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Freedompop

1.6
?

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  • 5 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 340 TOTAL REVIEWS
Rank
270 out of 1881
in Telecommunications category
Rating Details
Customer service
Website
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    19
  • SUCCESSFUL
    95%
  • AVG CALL DURATION
    01:25
  • ISSUES RESOLVED
    0%
Top Products and Services
1.6
59 reviews
2.2
36 reviews
1.7
35 reviews

Sprint

1.6
?

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  • 6 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1375 TOTAL REVIEWS
Rank
247 out of 1881
in Telecommunications category
Rating Details
Customer service
Website
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    8
  • SUCCESSFUL
    88%
  • AVG CALL DURATION
    02:54
  • ISSUES RESOLVED
    0%
Top Products and Services
1.5
202 reviews
1.5
174 reviews
1.8
99 reviews

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TepidKangaroo
#1605954

Well, I would not recommend either one. I bought a sim card from sprint for a year since I have so much issue with FP.

The card is stuck at Fedex facility instead of being deliver to Walgreen down the street for me to pick up. I chatted with their "specialist" Benny K and was told to to to Walgreen in Texas to pick it up. I live in CA. My order has Walgreen same zip as me and the chat rep said I am wrong.

Told me to to go Texas to pick it up or order a new one and pay again. My tracking shows it's still stuck in LA here. After about 30 mins of him refusing look at the into I gave, he transferred me to his supervisor. Then the supervisor Freddy K took a look and found my order with the correct into and apologized for Benny K.

Nothing else, no help. no nothing. Still no sim card that was suppose to be overnight days ago. He just told me to wait and it will come....still nothing.

Both CS are horrible and has many issues.

No help either. So stay away from both unless you like some stress, like to throw away money and your sanity, being lied to and stranded with no way to use your phone and by all means, try both at the same time.

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