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Freedom Mortgage

Loans and Mortgages
Has verified representatives
  • 0 ISSUES RESOLVED
  • 5 COMPANY RESPONSES
  • 585 TOTAL REVIEWS
  • $2M CLAIMED LOSSES
  • $17.5K AVERAGE LOSS
1.3
Customer service
Website
Staff
Reliability
Diversity of Products or Services
  • Horrible company 7
  • Customer service 4
  • Should be investigated 4
  • Loan refi experience 3
  • Rate fees 3

Customers don't like

  • Being lied to17
  • Customer service17
  • Entire process8
  • Haughty representative7
  • Payment maze7
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USAA

Loans and Mortgages
  • 6 ISSUES RESOLVED
  • 910 TOTAL REVIEWS
  • $3.6M CLAIMED LOSSES
  • $14.9K AVERAGE LOSS
1.7
Customer service
Website
Staff
Reliability
Diversity of Products or Services
  • How usaa used to operate and care for its members 5
  • Horrible lying thieves 4
  • Respectful customer service 4
  • Easy to access by phone 3
  • Prompt responses 3

Customers don't like

  • Horrible customer service18
  • Customer service14
  • Being treated like a criminal12
  • Complete lack of customer service6
  • Incompetent employees6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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