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Freedom Mortgage

Loans and Mortgages
Has verified representatives
  • 0 ISSUES RESOLVED
  • 12 COMPANY RESPONSES
  • 647 TOTAL REVIEWS
  • $2.7M CLAIMED LOSSES
  • $22.7K AVERAGE LOSS
1.3
Customer service
Website
Staff
Reliability
Diversity of Products or Services
  • Should be investigated 5
  • Customer service 4
  • Rate fees 3
  • Web site 3
  • Interest rate 2

Customers don't like

  • Customer service11
  • Entire process5
  • Run around3
  • Wasted time and money3
  • Too much to even handle3
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Usaa

Loans and Mortgages
  • 8 ISSUES RESOLVED
  • 973 TOTAL REVIEWS
  • $3.8M CLAIMED LOSSES
  • $14.5K AVERAGE LOSS
1.7
Customer service
Website
Staff
Reliability
Diversity of Products or Services
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Do not use 3
  • Prompt responses 3
  • Easy to access by phone 3

Customers don't like

  • Being treated like a criminal7
  • Customer service5
  • Did not resove issue5
  • Employees unwillingness to help4
  • Unwillingness to fix problem usaa created3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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