PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sprint and Freedompop as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sprint
Freedompop

Sprint and Freedompop Overview

Total reviews
1493
395
Company responses
0
0
Issues resolved
8
6

Sprint was first mentioned on PissedConsumer on Jul 30, 2007 and since then this brand received 1493 reviews. It is 1098 reviews more than Freedompop received since Jul 30, 2014. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Freedompop customer support team than with Sprint customer service.

Sprint and Freedompop Consumer Ratings

Rank
253 out of 1908 in Telecommunications category
327 out of 1908 in Telecommunications category
Customer service
251 in category
229 in category
Billing Practices
212 in category
227 in category
Website
201 in category
269 in category

According to consumer ratings and reviews, Sprint ranks 74 points higher in the Telecommunications category than Freedompop. People gave Sprint 1.2 stars for Customer service criterion in Telecommunications category and it is 314 points higher than the worst rated brand in this category. At the same time, Freedompop was rated 1.3 stars for Customer service criterion in this category and it is 336 points higher than the worst rated brand in this category. If we look at Billing Practices criterion, than we see that Freedompop has a higher rating than Freedompop. Regarding Website criterion, consumers gave Sprint 1.8 stars and it is 64% greater than other in category. Freedompop however was rated 1.6 stars and it is 52% greater than other in category.

Sprint and Freedompop Rating Details

Customer service
1.2 (599 reviews)
1.3 (256 reviews)
Reviewer's quote

...CUSTOMER SERVICE IS GARBAGE. I HAVE TO SPEAK TO 3 OR 4 PEOPLE BEFORE I GET SOMEONE WITH COMMON SENSE:sarcastic: BEEN WE SPRINT FOR 17 YEARS. I AM BOUT OT DIVORCE Y'ALL A@$$#$..

PissedConsumer1750718

How could there be an unforeseen technical error when I had never even activated the SIM, received a number, or even opened the kit? I sent a request to FP's customer service to ask what the problem was. I also asked FP to confirm that the kit was still new and full. I was told that the SIM was...

George D
Billing Practices
1.3 (522 reviews)
1.3 (226 reviews)
Reviewer's quote

...Beware very shady billing practices, they are not as cheap as they claim to be. Our bill was supposed to be $175 and it came out to be $250 for three lines and the phones that we never owned..

PissedConsumer1413407

...anyone at FreedomPop, they actually charge you for support! When you look at the community forum page, the vast majority of questions on the forum are about billing practices and requests to stop being charged for something they aren't using and a lot of cancellation requests. A lot of angry customers with an unresponsive company...

Deke
Website
1.8 (516 reviews)
1.6 (231 reviews)
Reviewer's quote

OF COMPUTER EXPERIENCE AGGRAVATES ME!!! IF YOU KNOW THE ADDRESS OF THAT WEBSITE, PLEASE ADVISE ME! THE COMPLAINT I POSTED, WHICH APPEARED AT THE TOP OF THE LIST OF COMPLAINTS WHEN I HIT SUBMIT, IS LISTED BELOW!...

Karen V

I ordered one SIM card from Freedompop website in 2018, but never received anything, so I just let it go. today I found I was charged $30 - $40 each of the past 18 months, I tried to call FreedomPop, but never reached a real person, all I heard was machine message. I am working with Federal Trade...

frank

Sprint and Freedompop Pros and Cons

Pros
  • Proximity of the store to my home
  • Unlimited data plans
  • Family plan in my budget
  • Free 500mb
  • Possibility of free internet
  • Price
Cons
  • Customer service
  • Run around from sprint
  • No resolution
  • Customer service
  • Deceit and devious billing practices
  • Unauthorized billing of services

Sprint and Freedompop Most Positive Reviews

Top rated reviews
5

I've had insurance on previous phones. I was not aware the insurance program or provider changed. Dropped my phone, sp...

5

I have had Freedompop service on my phone for about 6 months now and I have not had a problem with anything. How i sort...

Sprint and Freedompop Most Critical Reviews

Lowest rated reviews
1

I had the issue at the Sarasota Sprint store. I went in for the free tablet. The sales rep first imposed the insurance...

1

This company requires a credit card on file, even for free service, for one reason, they will eventually take your money...

Sprint and Freedompop Latest Reviews

Recent published reviews
1

DON'T EVER GET SPRINT. THEY ARE THE WORST COMPANY EVER TO HAVE A PHONE OR ANYTHING WITH. THEY CHARGE YOU EXTRA LEFT AND...

Read all 1493 reviews

I had an unauthorized charge to my account twice. I didn't have service since October

Read all 395 reviews

Sprint and Freedompop Products and Services

Most reviewed product and services
  • Sprint Customer Care (221 reviews)
  • Sprint Phone Service (189 reviews)
  • Sprint Phone Plan (103 reviews)
  • Freedompop Mobile Phone Service (59 reviews)
  • Freedompop Customer Care (50 reviews)
  • Freedompop Phone Plan (38 reviews)