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Freedompop

Telecommunications
  • 4 ISSUES RESOLVED
  • 214 TOTAL REVIEWS
  • $11.4K CLAIMED LOSSES
  • $138 AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Billing Practices
  • Possibility of free internet 5
  • Free 500mb 5
  • Price 3
  • Possibility of free cell service 3
  • Idea for affordable cellular service 3

Customers don't like

  • Customer service11
  • Unauthorized billing of services4
  • Deceit and devious billing practices4
  • Altogether bad4
  • Receiving a broken phone and not getting a refund3
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Sprint

Telecommunications
  • 4 ISSUES RESOLVED
  • 1174 TOTAL REVIEWS
  • $310K CLAIMED LOSSES
  • $853 AVERAGE LOSS
1.6
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Billing Practices
  • Unlimited data plans 6
  • Proximity of the store to my home 6
  • Family plan in my budget 6
  • When i could block numbers 4
  • Customer service 4

Customers don't like

  • Customer service49
  • Run around from sprint7
  • Unprofessional manager6
  • No resolution6
  • Escalation department rudeness5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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