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Freedom Mortgage

Loans and Mortgages
Has verified representatives
  • 0 ISSUES RESOLVED
  • 5 COMPANY RESPONSES
  • 580 TOTAL REVIEWS
  • $1.9M CLAIMED LOSSES
  • $17.7K AVERAGE LOSS
1.3
Customer service
Website
Staff
Reliability
Diversity of Products or Services
  • Horrible company 7
  • Customer service 4
  • Should be investigated 4
  • Loan refi experience 3
  • Rate fees 3

Customers don't like

  • Customer service20
  • Being lied to18
  • Haughty representative8
  • Being lied to and entire process7
  • Entire process7
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Ocwen

Loans and Mortgages
  • 3 ISSUES RESOLVED
  • 1193 TOTAL REVIEWS
  • $9.5M CLAIMED LOSSES
  • $32.8K AVERAGE LOSS
1.3
Customer service
Website
Staff
Reliability
Diversity of Products or Services
  • One person that tried to help me 3
  • Zero 2
  • Customer care rep took care of problem on first call 1
  • Getting back to my home 1
  • Did a great job 1

Customers don't like

  • Absolutely no customer service30
  • Lack of follow up22
  • No clear answers17
  • Lost paperwork10
  • Dishonest business practices7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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