PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Freedom Mortgage and Lenders Direct as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Freedom Mortgage

Freedom Mortgage

Has verified representatives
1.6
Lenders Direct

Lenders Direct

Not enough votes
Freedom Mortgage
Lenders Direct

Freedom Mortgage and Lenders Direct Overview

Total reviews
1007
2
Company responses
165
0
Issues resolved
3
0

Freedom Mortgage was first mentioned on PissedConsumer on Aug 20, 2008 and since then this brand received 1007 reviews. It is 1005 reviews more than Lenders Direct received since Sep 18, 2008.

Freedom Mortgage and Lenders Direct Consumer Ratings

Rank
120 out of 1292 in Loans and Mortgages category
440 out of 1292 in Loans and Mortgages category
Customer service
156 in category
No votes
Staff
147 in category
No votes
Product or Service Quality
156 in category
No votes

According to consumer ratings and reviews, Freedom Mortgage ranks 320 points higher in the Loans and Mortgages category than Lenders Direct. People gave Freedom Mortgage 1.2 stars for Customer service criterion in Loans and Mortgages category and it is 196 points higher than the worst rated brand in this category. Regarding Product or Service Quality criterion, consumers gave Freedom Mortgage 1.2 stars and it is 56% greater than other in category.

Freedom Mortgage and Lenders Direct Rating Details

Customer service
1.2 (441 reviews)
No votes
Reviewer's quote

...Lates when they weren’t, no payments online, no supervisors, horrid customer service. Anything imaginable with payoffs and paperwork being sent. All of it! So, when we decided to purchase a new home, FM would not help us in any way...

PissedConsumer1658270

No items

Staff
1.3 (371 reviews)
No votes
Reviewer's quote

...(I have had a bad experience with Freedom Mortgage staff. Each rep would provide their ID number, and each rep provided different information regarding the needed documents. ) I kept a record of each rep ID number and the information provided...

Mildred W

No items

Product or Service Quality
1.2 (371 reviews)
No votes
Reviewer's quote

WOW! Just WOW! Sounds like our story. I’m so sorry on behalf of FM and their incompetence. We hated them. We tried to pay the house off and they retaliated. Counted us late on 4 payments including one to pay house off. Claimed we didn’t have to pay until a certain date. We paid house off on January...

PissedConsumer1716144

No items

Freedom Mortgage and Lenders Direct Pros and Cons

Pros
  • Should be investigated
  • That they should be investigatd
  • Customer service
No votes
Cons
  • Customer service
  • Entire process
  • Way i was treated
No votes

Freedom Mortgage and Lenders Direct Most Positive Reviews

Top rated reviews
5

Best process I have ever experienced. They closed on time and as promised. The appraisal was perfect. The people that I...

No votes

Freedom Mortgage and Lenders Direct Most Critical Reviews

Lowest rated reviews
1

My wife and I live in Oregon and California. We bought a house in California in 2013 and in May of 2014 Freedom...

No votes

Freedom Mortgage and Lenders Direct Latest Reviews

Recent published reviews

Trying to receive escrow check . Sent to wrong address , and do not have my check. Please respond Ben Gibbs 205 9071932

Read all 1007 reviews

after you fill out a loan application, you start receiving emails telling you that you have been preapproved. You are...

Read all 2 reviews

Freedom Mortgage and Lenders Direct Products and Services

Most reviewed product and services
  • Freedom Mortgage Mortgage (332 reviews)
  • Freedom Mortgage Customer Care (153 reviews)
  • Freedom Mortgage Refinance (114 reviews)