PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Freedom Mortgage and PHH Mortgage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Freedom Mortgage

Freedom Mortgage

Has Verified Representatives
1.6
Freedom Mortgage
PHH Mortgage

Freedom Mortgage and PHH Mortgage Overview

Total reviews
1054
435
Company responses
175
0
Issues resolved
4
5

Freedom Mortgage and PHH Mortgage Consumer Ratings

Rank
127 out of 882 in Loans and Mortgages category
199 out of 882 in Loans and Mortgages category
Customer service
153 in category
147 in category
Reliability
164 in category
152 in category
Product or Service Quality
159 in category
145 in category
Website
183 in category
215 in category

Freedom Mortgage and PHH Mortgage Rating Details

Customer service
1.2 (470 reviews)
1.3 (186 reviews)
Reviewer's quote

...service knowledgeable and very helpful more than I can honestly say with everybody else that I spoke to last week she should be training as how to give customer service support again she was very very personable and informative and patient great job Lee AlsoYour call back number for the survey states potential spam but does not connect when you try to use it I also spoke to Jeanie in Florida I didnt get her number but she also was...

Read full review

...Poor customer service. Extremely rude..

Read full review
Reliability
1.1 (398 reviews)
1.2 (173 reviews)
Reviewer's quote

Freedom Mortgage took over my mortgage from another company. I did not get my loan through them. I have excellent credit (above 850) and payment history.My home is on a "private road" the development was built over 20 years ago and county water lines were not run down the private roads. All home...

Read full review

The worse service I was Ocwen customer for more the 20 years. Ocwen sold the loan to PHH and now i can login to see my account is a year and still with this suck problem.

Read full review
Product or Service Quality
1.2 (396 reviews)
1.3 (161 reviews)
Reviewer's quote

I have 2 mortgages with Freedom and one with Quicken/Rocket Mortgage and I have to say Rocket Mortgages customer service is top-notch and financing with them was streamlined. They NEVER misplaced paperwork and are very professional/customer service reps are exceptional. When I tried refinancing a...

Read full review

...Ever since they bought these from OCWEN, service hasnt been good. I want to log in and see my documents at PHH. No help, phone numbers i call say no live help available...

Read full review
Website
1.5 (390 reviews)
1.3 (172 reviews)
Reviewer's quote

...If your lucky enough to get through to customer service all they tell you is to go to there website witch is really no help for this temporary situation. I will be changing mortgage company ASAP..

Read full review

...or take senior citizens homes on the cheap via foreclosure, because it is hard to imagine any one of a certain age being able to figure your horrible website. I can easily see someones granny accidentally not making a payment via no fault of her own. This is the worst mortgage website I have ever used, and I own multiple properties and have multiple...

Read full review

Freedom Mortgage and PHH Mortgage Pros and Cons

Pros
  • Should be investigated
  • That they should be investigatd
  • Customer service
  • No pros - the company is an utter nightmare to deal with
  • I just want to pay my mortgage payment
  • There are no
Cons
  • Customer service
  • Entire process
  • Unprofessional business practices and complete lack of action
  • Incomptence
  • Process or how customers are treated
  • Poor service lack of respect for customers

Freedom Mortgage and PHH Mortgage Most Positive Reviews

Top rated reviews
5

Best process I have ever experienced. They closed on time and as promised. The appraisal was perfect. The people that I...

Read full review
5

Im so sorry. I didnt know it was the pissed off site... everything was wonderful ...the gentleman that recieved the...

Read full review
5

Robert Biondi proveded great service and kept me updated

Read full review
5

Apply fast and Easy loans with low percent interest rate contact;Whatsapp: +27680193940 crprtspprtservices@gmail.com...

Read full review

Freedom Mortgage and PHH Mortgage Most Critical Reviews

Lowest rated reviews
1

My wife and I live in Oregon and California. We bought a house in California in 2013 and in May of 2014 Freedom...

Read full review
1

PHH recently gave me a modification of my mortgage on an investment property, now they claim I am 6 months behind. I...

Read full review
1

Brought me thru a mod. After which said I didn't fill out a few forms and had to pay them 9600.00 or loose my home.now...

Read full review
1

Was being a caretaker of a family member in an accident. Since on the payment slips of PHH mentioning what it does with...

Read full review

Freedom Mortgage and PHH Mortgage Latest Reviews

Recent published reviews
1

?is my family and I mailed a packet back to Freedom Mortgage that was due by May 18th, 2020.. This packet was mailed on...

Read full review
No votes

i have sent invoices over to reduce my payoff amount weeks ago. No one has contacted me.The payoff is still the same....

Read full review
No votes

My mortgage was transferred from another lender in March. After several phone call attempts, I was told the late fee was...

Read full review
1

The worse service I was Ocwen customer for more the 20 years. Ocwen sold the loan to PHH and now i can login to see my...

Read full review

Freedom Mortgage and PHH Mortgage Products and Services

Most reviewed product and services
  • Freedom Mortgage Mortgage (340 reviews)
  • Freedom Mortgage Customer Care (155 reviews)
  • Freedom Mortgage Refinance (116 reviews)
  • Phh Mortgage Mortgage (137 reviews)
  • Phh Mortgage Customer Care (43 reviews)
  • Phh Mortgage Loan (20 reviews)