PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Freedom Mortgage and PHH Mortgage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Freedom Mortgage
Has Verified Representatives
1.6
Freedom Mortgage
PHH Mortgage

Freedom Mortgage and PHH Mortgage Overview

Total reviews 1092 459
Company responses 181 0
Issues resolved 4 6

Freedom Mortgage and PHH Mortgage Consumer Ratings

Rank
131 out of 917 in Loans and Mortgages category
206 out of 917 in Loans and Mortgages category
Customer service
161 in category
154 in category
Reliability
171 in category
154 in category
Product or Service Quality
162 in category
152 in category
Website
194 in category
222 in category

Freedom Mortgage and PHH Mortgage Rating Details

Customer service
1.2 (499 reviews)
1.3 (202 reviews)
Reviewer's quote

...Their only interest is making money and have no real understanding of what customer service is..

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...Poor customer service. Extremely rude..

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Reliability
1.1 (426 reviews)
1.2 (189 reviews)
Reviewer's quote

Unfortunately covid-19 struck, so we were asked by Freedom Mortgage if we would like to have 3 months put on the back of our loan to help us out.NOT what they were up to. Every week we got a letter telling us they were going to foreclose. They harassed us every week for the 3 months. I have been on...

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I have been one payment behind,every month I make a payment,last month they did not apply it to my account,they put it in a suspense account.They have not applied the payment this month.They have not cashed it,now all of sudden they are showing that I am four payments behing.What in the world are...

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Product or Service Quality
1.2 (420 reviews)
1.3 (171 reviews)
Reviewer's quote

The Freedom Mortgage Service Center representative suggested I submit this issue in writing. The representative stated the account should have been placed on hold when the 1 Aug payment was missed. He also informed me the late fee and actions taken with a negative impact on my credit rating should...

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...i called the 877-729-**** to make one time payment by phone, tried to sell me a medical alert devise, pass on that then tried to sell me AT&T service..

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Website
1.5 (413 reviews)
1.3 (186 reviews)
Reviewer's quote

...I have messaged them on their website and never received a response. Everyone I talk to gives a different story. One rep told me I need to provide a $0 amount due tax bill...

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Their online website and payments are an absolute joke. I paid my payment on the second and it said it was confirmed. Then I got a notice saying I hadnt made my payment and now its late...

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Freedom Mortgage and PHH Mortgage Pros and Cons

Pros
  • Should be investigated
  • That they should be investigatd
  • Still looking for something
  • No pros - the company is an utter nightmare to deal with
  • No pros
  • There are no
Cons
  • Customer service
  • Entire process
  • Way i was treated
  • Incomptence
  • Rude and impossible to communicate with
  • Process or how customers are treated

Freedom Mortgage and PHH Mortgage Most Positive Reviews

Top rated reviews
5

Best process I have ever experienced. They closed on time and as promised. The appraisal was perfect. The people that I...

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5

Im so sorry. I didnt know it was the pissed off site... everything was wonderful ...the gentleman that recieved the...

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5

Robert Biondi proveded great service and kept me updated

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5

Apply fast and Easy loans with low percent interest rate contact;Whatsapp: +276******** crprtspprtservices@***.com...

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Freedom Mortgage and PHH Mortgage Most Critical Reviews

Lowest rated reviews
1

My wife and I live in Oregon and California. We bought a house in California in 2013 and in May of 2014 Freedom...

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1

PHH recently gave me a modification of my mortgage on an investment property, now they claim I am 6 months behind. I...

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1

Brought me thru a mod. After which said I didn't fill out a few forms and had to pay them 9600.00 or loose my home.now...

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1

Was being a caretaker of a family member in an accident. Since on the payment slips of PHH mentioning what it does with...

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Freedom Mortgage and PHH Mortgage Latest Reviews

Recent published reviews
No votes

This mortgage company has a Notary Republic conduct their closings. I recently closed on a home mortgage, and Freedom...

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No votes

I have not received 2019 Mortgage statement

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1

Unfortunately covid-19 struck, so we were asked by Freedom Mortgage if we would like to have 3 months put on the back of...

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1

I have been one payment behind,every month I make a payment,last month they did not apply it to my account,they put it...

Read full review

Freedom Mortgage and PHH Mortgage Products and Services

Most reviewed product and services
  • Freedom Mortgage Mortgage (343 reviews)
  • Freedom Mortgage Refinance (122 reviews)
  • Freedom Mortgage Loan (87 reviews)
  • Phh Mortgage Mortgage (141 reviews)
  • Phh Mortgage Loan (21 reviews)
  • Phh Mortgage Loan Modification (13 reviews)