PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Freedom Mortgage and Quicken Loans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Freedom Mortgage

Freedom Mortgage

Has verified representatives
1.6
Freedom Mortgage
Quicken Loans

Freedom Mortgage and Quicken Loans Overview

Total reviews
1007
891
Company responses
165
0
Issues resolved
3
4

Freedom Mortgage was first mentioned on PissedConsumer on Aug 20, 2008 and since then this brand received 1007 reviews. It is 116 reviews more than Quicken Loans received since Jun 19, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Freedom Mortgage customer support team and Quicken Loans customer service.

Freedom Mortgage and Quicken Loans Consumer Ratings

Rank
120 out of 1292 in Loans and Mortgages category
138 out of 1292 in Loans and Mortgages category
Customer service
156 in category
147 in category
Staff
147 in category
137 in category
Product or Service Quality
156 in category
119 in category

According to consumer ratings and reviews, Freedom Mortgage ranks 18 points higher in the Loans and Mortgages category than Quicken Loans. People gave Freedom Mortgage 1.2 stars for Customer service criterion in Loans and Mortgages category and it is 196 points higher than the worst rated brand in this category. At the same time, Quicken Loans was rated 1.3 stars for Customer service criterion in this category and it is 205 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Quicken Loans has a higher rating than Freedom Mortgage. Regarding Product or Service Quality criterion, consumers gave Freedom Mortgage 1.2 stars and it is 56% greater than other in category. Quicken Loans however was rated 1.4 stars and it is 66% greater than other in category.

Freedom Mortgage and Quicken Loans Rating Details

Customer service
1.2 (441 reviews)
1.3 (324 reviews)
Reviewer's quote

...Lates when they weren’t, no payments online, no supervisors, horrid customer service. Anything imaginable with payoffs and paperwork being sent. All of it! So, when we decided to purchase a new home, FM would not help us in any way...

PissedConsumer1658270

...One of the wort customer service ever. Don't be fooled by the fancy commercials. I had a mortgage with them for about 2 years now...

M F
Staff
1.3 (371 reviews)
1.4 (255 reviews)
Reviewer's quote

...(I have had a bad experience with Freedom Mortgage staff. Each rep would provide their ID number, and each rep provided different information regarding the needed documents. ) I kept a record of each rep ID number and the information provided...

Mildred W

...disregard for personal property, by the staff's unprofessionalism bordering on discrimination and the ineptitude and the lack of communication among the staff I worked with. To begin, we began this process back in February when inquiring about a home refinement loan. At first, the staff seemed knowledgeable and willing to help in any way they...

Alisson B
Product or Service Quality
1.2 (371 reviews)
1.4 (294 reviews)
Reviewer's quote

WOW! Just WOW! Sounds like our story. I’m so sorry on behalf of FM and their incompetence. We hated them. We tried to pay the house off and they retaliated. Counted us late on 4 payments including one to pay house off. Claimed we didn’t have to pay until a certain date. We paid house off on January...

PissedConsumer1716144

STOP CALLING ME .I AM NOT INTERESTED

Ken R

Freedom Mortgage and Quicken Loans Pros and Cons

Pros
  • Should be investigated
  • That they should be investigatd
  • Customer service
  • Website
  • Interest rate
  • Customer service
Cons
  • Customer service
  • Entire process
  • Way i was treated
  • Customer service
  • Totally incompetent
  • Whole process

Freedom Mortgage and Quicken Loans Most Positive Reviews

Top rated reviews
5

Best process I have ever experienced. They closed on time and as promised. The appraisal was perfect. The people that I...

5

After paper work after work witch was fine .got everything they needed and 2 days prior 2 closing they told us they...

Freedom Mortgage and Quicken Loans Most Critical Reviews

Lowest rated reviews
1

My wife and I live in Oregon and California. We bought a house in California in 2013 and in May of 2014 Freedom...

1

I also was ripped off by a field appraiser. I had my home appraised last February 2014 by an fha appraiser and the...

Freedom Mortgage and Quicken Loans Latest Reviews

Recent published reviews

Trying to receive escrow check . Sent to wrong address , and do not have my check. Please respond Ben Gibbs 205 9071932

Read all 1007 reviews
2.3

Told us 10 times approved and closing soon. Paid for 2 appraisals. Used credit cards while waiting months to close. Had...

Read all 891 reviews

Freedom Mortgage and Quicken Loans Products and Services

Most reviewed product and services
  • Freedom Mortgage Mortgage (332 reviews)
  • Freedom Mortgage Customer Care (153 reviews)
  • Freedom Mortgage Refinance (114 reviews)
  • Quicken Loans Loan (229 reviews)
  • Quicken Loans Refinance (150 reviews)
  • Quicken Loans Mortgage (127 reviews)