PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Freedom Mortgage and Quicken Loans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Freedom Mortgage
Quicken Loans

Freedom Mortgage and Quicken Loans Overview

Total reviews 1190 964
Company responses 191 0
Issues resolved 4 5

Freedom Mortgage and Quicken Loans Consumer Ratings

Rank
254 out of 1015 in Loans and Mortgages category
202 out of 1015 in Loans and Mortgages category
Customer service
238 in category
225 in category
Reliability
254 in category
217 in category
Product or Service Quality
234 in category
201 in category
Website
262 in category
123 in category

Freedom Mortgage and Quicken Loans Rating Details

Customer service
1.2
(560 reviews)
1.3
(372 reviews)
Reviewer's quote

...I had called before sending the documents and even after, they told me over the phone that my insurance was ok and then BAMM -1400, no response after, customer service is bad, I hope I can rid of them ASAP. Really not...

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...*** poor Customer service and I would never recommend using quicken or Rocket to anyone. I will be logging a complaint to BBB, WA state AG and Ed Alar Sr Quicken Director..

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Reliability
1.2
(479 reviews)
1.3
(299 reviews)
Reviewer's quote

I paid my mortgage before due date, noted on their website for electronic payment. Payment rejected on their website Now, I have to bring in an actual check to their office. What kind of setup is this!?

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...and never fill out another application with them.Countrywide Home Loans nka Quicken Loans nka Rocket Mtg.If you lost less than $1000 fooling with these monsters, consider yourself blessed. Most of us end up losing our entire homes, which is why the Justice Department sued them on Obama's...

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Product or Service Quality
1.2
(476 reviews)
1.4
(337 reviews)
Reviewer's quote

...com, we received the denial! What a messed up company that does not deserve to service any mortgage!!! The government should shut them down!!..

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I have called and spoke to Customer Service and their Account Resolution team who always tell me, "oh you are ok with everything, just ignore the letter". I explained how many we have received and all I get is a mile long apology! Then I asked for a supervisor last Friday. That was a mistake...

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Website
1.5
(457 reviews)
2.1
(324 reviews)
Reviewer's quote

...The website is not user friendly and it is difficult to find documents for tax purposes. When I had questions regarding my initial loan, it took days to get any response back. Recently completed a loan assumption (brother in law was taking over our existing loan) which was a nightmare...

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...I can also show myself as a vendor in attendance on the art shows website. Requesting individual receipts for every transaction during the holidays is crazy. I did not have these issues when I purchased my house...

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Freedom Mortgage and Quicken Loans Pros and Cons

Pros
  • Should be investigated
  • That they should be investigatd
  • Still looking for something
  • Interest rate
  • Website
  • First week of communication
Cons
  • Customer service
  • Entire process
  • Unprofessional business practices and complete lack of action
  • Customer service
  • Totally incompetent
  • Whole process

Freedom Mortgage and Quicken Loans Most Positive Reviews

Top rated reviews
5

The representative that I spoke to was very knowledgeable, friendly and courteous. She answered all of my concerns...

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5

Within 7 weeks of our first contact with Quicken Loans, we closed (within our lock-in period) on a refinance with a GREA...

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5

I had the pleasure of speaking to Lee number 7466 in New Jersey today Tuesday at Pacific time 145 she did outstanding...

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5

Current loan w/ quicken. Tried to refi and they kept asking for same paperwork over and over till my rate lock was up....

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Freedom Mortgage and Quicken Loans Most Critical Reviews

Lowest rated reviews
1

I attempted a refi on my home with FM and began the process in February, 2015. I got financially naked for FM by submitt...

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1

This company will waste your time. This is the worst communication I have ever seen. You wait for a month to close on...

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1

Freedom Mortgage is the WORST company I have EVER DEALT WITH! their customer service is horrible. Loan closing...

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1

...and never fill out another application with them.
Countrywide Home Loans nka Quicken Loans nka Rocket Mtg.
If you lost...

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Freedom Mortgage and Quicken Loans Latest Reviews

Recent published reviews
No votes

2023 statements didnt get it
Dont know the interest paid for 2023
Still waiting to file my taxes but need to know how much...

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No votes

Stop sending me emails everyday damn 2 minutes it's getting annoying and I keep telling you to STOP SO MY NEXT STEP IS...

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1

I paid my mortgage before due date, noted on their website for electronic payment. Payment rejected on their website...

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No votes

Been trying to unsubcribe from your nuisance emails for several weeks now,but for some reason I Still get them.please...

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