PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Freedom Mortgage and Wells Fargo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Freedom Mortgage

Freedom Mortgage

Has verified representatives
1.6
Freedom Mortgage
Wells Fargo

Freedom Mortgage and Wells Fargo Overview

Total reviews
1011
1573
Company responses
165
0
Issues resolved
3
0

Wells Fargo was first mentioned on PissedConsumer on Oct 8, 2007 and since then this brand received 1573 reviews. It is 562 reviews more than Freedom Mortgage received since Aug 20, 2008.

Freedom Mortgage and Wells Fargo Consumer Ratings

Rank
121 out of 1190 in Loans and Mortgages category
85 out of 921 in Banks category
Customer service
157 in category
94 in category
Product or Service Quality
159 in category
59 in category
Staff
149 in category
92 in category

Freedom Mortgage and Wells Fargo Rating Details

Customer service
1.2 (443 reviews)
1.3 (370 reviews)
Reviewer's quote

...Lates when they weren’t, no payments online, no supervisors, horrid customer service. Anything imaginable with payoffs and paperwork being sent. All of it! So, when we decided to purchase a new home, FM would not help us in any way...

PissedConsumer1658270

...com – your company’s #1 value = •Doing what’s right for customers. We place customers at the center of everything we do. We want to exceed customer expectations and build relationships that last a lifetime...

Casey B
Product or Service Quality
1.2 (373 reviews)
1.4 (316 reviews)
Reviewer's quote

...Worst service I have every experienced and reporting to HUD to prevent this from occurring to anyone else..

Darin N

The Wells Fargo Bank on 174th takes 45 minutes to an hour to make a deposit when there's two people ahead of you horrible service horrible plac recommend bank somewhere else..

PissedConsumer1640445
Staff
1.3 (373 reviews)
1.4 (298 reviews)
Reviewer's quote

...(I have had a bad experience with Freedom Mortgage staff. Each rep would provide their ID number, and each rep provided different information regarding the needed documents. ) I kept a record of each rep ID number and the information provided...

Mildred W

...We tolerate their problems with technology and turnover of staff with a patient attitude as we understand not everything in life can be perfect and instantaneous. We had a VP of Wells Fargo as a client in our business. I don't believe that she even realized that we were a customer of Wells Fargo...

PissedConsumer1186752

Freedom Mortgage and Wells Fargo Pros and Cons

Pros
  • Should be investigated
  • That they should be investigatd
  • Customer service
  • Who did try to make me fell better
  • Nightmare
  • Wells fargo stole my home with no missed paymants and proof
Cons
  • Customer service
  • Entire process
  • Worst customer service ever
  • Customer service
  • Incompetant
  • Rude representatives

Freedom Mortgage and Wells Fargo Most Positive Reviews

Top rated reviews
5

Best process I have ever experienced. They closed on time and as promised. The appraisal was perfect. The people that I...

5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

Freedom Mortgage and Wells Fargo Most Critical Reviews

Lowest rated reviews
1

My wife and I live in Oregon and California. We bought a house in California in 2013 and in May of 2014 Freedom...

1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

Freedom Mortgage and Wells Fargo Latest Reviews

Recent published reviews
1

We experienced financial hardship due to unexpected car repairs and started the loss mitigation process. After we...

Read all 1011 reviews
1

when i reported fraud i was informed all was well. two weeks later 10 business days i went in again and was informed...

Read all 1573 reviews

Freedom Mortgage and Wells Fargo Products and Services

Most reviewed product and services
  • Freedom Mortgage Mortgage (333 reviews)
  • Freedom Mortgage Customer Care (153 reviews)
  • Freedom Mortgage Refinance (115 reviews)
  • Wells Fargo Account (233 reviews)
  • Wells Fargo Loan (203 reviews)
  • Wells Fargo Mortgage (197 reviews)