PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Freedom Mortgage and Lenders Direct as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Freedom Mortgage

Freedom Mortgage

Has Verified Representatives
1.6
Lenders Direct

Lenders Direct

Not enough votes
Freedom Mortgage
Lenders Direct

Freedom Mortgage and Lenders Direct Overview

Total reviews
1075
2
Company responses
178
0
Issues resolved
4
0

Freedom Mortgage and Lenders Direct Consumer Ratings

Rank
128 out of 892 in Loans and Mortgages category
434 out of 892 in Loans and Mortgages category
Customer service
161 in category
No votes
Reliability
168 in category
No votes
Product or Service Quality
163 in category
No votes
Website
190 in category
No votes

Freedom Mortgage and Lenders Direct Rating Details

Customer service
1.2 (486 reviews)
No votes
Reviewer's quote

...I left several messages with customer Service agents, I have not been contacted I have been ignored. They know who I am and how to contact me. They know who I am and how to contact me I get all kinds of advertising selling me more of their poor services...

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No items

Reliability
1.1 (415 reviews)
No votes
Reviewer's quote

We have had a loan with Freedom Mortgage for several years now.We decided to accept their offer to refinance and help us save on total interest with a lower APR.My major complaint is the hold time of the calls being anywhere from 45 minutes to an hour and then still not speaking with anyone.In...

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No items

Product or Service Quality
1.2 (408 reviews)
No votes
Reviewer's quote

...Next thing I know, we have a letter stating we're delinquent for our March payment! I called customer service and found our actual amount due for March was $2,561. 25. I was $61...

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No items

Website
1.5 (403 reviews)
No votes
Reviewer's quote

I called the number back and was connected with a customer service rep who told me that I could submit my SS cards via the message center on the website. Did that on May 24th and 3 days later I get a call and email from another random employee with the company requesting I submit my Social Security...

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No items

Freedom Mortgage and Lenders Direct Pros and Cons

Pros
  • Should be investigated
  • That they should be investigatd
  • Rate fees
No votes
Cons
  • Customer service
  • Entire process
  • Way i was treated
No votes

Freedom Mortgage and Lenders Direct Most Positive Reviews

Top rated reviews
5

Best process I have ever experienced. They closed on time and as promised. The appraisal was perfect. The people that I...

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No votes
5

Robert Biondi proveded great service and kept me updated

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No votes

Freedom Mortgage and Lenders Direct Most Critical Reviews

Lowest rated reviews
1

My wife and I live in Oregon and California. We bought a house in California in 2013 and in May of 2014 Freedom...

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No votes
1

Brought me thru a mod. After which said I didn't fill out a few forms and had to pay them 9600.00 or loose my home.now...

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No votes

Freedom Mortgage and Lenders Direct Latest Reviews

Recent published reviews
2.3

We have had a loan with Freedom Mortgage for several years now.
We decided to accept their offer to refinance and help us...

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No votes
1

Company paid out of my impound insurance that was not authorized depleting my escrow impound now requiring $650 more per...

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No votes

Freedom Mortgage and Lenders Direct Products and Services

Most reviewed product and services
  • Freedom Mortgage Mortgage (341 reviews)
  • Freedom Mortgage Customer Care (156 reviews)
  • Freedom Mortgage Refinance (119 reviews)