PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Freedom Mortgage and Wells Fargo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Freedom Mortgage

Freedom Mortgage

Has verified representatives
1.6
Freedom Mortgage
Wells Fargo

Freedom Mortgage and Wells Fargo Overview

Total reviews
1006
1569
Company responses
165
0
Issues resolved
3
0

Wells Fargo was first mentioned on PissedConsumer on Oct 8, 2007 and since then this brand received 1569 reviews. It is 563 reviews more than Freedom Mortgage received since Aug 20, 2008.

Freedom Mortgage and Wells Fargo Consumer Ratings

Rank
120 out of 1292 in Loans and Mortgages category
81 out of 1025 in Banks category
Customer service
156 in category
91 in category
Staff
147 in category
91 in category
Reliability
166 in category
82 in category

Freedom Mortgage and Wells Fargo Rating Details

Customer service
1.2 (441 reviews)
1.3 (367 reviews)
Reviewer's quote

...Lates when they weren’t, no payments online, no supervisors, horrid customer service. Anything imaginable with payoffs and paperwork being sent. All of it! So, when we decided to purchase a new home, FM would not help us in any way...

PissedConsumer1658270

...My work found out what wells fa4go did to me and did not help me as their customer and they are going to close their huge account. So maybe that will be important because they did not care what happened to us, as outpr money was not enough apparently. I feel uninformed and exposed...

Angela S
Product or Service Quality
1.2 (371 reviews)
1.4 (314 reviews)
Reviewer's quote

WOW! Just WOW! Sounds like our story. I’m so sorry on behalf of FM and their incompetence. We hated them. We tried to pay the house off and they retaliated. Counted us late on 4 payments including one to pay house off. Claimed we didn’t have to pay until a certain date. We paid house off on January...

PissedConsumer1716144

This is the worst bank ever. I had to close the account because almost clean my savings with monthly charges and the credit card is terrible I had to call every month they hide charges into your monthly payments and the courtesy charges take it away, they put it back . Be aware never get a credit...

PissedConsumer1617460
Reliability
1.1 (371 reviews)
1.2 (278 reviews)
Reviewer's quote

In a little over a year with Freedom Mortgage they've raised my mortgage payment 160 dollars said they adjusted my escrow wrong that i owed on property tax i said there's no way my taxes aren't that much they said well it's just an estament.Now they keep sending me out rages bills that don't make...

Scott A

...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

Dezmen

Freedom Mortgage and Wells Fargo Pros and Cons

Pros
  • Should be investigated
  • That they should be investigatd
  • Customer service
  • Nightmare
  • Who did try to make me fell better
  • Wells fargo stole my home with no missed paymants and proof
Cons
  • Customer service
  • Entire process
  • Way i was treated
  • Customer service
  • Incompetant
  • Rude representatives

Freedom Mortgage and Wells Fargo Most Positive Reviews

Top rated reviews
5

Best process I have ever experienced. They closed on time and as promised. The appraisal was perfect. The people that I...

5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

Freedom Mortgage and Wells Fargo Most Critical Reviews

Lowest rated reviews
1

My wife and I live in Oregon and California. We bought a house in California in 2013 and in May of 2014 Freedom...

1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

Freedom Mortgage and Wells Fargo Latest Reviews

Recent published reviews
1.1

In a little over a year with Freedom Mortgage they've raised my mortgage payment 160 dollars said they adjusted my...

Read all 1006 reviews
1

Wells Fargo took money out of my account without my authorization. After hours on the phone and two visits to the bank...

Read all 1569 reviews

Freedom Mortgage and Wells Fargo Products and Services

Most reviewed product and services
  • Freedom Mortgage Mortgage (332 reviews)
  • Freedom Mortgage Customer Care (153 reviews)
  • Freedom Mortgage Refinance (114 reviews)
  • Wells Fargo Account (233 reviews)
  • Wells Fargo Loan (203 reviews)
  • Wells Fargo Mortgage (197 reviews)