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Freedompop

Telecommunications
  • 1 ISSUES RESOLVED
  • 140 TOTAL REVIEWS
  • $8.2K CLAIMED LOSSES
  • $139 AVERAGE LOSS
1.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Diversity of Products or Services
  • Possibility of free internet 5
  • Free 500mb 4
  • Possibility of free cell service 3
  • Mifi 500 hotspot 2
  • Price 2

Customers don't like

  • Unauthorized billing of services4
  • Altogether bad4
  • Bait and switch pirates3
  • Customer service3
  • Reliability2
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Time Warner Cable

Telecommunications
  • 5 ISSUES RESOLVED
  • 1513 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $3.4K AVERAGE LOSS
1.6
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Diversity of Products or Services
  • Internet speed when it works 11
  • No contract 7
  • Field technician 6
  • Variety of channels 6
  • Techs who came to my home 4

Customers don't like

  • Poor customer service15
  • Argumentative customer service15
  • No solution to simple task15
  • Lack of problem solving9
  • Frequent cable outages6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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