...

Read all 142 reviews

Freightquote and Rl Carriers Products and Services

Most reviewed product and services
  • Freightquote Shipping Service (47 reviews)
  • Freightquote Delivery Service (34 reviews)
  • Rl Carriers Shipping Service (27 reviews)
  • Rl Carriers Delivery Service (21 reviews)
  • Rl Carriers Vehicle Driver (7 reviews)