PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Freedom Mortgage and Quicken Loans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Freedom Mortgage

Freedom Mortgage

Has Verified Representatives
1.6
Freedom Mortgage
Quicken Loans

Freedom Mortgage and Quicken Loans Overview

Total reviews
1064
904
Company responses
176
0
Issues resolved
4
4

Freedom Mortgage and Quicken Loans Consumer Ratings

Rank
128 out of 888 in Loans and Mortgages category
124 out of 888 in Loans and Mortgages category
Customer service
163 in category
152 in category
Reliability
173 in category
130 in category
Product or Service Quality
167 in category
125 in category
Website
193 in category
76 in category

Freedom Mortgage and Quicken Loans Rating Details

Customer service
1.2 (476 reviews)
1.3 (334 reviews)
Reviewer's quote

...Their customer service is terrible and not at all knowledgeable..

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...Lousy customer service. You could never reach anyone. Literally hours on hold and disconnected...

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Reliability
1.1 (405 reviews)
1.3 (260 reviews)
Reviewer's quote

They just don't know what the heck they are doing. They can see my loan but cant talk about it...Hmm, that's strange..Looking to refinance..

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I had a promotion and mentioned several times. They closed the loan and did not apply the amount. Even though I mentioned this amount and the deal they are now telling me that I did not call the correct phone number.

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Product or Service Quality
1.2 (399 reviews)
1.4 (301 reviews)
Reviewer's quote

I called the number back and was connected with a customer service rep who told me that I could submit my SS cards via the message center on the website. Did that on May 24th and 3 days later I get a call and email from another random employee with the company requesting I submit my Social Security...

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...One of the wort customer service ever. Don't be fooled by the fancy commercials. I had a mortgage with them for about 2 years now...

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Website
1.5 (394 reviews)
2.2 (290 reviews)
Reviewer's quote

...If your lucky enough to get through to customer service all they tell you is to go to there website witch is really no help for this temporary situation. I will be changing mortgage company ASAP..

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...All I received was a website that promted me to give information for someone to call me. I would like to see more transparency in their business practices..

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Freedom Mortgage and Quicken Loans Pros and Cons

Pros
  • Should be investigated
  • That they should be investigatd
  • Customer service
  • Website
  • Interest rate
  • Getting refused a loan so i could escape them
Cons
  • Customer service
  • Entire process
  • Way i was treated
  • Customer service
  • Totally incompetent
  • Whole process

Freedom Mortgage and Quicken Loans Most Positive Reviews

Top rated reviews
5

Best process I have ever experienced. They closed on time and as promised. The appraisal was perfect. The people that I...

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5

After paper work after work witch was fine .got everything they needed and 2 days prior 2 closing they told us they...

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5

Robert Biondi proveded great service and kept me updated

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5

Current loan w/ quicken. Tried to refi and they kept asking for same paperwork over and over till my rate lock was up....

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Freedom Mortgage and Quicken Loans Most Critical Reviews

Lowest rated reviews
1

My wife and I live in Oregon and California. We bought a house in California in 2013 and in May of 2014 Freedom...

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1

I also was ripped off by a field appraiser. I had my home appraised last February 2014 by an fha appraiser and the...

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1

Brought me thru a mod. After which said I didn't fill out a few forms and had to pay them 9600.00 or loose my home.now...

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1

QL per approved my loan before I located property to purchase. I then submitted to them my purchase and sale for a detac...

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Freedom Mortgage and Quicken Loans Latest Reviews

Recent published reviews
1

They just don't know what the heck they are doing. They can see my loan but cant talk about it...Hmm, that's strange..
Lo...

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No votes

They told me we could do it at first, then sent this appraiser over and she didn't appraise well, didn't look at any...

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1

Worst. Company. Ever. My mortgage was sadly transferred from one company to these clowns. It took many phone calls and...

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No votes

On 6/30/20 I spoke to Anthony Williams (480-305-9539) at Quicken Loans. He told me my credit scores were 617, 599, 595....

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Freedom Mortgage and Quicken Loans Products and Services

Most reviewed product and services
  • Freedom Mortgage Mortgage (341 reviews)
  • Freedom Mortgage Customer Care (155 reviews)
  • Freedom Mortgage Refinance (118 reviews)
  • Quicken Loans Loan (221 reviews)
  • Quicken Loans Refinance (154 reviews)
  • Quicken Loans Mortgage (126 reviews)