PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lenders Direct and Freedom Mortgage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lenders Direct

Lenders Direct

Not enough votes
Freedom Mortgage

Freedom Mortgage

Has Verified Representatives
1.6
Lenders Direct
Freedom Mortgage

Lenders Direct and Freedom Mortgage Overview

Total reviews
2
1057
Company responses
0
175
Issues resolved
0
4

Lenders Direct and Freedom Mortgage Consumer Ratings

Rank
430 out of 884 in Loans and Mortgages category
129 out of 884 in Loans and Mortgages category
Customer service
No votes
154 in category
Reliability
No votes
168 in category
Product or Service Quality
No votes
160 in category
Website
No votes
185 in category

Lenders Direct and Freedom Mortgage Rating Details

Customer service
No votes
1.2 (472 reviews)
Reviewer's quote

No items

...service knowledgeable and very helpful more than I can honestly say with everybody else that I spoke to last week she should be training as how to give customer service support again she was very very personable and informative and patient great job Lee AlsoYour call back number for the survey states potential spam but does not connect when you try to use it I also spoke to Jeanie in Florida I didnt get her number but she also was...

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Reliability
No votes
1.1 (400 reviews)
Reviewer's quote

No items

Freedom Mortgage made an appointment with my wife and I to sign the refinancing papers last Friday. Half an hour after the third party notary was due at our home, my wife the notary who told her that she had received an email at 0730 that morning, telling her that our closing had been cancelled. I...

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Product or Service Quality
No votes
1.2 (397 reviews)
Reviewer's quote

No items

I have 2 mortgages with Freedom and one with Quicken/Rocket Mortgage and I have to say Rocket Mortgages customer service is top-notch and financing with them was streamlined. They NEVER misplaced paperwork and are very professional/customer service reps are exceptional. When I tried refinancing a...

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Website
No votes
1.5 (391 reviews)
Reviewer's quote

No items

...If your lucky enough to get through to customer service all they tell you is to go to there website witch is really no help for this temporary situation. I will be changing mortgage company ASAP..

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Lenders Direct and Freedom Mortgage Pros and Cons

Pros
No votes
  • Should be investigated
  • That they should be investigatd
  • Customer service
Cons
No votes
  • Customer service
  • Entire process
  • Way i was treated

Lenders Direct and Freedom Mortgage Most Positive Reviews

Top rated reviews
No votes
5

Best process I have ever experienced. They closed on time and as promised. The appraisal was perfect. The people that I...

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No votes
5

Robert Biondi proveded great service and kept me updated

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Lenders Direct and Freedom Mortgage Most Critical Reviews

Lowest rated reviews
No votes
1

My wife and I live in Oregon and California. We bought a house in California in 2013 and in May of 2014 Freedom...

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No votes
1

Brought me thru a mod. After which said I didn't fill out a few forms and had to pay them 9600.00 or loose my home.now...

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Lenders Direct and Freedom Mortgage Latest Reviews

Recent published reviews
No votes
No votes

We have been trying for months to get our escrow removed. My husband calls &;;;;;; emails daily. All we get is form...

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No votes
1

Freedom Mortgage made an appointment with my wife and I to sign the refinancing papers last Friday. Half an hour after...

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Lenders Direct and Freedom Mortgage Products and Services

Most reviewed product and services
No votes
  • Freedom Mortgage Mortgage (340 reviews)
  • Freedom Mortgage Customer Care (155 reviews)
  • Freedom Mortgage Refinance (117 reviews)