PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sprint and Freedompop as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sprint
Freedompop

Sprint and Freedompop Overview

Total reviews
1566
422
Company responses
0
0
Issues resolved
9
6

Sprint and Freedompop Consumer Ratings

Rank
318 out of 1428 in Telecommunications category
348 out of 1428 in Telecommunications category
Customer service
257 in category
240 in category
Billing Practices
234 in category
244 in category
Website
213 in category
281 in category
Diversity of Products or Services
134 in category
218 in category

Sprint and Freedompop Rating Details

Customer service
1.2 (640 reviews)
1.3 (268 reviews)
Reviewer's quote

... in the Bank (not $500 like she told me), after a year I got my current bill with $60 more, so I have to pay $20 per each phoneline that I never use; I called customer service, and they told me that those free phones were for only one year but the contract is for 18 months, so I have to pay $60 additional on my bill, or if I want to return the p...

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When I tried calling their customer service (prompt #1) , it is set up to go to a voice message that tells you to go to their website. THis is a hard to navigate easy to misunderstand website, great to cause one to make a mistake. WHen I called the ph nbr again, and used prompt#3, they refused to...

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Billing Practices
1.4 (559 reviews)
1.3 (234 reviews)
Reviewer's quote

...Beware very shady billing practices, they are not as cheap as they claim to be. Our bill was supposed to be $175 and it came out to be $250 for three lines and the phones that we never owned..

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...anyone at FreedomPop, they actually charge you for support! When you look at the community forum page, the vast majority of questions on the forum are about billing practices and requests to stop being charged for something they aren't using and a lot of cancellation requests. A lot of angry customers with an unresponsive company...

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Website
1.8 (551 reviews)
1.6 (240 reviews)
Reviewer's quote

...The website will not let me use the dashboard correctly so I can look at my charges and I have to chat or call in. I have only been with them for 2 months. Every time I have tried to log in, I have to change my password because it says it is not correct...

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I even sent two images from FP's website re my 12-Month SIM/Plan, clearly stating that in order to activate the SIM/Plan, I needed to go to FP's activation site and activate it when I was ready. How could I even possibly activate the card when I did not have it, and had no information about it the...

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Diversity of Products or Services
2 (540 reviews)
1.8 (219 reviews)
Reviewer's quote

I was misinformed about the cost of services. Therefore, my bill was $100 over what it should have been. Al fixed the problem and provided professional and outstanding service...

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...I have no services from this company, File a complaint with FTC at FTC. gov..

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Sprint and Freedompop Pros and Cons

Pros
  • Proximity of the store to my home
  • Unlimited data plans
  • Family plan in my budget
  • Free 500mb
  • Possibility of free internet
  • Price
Cons
  • Customer service
  • Run around from sprint
  • No resolution
  • Customer service
  • Overall very unethical practices
  • Deceit and devious billing practices

Sprint and Freedompop Most Positive Reviews

Top rated reviews
5

I've had insurance on previous phones. I was not aware the insurance program or provider changed. Dropped my phone, sp...

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5

I have had Freedompop service on my phone for about 6 months now and I have not had a problem with anything. How i sort...

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5

I've had a mobile plan (hot spot) for phone and internet for a few years now. I did not have any problems until recently...

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5

Excellent service all around. Can't complain at all from my experience...

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Sprint and Freedompop Most Critical Reviews

Lowest rated reviews
1

I had the issue at the Sarasota Sprint store. I went in for the free tablet. The sales rep first imposed the insurance...

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1

This company requires a credit card on file, even for free service, for one reason, they will eventually take your money...

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1

Only been with sprint for a little over 1 month now. They lied to us and have continued to lie and cheat us with every...

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1

activated four phones mine would call out from home wifi but would call out from nowhere else also would not constantly...

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Sprint and Freedompop Latest Reviews

Recent published reviews
5

I've been a sprint customer for 20 yrs. My name is Joe Rauso and just dealt with the most helpful dedicated sprint...

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No votes

yes end my line and don't charge me again

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1

I am very disappointed with Sprint and the way they take advantage of the customers.
Over a year ago, I went to the store...

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1

this is horrible very hard to get help i just canceled my account with them I hope I dont keep getting charge again...

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Sprint and Freedompop Products and Services

Most reviewed product and services
  • Sprint Customer Care (238 reviews)
  • Sprint Phone Service (184 reviews)
  • Sprint Phone Plan (109 reviews)
  • Freedompop Mobile Phone Service (60 reviews)
  • Freedompop Customer Care (52 reviews)
  • Freedompop Phone Plan (39 reviews)