PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Freedom Mortgage and Ocwen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Freedom Mortgage

Freedom Mortgage

Has verified representatives
1.6
Ocwen

Ocwen

1.3
Freedom Mortgage
Ocwen

Freedom Mortgage and Ocwen Overview

Total reviews
1006
1484
Company responses
165
0
Issues resolved
3
5

Ocwen was first mentioned on PissedConsumer on Sep 26, 2007 and since then this brand received 1484 reviews. It is 478 reviews more than Freedom Mortgage received since Aug 20, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Freedom Mortgage customer support team and Ocwen customer service.

Freedom Mortgage and Ocwen Consumer Ratings

Rank
120 out of 1292 in Loans and Mortgages category
179 out of 1292 in Loans and Mortgages category
Customer service
156 in category
170 in category
Reliability
166 in category
158 in category
Product or Service Quality
156 in category
183 in category

According to consumer ratings and reviews, Freedom Mortgage ranks 59 points higher in the Loans and Mortgages category than Ocwen. People gave Freedom Mortgage 1.2 stars for Customer service criterion in Loans and Mortgages category and it is 196 points higher than the worst rated brand in this category. At the same time, Ocwen was rated 1.2 stars for Customer service criterion in this category and it is 182 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Ocwen has a higher rating than Freedom Mortgage. Regarding Product or Service Quality criterion, consumers gave Freedom Mortgage 1.2 stars and it is 56% greater than other in category. Ocwen however was rated 1.1 stars and it is 52% worse than other in category.

Freedom Mortgage and Ocwen Rating Details

Customer service
1.2 (441 reviews)
1.2 (295 reviews)
Reviewer's quote

...Lates when they weren’t, no payments online, no supervisors, horrid customer service. Anything imaginable with payoffs and paperwork being sent. All of it! So, when we decided to purchase a new home, FM would not help us in any way...

PissedConsumer1658270

...just another knife in the back of a good customer like me and why is congress not checking on these sort of violators and in particular why not good ole boy Don Trump himself?..

Kenneth Q
Reliability
1.1 (371 reviews)
1.2 (225 reviews)
Reviewer's quote

In a little over a year with Freedom Mortgage they've raised my mortgage payment 160 dollars said they adjusted my escrow wrong that i owed on property tax i said there's no way my taxes aren't that much they said well it's just an estament.Now they keep sending me out rages bills that don't make...

Scott A

I faxed over our modification packet the day after it arrived last week, and Ocwen said that the minimum days to send it is 37. I argued with them and they refused to take my house off sheriff sale, so I told them they were not in the business of helping ppl, they’re in the business of throwing a...

PissedConsumer1689272
Product or Service Quality
1.2 (371 reviews)
1.1 (277 reviews)
Reviewer's quote

WOW! Just WOW! Sounds like our story. I’m so sorry on behalf of FM and their incompetence. We hated them. We tried to pay the house off and they retaliated. Counted us late on 4 payments including one to pay house off. Claimed we didn’t have to pay until a certain date. We paid house off on January...

PissedConsumer1716144

They accepted my payments for ALL of 2018. I have PROOF thru my bank statements that I paid AND THEY ACCEPTED PAYMENT, yet they’ve posted on credit bureaus I did not. I can PROVE fraud! They are frauds, liars and need to be brought up on RICO warrants. The liars foreclosed on my home in 2019 based...

PissedConsumer1660357

Freedom Mortgage and Ocwen Pros and Cons

Pros
  • Should be investigated
  • That they should be investigatd
  • Customer service
  • One person that tried to help me
  • Loan modification staff is competent and fair
  • Didnt
Cons
  • Customer service
  • Entire process
  • Way i was treated
  • Absolutely no customer service
  • No clear answers
  • Lost paperwork

Freedom Mortgage and Ocwen Most Positive Reviews

Top rated reviews
5

Best process I have ever experienced. They closed on time and as promised. The appraisal was perfect. The people that I...

5

I have grew up in my home for 37yrs, since my parents passed away i own it for 12yrs, I recently contacted Ocwen to...

Freedom Mortgage and Ocwen Most Critical Reviews

Lowest rated reviews
1

My wife and I live in Oregon and California. We bought a house in California in 2013 and in May of 2014 Freedom...

1

The mortgage company completed the necessary inspection and was to release the money to the builder to complete the buil...

Freedom Mortgage and Ocwen Latest Reviews

Recent published reviews
1.1

In a little over a year with Freedom Mortgage they've raised my mortgage payment 160 dollars said they adjusted my...

Read all 1006 reviews
1

I faxed over our modification packet the day after it arrived last week, and Ocwen said that the minimum days to send...

Read all 1484 reviews

Freedom Mortgage and Ocwen Products and Services

Most reviewed product and services
  • Freedom Mortgage Mortgage (332 reviews)
  • Freedom Mortgage Customer Care (153 reviews)
  • Freedom Mortgage Refinance (114 reviews)
  • Ocwen Mortgage (524 reviews)
  • Ocwen Loan (210 reviews)
  • Ocwen Loan Modification (161 reviews)