PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Freedom Mortgage and Quicken Loans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Freedom Mortgage

Freedom Mortgage

Has verified representatives
1.6
Freedom Mortgage
Quicken Loans

Freedom Mortgage and Quicken Loans Overview

Total reviews
1011
898
Company responses
165
0
Issues resolved
3
4

Freedom Mortgage was first mentioned on PissedConsumer on Aug 20, 2008 and since then this brand received 1011 reviews. It is 113 reviews more than Quicken Loans received since Jun 19, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Freedom Mortgage customer support team and Quicken Loans customer service.

Freedom Mortgage and Quicken Loans Consumer Ratings

Rank
121 out of 1190 in Loans and Mortgages category
137 out of 1190 in Loans and Mortgages category
Customer service
157 in category
147 in category
Product or Service Quality
159 in category
121 in category
Reliability
169 in category
127 in category

According to consumer ratings and reviews, Freedom Mortgage ranks 16 points higher in the Loans and Mortgages category than Quicken Loans. People gave Freedom Mortgage 1.2 stars for Customer service criterion in Loans and Mortgages category and it is 200 points higher than the worst rated brand in this category. At the same time, Quicken Loans was rated 1.3 stars for Customer service criterion in this category and it is 210 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Quicken Loans has a higher rating than Freedom Mortgage. Regarding Reliability criterion, consumers gave Freedom Mortgage 1.1 stars and it is 53% greater than other in category. Quicken Loans however was rated 1.3 stars and it is 64% greater than other in category.

Freedom Mortgage and Quicken Loans Rating Details

Customer service
1.2 (443 reviews)
1.3 (328 reviews)
Reviewer's quote

...Lates when they weren’t, no payments online, no supervisors, horrid customer service. Anything imaginable with payoffs and paperwork being sent. All of it! So, when we decided to purchase a new home, FM would not help us in any way...

PissedConsumer1658270

...One of the wort customer service ever. Don't be fooled by the fancy commercials. I had a mortgage with them for about 2 years now...

M F
Product or Service Quality
1.2 (373 reviews)
1.4 (298 reviews)
Reviewer's quote

...Worst service I have every experienced and reporting to HUD to prevent this from occurring to anyone else..

Darin N

Let me start by saying that QL customer service has been top notch. In fact, this was one of the main reasons WE CHOSE QL to fund our mortgage when we purchased our home in 2010. Over the course of the last 9 years, our relationship with QL has been nothing but positive...

PissedConsumer1644149
Reliability
1.1 (373 reviews)
1.3 (255 reviews)
Reviewer's quote

Where do I begin.? From rescheduling my closing without telling me over and over. To saying, I have not paid on my loan after refinancing! My credit has been destroyed and being told my new loan was not funded, even though I have a new loan account and payment date.I have called endlessly and not...

Orlando

The took $500 from me twice and now they are telling me I need $125,000 in assets to qualify for a FHA loan. They make their money by scamming people out of $500 and then changing the terms of the loan to ensure you don’t qualify. I am heartbroken and disappointed. A complete waste of time....I...

TracyS

Freedom Mortgage and Quicken Loans Pros and Cons

Pros
  • Should be investigated
  • That they should be investigatd
  • Customer service
  • Website
  • Interest rate
  • Getting refused a loan so i could escape them
Cons
  • Customer service
  • Entire process
  • Worst customer service ever
  • Customer service
  • Totally incompetent
  • Whole process

Freedom Mortgage and Quicken Loans Most Positive Reviews

Top rated reviews
5

Best process I have ever experienced. They closed on time and as promised. The appraisal was perfect. The people that I...

5

After paper work after work witch was fine .got everything they needed and 2 days prior 2 closing they told us they...

Freedom Mortgage and Quicken Loans Most Critical Reviews

Lowest rated reviews
1

My wife and I live in Oregon and California. We bought a house in California in 2013 and in May of 2014 Freedom...

1

I also was ripped off by a field appraiser. I had my home appraised last February 2014 by an fha appraiser and the...

Freedom Mortgage and Quicken Loans Latest Reviews

Recent published reviews
1

We experienced financial hardship due to unexpected car repairs and started the loss mitigation process. After we...

Read all 1011 reviews
5

The took $500 from me twice and now they are telling me I need $125,000 in assets to qualify for a FHA loan. They make...

Read all 898 reviews

Freedom Mortgage and Quicken Loans Products and Services

Most reviewed product and services
  • Freedom Mortgage Mortgage (333 reviews)
  • Freedom Mortgage Customer Care (153 reviews)
  • Freedom Mortgage Refinance (115 reviews)
  • Quicken Loans Loan (229 reviews)
  • Quicken Loans Refinance (152 reviews)
  • Quicken Loans Mortgage (129 reviews)