PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Freedompop and Verizon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Freedompop
Verizon

Freedompop and Verizon Overview

Total reviews 427 2827
Company responses 0 0
Issues resolved 6 20

Freedompop and Verizon Consumer Ratings

Rank
368 out of 1460 in Telecommunications category
251 out of 1460 in Telecommunications category
Customer service
261 in category
237 in category
Exchange, Refund and Cancellation Policy
223 in category
203 in category
Website
287 in category
213 in category
Product or Service Quality
245 in category
160 in category

Freedompop and Verizon Rating Details

Customer service
1.3 (272 reviews)
1.3 (708 reviews)
Reviewer's quote

They charged my account over $106 and I NEVER authorized it and then of course all the phone numbers for customer service simply tell you to go to the web site. This place is awful and criminal. DO NOT give it a try..

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...Worst customer service. Have to wait forever to reach a human. No email...

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Exchange, Refund and Cancellation Policy
1.3 (251 reviews)
1.4 (508 reviews)
Reviewer's quote

...was placed 3 weeks ago information or refund please..

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At no point did the chat representative say there was no policy, in fact he stated You contacted to know about the start date of the contract and I confirmed that it was 09/01/2020 and the disconnection date is within the 30 days from the start of contract and you may call our cancellation team if...

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Website
1.6 (246 reviews)
1.8 (574 reviews)
Reviewer's quote

When I tried calling their customer service (prompt #1) , it is set up to go to a voice message that tells you to go to their website. THis is a hard to navigate easy to misunderstand website, great to cause one to make a mistake. WHen I called the ph nbr again, and used prompt#3, they refused to...

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...This week there are suddenly serious issues with their website. I am unable to access my account, they "did something" to the site since the last time I used it. All of the advertising stuff on the site works just fine, but the part where you log on is blank...

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Product or Service Quality
1.5 (245 reviews)
1.8 (614 reviews)
Reviewer's quote

...Told them to cancel service. Was charged $136. 27...

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...Numerous service calls with no improvement. It goes out if its raining, sunny, windy, snowy any weather. Technicians know its a faulty line but can't seem to find where the issue is to fix it...

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Freedompop and Verizon Pros and Cons

Pros
  • Free 500mb
  • Possibility of free internet
  • Absolutely horrific
  • Internet
  • Customer service
  • Coverage area
Cons
  • Customer service
  • Being charged unecessarily
  • Overall very unethical practices
  • Customer service
  • Incompetent customer service
  • Poor service

Freedompop and Verizon Most Positive Reviews

Top rated reviews
5

I have had Freedompop service on my phone for about 6 months now and I have not had a problem with anything. How i sort...

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5

Really simple, 18 years and one day sorry we can't help you. We have a really big family. And not like version cares,...

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5

Excellent service all around. Can't complain at all from my experience...

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5

I do not appreciate Verizon's adoption of ransom ware marketing techniques to attempt to force new products and...

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Freedompop and Verizon Most Critical Reviews

Lowest rated reviews
1

This company requires a credit card on file, even for free service, for one reason, they will eventually take your money...

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1

Verizon sucks - we all know that. They have screwed me for years with faulty equipment, lies, overbilling, etc. I'm sick...

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1

activated four phones mine would call out from home wifi but would call out from nowhere else also would not constantly...

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1

They make an offer then switch it out for a higher price. They send you an email confirming the higher price and there...

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Freedompop and Verizon Latest Reviews

Recent published reviews
3

Hello,
I have been using Freedompop several years but this time I encountered very unusual problem.
During activation of S...

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1

I was directed to use the chat option online when I called Verizon after a more than a difficult installation that took...

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No votes

On 3 Sept 2020 i give the Facebook I'd my friend. Who lives in madhya pradesh for membership in my account. But he can c...

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1

My parents have a landline phone that is out more than it's working. Numerous service calls with no improvement. It...

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Freedompop and Verizon Products and Services

Most reviewed product and services
  • Freedompop Mobile Phone Service (59 reviews)
  • Freedompop Phone Plan (39 reviews)
  • Freedompop Phone Service (21 reviews)
  • Verizon Internet Service (262 reviews)
  • Verizon Phone Service (250 reviews)
  • Verizon Bundle (145 reviews)