PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Freedompop and Verizon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Freedompop
Verizon

Freedompop and Verizon Overview

Total reviews
417
2719
Company responses
0
0
Issues resolved
6
17

Freedompop and Verizon Consumer Ratings

Rank
331 out of 1428 in Telecommunications category
220 out of 1428 in Telecommunications category
Customer service
238 in category
219 in category
Exchange, Refund and Cancellation Policy
197 in category
170 in category
Product or Service Quality
229 in category
132 in category
Website
277 in category
204 in category

Freedompop and Verizon Rating Details

Customer service
1.3 (267 reviews)
1.3 (638 reviews)
Reviewer's quote

When I tried calling their customer service (prompt #1) , it is set up to go to a voice message that tells you to go to their website. THis is a hard to navigate easy to misunderstand website, great to cause one to make a mistake. WHen I called the ph nbr again, and used prompt#3, they refused to...

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...I have had 2 very sweet customer service reps. But obviously they are limited in powers. Why do I need to sign again when My Verizon is supposed to be the answer...

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Exchange, Refund and Cancellation Policy
1.3 (245 reviews)
1.4 (461 reviews)
Reviewer's quote

THEY ILLEGALLY CHARGED MY ACCOUNT, THEN CLAIM THEY WILL REFUND AND DIDN'T, AND WHEN I CONTACT MY BANK THEY CANCELED MY ACCOUNT AND SHUT DOWN MY PHONE LINE IN THE EMERGENCY TIMES OF COVID-19..

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...me $10 every month in order to keep my Number !! but you charge me the whole amount ! ?!? which is not right please cancel my account and my services and refund my money back as soon as possible . Also from now please send any bill or statements to my mailing address (895-stefaniga Rd stafford va...

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Product or Service Quality
1.5 (240 reviews)
1.9 (555 reviews)
Reviewer's quote

...Told them to cancel service. Was charged $136. 27...

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...For a billion dollar company there service all the way around is terrible. One of the reps told me this particular phone does have issues. You can return a lemon phone within 14 days, THE STORE FAILED TO TELL ME THIS...

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Website
1.6 (238 reviews)
1.8 (514 reviews)
Reviewer's quote

I even sent two images from FP's website re my 12-Month SIM/Plan, clearly stating that in order to activate the SIM/Plan, I needed to go to FP's activation site and activate it when I was ready. How could I even possibly activate the card when I did not have it, and had no information about it the...

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...I filled out the deferred payment option and fill out the promissory note to pay 2 weeks from the normal date I received approval and confirmation through website and the email then today on my typical billing date they went ahead and billed anyway. Now my checking account is minus $266 plus Wells Fargo charge me $35 overdraft payment for paying that bill that...

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Freedompop and Verizon Pros and Cons

Pros
  • Free 500mb
  • Possibility of free internet
  • Price
  • Internet
  • Nada
  • Coverage area
Cons
  • Customer service
  • Overall very unethical practices
  • Deceit and devious billing practices
  • Incompetent customer service
  • Customer service
  • Poor service

Freedompop and Verizon Most Positive Reviews

Top rated reviews
5

I have had Freedompop service on my phone for about 6 months now and I have not had a problem with anything. How i sort...

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5

Really simple, 18 years and one day sorry we can't help you. We have a really big family. And not like version cares,...

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5

Excellent service all around. Can't complain at all from my experience...

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5

I do not appreciate Verizon's adoption of ransom ware marketing techniques to attempt to force new products and...

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Freedompop and Verizon Most Critical Reviews

Lowest rated reviews
1

This company requires a credit card on file, even for free service, for one reason, they will eventually take your money...

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1

Verizon sucks - we all know that. They have screwed me for years with faulty equipment, lies, overbilling, etc. I'm sick...

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1

activated four phones mine would call out from home wifi but would call out from nowhere else also would not constantly...

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1

They make an offer then switch it out for a higher price. They send you an email confirming the higher price and there...

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Freedompop and Verizon Latest Reviews

Recent published reviews
1

Unauthorized charge on my card. Please return it immediately and deactivate my account

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1

Samsung S10E Galaxy phone, drops calls constantly, won't send out more than 8 pictures on FB, 10 second videos sent on m...

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2.6

Iphone won't call out. I've reset and reinstalled everything.
My grandson has the same problem so I suspect a company pro...

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No votes

The system tells me that my number is not a Verizon number

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Freedompop and Verizon Products and Services

Most reviewed product and services
  • Freedompop Mobile Phone Service (60 reviews)
  • Freedompop Customer Care (52 reviews)
  • Freedompop Phone Plan (39 reviews)
  • Verizon Internet Service (260 reviews)
  • Verizon Phone Service (247 reviews)
  • Verizon Customer Care (171 reviews)