PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about PHH Mortgage and Freedom Mortgage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Freedom Mortgage

Freedom Mortgage

Has Verified Representatives
1.6
PHH Mortgage
Freedom Mortgage

PHH Mortgage and Freedom Mortgage Overview

Total reviews
457
1072
Company responses
0
178
Issues resolved
5
4

PHH Mortgage and Freedom Mortgage Consumer Ratings

Rank
202 out of 892 in Loans and Mortgages category
128 out of 892 in Loans and Mortgages category
Customer service
156 in category
165 in category
Reliability
157 in category
173 in category
Website
223 in category
194 in category
Billing Practices
130 in category
135 in category

PHH Mortgage and Freedom Mortgage Rating Details

Customer service
1.3 (195 reviews)
1.2 (483 reviews)
Reviewer's quote

...Poor customer service. Extremely rude..

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...I left several messages with customer Service agents, I have not been contacted I have been ignored. They know who I am and how to contact me. They know who I am and how to contact me I get all kinds of advertising selling me more of their poor services...

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Reliability
1.2 (183 reviews)
1.1 (412 reviews)
Reviewer's quote

Trying to make a payment. Cant get through. Busy signal on all numbers for PHH

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I was charged for "payoff" requests 9 times from April July 2020.I requested, in writing, a list of Companies/individuals that made these requests. Instead of sending me my request they send me a payoff loan and charged it to my account. I have contacted them numerous times, and they keep telling...

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Website
1.3 (182 reviews)
1.5 (400 reviews)
Reviewer's quote

Their online website and payments are an absolute joke. I paid my payment on the second and it said it was confirmed. Then I got a notice saying I hadnt made my payment and now its late...

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I called the number back and was connected with a customer service rep who told me that I could submit my SS cards via the message center on the website. Did that on May 24th and 3 days later I get a call and email from another random employee with the company requesting I submit my Social Security...

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Billing Practices
1.3 (169 reviews)
1.3 (367 reviews)
Reviewer's quote

...Just last week I had a full on argument with an agent about billing. It was as if she was reading from a script and could not figure out how to address my concerns. Also the website is a disaster...

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Freedom’s practices and broken system/farmed out loss draft department has us living in a house with holes in the ceiling and walls, exposed concrete floors , exposed subfloors, splinters from damaged hardwood, no insulation in walls and ceilings, discolored drywall, exposed steel wall framing,...

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PHH Mortgage and Freedom Mortgage Pros and Cons

Pros
  • No pros - the company is an utter nightmare to deal with
  • No pros
  • I just want to pay my mortgage payment
  • Should be investigated
  • That they should be investigatd
  • Rate fees
Cons
  • Incomptence
  • Process or how customers are treated
  • Poor service lack of respect for customers
  • Customer service
  • Entire process
  • Way i was treated

PHH Mortgage and Freedom Mortgage Most Positive Reviews

Top rated reviews
5

Im so sorry. I didnt know it was the pissed off site... everything was wonderful ...the gentleman that recieved the...

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5

Best process I have ever experienced. They closed on time and as promised. The appraisal was perfect. The people that I...

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5

Apply fast and Easy loans with low percent interest rate contact;Whatsapp: +27680193940 crprtspprtservices@gmail.com...

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5

Robert Biondi proveded great service and kept me updated

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PHH Mortgage and Freedom Mortgage Most Critical Reviews

Lowest rated reviews
1

PHH recently gave me a modification of my mortgage on an investment property, now they claim I am 6 months behind. I...

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1

My wife and I live in Oregon and California. We bought a house in California in 2013 and in May of 2014 Freedom...

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1

Was being a caretaker of a family member in an accident. Since on the payment slips of PHH mentioning what it does with...

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1

Brought me thru a mod. After which said I didn't fill out a few forms and had to pay them 9600.00 or loose my home.now...

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PHH Mortgage and Freedom Mortgage Latest Reviews

Recent published reviews
1

Trying to make a payment. Cant get through. Busy signal on all numbers for PHH

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No votes

In February I received a flyer from Freedom that they were offering to Lower my existing rate for no out of pocket cost...

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1

hardly a moth goes by with out them putting some kind false overcharges trying to see if am dumb enough one payment...

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2.2

My name is Biagio Dugo In February and March of 2020, I was repeatedly enticed by freedom mortgage about refinancing my...

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PHH Mortgage and Freedom Mortgage Products and Services

Most reviewed product and services
  • Phh Mortgage Mortgage (140 reviews)
  • Phh Mortgage Customer Care (46 reviews)
  • Phh Mortgage Loan (21 reviews)
  • Freedom Mortgage Mortgage (341 reviews)
  • Freedom Mortgage Customer Care (156 reviews)
  • Freedom Mortgage Refinance (119 reviews)