PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Freedompop and Sprint as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Freedompop
Sprint

Freedompop and Sprint Overview

Total reviews 427 1671
Company responses 0 0
Issues resolved 6 9

Freedompop and Sprint Consumer Ratings

Rank
368 out of 1460 in Telecommunications category
293 out of 1460 in Telecommunications category
Customer service
261 in category
267 in category
Exchange, Refund and Cancellation Policy
223 in category
210 in category
Website
287 in category
212 in category
Product or Service Quality
245 in category
217 in category

Freedompop and Sprint Rating Details

Customer service
1.3 (272 reviews)
1.2 (685 reviews)
Reviewer's quote

They charged my account over $106 and I NEVER authorized it and then of course all the phone numbers for customer service simply tell you to go to the web site. This place is awful and criminal. DO NOT give it a try..

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...I don't see how you or anyone associated with this firm can sleep at night, knowing how pathetic your customer service is..

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Exchange, Refund and Cancellation Policy
1.3 (251 reviews)
1.3 (516 reviews)
Reviewer's quote

...was placed 3 weeks ago information or refund please..

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...We made an appt with T-Mobile/Sprint to exchange our phones, the sales girl said it would cost me $29. 00 since my phone needs repair, $0 down and $55/a month for phone. After an hour, she stops and says, " you need to pay off your phones"...

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Website
1.6 (246 reviews)
1.8 (588 reviews)
Reviewer's quote

When I tried calling their customer service (prompt #1) , it is set up to go to a voice message that tells you to go to their website. THis is a hard to navigate easy to misunderstand website, great to cause one to make a mistake. WHen I called the ph nbr again, and used prompt#3, they refused to...

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...Can not access website once abroad. Can not access app online. Can not reach them via any listed phone number...

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Product or Service Quality
1.5 (245 reviews)
1.6 (584 reviews)
Reviewer's quote

...Told them to cancel service. Was charged $136. 27...

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Customer service reps cant speak clear English Was looking for information regarding my hotspot . service rep had very broken English was asking questions that I clearly cannot understand. She was extremely rude and inconsiderate of the fact that I could not understand and kept asking repeater self...

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Freedompop and Sprint Pros and Cons

Pros
  • Free 500mb
  • Possibility of free internet
  • Absolutely horrific
  • Proximity of the store to my home
  • Unlimited data plans
  • Family plan in my budget
Cons
  • Customer service
  • Being charged unecessarily
  • Overall very unethical practices
  • Customer service
  • Run around from sprint
  • No resolution

Freedompop and Sprint Most Positive Reviews

Top rated reviews
5

I have had Freedompop service on my phone for about 6 months now and I have not had a problem with anything. How i sort...

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5

I've had insurance on previous phones. I was not aware the insurance program or provider changed. Dropped my phone, sp...

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5

Excellent service all around. Can't complain at all from my experience...

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5

I've had a mobile plan (hot spot) for phone and internet for a few years now. I did not have any problems until recently...

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Freedompop and Sprint Most Critical Reviews

Lowest rated reviews
1

This company requires a credit card on file, even for free service, for one reason, they will eventually take your money...

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1

I had the issue at the Sarasota Sprint store. I went in for the free tablet. The sales rep first imposed the insurance...

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1

activated four phones mine would call out from home wifi but would call out from nowhere else also would not constantly...

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1

Only been with sprint for a little over 1 month now. They lied to us and have continued to lie and cheat us with every...

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Freedompop and Sprint Latest Reviews

Recent published reviews
3

Hello,
I have been using Freedompop several years but this time I encountered very unusual problem.
During activation of S...

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No votes

I need help activating it now.

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No votes

On 3 Sept 2020 i give the Facebook I'd my friend. Who lives in madhya pradesh for membership in my account. But he can c...

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3.8

I couldn't get my device unlocked and i put a unused sim card from boost and the network linked to ya'll, so since my...

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Freedompop and Sprint Products and Services

Most reviewed product and services
  • Freedompop Mobile Phone Service (59 reviews)
  • Freedompop Phone Plan (39 reviews)
  • Freedompop Phone Service (21 reviews)
  • Sprint Phone Service (187 reviews)
  • Sprint Phone Plan (112 reviews)
  • Sprint Mobile Phone Service (72 reviews)