PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Freedom Mortgage and Wells Fargo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Freedom Mortgage
Has Verified Representatives
1.6
Freedom Mortgage
Wells Fargo

Freedom Mortgage and Wells Fargo Overview

Total reviews 1091 1643
Company responses 181 0
Issues resolved 4 1

Freedom Mortgage and Wells Fargo Consumer Ratings

Rank
130 out of 917 in Loans and Mortgages category
104 out of 748 in Banks category
Customer service
162 in category
106 in category
Reliability
173 in category
93 in category
Product or Service Quality
163 in category
73 in category
Website
195 in category
82 in category

Freedom Mortgage and Wells Fargo Rating Details

Customer service
1.2 (499 reviews)
1.3 (395 reviews)
Reviewer's quote

...Their only interest is making money and have no real understanding of what customer service is..

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Some time has passed now, and I think customer service should be renamed company service, because customer service people everywhere are not serving customers but the lazy, ass-backwards processes of these corporations. Im livid, want justice, and dont want to file a small claims complaint against...

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Reliability
1.1 (426 reviews)
1.3 (304 reviews)
Reviewer's quote

Unfortunately covid-19 struck, so we were asked by Freedom Mortgage if we would like to have 3 months put on the back of our loan to help us out.NOT what they were up to. Every week we got a letter telling us they were going to foreclose. They harassed us every week for the 3 months. I have been on...

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...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

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Product or Service Quality
1.2 (420 reviews)
1.4 (346 reviews)
Reviewer's quote

The Freedom Mortgage Service Center representative suggested I submit this issue in writing. The representative stated the account should have been placed on hold when the 1 Aug payment was missed. He also informed me the late fee and actions taken with a negative impact on my credit rating should...

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I got emails from creditors that some of my bills did not go through and they are going to cancel some of my services. Online said to call customer service which is open 24/7, so far I have been on hold with customer service now for an hour and 40 minutes. I was told that the wait would be 10...

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Website
1.5 (413 reviews)
1.9 (329 reviews)
Reviewer's quote

...I have messaged them on their website and never received a response. Everyone I talk to gives a different story. One rep told me I need to provide a $0 amount due tax bill...

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...the website for online banking seems like the right place. Are there any laws about banks needing to notify/post notice to consumers about their "internal-only" (secret) limit they are subject to? Perhaps it could save others from frustration and embarassment I was subjected to today..

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Freedom Mortgage and Wells Fargo Pros and Cons

Pros
  • Should be investigated
  • That they should be investigatd
  • Still looking for something
  • No customer service
  • Who did try to make me fell better
  • Nightmare
Cons
  • Customer service
  • Entire process
  • Way i was treated
  • Customer service
  • Incompetant
  • Rude representatives

Freedom Mortgage and Wells Fargo Most Positive Reviews

Top rated reviews
5

Best process I have ever experienced. They closed on time and as promised. The appraisal was perfect. The people that I...

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5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

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5

Robert Biondi proveded great service and kept me updated

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5

You should have thought about the amount of money that you were asking Wells Fargo to Ref.Companies does not Ref I...

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Freedom Mortgage and Wells Fargo Most Critical Reviews

Lowest rated reviews
1

My wife and I live in Oregon and California. We bought a house in California in 2013 and in May of 2014 Freedom...

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1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

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1

Brought me thru a mod. After which said I didn't fill out a few forms and had to pay them 9600.00 or loose my home.now...

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1

I was issued a check from my insurance company for damages to my home. Wells Fargo was listed on the check.After being...

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Freedom Mortgage and Wells Fargo Latest Reviews

Recent published reviews
1

Unfortunately covid-19 struck, so we were asked by Freedom Mortgage if we would like to have 3 months put on the back of...

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1

A check sent to be mailed was stolen (maybe out of our mailbox), altered, and deposited via ATM into an unauthorized...

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2

Almost impossible to log in to your account. Every time it says wrong information. Changed ID and pass word and still...

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No votes

You are putting people in danger by allowing people in your bank with their face covered. Did you ever stop to think...

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Freedom Mortgage and Wells Fargo Products and Services

Most reviewed product and services
  • Freedom Mortgage Mortgage (343 reviews)
  • Freedom Mortgage Refinance (122 reviews)
  • Freedom Mortgage Loan (87 reviews)
  • Wells Fargo Loan (204 reviews)
  • Wells Fargo Mortgage (200 reviews)
  • Wells Fargo Checking Account (121 reviews)