PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Freedom Mortgage and PHH Mortgage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Freedom Mortgage

Freedom Mortgage

Has verified representatives
1.6
Freedom Mortgage
PHH Mortgage

Freedom Mortgage and PHH Mortgage Overview

Total reviews
1007
339
Company responses
165
0
Issues resolved
3
4

Freedom Mortgage was first mentioned on PissedConsumer on Aug 20, 2008 and since then this brand received 1007 reviews. It is 668 reviews more than PHH Mortgage received since Sep 17, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with PHH Mortgage customer support team than with Freedom Mortgage customer service.

Freedom Mortgage and PHH Mortgage Consumer Ratings

Rank
120 out of 1293 in Loans and Mortgages category
187 out of 1293 in Loans and Mortgages category
Customer service
154 in category
159 in category
Staff
145 in category
165 in category
Reliability
164 in category
158 in category

According to consumer ratings and reviews, Freedom Mortgage ranks 67 points higher in the Loans and Mortgages category than PHH Mortgage. People gave Freedom Mortgage 1.2 stars for Customer service criterion in Loans and Mortgages category and it is 197 points higher than the worst rated brand in this category. At the same time, PHH Mortgage was rated 1.2 stars for Customer service criterion in this category and it is 192 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Freedom Mortgage has a higher rating than PHH Mortgage. Regarding Reliability criterion, consumers gave Freedom Mortgage 1.1 stars and it is 53% greater than other in category. PHH Mortgage however was rated 1.2 stars and it is 55% greater than other in category.

Freedom Mortgage and PHH Mortgage Rating Details

Customer service
1.2 (441 reviews)
1.2 (145 reviews)
Reviewer's quote

...Lates when they weren’t, no payments online, no supervisors, horrid customer service. Anything imaginable with payoffs and paperwork being sent. All of it! So, when we decided to purchase a new home, FM would not help us in any way...

PissedConsumer1658270

Worst customer service ever! All I wanted was a payoff amount. Website maze leads to "click here" for amount only to bring up a phone number. Warns requesting amount may cost $30! No live people answer the phone, except for rarely someone in India who can't help US customers...

Reyan
Staff
1.3 (371 reviews)
1.2 (130 reviews)
Reviewer's quote

...(I have had a bad experience with Freedom Mortgage staff. Each rep would provide their ID number, and each rep provided different information regarding the needed documents. ) I kept a record of each rep ID number and the information provided...

Mildred W

As a loyal customer, I was made a promise for a correction to be made on my account that affected my credit score.The PHH mortgage representative did not deliver his promise, it is now almost 2 months of trying to contact "Mel" and he has not returned any of my phone calls.The representatives that...

PissedConsumer1727544
Reliability
1.1 (371 reviews)
1.2 (137 reviews)
Reviewer's quote

In a little over a year with Freedom Mortgage they've raised my mortgage payment 160 dollars said they adjusted my escrow wrong that i owed on property tax i said there's no way my taxes aren't that much they said well it's just an estament.Now they keep sending me out rages bills that don't make...

Scott A

NO, I WOULDN'T HORRIBLE COMPANY TO DEAL WITH!

Travaris

Freedom Mortgage and PHH Mortgage Pros and Cons

Pros
  • Should be investigated
  • That they should be investigatd
  • Customer service
  • No pros - the company is an utter nightmare to deal with
  • I just want to pay my mortgage payment
  • There are no
Cons
  • Customer service
  • Entire process
  • Way i was treated
  • Poor service lack of respect for customers
  • Incomptence
  • Misleading

Freedom Mortgage and PHH Mortgage Most Positive Reviews

Top rated reviews
5

Best process I have ever experienced. They closed on time and as promised. The appraisal was perfect. The people that I...

5

Im so sorry. I didnt know it was the pissed off site... everything was wonderful ...the gentleman that recieved the...

Freedom Mortgage and PHH Mortgage Most Critical Reviews

Lowest rated reviews
1

My wife and I live in Oregon and California. We bought a house in California in 2013 and in May of 2014 Freedom...

1

PHH recently gave me a modification of my mortgage on an investment property, now they claim I am 6 months behind. I...

Freedom Mortgage and PHH Mortgage Latest Reviews

Recent published reviews

Trying to receive escrow check . Sent to wrong address , and do not have my check. Please respond Ben Gibbs 205 9071932

Read all 1007 reviews

Since last November website says to use New Portal but when I click it, the website gives an error and cannot continue,...

Read all 339 reviews

Freedom Mortgage and PHH Mortgage Products and Services

Most reviewed product and services
  • Freedom Mortgage Mortgage (332 reviews)
  • Freedom Mortgage Customer Care (153 reviews)
  • Freedom Mortgage Refinance (114 reviews)
  • Phh Mortgage Mortgage (127 reviews)
  • Phh Mortgage Customer Care (35 reviews)
  • Phh Mortgage Loan (19 reviews)