PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Freedom Mortgage and Ocwen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Freedom Mortgage

Freedom Mortgage

Has verified representatives
1.6
Ocwen

Ocwen

1.3
Freedom Mortgage
Ocwen

Freedom Mortgage and Ocwen Overview

Total reviews
1011
1484
Company responses
165
0
Issues resolved
3
5

Ocwen was first mentioned on PissedConsumer on Sep 26, 2007 and since then this brand received 1484 reviews. It is 473 reviews more than Freedom Mortgage received since Aug 20, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Freedom Mortgage customer support team and Ocwen customer service.

Freedom Mortgage and Ocwen Consumer Ratings

Rank
121 out of 1192 in Loans and Mortgages category
183 out of 1192 in Loans and Mortgages category
Customer service
157 in category
170 in category
Staff
149 in category
166 in category
Product or Service Quality
159 in category
184 in category

According to consumer ratings and reviews, Freedom Mortgage ranks 62 points higher in the Loans and Mortgages category than Ocwen. People gave Freedom Mortgage 1.2 stars for Customer service criterion in Loans and Mortgages category and it is 201 points higher than the worst rated brand in this category. At the same time, Ocwen was rated 1.2 stars for Customer service criterion in this category and it is 188 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Freedom Mortgage has a higher rating than Ocwen. Regarding Product or Service Quality criterion, consumers gave Freedom Mortgage 1.2 stars and it is 56% greater than other in category. Ocwen however was rated 1.1 stars and it is 51% worse than other in category.

Freedom Mortgage and Ocwen Rating Details

Customer service
1.2 (443 reviews)
1.2 (295 reviews)
Reviewer's quote

...Lates when they weren’t, no payments online, no supervisors, horrid customer service. Anything imaginable with payoffs and paperwork being sent. All of it! So, when we decided to purchase a new home, FM would not help us in any way...

PissedConsumer1658270

...A phone call to customer service took over an hour and multiple (friendly) people before someone could input a direct draft; over a month later, the online problem still exists..

PissedConsumer1607052
Staff
1.3 (373 reviews)
1.2 (228 reviews)
Reviewer's quote

...(I have had a bad experience with Freedom Mortgage staff. Each rep would provide their ID number, and each rep provided different information regarding the needed documents. ) I kept a record of each rep ID number and the information provided...

Mildred W

...First, if you care at all, it seems most of their telephone staff is outsourced to another country. Needless to say, if you're talking to someone in India, they don't have a clue about what's going on in the states. One department has no idea what the next department is doing...

PissedConsumer959761
Product or Service Quality
1.2 (373 reviews)
1.1 (277 reviews)
Reviewer's quote

...Worst service I have every experienced and reporting to HUD to prevent this from occurring to anyone else..

Darin N

...Poor communication, poor customer service and they really , really don't care about the customer , their most concern seems to be what extra fees they can get from you or how they can force you into foreclosure..

DORIS B

Freedom Mortgage and Ocwen Pros and Cons

Pros
  • Should be investigated
  • That they should be investigatd
  • Customer service
  • One person that tried to help me
  • Loan modification staff is competent and fair
  • Didnt
Cons
  • Customer service
  • Entire process
  • Worst customer service ever
  • Absolutely no customer service
  • No clear answers
  • Lost paperwork

Freedom Mortgage and Ocwen Most Positive Reviews

Top rated reviews
5

Best process I have ever experienced. They closed on time and as promised. The appraisal was perfect. The people that I...

5

I have grew up in my home for 37yrs, since my parents passed away i own it for 12yrs, I recently contacted Ocwen to...

Freedom Mortgage and Ocwen Most Critical Reviews

Lowest rated reviews
1

My wife and I live in Oregon and California. We bought a house in California in 2013 and in May of 2014 Freedom...

1

The mortgage company completed the necessary inspection and was to release the money to the builder to complete the buil...

Freedom Mortgage and Ocwen Latest Reviews

Recent published reviews
1

We experienced financial hardship due to unexpected car repairs and started the loss mitigation process. After we...

Read all 1011 reviews
1

I faxed over our modification packet the day after it arrived last week, and Ocwen said that the minimum days to send...

Read all 1484 reviews

Freedom Mortgage and Ocwen Products and Services

Most reviewed product and services
  • Freedom Mortgage Mortgage (333 reviews)
  • Freedom Mortgage Customer Care (153 reviews)
  • Freedom Mortgage Refinance (115 reviews)
  • Ocwen Mortgage (524 reviews)
  • Ocwen Loan (210 reviews)
  • Ocwen Loan Modification (161 reviews)