PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about PHH Mortgage and Freedom Mortgage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Freedom Mortgage

Freedom Mortgage

Has verified representatives
1.6
PHH Mortgage
Freedom Mortgage

PHH Mortgage and Freedom Mortgage Overview

Total reviews
362
1011
Company responses
0
165
Issues resolved
5
3

Freedom Mortgage was first mentioned on PissedConsumer on Aug 20, 2008 and since then this brand received 1011 reviews. It is 649 reviews more than PHH Mortgage received since Sep 17, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with PHH Mortgage customer support team than with Freedom Mortgage customer service.

PHH Mortgage and Freedom Mortgage Consumer Ratings

Rank
190 out of 1192 in Loans and Mortgages category
121 out of 1192 in Loans and Mortgages category
Customer service
152 in category
156 in category
Reliability
147 in category
168 in category
Staff
159 in category
148 in category

According to consumer ratings and reviews, Freedom Mortgage ranks 69 points higher in the Loans and Mortgages category than PHH Mortgage. People gave PHH Mortgage 1.2 stars for Customer service criterion in Loans and Mortgages category and it is 205 points higher than the worst rated brand in this category. At the same time, Freedom Mortgage was rated 1.2 stars for Customer service criterion in this category and it is 201 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that PHH Mortgage has a higher rating than Freedom Mortgage. Regarding Staff criterion, consumers gave PHH Mortgage 1.3 stars and it is 55% greater than other in category. Freedom Mortgage however was rated 1.3 stars and it is 59% greater than other in category.

PHH Mortgage and Freedom Mortgage Rating Details

Customer service
1.2 (158 reviews)
1.2 (443 reviews)
Reviewer's quote

...Missing payments, incorrect escrow evaluations, bankruptcy problems, inept customer service operators. I had been paying my mortgage online for years. Now I am unable to..

Thomasa B

...Lates when they weren’t, no payments online, no supervisors, horrid customer service. Anything imaginable with payoffs and paperwork being sent. All of it! So, when we decided to purchase a new home, FM would not help us in any way...

PissedConsumer1658270
Reliability
1.2 (149 reviews)
1.1 (373 reviews)
Reviewer's quote

I just wanted to make arrangements on this ONE payment. Not loan modification. Now Ill have to deal with credit being affected.

Erikson

We experienced financial hardship due to unexpected car repairs and started the loss mitigation process. After we started the process my wife was temporarily unemployed adding additional strain financially. Freedom let the original mitigation packet time out and continue to drag out the process....

Darin N
Staff
1.3 (144 reviews)
1.3 (373 reviews)
Reviewer's quote

website never works, you cannot login ever...

PissedConsumer1767781

...(I have had a bad experience with Freedom Mortgage staff. Each rep would provide their ID number, and each rep provided different information regarding the needed documents. ) I kept a record of each rep ID number and the information provided...

Mildred W

PHH Mortgage and Freedom Mortgage Pros and Cons

Pros
  • No pros - the company is an utter nightmare to deal with
  • There are no
  • I just want to pay my mortgage payment
  • Should be investigated
  • That they should be investigatd
  • Customer service
Cons
  • Incomptence
  • Poor service lack of respect for customers
  • None contact or assistance
  • Customer service
  • Entire process
  • Worst customer service ever

PHH Mortgage and Freedom Mortgage Most Positive Reviews

Top rated reviews
5

Im so sorry. I didnt know it was the pissed off site... everything was wonderful ...the gentleman that recieved the...

5

Best process I have ever experienced. They closed on time and as promised. The appraisal was perfect. The people that I...

PHH Mortgage and Freedom Mortgage Most Critical Reviews

Lowest rated reviews
1

PHH recently gave me a modification of my mortgage on an investment property, now they claim I am 6 months behind. I...

1

My wife and I live in Oregon and California. We bought a house in California in 2013 and in May of 2014 Freedom...

PHH Mortgage and Freedom Mortgage Latest Reviews

Recent published reviews

I want to buy a house that PHH owns. The address is 1207 Red Mill Road Kittanning Pa 16201. Please give me what ever inf...

Read all 362 reviews
1

We experienced financial hardship due to unexpected car repairs and started the loss mitigation process. After we...

Read all 1011 reviews

PHH Mortgage and Freedom Mortgage Products and Services

Most reviewed product and services
  • Phh Mortgage Mortgage (129 reviews)
  • Phh Mortgage Customer Care (36 reviews)
  • Phh Mortgage Loan (19 reviews)
  • Freedom Mortgage Mortgage (333 reviews)
  • Freedom Mortgage Customer Care (153 reviews)
  • Freedom Mortgage Refinance (115 reviews)