PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Upwork and Freelancer as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Upwork
1.8
Upwork
Freelancer

Upwork and Freelancer Overview

Total reviews 167 101
Company responses 0 0
Issues resolved 2 3

Upwork and Freelancer Consumer Ratings

Rank
34 out of 192 in SEO and Reputation Management category
78 out of 662 in Job Search and Employment category
Customer service
35 in category
77 in category
Reliability
25 in category
61 in category
Website
29 in category
89 in category
Diversity of Products or Services
27 in category
65 in category

Upwork and Freelancer Rating Details

Customer service
1.6
(85 reviews)
1.5
(36 reviews)
Reviewer's quote

...Only customer service option is chat..

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Freelancer customer service sucks, and they are theives, I believe this site is racist towards Black employers, who else has to wait 3 Months for a 54 dollar deposit back into their account? and who else has trouble releasing Money they deposited on the site onto a freelancer for work, but a Black...

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Reliability
1.8
(77 reviews)
1.5
(32 reviews)
Reviewer's quote

They got rid of speaking with humans. The chatbot or AI is woefully inadequate and their service has plummeted in my opinion.

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First of all, sorry for my mistake. Forgive me, it won't happen again, please return my freelancer ID

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Website
2
(74 reviews)
1.6
(32 reviews)
Reviewer's quote

...This is an absolute joke, never use this website..

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...My Freelancer website was originally in English. Convenient. Now it is all in French...

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Diversity of Products or Services
2.1
(72 reviews)
1.8
(27 reviews)
Reviewer's quote

...of Freelancerโ€™s listings on the Siteอพ the qualifications, background, or identities of Usersอพ the ability of Freelancers to deliver the Freelancer Services Basically there is no point hiring anyone on Upwork because they don't even know who is on their website....

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...collect and manage money from us, so we are their clients, TOO, and the minute they take our money into a transaction, earn comission and offer related services, and if they intend to maintain themselves in the market, they must provide us MINIMUM responsability, ethics and trust. After so many...

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Upwork and Freelancer Pros and Cons

Pros
  • Quality of clients
  • Lots of diverse talent available
  • Idea of being able to work
  • I got only cons
  • You might get a job
  • No pros
Cons
  • Dispute resolution
  • Unethical business practices
  • Lazy staff
  • You may never get your money back
  • Freelancer stole my money
  • Freelancer scammed me

Upwork and Freelancer Most Positive Reviews

Top rated reviews
5

I need to find email that says account is suspended and the representative was able to help me on how i can work on...

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5

Hello sir,
My account has been closed. I am a newbie here. I want to work
here. There have making some mistake by me. I tr...

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5

They resolved the issue immediately. Very satisfied with the way they handled it. I don't use their platform as a...

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5

First of all, sorry for my mistake. Forgive me, it won't happen again, please return my freelancer ID

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Upwork and Freelancer Most Critical Reviews

Lowest rated reviews
1

Upwork keeps deleting my post claiming that its SPAM to try to justify it. The truth is this is ONE post. NOT SPAM....

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1

Someone is trying to steal a large sum of money on Freelancer.com. How do I get my money back? I can give all bank...

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1

They got rid of speaking with humans. The chatbot or AI is woefully inadequate and their service has plummeted in my...

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1

Freelancer.com a place which will ruin your life, time and money. Freelancer.com proclaim itself as the biggest Job mark...

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Upwork and Freelancer Latest Reviews

Recent published reviews
1

I am a freelance on Upwork and have had my account for years. I have been having trouble getting logged back in. When...

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No votes

AishwaryaThey ask for money to access the salary, first they ask for 3313, now they ask for 6000, they will return only...

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No votes

Befor I have an upwork account by my email shegaw003@***.com but for some reason it was closed know Please support me...

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No votes

I had paid 9000 in freelance myntra but now they not give the amount.. I am not interested in the job... They have...

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