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Freedompop

Telecommunications
  • 5 ISSUES RESOLVED
  • 268 TOTAL REVIEWS
  • $920K CLAIMED LOSSES
  • $8.6K AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Billing Practices
  • Free 500mb 6
  • Possibility of free internet 5
  • Price 4
  • Possibility of free cell service 3
  • Idea for affordable cellular service 3

Customers don't like

  • Customer service10
  • Unauthorized billing of services5
  • Deceit and devious billing practices5
  • Quality reliability poor customer service4
  • Overall very unethical practices4
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Verizon

Telecommunications
  • 13 ISSUES RESOLVED
  • 2322 TOTAL REVIEWS
  • $650K CLAIMED LOSSES
  • $965 AVERAGE LOSS
1.6
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Billing Practices
  • Internet 6
  • You are a bunch of overcharging crooks 5
  • Customer service 4
  • Coverage area 4
  • Tv 3

Customers don't like

  • Incompetent customer service25
  • Customer service20
  • Poor service19
  • Bait and switch7
  • Told one thing and going doing another6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1362035

I left Verizon to go to FreedomPop. HUGE mistake!

FreedomPop is a trainwreck! Phone works, phone doesn't work, calls sometimes connect, sometimes not. People say they called 3 times and there is nothing in my call log, random error messages (your account is not authorized to call this number) for a local call. Worst phone related mistake I have ever done!

I would sooner go back to a dial phone screwed to the wall as choose FP if those were my only two choices. I would go so far as to label FP - Unreliable.

Verizon on the other hand is pricey but it works with no issues (for me anyway).