PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Freedompop and Sprint as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Freedompop
Sprint

Freedompop and Sprint Overview

Total reviews
417
1529
Company responses
0
0
Issues resolved
6
9

Freedompop and Sprint Consumer Ratings

Rank
331 out of 1428 in Telecommunications category
300 out of 1428 in Telecommunications category
Customer service
238 in category
258 in category
Exchange, Refund and Cancellation Policy
196 in category
187 in category
Product or Service Quality
228 in category
193 in category
Website
275 in category
207 in category

Freedompop and Sprint Rating Details

Customer service
1.3 (267 reviews)
1.2 (619 reviews)
Reviewer's quote

When I tried calling their customer service (prompt #1) , it is set up to go to a voice message that tells you to go to their website. THis is a hard to navigate easy to misunderstand website, great to cause one to make a mistake. WHen I called the ph nbr again, and used prompt#3, they refused to...

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...They do not provide customer service, they drop the ball..

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Exchange, Refund and Cancellation Policy
1.3 (245 reviews)
1.3 (465 reviews)
Reviewer's quote

THEY ILLEGALLY CHARGED MY ACCOUNT, THEN CLAIM THEY WILL REFUND AND DIDN'T, AND WHEN I CONTACT MY BANK THEY CANCELED MY ACCOUNT AND SHUT DOWN MY PHONE LINE IN THE EMERGENCY TIMES OF COVID-19..

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...Finally Sprint said they would send it to arbitration to see IF I qualified for a refund. Apparently they had no memory of their previous assurances. I quit service...

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Product or Service Quality
1.5 (240 reviews)
1.6 (524 reviews)
Reviewer's quote

...Told them to cancel service. Was charged $136. 27...

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...the wrong name and claimed that I answered my security questions wrong, that's impossible!!! In desperation, I visited the Sprint store where I initiated my service but no one would help me. The service was so terrible I decided to just disconnect my service. This took 25 days and endless hours to accomplish this, I had to get my daughter to help...

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Website
1.6 (238 reviews)
1.8 (534 reviews)
Reviewer's quote

I even sent two images from FP's website re my 12-Month SIM/Plan, clearly stating that in order to activate the SIM/Plan, I needed to go to FP's activation site and activate it when I was ready. How could I even possibly activate the card when I did not have it, and had no information about it the...

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...The website will not let me use the dashboard correctly so I can look at my charges and I have to chat or call in. I have only been with them for 2 months. Every time I have tried to log in, I have to change my password because it says it is not correct...

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Freedompop and Sprint Pros and Cons

Pros
  • Free 500mb
  • Possibility of free internet
  • Price
  • Proximity of the store to my home
  • Unlimited data plans
  • Family plan in my budget
Cons
  • Customer service
  • Overall very unethical practices
  • Deceit and devious billing practices
  • Customer service
  • Run around from sprint
  • No resolution

Freedompop and Sprint Most Positive Reviews

Top rated reviews
5

I have had Freedompop service on my phone for about 6 months now and I have not had a problem with anything. How i sort...

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5

I've had insurance on previous phones. I was not aware the insurance program or provider changed. Dropped my phone, sp...

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5

Excellent service all around. Can't complain at all from my experience...

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5

I've had a mobile plan (hot spot) for phone and internet for a few years now. I did not have any problems until recently...

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Freedompop and Sprint Most Critical Reviews

Lowest rated reviews
1

This company requires a credit card on file, even for free service, for one reason, they will eventually take your money...

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1

I had the issue at the Sarasota Sprint store. I went in for the free tablet. The sales rep first imposed the insurance...

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1

activated four phones mine would call out from home wifi but would call out from nowhere else also would not constantly...

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1

Only been with sprint for a little over 1 month now. They lied to us and have continued to lie and cheat us with every...

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Freedompop and Sprint Latest Reviews

Recent published reviews
1

Unauthorized charge on my card. Please return it immediately and deactivate my account

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1.5

*** I have confirmation from an authorized Apple technician that my iPhone 11malfunctioned due to a manufacturers defect...

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2.6

Iphone won't call out. I've reset and reinstalled everything.
My grandson has the same problem so I suspect a company pro...

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No votes

The whole time sprint was close the phone service was good, the whole month since opening the calls is dropping can't...

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Freedompop and Sprint Products and Services

Most reviewed product and services
  • Freedompop Mobile Phone Service (60 reviews)
  • Freedompop Customer Care (52 reviews)
  • Freedompop Phone Plan (39 reviews)
  • Sprint Customer Care (235 reviews)
  • Sprint Phone Service (184 reviews)
  • Sprint Phone Plan (109 reviews)