PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Freedom Mortgage and Ocwen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Freedom Mortgage

Freedom Mortgage

Has Verified Representatives
1.6
Ocwen

Ocwen

1.3
Freedom Mortgage
Ocwen

Freedom Mortgage and Ocwen Overview

Total reviews
1072
1495
Company responses
178
0
Issues resolved
4
5

Freedom Mortgage and Ocwen Consumer Ratings

Rank
128 out of 892 in Loans and Mortgages category
193 out of 892 in Loans and Mortgages category
Customer service
164 in category
178 in category
Reliability
172 in category
162 in category
Product or Service Quality
167 in category
191 in category
Website
193 in category
192 in category

Freedom Mortgage and Ocwen Rating Details

Customer service
1.2 (483 reviews)
1.2 (299 reviews)
Reviewer's quote

...I left several messages with customer Service agents, I have not been contacted I have been ignored. They know who I am and how to contact me. They know who I am and how to contact me I get all kinds of advertising selling me more of their poor services...

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...A phone call to customer service took over an hour and multiple (friendly) people before someone could input a direct draft; over a month later, the online problem still exists..

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Reliability
1.1 (412 reviews)
1.2 (230 reviews)
Reviewer's quote

I was charged for "payoff" requests 9 times from April July 2020.I requested, in writing, a list of Companies/individuals that made these requests. Instead of sending me my request they send me a payoff loan and charged it to my account. I have contacted them numerous times, and they keep telling...

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OCWEN STOLE OUR HOME. THEY ARE CROOKS. NEVER LET THEM DO A HOME INSPECTION ON YOUR HOME. ONCE THEY FIGURE OUT THEY CAN MAKE BIG MONEY OFF THE HOME THEN THEY START SCREWING WITH YOU. THEN THEY ILLEGALLY FORECLOSE ON YOUR HOME . I NEVER SIGNED ANYTHING OR WAS NOTIFIED IN ADVANCE.This has had a...

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Product or Service Quality
1.2 (406 reviews)
1.1 (282 reviews)
Reviewer's quote

...Next thing I know, we have a letter stating we're delinquent for our March payment! I called customer service and found our actual amount due for March was $2,561. 25. I was $61...

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...Poor communication, poor customer service and they really , really don't care about the customer , their most concern seems to be what extra fees they can get from you or how they can force you into foreclosure..

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Website
1.5 (400 reviews)
1.5 (276 reviews)
Reviewer's quote

I called the number back and was connected with a customer service rep who told me that I could submit my SS cards via the message center on the website. Did that on May 24th and 3 days later I get a call and email from another random employee with the company requesting I submit my Social Security...

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Today they tried to explain that my escrow had changed and that was why June wasn't paid entirely but I had no idea about this till I went to the website today. They lie and no-one can help me defeat this servicing company. I need to make yet another class action suit against them, so others don't...

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Freedom Mortgage and Ocwen Pros and Cons

Pros
  • Should be investigated
  • That they should be investigatd
  • Rate fees
  • One person that tried to help me
  • Didnt
  • Loan modification staff is competent and fair
Cons
  • Customer service
  • Entire process
  • Way i was treated
  • Absolutely no customer service
  • No clear answers
  • Customer service

Freedom Mortgage and Ocwen Most Positive Reviews

Top rated reviews
5

Best process I have ever experienced. They closed on time and as promised. The appraisal was perfect. The people that I...

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5

I have grew up in my home for 37yrs, since my parents passed away i own it for 12yrs, I recently contacted Ocwen to...

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5

Robert Biondi proveded great service and kept me updated

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5

In 2005 I borrowed $23,000 from them as a Home Equity Home and I paid them every month. I asked them to let me know...

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Freedom Mortgage and Ocwen Most Critical Reviews

Lowest rated reviews
1

My wife and I live in Oregon and California. We bought a house in California in 2013 and in May of 2014 Freedom...

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1

The mortgage company completed the necessary inspection and was to release the money to the builder to complete the buil...

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1

Brought me thru a mod. After which said I didn't fill out a few forms and had to pay them 9600.00 or loose my home.now...

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1

My gmac mortgage was sold to ocwen in the middle of a loan modification gmac tried to foreclose on me after they sold...

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Freedom Mortgage and Ocwen Latest Reviews

Recent published reviews
No votes

In February I received a flyer from Freedom that they were offering to Lower my existing rate for no out of pocket cost...

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1

OCWEN STOLE OUR HOME. THEY ARE CROOKS. NEVER LET THEM DO A HOME INSPECTION ON YOUR HOME. ONCE THEY FIGURE OUT THEY CAN M...

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2.2

My name is Biagio Dugo In February and March of 2020, I was repeatedly enticed by freedom mortgage about refinancing my...

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No votes

My dad is Timothy Davis
610 Hampton rd
Lancaster SC 29720
Po box 554
Lancaster SC 29721
He has paid off the mortgage that sta...

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Freedom Mortgage and Ocwen Products and Services

Most reviewed product and services
  • Freedom Mortgage Mortgage (341 reviews)
  • Freedom Mortgage Customer Care (156 reviews)
  • Freedom Mortgage Refinance (119 reviews)
  • Ocwen Mortgage (526 reviews)
  • Ocwen Loan (210 reviews)
  • Ocwen Loan Modification (161 reviews)