PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Freedom Mortgage and Quicken Loans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Freedom Mortgage
Has Verified Representatives
1.6
Freedom Mortgage
Quicken Loans

Freedom Mortgage and Quicken Loans Overview

Total reviews 1092 930
Company responses 181 0
Issues resolved 4 4

Freedom Mortgage and Quicken Loans Consumer Ratings

Rank
131 out of 917 in Loans and Mortgages category
148 out of 917 in Loans and Mortgages category
Customer service
161 in category
151 in category
Reliability
171 in category
131 in category
Product or Service Quality
162 in category
131 in category
Website
194 in category
73 in category

Freedom Mortgage and Quicken Loans Rating Details

Customer service
1.2 (499 reviews)
1.3 (351 reviews)
Reviewer's quote

...Their only interest is making money and have no real understanding of what customer service is..

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...Be aware they offer poor customer service. Very hard for them to take responsibility for why the move so slow through the process. We were moving in to the 4th month..

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Reliability
1.1 (426 reviews)
1.3 (278 reviews)
Reviewer's quote

Unfortunately covid-19 struck, so we were asked by Freedom Mortgage if we would like to have 3 months put on the back of our loan to help us out.NOT what they were up to. Every week we got a letter telling us they were going to foreclose. They harassed us every week for the 3 months. I have been on...

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When researching online, it states that people who have paid off bankruptcy does not have a wait period for an FHA loan just needs a credit score of at least 580. HOWEVER, when actually taking to them, they state you have to have a score of 640 or better. This is FLASE ADVERTISEMENT!!!

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Product or Service Quality
1.2 (420 reviews)
1.4 (317 reviews)
Reviewer's quote

The Freedom Mortgage Service Center representative suggested I submit this issue in writing. The representative stated the account should have been placed on hold when the 1 Aug payment was missed. He also informed me the late fee and actions taken with a negative impact on my credit rating should...

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...My advice would be to work with an actual broker who can likely provide more personalized service and a better overall experience..

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Website
1.5 (413 reviews)
2.2 (305 reviews)
Reviewer's quote

...I have messaged them on their website and never received a response. Everyone I talk to gives a different story. One rep told me I need to provide a $0 amount due tax bill...

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...All I received was a website that promted me to give information for someone to call me. I would like to see more transparency in their business practices..

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Freedom Mortgage and Quicken Loans Pros and Cons

Pros
  • Should be investigated
  • That they should be investigatd
  • Still looking for something
  • Interest rate
  • Website
  • First week of communication
Cons
  • Customer service
  • Entire process
  • Way i was treated
  • Customer service
  • Totally incompetent
  • Whole process

Freedom Mortgage and Quicken Loans Most Positive Reviews

Top rated reviews
5

Best process I have ever experienced. They closed on time and as promised. The appraisal was perfect. The people that I...

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5

After paper work after work witch was fine .got everything they needed and 2 days prior 2 closing they told us they...

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5

Robert Biondi proveded great service and kept me updated

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5

Current loan w/ quicken. Tried to refi and they kept asking for same paperwork over and over till my rate lock was up....

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Freedom Mortgage and Quicken Loans Most Critical Reviews

Lowest rated reviews
1

My wife and I live in Oregon and California. We bought a house in California in 2013 and in May of 2014 Freedom...

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1

I also was ripped off by a field appraiser. I had my home appraised last February 2014 by an fha appraiser and the...

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1

Brought me thru a mod. After which said I didn't fill out a few forms and had to pay them 9600.00 or loose my home.now...

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1

QL per approved my loan before I located property to purchase. I then submitted to them my purchase and sale for a detac...

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Freedom Mortgage and Quicken Loans Latest Reviews

Recent published reviews
No votes

This mortgage company has a Notary Republic conduct their closings. I recently closed on a home mortgage, and Freedom...

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1

When researching online, it states that people who have paid off bankruptcy does not have a wait period for an FHA loan...

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1

Unfortunately covid-19 struck, so we were asked by Freedom Mortgage if we would like to have 3 months put on the back of...

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1.4

11/27/2020 - I wasted 10 weeks working with Quicken/Rocket trying to obtain a mortgage for a co-operative (co-op)...

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Freedom Mortgage and Quicken Loans Products and Services

Most reviewed product and services
  • Freedom Mortgage Mortgage (343 reviews)
  • Freedom Mortgage Refinance (122 reviews)
  • Freedom Mortgage Loan (87 reviews)
  • Quicken Loans Loan (221 reviews)
  • Quicken Loans Refinance (156 reviews)
  • Quicken Loans Mortgage (131 reviews)