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Freedompop

Telecommunications
  • 6 ISSUES RESOLVED
  • 258 TOTAL REVIEWS
  • $14.2K CLAIMED LOSSES
  • $142 AVERAGE LOSS
1.6
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Billing Practices
  • Possibility of free internet 5
  • Free 500mb 5
  • Price 4
  • Possibility of free cell service 3
  • Idea for affordable cellular service 3

Customers don't like

  • Customer service10
  • Unauthorized billing of services5
  • Deceit and devious billing practices5
  • Being charged unecessarily4
  • Altogether bad4
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Virgin Mobile USA

Telecommunications
  • 0 ISSUES RESOLVED
  • 66 TOTAL REVIEWS
  • $6.5K CLAIMED LOSSES
  • $196 AVERAGE LOSS
1.2
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Billing Practices

No items

Customers don't like

  • Customer service2
  • Refurbished replacement1
  • Pretending to be supervisors1
  • Getting a defective phone1
  • Being blamed for a bad phone1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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