PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Freightquote and Rl Carriers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rl Carriers

Rl Carriers

Has Verified Representatives
2.0
Freightquote
Rl Carriers

Freightquote and Rl Carriers Overview

Total reviews
159
146
Company responses
0
54
Issues resolved
1
3

Freightquote and Rl Carriers Consumer Ratings

Rank
163 out of 1034 in Transportation and Logistics category
83 out of 1034 in Transportation and Logistics category
Customer service
125 in category
88 in category
Diversity of Products or Services
92 in category
123 in category
Website
120 in category
126 in category
Product or Service Quality
114 in category
110 in category

Freightquote and Rl Carriers Rating Details

Customer service
1.3 (44 reviews)
1.5 (51 reviews)
Reviewer's quote

Their customer service sucks and they told me that I should have opened up the box and inspected it before signing the shipper. Pretty sure the truck driver would not ant to wait around to do this and never have I had to do this with any other carrier. Anyone reading they should be advised not to...

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...I called on 2:45 why my package not coming? After transferred 6 different customer service i got an answer that package is sill "on their dock" That 's SANGER, TX location...

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Diversity of Products or Services
1.9 (28 reviews)
1.5 (38 reviews)
Reviewer's quote

They overcharged me for a shipment from a trade show after quoting mea lower price. Stating it was the carrier fault.book direct and use a prepaid card.

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...But I just lost over $1,400 yesterday and now $800 today due to their terrible services. Additionally, I angered a major client..

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Website
1.9 (28 reviews)
1.8 (39 reviews)
Reviewer's quote

...And when you ask Freightquote about it, they won't even give you the time of day,,,,No customer service skills at all! I will be blasting this on every website blog,email list consumer list,Craigslist, and every other list I can get! And everyone that I recommended to Freightquote will be leaving as well. Consumers...

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I asked why my delivery hasn't arrived yet their website states it is scheduled for "on time". She places me on hold for another 10 minutes then she answers by saying "thank you for holding" and then hangs up on me. I called back and after being on hold for another 15 minutes I'm told that they...

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Product or Service Quality
1.4 (26 reviews)
1.4 (46 reviews)
Reviewer's quote

I have used this company in the past and had a horrible customer service experience. I then tried again years later thinking maybe they have improved their service but I was sorely mistaken. I am not new to shipping and currently spend 7 figures in shipping every year via Ocean, LTL, truckload and...

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...The product been in Houston since Saturday last week. Im very pissed its going to rain tommrow 100present. Joe ferguson!..

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Freightquote and Rl Carriers Pros and Cons

Pros
  • Ease of buying the service online
  • Sales people were very helpful
  • Lots of price options
  • Attitude of all personnel i had contact with
  • Ease of communication
  • Website
Cons
  • Bad customer service
  • Additional charges
  • Failure to keep customer informed
  • Unprofessionalism
  • R l carriers not reliable
  • Lack of empathy

Freightquote and Rl Carriers Most Positive Reviews

Top rated reviews
5

I am an aproved carrier serving as an owner operator and I take great pride in servicing you, the customer. I can tell...

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5

My shipment showed up 2 days early due to a mix-up at the sellers end and I wasn't available. R&L's staff -...

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4.3

I am personally Extreamly Happy with freightqoute, you could pay alot more. I learned very quickly that you need to spec...

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5

Was worried about my shipment after reading so many negative reviews. Happy to say absolutely no issues to report....

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Freightquote and Rl Carriers Most Critical Reviews

Lowest rated reviews
1

they quoted me $200.00 and after a month they charged my credit card another $270.00 .when i asked them why and after...

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1

I sent three shipments through R+L Carriers from Oakland. One 3 pallet shipment to Reno which made it. The others...

On...

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1


These guys are charging me $120.00 more than quoted and charging my acct a month after delivery that's a sustaintial am...

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1

R+L carriers inflates weights and changes classifications to increase cost, leaving customer with no option but to pay...

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Freightquote and Rl Carriers Latest Reviews

Recent published reviews
1

They overcharged me for a shipment from a trade show after quoting me
a lower price. Stating it was the carrier fault.
boo...

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1

I had a delivery time of 10 AM to 2 PM driver showed up at 5:39 PM with a nasty attitude. I telephone the company three...

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1

Terrible choice of freight transfer, they overcharged us $160 because we didn't have a dock, but we did have a dock,...

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5

The item came from Wisconsin to New York in less than a week I was provided a phone number and also a tracking number...

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Freightquote and Rl Carriers Products and Services

Most reviewed product and services
  • Freightquote Shipping Service (47 reviews)
  • Freightquote Delivery Service (34 reviews)
  • Rl Carriers Shipping Service (27 reviews)
  • Rl Carriers Delivery Service (22 reviews)
  • Rl Carriers Vehicle Driver (8 reviews)