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Freedompop

Telecommunications
  • 1 ISSUES RESOLVED
  • 131 TOTAL REVIEWS
  • $7.6K CLAIMED LOSSES
  • $143 AVERAGE LOSS
1.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Reliability
  • Possibility of free internet 4
  • Free 500mb 3
  • Possibility of free cell service 3
  • Idea for affordable cellular service 2
  • Mifi 500 hotspot 2

Customers don't like

  • Altogether bad4
  • Unauthorized billing of services4
  • Customer service3
  • Receiving a broken phone and not getting a refund2
  • Reliability2
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Sprint

Telecommunications
  • 3 ISSUES RESOLVED
  • 1084 TOTAL REVIEWS
  • $300K CLAIMED LOSSES
  • $869 AVERAGE LOSS
1.6
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Reliability
  • Family plan in my budget 6
  • Proximity of the store to my home 5
  • Unlimited data plans 5
  • Customer service 4
  • When i could block numbers 4

Customers don't like

  • Customer service16
  • Run around from sprint7
  • No resolution6
  • Unprofessional manager6
  • Escalation department rudeness5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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