PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Freedompop and Verizon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Freedompop
Verizon

Freedompop and Verizon Overview

Total reviews 436 3658
Company responses 0 0
Issues resolved 6 35

Freedompop and Verizon Consumer Ratings

Rank
514 out of 2019 in Telecommunications category
422 out of 2019 in Telecommunications category
Customer service
507 in category
436 in category
Exchange, Refund and Cancellation Policy
472 in category
402 in category
Website
470 in category
378 in category
Product or Service Quality
473 in category
311 in category

Freedompop and Verizon Rating Details

Customer service
1.2
(278 reviews)
1.4
(1113 reviews)
Reviewer's quote

They charged my account over $106 and I NEVER authorized it and then of course all the phone numbers for customer service simply tell you to go to the web site. This place is awful and criminal. DO NOT give it a try..

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They suck customer service is tarable . They continually mess with your bill . Iv switched services to another carrier...

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Exchange, Refund and Cancellation Policy
1.3
(256 reviews)
1.4
(843 reviews)
Reviewer's quote

...01 charge they were making on a monthly basis (after I had stopped using the service 2 years before) and they refunded one month and stopped charging me. Now in June and July of 2021 they have started charging me $4. 04 each month...

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I demand an immediate explanation for this egregious breach of trust and an immediate refund of any charges that have been billed to me without my consent. Additionally, I expect your company to take swift and decisive action to ensure that such deceptive sales practices are not repeated in the...

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Website
1.6
(250 reviews)
1.8
(907 reviews)
Reviewer's quote

When I tried calling their customer service (prompt #1) , it is set up to go to a voice message that tells you to go to their website. THis is a hard to navigate easy to misunderstand website, great to cause one to make a mistake. WHen I called the ph nbr again, and used prompt#3, they refused to...

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...Verizon website was down. Held on with Support forever to reactivate old phone. Tried to find out what I could get for a new phone...

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Product or Service Quality
1.5
(250 reviews)
1.8
(956 reviews)
Reviewer's quote

Freedom *** privides the crappiest service I have ever seen. You cannot make direct calls without their garbage app and if you have any connection problems then you will wait several days to get support via email because they don't have a phone support..

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Bought a new phone March 10 and have bee on the phone for hours along with you service people trying to figure out how to get me off prepaid service to postpaid service. I don't have any expectations that this will resolve anytime soon because there have been so many people involved. I can't...

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Freedompop and Verizon Pros and Cons

Pros
  • Free 500mb
  • Possibility of free internet
  • Absolutely horrific
  • Good coverage
  • Internet
  • Good cell coverage
Cons
  • Customer service
  • Being charged unecessarily
  • Overall very unethical practices
  • Customer service
  • Incompetent customer service
  • Poor service

Freedompop and Verizon Most Positive Reviews

Top rated reviews
5

I have been a customer for a long time, since the first BYOP was available. There were issues along the way such as bill...

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5

Someone stolen my daughter's phone , I called the 1800 number and she explained to me how I had to do the process, she...

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5

Excellent service all around. Can't complain at all from my experience...

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5

I complain for
FIOS Customer Service:
Nicole, Megan, Kelly, Diana
Billing Department:
Kevin,

Are very incompetents, arrogan...

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Freedompop and Verizon Most Critical Reviews

Lowest rated reviews
1

Every month I have to call in to renew my ACP. Its ridiculous! And its not like Im getting unlimited , I still run out...

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1

They can't explain where my $499 has disappeared to. Now I'm being told it's from a bill two years ago that they forgot...

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1

If something looks too good to be true, it usually is. We ordered two phones and plans from FreedomPop.

Phone 1: Was ob...

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1

I got a jetpack. Returned it within the required time. Verizon account people kept the account alive and started a...

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Freedompop and Verizon Latest Reviews

Recent published reviews
2.4

I chose to go with rogers after 13 years with freedom. They still took out the payment. Ive called several times. and...

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No votes

My concern was resolved after listening to the recording that indicated I had a $36 dollar credit as I overpaid my bill.

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1

Freedom *** privides the crappiest service I have ever seen. You cannot make direct calls without their garbage app and...

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No votes

they charged me for service and I had total by verizon and not regular verizon and it took them over amonth to figure...

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