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Freedompop
Sprint

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Freedompop

Freedompop

1.5
  • 6 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 384 TOTAL REVIEWS
Rank
324 out of 1933
in Telecommunications category
Rating Details
Customer service
Product or Service Quality
Website
Billing Practices
Statistics of Customer Service Calls
  • TOTAL CALLS
    57
  • SUCCESSFUL
    32%
  • AVG CALL DURATION
    01:25
  • ISSUES RESOLVED
    0%
Top Products and Services
1.6
60 reviews
1.5
50 reviews
2.1
38 reviews
Sprint

Sprint

1.6
  • 8 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1467 TOTAL REVIEWS
Rank
249 out of 1933
in Telecommunications category
Rating Details
Customer service
Product or Service Quality
Website
Billing Practices
Statistics of Customer Service Calls
  • TOTAL CALLS
    19
  • SUCCESSFUL
    58%
  • AVG CALL DURATION
    02:10
  • ISSUES RESOLVED
    0%
Top Products and Services
1.5
217 reviews
1.5
188 reviews
1.8
101 reviews

How would you compare Freedompop vs Sprint?

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TepidKangaroo
#1605954

Well, I would not recommend either one. I bought a sim card from sprint for a year since I have so much issue with FP.

The card is stuck at Fedex facility instead of being deliver to Walgreen down the street for me to pick up. I chatted with their "specialist" Benny K and was told to to to Walgreen in Texas to pick it up. I live in CA. My order has Walgreen same zip as me and the chat rep said I am wrong.

Told me to to go Texas to pick it up or order a new one and pay again. My tracking shows it's still stuck in LA here. After about 30 mins of him refusing look at the into I gave, he transferred me to his supervisor. Then the supervisor Freddy K took a look and found my order with the correct into and apologized for Benny K.

Nothing else, no help. no nothing. Still no sim card that was suppose to be overnight days ago. He just told me to wait and it will come....still nothing.

Both CS are horrible and has many issues.

No help either. So stay away from both unless you like some stress, like to throw away money and your sanity, being lied to and stranded with no way to use your phone and by all means, try both at the same time.

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